Dr. James Gould, MD
1588 S Lindbergh Blvd Ste 210 Saint Louis, MO 63131
Accepting new patients
Dr. Gould's Reviews
Likelihood to recommend Dr. Gould
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What went well
- Listened & answered questions (57)
- Explained conditions well (56)
- Trusted the provider's decisions (55)
What could be improved
- Long wait times (9)
- Difficult to schedule appointment (8)
- Staff wasn't friendly (8)
Reply Flag
Dr Gould and his team are absolutely amazing. After years of sinus and ear problems and many doctors they were able to provide so much relief I felt like a new person. I would highly recommend Dr Gould to anyone with sinus issues
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jan 06, 2021
Reply Flag
Dr Gould did a fantastic job clearing out the sinus infection I now know was much worse than I thought. I felt at ease with him and I highly recommend him to anyone who needs an ENT.
What went well
No results
What could be improved
No results
Joella Owen – Mar 09, 2020
Reply Flag
Dr. Gould is a very knowledgeable doctor and he will answer any questions you have. I had two sinus procedures done & am breathing much better now. I would definitely recommend him.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Feb 18, 2020
Reply Flag
I recently had a sinus procedure with Dr. Gould, and I am very happy with it. He is extremely knowledgeable and employs the latest treatments to make everything effective and comfortable. I feel his expertise is top notch. He is also a very caring doctor who asks a lot of questions about how I feel and always asks me to share any of my concerns and/or questions. He has my highest recommendation.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Deborah1950 – Aug 29, 2019
Reply Flag
Dr. Gould and his staff are top notch. They have created nothing short of a dream result for my son's allergies. The minimal nasal surgery and allergy shots have completely changed my son's life. His face no longer swells from April - November and he can fully breath clearly. No more watery eyes, congestion, nor discomfort. We drive 1hr to and 1hr from the office, but it is time well spent. I highly suggest you talk to Dr. Gould regarding any nasal/allergy issues - but follow his instructions as the body needs time - a couple months to really start to see how the allergy shots improve the quality of life - it is not an overnight fix.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
JeffandJacob – Jul 19, 2019
Reply Flag
After a very poor experience with another Dr, I called St. Louis Sinus Center and had a very long conversation about the services that they offer, what my symptoms and expectations are, and how my appointments would be handled. I asked about getting my previous CT and records from my previous ENT sent over and reviewed before and during my first appointment so that I would not have to have repeat appointments and imaging done unless necessary. I was told that this would be no problem and is very common. Everything sounded like they were actually a great office and they took care of everything like they should.
3 weeks ago I made my appointment and I have the confirmation of receipt of the medical release form from 5/31.
Given my urgency to get in, I took the first available appointment, 6/17, which unfortunately was at the Festus location, almost an hour away. The morning of my appointment I decided that it would be in my best interest to call prior to my appointment to make sure th
What went well
No results
What could be improved
No results
Jun 18, 2019
Reply Flag
I have been mostly satisfied with Dr Gould, although I have only seen him 2 times, the other visits have been with his MA. I had the sinus balloon surgery and for the most part I have been less congested but did get an ear infection once again. Just this week I called the office with ear fullness and pain and no one has called me since. I was hoping this wouldn't happen because this is the reason I switched Drs. The procedure was very expensive and for this I don't know if I would recommend it.
What went well
No results
What could be improved
No results
Donna in Cape Girardeau – Dec 23, 2018
Dr. Gould's Reply – Flag
Thank you!
Reply Flag
Billing department is horrible! Received bills for appointments that were from 10 months ago. Happened twice. I'm done.
