Dr. John Macias, MD
Macias Otology PC
1515 N 9th St Ste B Phoenix, AZ 85006Accepting new patients
Dr. Macias' Reviews
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What went well
- Explained conditions well (25)
- Listened & answered questions (25)
- Trusted the provider's decisions (25)
What could be improved
- Difficult to schedule appointment (6)
- Staff wasn't friendly (6)
- Office environment (4)
Reply Flag
I work in the medical field, and after painstakingly researching a provider who works with Meniere’s Disease, I contacted his office in July 2019 to make an appointment. I checked out the website prior to make certain that he was accepting new patients. The earliest appointment available was October 28. I’ve subsequently been seen by another physician with only a 3 week waiting period, and am quite pleased with my alternative choice. Dr. Macias appears to possess exemplary education and experience, but more than a 3 month wait to see him was unacceptable.
What went well
No results
What could be improved
No results
Megyn – Aug 10, 2019
Reply Flag
Dr. Macias is an amazing doctor! My mother was shifted from one doctor to another and she could never get a diagnosis. Dr. Macias did a CT scan and found that she had an invasive cyst that was burrowing into the bone in her inner ear. Now 4 weeks after surgery she can almost hear 100%; her balance is coming back and the loud noises on the left side of her head are almost gone. He is a true doctor and all he wants to do is to help you!!
What went well
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jun 02, 2019
Reply
I have been seeing Dr Macias years and I would give him five stars. I called in today to renew a prescription and was told in a very unfriendly manner I would have to see dr first and that would be 2 1/2 months out. Dr Macias has told me it was important to stay on my medication. I guess I have no choice but to look for help elsewhere.
What went well
No results
What could be improved
No results
Jim in Phoenix , AZ – Oct 13, 2017
Reply Flag
Now setting apppointments for December for new patients. Too long to wait and scheduler not able to even suggest a referral for someone with ear infections and pain. Not helpful and couldn't care less! No thanks you're not a doctor I want to see now or in 2 months!!!!
What went well
No results
What could be improved
No results
Phoenix, AZ – Oct 06, 2017
Reply Flag
I have been a patient of Dr. Macias for almost 25 years. He has treated my for bone conductory hearing loss and performed two successful stapedectomies. He has treated my son also with the same professionalism and integrity.
Most recently I had a severe attack of dizziness that required hospitalization. Although Dr. Macias hadn't seen me in a number of years, he (and his staff) worked me in immediately and has been helping me through a most difficult illness. He is intelligent and caring too
What went well
No results
What could be improved
No results
Flagstaff, AZ – Aug 24, 2017
Reply Flag
Although I think Dr. Macias is a good and skilled doctor, I think it is unreasonable for patients who see him on a regular basis has to wait 5 plus weeks to get an appointment when one is in pain. I'm in the medical profession myself and we would always work a patient in if they were a current patient and in pain.
What went well
No results
What could be improved
No results
Scottsdale, AZ – Apr 27, 2017
Reply Flag
Dr. Macias explains in length what to expect as far as risks in surgery and also what to expect in post surgery results.
What went well
No results
What could be improved
No results
Tom Dang in Chandler, AZ – Dec 02, 2016
Reply Flag
Notice: he's only an EAR doctor. When I called and explained history: sleep apnea, ear ache/infections, headaches--procedures listed on this website as conditions the doctor treats, I was told he does not treat anything related to the nose or throat. Dr. Macias refers out for these type of patients. When I asked which doctors he refers to, the staff would not give me any suggestions without a consultation. A consultation to be told to go somewhere else? Seriously?? Not much of a specialist.
What went well
No results
What could be improved
No results
KC in Phoenix, AZ – Jul 14, 2016
Reply Flag
After seeing ENT'S here in the Valley of Arizona for many years and messing up with my ears i finally found the one. Dr. Macias Excellent Dr. Kind good manners, good listener. Gives you hope and resolves problems. Staff very professional. Waiting time it doesn't matter to me as long as I am being care for when I am consulting with him. I want to be treated like a human being not like people working at a factory always on the clock. I have a lot of respect for Dr Macias.
What went well
No results
What could be improved
No results
Lidia LaFollette in Fountain Hills, AZ – May 26, 2016
Reply Flag
Very good short wait for apt. short wait in lobby very nice professional staff. Dr. Listens very well to all symptoms suggests various options. He explains everything very well. Would recommend.
What went well
No results
What could be improved
No results
maria in eloy, az – Mar 05, 2016