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Dr. Reilly accepts

Accepted insurance can change. Please double-check when making an appointment.

(413) 732-7426

Dr. Reilly accepts the following insurance:

Aetna: Aetna HMO; Choice Plus POS II
Blue Cross Blue Shield: Blue Card PPO
Blue Cross Blue Shield of Louisiana: BlueConnect HMO
Blue Cross Blue Shield of Massachusetts: Preferred Blue PPO
Cigna: Cigna HMO; Cigna PPO; LocalPlus; Open Access Plus
First Health (Coventry Health Care): First Health (Coventry Health Care) PPO
Harvard Pilgrim Health Care: Harvard Pilgrim Health Care PPO
Humana: Choice Care PPO
MultiPlan: MultiPlan PPO; PHCS Network PPO
Tufts Health Plan: Tufts PPO

Background Check

No malpractice claims found for Massachusetts

No disciplinary actions found for the years we collect data

No board actions found for the years we collect data

Learn more about background checks

Experience Check

Check Dr. Reilly's experience treating your condition or procedure

Dr. Reilly's Top Procedures and Conditions

Treatment Frequency

Salivary Gland Stones and Inflammation

very high

Treatment Frequency

Dr. Reilly treats Salivary Gland Stones and Inflammation more than 99% of her peers

Dr. Reilly treats this condition more than 99% of her peers

Larynx Conditions

very high

Treatment Frequency

Dr. Reilly treats Larynx Conditions more than 97% of her peers

Dr. Reilly treats this condition more than 97% of her peers

Earwax Buildup

very high

Treatment Frequency

Dr. Reilly treats Earwax Buildup more than 95% of her peers

Dr. Reilly treats this condition more than 95% of her peers

Learn more about Earwax Buildup

Dr. Reilly's conditions and procedures:

Abscess
Abscess or Cyst Drainage or Aspiration
Abscess or Fluid Incision and Drainage
Acute Laryngitis
Acute Sinusitis
Acute Tonsillitis
Adenoidectomy
All Headaches (incl. Migraine)
Allergic Reaction
Allergic Rhinitis
Antrostomy and Antrotomy (Sinus Surgery)
Autoimmune Diseases
Bell's Palsy
Bone Disorders
Brain Disorders
Broken Nose
Cancer
Cholesteatoma
Chronic Laryngitis
Chronic Sinusitis
Chronic Tonsillitis
Common Cold
Conductive Hearing Loss
Cough
Deafness
Deviated Septum
Diagnostic Nasal and-or Sinus Endoscopy
Dizziness
Dysphagia
Ear Ache
Ear Disorders
Ear Surgery
Ear Tube Placement
Earwax Buildup
Enlarged Turbinates
ENT Surgery
Ethmoidectomy (Sinus Surgery)
Eustachian Tube Dysfunction
Excision of Parotid, Sublingual, or Submandibular Gland
Excision or Destruction of Dentoalveolar Lesion or Tumor
Excision or Destruction of Pharynx Lesion
Facial Fracture
Fracture
Frenectomy
Gastroesophageal Reflux Disease (GERD)
Gastrointestinal Diseases
Glossectomy
Gum Cancer
Head and Neck Cancer
Head and Neck Surgery
Head or Neck Lump or Swelling
Headache
Hoarse Voice (Dysphonia)
Intranasal or Sinus Procedure
Labyrinthitis
Laryngeal Cancer
Laryngitis
Laryngoscopy - Laryngotomy - Laryngectomy - Pharyngolaryngectomy - Pharyngectomy
Laryngoscopy and Laryngotomy
Larynx Conditions
Lip, Excision or Resection
Loss of Smell and-or Taste
Lymph Node Biopsy or Excision
Malignant Otitis Externa
Nasal Septum Surgery (Septoplasty)
Nosebleed
Oral Cancer
Otitis Media
Outer Ear Infection
Perforated Eardrum
Perforated Eardrum Repair (Tympanoplasty)
Peritonsillar Abscess
Pharyngitis
Postnasal Drip
Pulmonary Disease
Salivary Gland Cancer
Salivary Gland Stones and Inflammation
Sinus Surgery
Sinusitis
Sjögren's Syndrome
Sleep Apnea
Sleep Disorders
Soft Tissue Sarcoma
Sore Throat
Sphenoidotomy (Sinus Surgery)
Throat Cancer (Hypopharyngeal)
Throat Cancer (Nasopharyngeal)
Throat Cancer (Oropharyngeal)
Thyroid Cancer
Thyroid Lobectomy
Thyroidectomy or Thyroid Lobectomy
Tinnitus
TMJ
Tongue Cancer
Tongue-Tie
Tonsil Cancer
Tonsillectomy
Tonsillitis
Tracheal Surgery
Trigeminal Neuralgia
Vertigo
Vestibule and Floor of Mouth, Excision or Destruction
Vocal Cord Nodule
Vocal Cord Paralysis
Vocal Cord Polyp
Wheezing

