Dr. John Frangie, MD
Pioneer Valley Ophthalmic Consultants
10 Hospital Dr Ste 101 Holyoke, MA 01040Accepting new patients
Dr. Frangie's Reviews
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What went well
No reviews yet
What could be improved
No reviews yet
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On day of my appointment, Doctor and his office manager denied me medical care at their office for an eye exam based on my medical condition, and discriminated against me based on my disability, without making any concrete accommodations. This, in spite of making them aware of my condition when I made the appointment months prior. Blatantly and imperiously violated my civil and human rights in doing so.
What went well
No results
What could be improved
- Staff wasn't friendly
- Didn't listen or answer questions
- Didn't trust the provider's decisions
unhappy customer – Sep 13, 2021
Reply
SUCKED
What went well
- Appointment scheduling
What could be improved
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Ronald St Jean – Jun 18, 2021
Reply
I just had an ophthalmology appointment with him. He kept me waiting in excess of fifty minutes. Because I had another appointment, I left the exam room without seeing him and went to the front desk. I told them of my next appointment, that I had to leave, and I wasn’t happy. I never received a phone call from him nor the office staff to inquire about the problem, to apologize, or to reschedule. This lack of customer service and patient care smacks of arrogance. I will never use him again nor will I give him a positive referral.
What went well
No results
What could be improved
- Long wait times
Jul 11, 2020
Reply
Get second opinion
Apr 09, 2019
Reply
Excellent Doctor and that says it all.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Donna Fratianni in Agawam, MA – Mar 01, 2019
Reply
Awesome experience with Dr. Frangie and the whole office. Everyone was so nice, minimal wait time, very helpful. He was very clear on how the lasik procedure would go and addressed all my concerns. He has a confident demeanor so I knew I would have the best results.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
jr in greenfield, MA – Nov 01, 2018
Reply
I was very nervous about my cataract surgery but was very reassured and felt well taken care of throughout the entire experience. Dr. Frangie's book, Seeing is Believing, was so informative and really helped me understand the process I would be going through. I felt confident and really looked forward to the wonderful improvement in my vision.
I am so pleased with my care and the results are amazing!
What went well
- Appointment scheduling
- Office environment
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Stephanie in Hadley – Apr 13, 2018
Reply
He has no bedside manner at all. Hated him.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Trusted the provider's decisions
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
Greenfield, MA – Oct 23, 2017
Reply
He helped my mom in 2014. He is very good at his job. Thank Dr. Frangie.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Nancy T in Westfield, MA – Oct 19, 2017
Reply
Dr Frangie is located out of state for me. I travel the distance to see him because he is the best eye physician around. I would highly recommend Dr Frangie and his staff to anyone who wishes efficiency, professionalism, on- time appointments, expertise and the most advanced technology. I am scheduled for cataract surgery and can't wait. I KNOW I'm in the best of hands.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
J Knurek in Connecticut – Aug 15, 2017
Reply
My experience with Dr.Frangie was more then just expected. I found him to be very kind and professional. He performed cataract surgery on both eyes for me and the results were truly astonishing. I highly recommend Dr.Frangie. He is truly gifted and a God send. Thank you John for giving me might sight back better then it ever was. I'm forever in your debt. Thank you.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Corbett Beach in Chicopee ma. – Jul 19, 2017
Reply
two cataracts removed within the last year and half.I had IOL lenses placed in each eye .My vision for both distance and closeup is very good. Dr. Frangie was very professional throughout this whole process.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Barry in Ma. – Jul 07, 2017
Reply
I am very very nearsighted and developed cataracts in my 40's. Being so nearsighted put me at high risk for the surgery. Eventhough I was quite nervous, I knew I was in good hands. Dr. Frangie is excellent at what he does and both surgerys went well. I have also had a couple laser treatments with good results. Grateful for all he has done for me and would absolutely recommend.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
DB – Jun 15, 2017
Reply
I would never recommend this place. They are crooks! Buyer beware. Was charged $400 for a $10 co-pay and was charged full price for my glasses and prescription and never submitted it to me insurance co. I will never go there again!!!
What went well
No results
What could be improved
- Staff wasn't friendly
- Didn't listen or answer questions
- Didn't trust the provider's decisions
Westfield, MA – Mar 17, 2017
Reply
I have a rare and complicated medical condition- requiring me to be seen by Dr. Frangie for both routine and emergency care. he's listens carefully and compassionately and is a very skilled doctor- his staff are caring, attentive and happy- which says a lot about how he runs his office. he went to bat for me more times than i can count and i recommend them without reservation. THEY made ALL the difference. i felt so cared for!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
eve b. in Holyoke, MA – Mar 04, 2017
Reply
Beware: If you go for an annual exam that is covered 100% by your insurance company, Beware he will find a diagnose and charge you, even if you and he knows about the same problem for years, He will charge you for that same diagnose every time you go.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't trust the provider's decisions
Florence, MA – Jan 13, 2017
Reply
I am very satisfied with the care and attention that I received from Dr. Frangie as well as all the staff and am totally satisfied with the procedure(s) performed to improve my vision. I had worn contact lenses for 40+ years and no longer need them.
What went well
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Linda W. in Westfield, MA – Dec 30, 2016
Reply
From initial consultation through final follow-up exam Doctor Frangie, his staff and his associated staff at the Cataract and Laser Center were totally professional, courteous, knowledgeable, informative and thorough. The cataract procedures, themselves, we're quick and painless resulting in as perfect a result as could be expected. Though my results were good, the confidence I had in Dr. Frangie to handle any problems that might occur took away a great deal of my pre-surgical anxiety.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Doug H in Turners Falls, MA – Nov 11, 2016
Reply
I had my first visit at this practice and I was very happy. This was one of the nicest medical offices I've ever visited; clean, comfortable and very professional.
The care I received was first class and I was treated like I mattered.
I've been raving about this practice to all of my co-workers, some of whom told me they are patients.
Great practice, highly recommended!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
James Richardson in West Springfield, MA – Sep 02, 2016
Reply
Dr. Frangie and his staff took excellenct care of me.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Boston, MA – Aug 18, 2016