Dr. Jacquelyn Reilly, MD

Ear, Nose, and ThroatFemaleAge 54

Ear, Nose, and Throat

Dr. Jacquelyn Reilly, MD is a Otolaryngology (Ear, Nose & Throat) Specialist in Springfield, MA and has over 24 years of experience in the medical field. She graduated from University Of Massachusetts Medical School medical school in 1998. She is affiliated with medical facilities such as Baystate Medical Center and Cooley Dickinson Hospital. Her office accepts new patients and telehealth appointments.

Dr. Jacquelyn Reilly, MD

Ear, Nose & Throat Surgeons of Western New England, LLC

100 Wason Ave Ste 100 Springfield, MA 01107
Accepting new patients
Telehealth services available
Telehealth services available

Accepting new patients

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At a Glance

  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Offers Telehealth
    This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals

Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for Massachusetts
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Reilly's experience treating your condition or procedure

Dr. Reilly's Top Procedures and Conditions

Treatment Frequency
Earwax Buildup
very high
very high

Treatment Frequency

Dr. Reilly treats Earwax Buildup more than 98% of her peers

Dr. Reilly treats this condition more than 98% of her peers

Tonsillitis
very high
very high

Treatment Frequency

Dr. Reilly treats Tonsillitis more than 95% of her peers

Dr. Reilly treats this condition more than 95% of her peers

Dysphagia
high
high

Treatment Frequency

Dr. Reilly treats Dysphagia more than 90% of her peers

Dr. Reilly treats this condition more than 90% of her peers

Dr. Reilly's conditions and procedures:

  • Ablation or Excision of Nasal Turbinates
  • Abscess or Fluid Incision and Drainage
  • Acute Laryngitis
  • Acute Sinusitis
  • Acute Tonsillitis
  • Acute Upper Respiratory Infection
  • Adenoidectomy
  • All Headaches (incl. Migraine)
  • Allergic Reaction
  • Allergic Rhinitis
  • Anosmia
  • Antrostomy and Antrotomy (Sinus Surgery)
  • Audiometry
  • Autoimmune Diseases
  • Bell's Palsy
  • Bone Disorders
  • Brain Disorders
  • Broken Nose
  • Cancer
  • Carotid Ultrasound
  • Cholesteatoma
  • Chronic Adenoid Infection
  • Chronic Laryngitis
  • Chronic Sinusitis
  • Chronic Tonsillitis
  • Common Cold
  • Conductive Hearing Loss
  • Cough
  • Deafness
  • Deviated Septum
  • Diagnostic Nasal and-or Sinus Endoscopy
  • Dizziness
  • Dysphagia
  • Ear Ache
  • Ear Disorders
  • Ear Surgery
  • Ear Tube Placement
  • Earwax Buildup
  • Enlarged Turbinates
  • ENT Cancer
  • ENT Surgery
  • Ethmoidectomy (Sinus Surgery)
  • Eustachian Tube Dysfunction
  • Evaluation and Treatment of Sleep Disorders
  • Excision of Parotid, Sublingual, or Submandibular Gland
  • Excision or Destruction of Palate or Uvula Lesion
  • Excision or Destruction of Pharynx Lesion
  • Excision or Destruction of Tongue Lesion
  • Facial Fracture
  • Fiberoptic Endoscopic Evaluation of Swallowing (FEES)
  • Frenectomy
  • Gastroesophageal Reflux Disease (GERD)
  • Gastrointestinal Diseases
  • Geographic Tongue
  • Glossectomy
  • Head and Neck Cancer
  • Head and Neck Surgery
  • Head or Neck Lump or Swelling
  • Headache
  • Hearing Screening
  • Hoarse Voice (Dysphonia)
  • Home Sleep Study
  • Intranasal or Sinus Procedure
  • Labyrinthitis
  • Laryngeal Cancer
  • Laryngitis
  • Laryngoscopy - Laryngotomy - Laryngectomy - Pharyngolaryngectomy - Pharyngectomy
  • Laryngoscopy and Laryngotomy
  • Larynx Conditions
  • Leukoplakia
  • Lip, Excision or Resection
  • Loss of Smell and-or Taste
  • Lymph Node Biopsy or Excision
  • Malignant Otitis Externa
  • Meniere's Disease
  • Middle Ear Implant Candidacy Evaluation
  • Nasal Polyp
  • Nasal Septum Surgery (Septoplasty)
  • Nosebleed
  • Oral Cancer
  • Oral Cancer Screening
  • Osteosarcoma
  • Otitis Media
  • Outer Ear Infection
  • Perforated Eardrum
  • Peritonsillar Abscess
  • Pharyngitis
  • Postnasal Drip
  • Pulmonary Disease
  • Rhinoseptoplasty
  • Salivary Gland Cancer
  • Salivary Gland Stones and Inflammation
  • Sinus Surgery
  • Sinusitis
  • Sleep Apnea
  • Sleep Disorders
  • Sleep Study
  • Soft Tissue Sarcoma
  • Sphenoidotomy (Sinus Surgery)
  • Throat Cancer (Hypopharyngeal)
  • Throat Cancer (Nasopharyngeal)
  • Throat Cancer (Oropharyngeal)
  • Throat Pain
  • Thyroid Cancer
  • Thyroid Lobectomy
  • Thyroid Scan
  • Thyroidectomy or Thyroid Lobectomy
  • Tinnitus
  • TMJ
  • Tongue Cancer
  • Tongue-Tie
  • Tonsil Cancer
  • Tonsillectomy
  • Tonsillitis
  • Tracheal Surgery
  • Trigeminal Neuralgia
  • Ultrasound, Thyroid
  • Vertigo
  • Vestibule and Floor of Mouth, Excision or Destruction
  • Vocal Cord Nodule
  • Vocal Cord Paralysis
  • Vocal Cord Polyp
  • Wheezing

