Dr. Jack Pinto, MD
Illinois Cardiovascular Specialists
350 E Congress Pkwy Ste E Crystal Lake, IL 60014Accepting new patients
Dr. Pinto's Reviews
Likelihood to recommend Dr. Pinto
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What went well
- Appointment wasn't rushed (10)
- Explained conditions well (10)
- Listened & answered questions (10)
What could be improved
- Staff wasn't friendly (3)
- Appointment was rushed (2)
- Didn't explain conditions well (2)
Reply
I was squeezed in as a new patient last minute. He was very prompt and even more thorough. He even personally consulted with another specialist that I had seen the day prior and together they made a plan. I felt like I left understanding his thoughts and the work up and was absolutely not rushed at all!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Rylee – Jan 23, 2020
Reply
I have been seen by Dr. Pinto for more than 10 years and have been extremely pleased with the care that he had provided for me. It take a little while to get to know him but I have complete confidence in his knowledge and abilities. He is also willing to ask for a second opinion when he wants to verify his findings, which I very much appreciated.
What went well
No results
What could be improved
No results
Mar 29, 2019
Reply
I would highly recommend Dr. Pinto. He always on time and is very thorough in all that he does. We have enjoyed having him for our doctor for the past 8 years.
Harold and Bernice Fagan
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Harold & Bernice Fagan in Fox Lake, IL – Oct 05, 2018
Reply
Very passionate and very kind. Best Cardiologist.
What went well
- Appointment scheduling
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Eileen Necas in McHenry, IL – Oct 05, 2018
Reply
Dr Pinto is the best Cardiologist i have ever been to, he cares and listens to you as a patient. Truly one of the best around!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
lake in the hills, IL – Sep 14, 2018
Reply
Dr Pinto is a terrific doctor. It's ironic that as a heart patient I get more stress dealing with the office staff than getting a root canal. Perhaps they should all work for a proctoligist, if you get my drift. Unfortunately they have the inability to be proactive, flexible or even courteous. They seem to believe I'm an insurance company professional who is well versed on procedures and protocol. That's what they get paid to do! Regrettably, I will be leaving this doctor as a result of it..
What went well
- Office environment
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Staff wasn't friendly
Woodstock – Mar 21, 2018
Reply
Dr Pinto is a thorough professional. He always takes the time to answer my questions and explain what is happening with my condition. I have been seeing him for about three years now and I literally have been trusting my life to his care. He has not let me down.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Barrington, IL – Dec 19, 2017
Reply
Dr. Pinto and the entire Palatine Heart Center staff are caring and compassionate. When I had concerns recently, they scheduled me to see the doctor the same day. Dr. Pinto is a wonderful listener and addressed my concerns thoughtfully. Everyone from his front desk staff, office manager, nurses, and nurse practitioner have provided me with wonderful customer service and patient care.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Courtney Deering in Crystal Lake, IL – Aug 11, 2017
Reply
The office staff from the front desk to the office manager are rude. I have been screamed at in the exam room by one of the staff members and she said she didn't want to talk to me and walked out and slammed the door. All because she claims she was not the person that gave the wrong information and suggested that since they dropped the ball with not calling in a prescription for me that I should take my old meds, even though they caused severe side effects.
What went well
- Wait times
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Hoffman Estates, IL – Jun 02, 2017
Reply
I went in for a routine stress test and found out I needed open heart surgery. Dr. Pinto was extremely knowledgeable and helpful throughout the whole process. He recommended an expert surgeon for what I needed and along with his practitioner, provided supportive follow-up care.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Wauconda , IL – Apr 07, 2017
Reply
Dr pinto found a life threating issue with my heart following valve surgery that the surgeon missed.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mel Stiles in Mchenry, IL – Sep 01, 2016
Reply
I have the utmost confidence in Dr. Pinto as my Cardiologist. I have been a patient of his for over the past 5 years. He has thoroughly explained to me my medical conditions and the therapy I shall be receiving from him for those conditions. He never rushes me through my appointments and takes the time to listen to my concerns and answers any questions I may have. His staff has been very good and will work with me to arrange my appointments. I would highly recommend Dr. Pinto.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kevin Montavon in Algonquin, IL – Aug 23, 2016
Reply
One should know when you walk into a waiting room and there's a chill between staff, perhaps one should just turn around and leave. Also, Dr. Pinto had a diagnosis that was a really bad one and he had his PA call me with it. Well, I presume his PA (she's the only one I'd recommend for anything - kind, helpful) It turned out to be wrong, but, nonetheless.
What went well
- Wait times
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Esltcher in Dundee, IL – Jun 23, 2016