Dr. John Randall, MD
Randall Dermatology|West Lafayette
124 SAGAMORE PKWY W West Lafayette, IN 47906Accepting new patients
Dr. Randall's Reviews
Likelihood to recommend Dr. Randall
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What went well
- Office environment (770)
- Staff friendliness (752)
- Trusted the provider's decisions (735)
What could be improved
- Long wait times (77)
- Difficult to schedule appointment (54)
- Appointment was rushed (51)
Reply Flag
They threatened me with a $25 no show fee, then cancelled me the day before my appointment. They tried to call, but we had been corresponding by text so I didn't get the call (I generally don't answer unknown numbers), so I showed up. After telling me I was cancelled, and I left, I texted them that they owed me a $25 fee for them cancelling (they said the guy I was scheduled with was sick - they could have squeezed me in with someone somewhere). Still no check in the mail....
What went well
No results
What could be improved
No results
Jim – Jul 09, 2020
Reply Flag
What a disappointment! I have been there for laser hair removal and it took 4 visits to get it done. Never seen the doctor. Very expensive ($225) for 2 min treatment(which should take at least 15-20), that did not even removed any hair. Was advised to visit them soon for the next treatment, which is not gonna happen. I do not recommend this place at all.
What went well
No results
What could be improved
No results
Apr 25, 2019
Reply Flag
Had Mohs surgery. Dr. Randall explained things well. Recommended
What went well
No results
What could be improved
No results
Mar 23, 2019
Reply Flag
Dr. Randall is an expert in his field and very well versed in other fields of medicine as well. He is a perfectionist in every form of treatment he performs and has zero tolerance for mediocre practitioners. Dr. Randall has always taken however much time was needed, to answer all of my questions, to my complete satisfaction. He has performed several surgeries on me through the years and I have always been happy with the results. I recommend him without hesitation.
What went well
No results
What could be improved
No results
Thomas Maguire in Lafayette, IN – Feb 14, 2019
Reply Flag
Dr Randall took care of my problem the first time I say him . this was after 20 years of others trying to take care of my problem . Thankfully I was able to get in and see Dr. Randall and was started on my way to curing what was wrong for decades -he took care of it my first visit-Very nice dr. besides a nice man his staff was polite and very helpful. I would completely trust him and recommend Dr. Randall and his staff too anyone. they will take care of you and make you feel more then just a #.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jim Strode in frankfort, IN – Oct 13, 2018
Reply Flag
Dr. John Randall, MD is my dermatologist in West Lafayette, IN and has been practicing for many years. I have been seen by him since 1990. He specializes in dermatology, mohs micrographic surgery, and much more. He has been very dedicated in providing me with the best skin care treatments and continues to watch for any signs of skin damage. He is courteous and professional, just like his staff. I would recommend him highly! Thanking him and his staff for all they have done for me.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Martea Utley in Linden, IN – May 20, 2018
Reply Flag
All of the staff are extremely friendly and professional. Dr. Randall is an extremely knowledgeable and caring physician. He and his practice are always at the forefront of technology and cutting edge procedures. I highly recommend his expertise!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
BR in Lafayette, IN – May 12, 2018
Reply Flag
Office staff was Rude. Short as if calling to schedule an appointment was a burden. I was call as a new patient. Glad they could not accommodate me. Customer service is a lost art. Would not recommend this office.
What went well
No results
What could be improved
No results
Indianapolis, IN – Dec 06, 2016
Reply Flag
Terrible experience, the worst nightmare for my 8 year-old daughter who was referred by her pediatrician to check a suspicious mole. The"doctor" who treated her was in fact just a nurse practitioner. She performed a surgery to remove it and the 8 stitches wound started falling apart after 3 days. We returned to have it fixed, but her solution was just to apply Acquaphor. Of course it got infected, and painfully didn't heal before 6 mos. Had to drive to Kokomo to see Dr. Randall to do laser on it
What went well
No results
What could be improved
No results
Carolina J. in Noblesville, IN – Sep 20, 2016
Reply Flag
Members of our family have been fortunate enough to have had Dr. Randall provide dermatology services for the last 20 years (wife, daughter, friends, and myself have all obtained his services). Dr. Randall is extremely knowledgeable. We have been very pleased with his services, level of expertise, and for the care he provides. We have referred him to family and friends of family and will continue to do so. The office staff are courteous and insurance billing through them is seamless. Thumbs Up
What went well
No results
What could be improved
No results
Ted W in Monticello, IN – Aug 23, 2016
Reply Flag
Dr. Randall has correctly diagnosed skin problems that were incorrectly diagnosed by a family physician and an ER doctor. He is worth the wait to get in to see him. He will always be straight forward, honest, and absolutely right with his diagnoses and treatment recommendation.
What went well
No results
What could be improved
No results
Richard in Westpoint, IN – Jul 23, 2016
Reply Flag
My husband had Mohs surgery done with this Dr. on December 2, 2015. We drove 2 hours to only be forced to sit another 1 1/2 hours in waiting room. During the procedure his nurses continually interrupted the surgery to discuss the Christmas office party! The first time was to discuss the entertainment, the second time was ask what credit card was going to pay for the party! They were so loud I couldn't hear the attending nurse give me follow up directions!! Extremely Unprofessional and Rude!!
What went well
No results
What could be improved
No results
Linda Gray in Hebron, IN – May 16, 2016