Accepting new patients

Dr. Jacquelyn Reilly, MD

Ear, Nose, and Throat ·  Female · Age 51

Dr. Reilly

Ear, Nose & Throat Surgeons of Western New England, LLC

100 Wason Ave Ste 100 Springfield, MA 01107

Accepting new patients

Make an Appointment

(413) 732-7426


Dr. Jacquelyn Reilly, MD is an otolaryngology (ear, nose & throat) specialist in Springfield, MA and has been practicing for 16 years. She graduated from University Of Massachusetts Medical School in 1998 and specializes in ear, nose, and throat, pediatric otolaryngology (ear, nose & throat), and more.


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Dr. Reilly accepts

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(413) 732-7426

Dr. Reilly accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Blue Cross Blue Shield
Blue Card PPO
Blue Cross Blue Shield of Louisiana
BlueConnect HMO
Blue Cross Blue Shield of Massachusetts
Preferred Blue PPO
Cigna
Cigna HMO
Cigna PPO
LocalPlus
Open Access Plus
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
Harvard Pilgrim Health Care
Harvard Pilgrim Health Care PPO
Humana
Choice Care PPO
MultiPlan
MultiPlan PPO
PHCS Network PPO
Tufts Health Plan
Tufts PPO

Background Check

No malpractice claims found for Massachusetts
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Reilly's experience treating your condition or procedure

Dr. Reilly's Top Procedures and Conditions

Treatment Frequency
Salivary Gland Stones and Inflammation
very high
very high

Treatment Frequency

Dr. Reilly treats Salivary Gland Stones and Inflammation more than 99% of her peers

Dr. Reilly treats this condition more than 99% of her peers

Larynx Conditions
very high
very high

Treatment Frequency

Dr. Reilly treats Larynx Conditions more than 97% of her peers

Dr. Reilly treats this condition more than 97% of her peers

Earwax Buildup
very high
very high

Treatment Frequency

Dr. Reilly treats Earwax Buildup more than 95% of her peers

Dr. Reilly treats this condition more than 95% of her peers

Dr. Reilly's conditions and procedures:

  • Abscess
  • Abscess or Cyst Drainage or Aspiration
  • Abscess or Fluid Incision and Drainage
  • Acute Laryngitis
  • Acute Sinusitis
  • Acute Tonsillitis
  • Adenoidectomy
  • All Headaches (incl. Migraine)
  • Allergic Reaction
  • Allergic Rhinitis
  • Antrostomy and Antrotomy (Sinus Surgery)
  • Autoimmune Diseases
  • Bell's Palsy
  • Bone Disorders
  • Brain Disorders
  • Broken Nose
  • Cancer
  • Cholesteatoma
  • Chronic Laryngitis
  • Chronic Sinusitis
  • Chronic Tonsillitis
  • Common Cold
  • Conductive Hearing Loss
  • Cough
  • Deafness
  • Deviated Septum
  • Diagnostic Nasal and-or Sinus Endoscopy
  • Dizziness
  • Dysphagia
  • Ear Ache
  • Ear Disorders
  • Ear Surgery
  • Ear Tube Placement
  • Earwax Buildup
  • Enlarged Turbinates
  • ENT Surgery
  • Ethmoidectomy (Sinus Surgery)
  • Eustachian Tube Dysfunction
  • Excision of Parotid, Sublingual, or Submandibular Gland
  • Excision or Destruction of Dentoalveolar Lesion or Tumor
  • Excision or Destruction of Pharynx Lesion
  • Facial Fracture
  • Fracture
  • Frenectomy
  • Gastroesophageal Reflux Disease (GERD)
  • Gastrointestinal Diseases
  • Glossectomy
  • Gum Cancer
  • Head and Neck Cancer
  • Head and Neck Surgery
  • Head or Neck Lump or Swelling
  • Headache
  • Hoarse Voice (Dysphonia)
  • Intranasal or Sinus Procedure
  • Labyrinthitis
  • Laryngeal Cancer
  • Laryngitis
  • Laryngoscopy - Laryngotomy - Laryngectomy - Pharyngolaryngectomy - Pharyngectomy
  • Laryngoscopy and Laryngotomy
  • Larynx Conditions
  • Lip, Excision or Resection
  • Loss of Smell and-or Taste
  • Lymph Node Biopsy or Excision
  • Malignant Otitis Externa
  • Nasal Septum Surgery (Septoplasty)
  • Nosebleed
  • Oral Cancer
  • Otitis Media
  • Outer Ear Infection
  • Perforated Eardrum
  • Perforated Eardrum Repair (Tympanoplasty)
  • Peritonsillar Abscess
  • Pharyngitis
  • Postnasal Drip
  • Pulmonary Disease
  • Salivary Gland Cancer
  • Salivary Gland Stones and Inflammation
  • Sinus Surgery
  • Sinusitis
  • Sjögren's Syndrome
  • Sleep Apnea
  • Sleep Disorders
  • Soft Tissue Sarcoma
  • Sore Throat
  • Sphenoidotomy (Sinus Surgery)
  • Throat Cancer (Hypopharyngeal)
  • Throat Cancer (Nasopharyngeal)
  • Throat Cancer (Oropharyngeal)
  • Thyroid Cancer
  • Thyroid Lobectomy
  • Thyroidectomy or Thyroid Lobectomy
  • Tinnitus
  • TMJ
  • Tongue Cancer
  • Tongue-Tie
  • Tonsil Cancer
  • Tonsillectomy
  • Tonsillitis
  • Tracheal Surgery
  • Trigeminal Neuralgia
  • Vertigo
  • Vestibule and Floor of Mouth, Excision or Destruction
  • Vocal Cord Nodule
  • Vocal Cord Paralysis
  • Vocal Cord Polyp
  • Wheezing