Insurance Check

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Dr. Reilly accepts

Accepted insurance can change. Please double-check when making an appointment.

(413) 732-7426

Dr. Reilly accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Select
Anthem
National (BlueCard) PPO
Blue Cross Blue Shield
Blue Card PPO
Blue Cross Blue Shield of Massachusetts
Preferred Blue PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
LocalPlus
Open Access Plus
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
Harvard Pilgrim Health Care
Harvard Pilgrim Health Care PPO
Humana
Choice Care PPO
MultiPlan
MultiPlan PPO
Tufts Health Plan
Tufts PPO

Dr. Reilly's Reviews

Likelihood to recommend Dr. Reilly

3.4

Based on 17 ratings

5 Stars
52.94117647058823%
(9)
4 Stars
0%
(0)
3 Stars
11.764705882352942%
(2)
2 Stars
0%
(0)
1 Star
35.294117647058826%
(6)
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RecentHighestLowestMost Helpful
Reply
Very poor experience left 8 hours after surgery without pain medication I was unable to rate experience with provider at zero as I would have liked to do
What went well
  • Staff friendliness
What could be improved
  • Didn't trust the provider's decisions
Helpful
Sonia Valentine – Dec 30, 2021
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Reply
I saw Dr Reilly for a quick visit for what I thought was maybe impacted ear wax. Turned out I had some fluid--maybe related to a recent flight. She explained everything clearly and we made a plan to just watch things for a few weeks since it's likely to resolve on its own. She actually did remove a bit of wax from my other ear which was painless. She was lovely, efficient, gentle and helpful! As a physician, I know effective care when I get it. Much appreciated.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Joanne Dalpe MD – Sep 01, 2021
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Reply
I thought she was fabulous, visited yesterday with tinnitus and hearing loss. She was Very thorough in explaining all the possible causes and ordered an MRI. She was very compassionate, listening tentatively to my concerns and answered all of my questions.
What went well
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
Helpful
Lorena A Sienko – Mar 24, 2021
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Reply
Dr. Reilly has been treating my sinuses for over 2 years without success. My last and final straw was when I went to her telling her I could not bare the pain anymore. She ordered a CAT scan and never called me with the results. Over 2 weeks I called the office leaving 5 messages. The only information I got was from the receptionist that said a nurse that had gotten one of my calls requested an antibiotic for my sinusitis. Nobody called me this information. I am now seeking someone else.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
JL in Florence, MA – Nov 17, 2018
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Reply
She doesn't care or even pretend to. Go elsewhere.
What went well
  • Appointment scheduling
  • Office environment
What could be improved
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Westfield, MA – Nov 16, 2018
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Reply
For the only time in my life, I was hurt by sloppy instrument usage while simply cleaning out my ears by this ENT She was brusque and then condescending when I told her how extreme the pain from her inept jabbing was with a pointed instrument into year. Do not trust her with any medical instrument in her hand that goes into your ear.Inept. I had an urgent situation and she was the only ENT available. NEVER AGAIN. 10 hours later, I am still in pain. She couldn't have cared less.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Mar 01, 2018
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Reply
Dr. Reilly performed my septoplasty. I had dealt with breathing problems on one side of my nose for years and was looking forward to getting it fixed. My results from the surgery have been horrible. I can barely breathe easier & now have a hole in my septum causing it to whistle when I breathe in every day. It's extremely annoying trying to fall asleep and others can hear it too. Her care and compassion is awful & she did not seem to care with proper post op instructions. Seek help elsewhere!
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Oct 25, 2017
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Reply
The two times I saw her, she said she'd call (once to check on my status; the second time to give me the results of labs); she didn't call either time. She dismissed my concerns as I was speaking--didn't listen attentively. Left a message on my voicemail that a prescription was ready, but didn't tell me what it was for (no diagnosis given) or where it was. Definitely wouldn't recommend.
What went well
  • Office environment
What could be improved
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
8 people found this helpful
Helpful
Feb 10, 2017
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Reply
The doctors and PA's are great but the wait time for urgent appointments can be upwards of 3-6 weeks. I also feel that a wait time of sometimes 45 minutes is much too long especially for young children.
What went well
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
5 people found this helpful
Helpful
Ann in Springfield, MA – Apr 11, 2016
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About Me

