Dr. Johnny Serrano, DO
General Surgery•Male•Age 50
Accepting new patients
Precision Surgery and Advanced Vein Therapy
5310 W Thunderbird Rd Ste 102 Glendale, AZ 85306Dr. Johnny Serrano, DO is a General Surgery Specialist in Glendale, AZ. He is affiliated with medical facilities Abrazo Arrowhead Campus and Honorhealth Deer Valley Medical Center. He is accepting new patients. Be sure to call ahead with Dr. Serrano to book an appointment.
Dr. Serrano's Reviews
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What went well
- Office environment (193)
- Staff friendliness (192)
- Appointment wasn't rushed (191)
What could be improved
- Didn't explain conditions well (16)
- Appointment was rushed (14)
- Didn't listen or answer questions (14)
Reply Flag
made an appointment for a cyst removal. After finally seeing the doctor, he immediately told me it would be a consultation and they cyst would need to be removed a different day. Fine, less than 15 minutes in the back office then dismissed due to an office emergency. Spoke with the office staff to schedule the surgery, they advised it would be $1800 because my insurance won't cover it, but they'll do a cash price of $500. Fine I book it, cover comes along... They call to reschedule the surgery and I advise im not comfortable given the outbreak. A week later I get a bill for 1800. I call to explain they never did the surgery so ther must be an error. Nope, they said the 1800 is just for the consultation that lasted less than 15 min total. 1800 bucks to speak with a glorified dermatologist for a few minutes? I suspect he is trying to upcode and assumes I will be a blind sheep. This clown johnny Serrano also had the nerve to accuse me of defrauding my insurer. A complete fool this man is
What went well
- Appointment scheduling
What could be improved
- Office environment
- Staff wasn't friendly
- Appointment was rushed
Jul 30, 2020
Reply Flag
I would really send people here!! Dr.Serrano is great!!
What went well
No results
What could be improved
No results
Aaron Kirk – Nov 08, 2019
Reply Flag
Great commutation skills with excellent surgery results. Office staff friendly with very good patient skills.
What went well
No results
What could be improved
No results
Mike – Nov 04, 2019
Reply Flag
Para mi fue un muy buen servicio, el personal y todos muy amables el doctor Serrano excelente en su trabajo y sobre todo muy buena comunicacion Gracias por toda la atencion para mi 100% recomendable .
Que Dios los Bendiga a todos y cada uno .
GRACIAS!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Didn't explain conditions well
Ezequiel Montoya Ramirez – Oct 25, 2019
Reply Flag
It was good, I wouldn't have proceeded if it wasn't great since the beginning. Every in the office is great.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
John – Oct 10, 2019
Reply Flag
Excellent experience with Dr Serrano! He was professional and really listened to my concerns. Was back to feeling better in no time. Will use him again if I ever need a surgeon again.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Melanie E – Oct 03, 2019
Reply Flag
I love
dr serano and the office staff, been excellent to me and and my family
What went well
No results
What could be improved
No results
Juanita Doss – Sep 17, 2019
Reply Flag
it was done professionally and safely. i recommend doctor to anyone else
What went well
No results
What could be improved
No results
Donna – Sep 09, 2019
Reply Flag
Very professional and very thorough had two separate surgeries for dual hernias. Both surgeries went as was advertised with great results. The entire staff was courteous and very understanding. They were all fantastic.
What went well
- Listened & answered questions
What could be improved
- Didn't explain conditions well
- Didn't trust the provider's decisions
Dwight Straker – Sep 05, 2019
Reply Flag
great no pain
What went well
No results
What could be improved
No results
Aug 15, 2019
Reply Flag
Highly recommend anyone visiting Dr. Serrano. He truly is focused & knows what he is doing. Susie & Francene were so personable & accomodating. Made me feel confident & well taken care of.
What went well
- Appointment wasn't rushed
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
- Didn't explain conditions well
Jul 18, 2019
Reply Flag
Dr. Serrano is a very caring Dr. before surgery checking on his patient and after sugery And also recieving a phone call on the day of the surgery was very unusual. SoI give him excellent marks, I would recommend any of my friend and family. His staff has been very kind, helpful on the phone and in person. I also five, excellent ratings.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Lucia in Mayer , AZ – Jun 24, 2019
Reply Flag
Dr. Serrano was very kind and informative regarding the entire process, before and after surgery. The staff were very kind and thorough. I would highly recommend.
What went well
No results
What could be improved
No results
Apr 19, 2019
Reply Flag
Dr. Serrano was very helpful, informative, and caring. He eased my through my anxiety and explained the whole process. He answered all of my questions and was patient.
What went well
No results
What could be improved
No results
Mar 14, 2019
Reply Flag
dr serrano is the best! very professional and courteous. office staff is very friendly and helpful as well.
What went well
No results
What could be improved
No results
rusty harrington in peoria, AZ – Mar 07, 2019
Reply Flag
Dr. Serrano and his staff were very accommodating and professional. They kept me informed every step of the way.
What went well
No results
What could be improved
No results
Gilbert Castro in Avondale, AZ – Mar 05, 2019
Reply Flag
Dr Serrano provided the best care that I received at Abrazo Emergency. I was scared because I had an newborn at home and had an unexpected hospital stay but he was able to squeeze me in and get me back to health quickly.
What went well
No results
What could be improved
No results
Autumn Frausto in Glendale, AZ – Mar 05, 2019
Reply Flag
Very happy with surgery results.
What went well
No results
What could be improved
No results
Larry Albright in Phoenix, AZ – Mar 01, 2019
Reply Flag
Thorough and attentive.
What went well
No results
What could be improved
No results
Bonnie in Phoenix, AZ – Feb 28, 2019
Reply Flag
great staff wonderful doctor all around 100% satisfied...
What went well
No results
What could be improved
No results
marco in glendale, AZ – Feb 01, 2019