What went well
No results
What could be improved
No results
Dec 22, 2018
Reply Flag
The office staff are very professional. Dr. Gould is knowledgeable and takes time to talk with patients and answers questions.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Sep 23, 2018
Thank you taking a moment to provide us this...Read More
Reply Flag
Dr. Gould and his staff were awesome from the first appointment all the way through my follow-ups. I had my deviated septum/rhinoplasty in June of 2018. Everything went well and the results have been life changing. I can now breath and sleep much better. Dr. Gould explained the procedure to me and answered many questions I had concerning the recovery. I strongly recommend Dr. Gould if anyone is looking for an ENT to alleviate any sinus issues!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jason in St. Louis , MO – Jul 23, 2018
Recommending us to others is the highest...Read More
Reply Flag
I've been to many doctors in my life & I've never come across a more clean, friendly & professional staff in my life. (Yes, even the front desk staff) I was in amazement honestly. Dr. Gould was fantastic & really took time to hear my concerns. They all put me at ease knowing I'll be having a balloon sinuplasty & tonsils removed. Especially at my age it's a little scary. However, I know I'm in good hands and confident that Dr. Gould & his staff are more than capable of taking great care of me!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Melinda H. – May 29, 2018
You are too kind! This feedback will be passed...Read More
Reply Flag
Everyone in the office is professional and very friendly. Very clean and nice space as well, you don't feel like you are in the "typical" doctor's office. Dr. Gould is very thorough and goes over all your options and takes the time to make sure he answers all of your questions. I have had significant improvement in my complications since seeing Dr. Gould and his staff. I would highly recommend Dr. Gould!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Luke L. in St. Louis, MO – May 24, 2018
Thank you for your feedback and we very much...Read More
Reply Flag
Dr Gould is thorough, he takes the time to answer any question I have.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Diana Alm in Barnhart , MO – May 16, 2018
Dr. Gould's Reply – Flag
Thank you!
Reply Flag
Best decision I ever made. Quality of life much better and off all allergy medication.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Tim Anderson – Apr 21, 2018
Thanks for taking the time to give us these...Read More
Reply Flag
I was very comfortable and pleased with Dr. Gould, his bedside manner, and his skill as a surgeon. He explains things along the way and answers questions in lay terms. Nice guy, very friendly and professional. Should I need further work in the future this is my only choice, hands down. I'm still in recovery after surgery but can already feel the improvement. Thank you Dr. Gould and staff!
What went well
No results
What could be improved
No results
David O'Brien in St. Louis, MO – Mar 02, 2018
We appreciate you taking time to provide to...Read More
Reply Flag
Dr. Gould is a great doctor. From my first visit he listened to my issues and explained my options. My surgery for removal of a cyst went exteremely well and the after care has been outstanding. He is always looking for ways to help relieve your sinus issues.??
What went well
No results
What could be improved
No results
Feb 17, 2018
Taking time to provide us this feedback is...Read More
Reply Flag
Very kind and professional service. Great new technology and equipment! My Sinuses feel better than they have in a long time. With the current weather I would typically be in severe suffering from a sinus infection and it has been a month since surgery and I feel a slight pressure but nothing close to what I normally feel like. I would highly recommend anyone with sinus issues to see Dr. Gould.
What went well
No results
What could be improved
No results
John A. in Crystal City, MO – Jan 02, 2018
Thank you for your feedback and we appreciate you...Read More
Reply Flag
Dr. Gould was very thorough and has excellent beside manner! Knowing that I traveled quite a distance to see him as a specialist he made sure to complete all of my testing in one trip. His staff was amazing and no long wait times!
What went well
No results
What could be improved
No results
Megan Markwell in Warrensburg, il – Dec 21, 2017
Thank you for taking time and reviewing us. We...Read More
Reply Flag
Dr Gould listens to you and cares for his patients.
What went well
No results
What could be improved
No results
Jeffery Blume in Broseley,Mo – Dec 05, 2017
Dr. Gould's Reply – Flag
Much appreciated!
Reply Flag
Convenient online access to schedule/update appointments, access required forms, and view patient records. No wait time in the waiting room, with minimal wait time in the exam room. Dr. Gould was thorough in explaining diagnosis and treatment options, ensuring all questions were answered. Treatment/follow up appointments were available without extended wait, and all were scheduled before I left the office,
What went well
No results
What could be improved
No results
Kate in St Louis, MO – Nov 08, 2017
Dr. Gould's Reply – Flag
We value feedback such as yours. Thank you!