At Shohet Ear Associates, we want to provide you with the highest quality care possible. And we believe that commitment includes delivering an unsurpassed level of service to our patients.
In order to continue offering a high level of service, we regularly survey our patients on their experiences with our Orange County offices. The responses are used to enhance the care we deliver and the office practices we use. In order to ensure accurate and unbiased results, we use a third-party web-based survey company to evaluate patient responses and generate summary reports. Surveys are completed online and submitted directly to the survey company.
We also utilize the results generated by outside providers to determine patient satisfaction. We compare these results to the data from our own survey to determine the reliability of our own findings.