Dr. Reilly's Reviews

Likelihood to recommend Dr. Reilly

3.3

Based on 14 reviews

5 Stars
50%
(7)
4 Stars
0%
(0)
3 Stars
14.285714285714286%
(2)
2 Stars
0%
(0)
1 Star
35.714285714285715%
(5)

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Dr. Reilly?
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Average Reported Wait Time
  • 16 – 30 minutes
Dr. Reilly's Performance
  • Trustworthiness
  • Explains condition(s) well
  • Answers questions
  • Time well spent
Office & Staff Performance
  • Scheduling
  • Office environment
  • Staff friendliness
What People Say About Dr. Jacquelyn Reilly, MD
RecentHighestLowestMost Helpful
Reply
Dr. Reilly has been treating my sinuses for over 2 years without success. My last and final straw was when I went to her telling her I could not bare the pain anymore. She ordered a CAT scan and never called me with the results. Over 2 weeks I called the office leaving 5 messages. The only information I got was from the receptionist that said a nurse that had gotten one of my calls requested an antibiotic for my sinusitis. Nobody called me this information. I am now seeking someone else.
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She doesn't care or even pretend to. Go elsewhere.
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For the only time in my life, I was hurt by sloppy instrument usage while simply cleaning out my ears by this ENT She was brusque and then condescending when I told her how extreme the pain from her inept jabbing was with a pointed instrument into year. Do not trust her with any medical instrument in her hand that goes into your ear.Inept. I had an urgent situation and she was the only ENT available. NEVER AGAIN. 10 hours later, I am still in pain. She couldn't have cared less.
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Dr. Reilly performed my septoplasty. I had dealt with breathing problems on one side of my nose for years and was looking forward to getting it fixed. My results from the surgery have been horrible. I can barely breathe easier & now have a hole in my septum causing it to whistle when I breathe in every day. It's extremely annoying trying to fall asleep and others can hear it too. Her care and compassion is awful & she did not seem to care with proper post op instructions. Seek help elsewhere!
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The two times I saw her, she said she'd call (once to check on my status; the second time to give me the results of labs); she didn't call either time. She dismissed my concerns as I was speaking--didn't listen attentively. Left a message on my voicemail that a prescription was ready, but didn't tell me what it was for (no diagnosis given) or where it was. Definitely wouldn't recommend.
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The doctors and PA's are great but the wait time for urgent appointments can be upwards of 3-6 weeks. I also feel that a wait time of sometimes 45 minutes is much too long especially for young children.
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About Me

Biography

Dr. Jacquelyn Reilly, MD is an otolaryngology (ear, nose & throat) specialist in Springfield, MA and has been practicing for 16 years. She graduated from University Of Massachusetts Medical School in 1998 and specializes in ear, nose, and throat, pediatric otolaryngology (ear, nose & throat), and more.

Specialties

  • Ear, Nose, and Throat
  • Otolaryngology-Head and Neck Surgery
  • Pediatric Otolaryngology (Ear, Nose & Throat)

Board Certifications

Education

2003
Albert Einstein College of Medicine
Residency Hospital
1999
Albert Einstein College of Medicine
Internship Hospital
1998
University Of Massachusetts Medical School
Medical School
1993
Tufts University
Undergraduate School
1989
Bucknell University
Undergraduate School
2003
1999
1998
1993
1989

Languages

  • Spanish
  • English

Awards

Locations

Ear, Nose & Throat Surgeons of Western New England, LLC

1
  • Call
  • Fax
  • Hours
    • Mon: 8:30am - 5:00pm
    • Tue: 8:30am - 5:00pm
    • Wed: 8:30am - 5:00pm
    • Thu: 8:30am - 5:00pm
    • Fri: 8:30am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions
2
  • Call
  • Fax
  • Hours
    • Mon: 8:30am - 5:00pm
    • Tue: 8:30am - 5:00pm
    • Wed: 8:30am - 5:00pm
    • Thu: 8:30am - 5:00pm
    • Fri: 8:30am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions

Affiliated Hospitals

Check the quality of care at hospitals where Dr. Reilly treats patients.

Learn more

69% Patient experience rating, Equal to the national average

  • America's 250 Best Hospitals Award™ (2019, 2018, 2017)
  • America's 50 Best Hospitals Award™ (2019, 2018, 2017)
  • Patient Safety Excellence Award™ (2019)

66% Patient experience rating, 3% lower than the national average

Mercy Medical Center

Springfield, MA

74% Patient experience rating, 5% higher than the national average

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