Biography

Dr. Jacquelyn Reilly, MD is a Otolaryngology (Ear, Nose & Throat) Specialist in Springfield, MA and has over 24 years of experience in the medical field....Read more

Specialties

  • Ear, Nose, and Throat
  • Otolaryngology-Head and Neck Surgery
  • Pediatric Otolaryngology (Ear, Nose & Throat)

Board Certifications

Education

2003
Albert Einstein College of Medicine
Residency Hospital
1999
Albert Einstein College of Medicine
Internship Hospital
1998
University Of Massachusetts Medical School
Medical School

Awards

Frequently Asked Questions

Does Dr. Jacquelyn Reilly, MD offer telehealth services?

Dr. Reilly has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Is Dr. Jacquelyn Reilly, MD accepting new patients?

Dr. Jacquelyn Reilly, MD generally accepts new patients on Healthgrades. You can see Dr. Reilly's profile to make an appointment.

Does Dr. Jacquelyn Reilly, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Reilly accepts your insurance.

What are Dr. Jacquelyn Reilly, MD's top areas of care?

Dr. Reilly frequently treats Earwax Buildup, Tonsillitis, and Dysphagia. See all procedures and conditions Dr. Reilly treats.

Where is Dr. Jacquelyn Reilly, MD's office located?

Dr. Reilly's office is located at 100 Wason Ave Ste 100, Springfield, MA 01107. Find other locations and directions on Healthgrades.

How can I make an appointment with Dr. Jacquelyn Reilly, MD?

Find contact information here to make an appointment.

Locations

Ear, Nose & Throat Surgeons of Western New England, LLC

Ear, Nose & Throat Surgeons of Western New England, LLC100 Wason Ave Ste 100 Springfield, MA 01107
1
  • Call
  • Fax
  • Hours
    • Mon: 8:30am - 5:00pm
    • Tue: 8:30am - 5:00pm
    • Wed: 8:30am - 5:00pm
    • Thu: 8:30am - 5:00pm
    • Fri: 8:30am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions
Ear, Nose & Throat Surgeons of Western New England, LLC766 N King St Ste 102 Northampton, MA 01060
2
  • Call
  • Fax
  • Hours
    • Mon: 8:30am - 5:00pm
    • Tue: 8:30am - 5:00pm
    • Wed: 8:30am - 5:00pm
    • Thu: 8:30am - 5:00pm
    • Fri: 8:30am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions

Affiliated Hospitals

Dr. Reilly is affiliated with the following hospitals. Select a hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Baystate Medical Center

Springfield, MA

71% Patients that would definitely recommend, 1% higher than the national average

13 Awards Received

Award Highlight: Patient Safety Excellence Award™ (2020)

Cooley Dickinson Hospital

Northampton, MA

73% Patients that would definitely recommend, 3% higher than the national average

Mercy Medical Center

Springfield, MA

70% Patients that would definitely recommend, Equal to the national average