Dr. Reilly's Reviews

Likelihood to recommend Dr. Reilly

3.3

Based on 14 reviews

5 Stars	50%	(7)
4 Stars	0%	(0)
3 Stars	14.285714285714286%	(2)
2 Stars	0%	(0)
1 Star	35.714285714285715%	(5)

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Average Reported Wait Time

16 – 30 minutes

Dr. Reilly's Performance

Trustworthiness
Explains condition(s) well
Answers questions
Time well spent

Office & Staff Performance

Scheduling
Office environment
Staff friendliness

What People Say About Dr. Jacquelyn Reilly, MD

RecentHighestLowestMost Helpful

Dr. Jacquelyn Reilly, MD

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Dr. Reilly has been treating my sinuses for over 2 years without success. My last and final straw was when I went to her telling her I could not bare the pain anymore. She ordered a CAT scan and never called me with the results. Over 2 weeks I called the office leaving 5 messages. The only information I got was from the receptionist that said a nurse that had gotten one of my calls requested an antibiotic for my sinusitis. Nobody called me this information. I am now seeking someone else.

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5

JL in Florence, MA – Nov 17, 2018

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Dr. Jacquelyn Reilly, MD

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She doesn't care or even pretend to. Go elsewhere.

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5

Westfield, MA – Nov 16, 2018

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Dr. Jacquelyn Reilly, MD

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For the only time in my life, I was hurt by sloppy instrument usage while simply cleaning out my ears by this ENT She was brusque and then condescending when I told her how extreme the pain from her inept jabbing was with a pointed instrument into year. Do not trust her with any medical instrument in her hand that goes into your ear.Inept. I had an urgent situation and she was the only ENT available. NEVER AGAIN. 10 hours later, I am still in pain. She couldn't have cared less.

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4

1

Mar 01, 2018

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Dr. Jacquelyn Reilly, MD

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Dr. Reilly performed my septoplasty. I had dealt with breathing problems on one side of my nose for years and was looking forward to getting it fixed. My results from the surgery have been horrible. I can barely breathe easier & now have a hole in my septum causing it to whistle when I breathe in every day. It's extremely annoying trying to fall asleep and others can hear it too. Her care and compassion is awful & she did not seem to care with proper post op instructions. Seek help elsewhere!

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4

2

Oct 25, 2017

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The two times I saw her, she said she'd call (once to check on my status; the second time to give me the results of labs); she didn't call either time. She dismissed my concerns as I was speaking--didn't listen attentively. Left a message on my voicemail that a prescription was ready, but didn't tell me what it was for (no diagnosis given) or where it was. Definitely wouldn't recommend.

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8

Feb 10, 2017

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Dr. Jacquelyn Reilly, MD

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The doctors and PA's are great but the wait time for urgent appointments can be upwards of 3-6 weeks. I also feel that a wait time of sometimes 45 minutes is much too long especially for young children.

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5

1

Ann in Springfield, MA – Apr 11, 2016

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About Me

Biography

Dr. Jacquelyn Reilly, MD is an otolaryngology (ear, nose & throat) specialist in Springfield, MA and has been practicing for 16 years. She graduated from University Of Massachusetts Medical School in 1998 and specializes in ear, nose, and throat, pediatric otolaryngology (ear, nose & throat), and more.