He is patient, explains everything with graphics on a flat screen, and thorough. He sensed my apprehension about doing the sinus balloon procedure under local anesthetic. He explained that he uses 3 different numbing agents: lidocaine spray, then a gel, and only when I couldn't feel a thing, injections. He only does this in-office procedure before lunch, or at the end of the day, so he has no other patients waiting for him. Best of all, it worked! I can breathe!