Dr. Jeffrey Zapalac, MD
Austin Heart PA
7200 Wyoming Springs Dr Ste 1400 Round Rock, TX 78681Accepting new patients
Dr. Zapalac's Reviews
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What went well
- Office environment (23)
- Appointment scheduling (22)
- Staff friendliness (22)
What could be improved
- Appointment was rushed (8)
- Didn't explain conditions well (8)
- Didn't listen or answer questions (8)
Reply Flag
I have had many problems with my sinuses, with numerous procedures along the way. The most recent was a sinus infection that lasted 6 months with 8 antibiotics, with no relief. I was recommended to Dr. Zapalac by numerous people, including another physician, and have been so happy! He has an amazing bedside manner, and knowledge of what needed to be done! He did surgery last week, and I feel like this is going to be the cure!! I especially enjoy the fact that he personally called to talk to me throughout this long pandemic, until we could finally schedule the procedure! So few doctors, actually call!!!
What went well
No results
What could be improved
No results
Very pleased!!! – May 28, 2020
Reply Flag
He did a terrible job on my sinus surgery. I have had sinus infections for the last year and a half with no end in sight. My new doctor said that he did permanent damage. I can only hope that one day I will feel better. It’s extremely difficult living like this.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Long wait times
Mike – Sep 12, 2019
Reply Flag
Always kind and understanding. I drive in from Wimberley to see him.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sharon A. in Wimberley, TX – Jun 17, 2018
Reply Flag
Dr. Zapalac and his team are amazing! I can’t say enough great things. I highly recommend him!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jessica Harris – May 21, 2018
Reply Flag
I have four children and wouldn’t dream of taking them anywhere else! My two oldest kids have had a tonsillectomy and adenoidectomy, my third has had THREE sets of tubes and also just had t&a last week, and my youngest has had one set of tubes. He has also done sinus surgery on me and treated my husband for some throat issues due to reflux. We have been patients for almost 10 years. We have temporarily moved to the Dallas area for my husband’s job and we STILL drive to Austin to see Dr. Zapalac.
What went well
No results
What could be improved
No results
Natalie Bogue – Nov 09, 2017
Reply Flag
sitting in the reception area for an hour past my appointment with no communication from receptionist as to how long it it will take, especially after getting here 15 early is quite annoying. and there are only three people here with several doctors. they did manage to get my co-pay collected on time though. i'm out of here. i'll call credit card company to reverse chaco-pay charge.
What went well
No results
What could be improved
No results
Waelder, TX – Feb 14, 2017
Reply Flag
Dr. Zapalack just done surgery on our son to remove tonsils and adenoids. He needed the surgery pretty quickly because he was having obstructive sleep apnea.He got us in for surgery within a week.His office staff is very nice. He talked with us right before surgery and right after answering all of the questions we had. He called to check on our son when we got home. Then I had a question the next day and I was able to speak with the Doctor again. Great experience. Totally recommend Dr.Zapalac.
What went well
No results
What could be improved
No results
Leah C. in Marble Falls, TX – Jan 21, 2017
Reply Flag
He's not going to be your best friend or sugar coat things....he hears you out and does a thorough analysis. He has some quirk to him but the guy will help you and make referrals for additional help outside of his expertise. If you're easily offended or want someone to hold your hand he might not be for you.
What went well
No results
What could be improved
No results
Spacey in Austin, TX – Nov 02, 2016
Reply Flag
I had surgery to remove a benign tumor on my parotid gland. He correctly diagnosed it, recommended treatment, and promptly scheduled surgery at my request. He thoroughly explained the condition, the risks and the process in a reassuring manner. I received test results immediately from the doctor personally. The surgery required a six inch incision on my face/neck which is barely visible after only a few weeks. He set me at ease throughout the process. I am extremely happy with the results.
What went well
No results
What could be improved
No results
Kris H in Bastrop, TX – Oct 14, 2016
Reply Flag
Great bedside manner, listens to concerns, not pushy yet firm in what he thinks is best. Performed ear tube surgery on our 8 month old daughter.
What went well
No results
What could be improved
No results
Austin, TX – Mar 05, 2016