Dr. Hisham Alrefai, MD

Endocrinology, Diabetes & MetabolismMaleAge 54

Dr. Alrefai
Telehealth services available

Frager Associates Inc

3906 S Dupont Sq Ste E Louisville, KY 40207

Make an Appointment

(502) 895-8218

Dr. Hisham Alrefai, MD is a Endocrinology, Diabetes & Metabolism Specialist in Louisville, KY and has over 24 years of experience in the medical field. Dr. Alrefai has more experience with Thyroid Disorders, Gonadal Endocrine Disorders, and Diabetes & Glucose Monitoring than other specialists in his area. He graduated from Wayne State University School Of Medicine medical school in 1997. He is affiliated with medical facilities such as Baptist Health Floyd and Baptist Health Louisville. He has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Alrefai to book an appointment.

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Hospital Highlight

Affiliated with King's Daughters' Health Madison, a highly rated hospital.

At a Glance

  • Offers Telehealth
    This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals
  • Recent Reviews
    Reviews made in the last 30 days. See reviews

Experience and Background Checks

Experience
Background

Background Check

Healthgrades does not collect malpractice claims information for Kentucky
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Frequently Treated by Dr. Alrefai

Based on treatment records, we have identified the following as areas of care that Dr. Alrefai treats more often than their peers. If you are unsure whether Dr. Alrefai treats other conditions, please contact the office at (502) 895-8218.

Thyroid Disorders

Thyroid disorders specialists diagnose and treat conditions affecting the thyroid gland, including hyperparathyroidism, thyroid disease, and thyroid nodules.Compare with other Thyroid Disorders specialists.

Dr. Alrefai is experienced in the area of Thyroid Disorders. See the graph below to learn more about his experience.

Based on claims data for 17 conditions and procedures

Treatments
Dr. Alrefai
Similar Providers
Hypothyroidism
Thyroid Nodule
Thyroid Goiter
Thyroid Cyst
Normal
Frequency
High
Frequency
Very High
Frequency

Gonadal Endocrine Disorders

Gonadal endocrine disorders specialists diagnose and treat conditions affecting the reproductive and sex glands, including polycystic ovary syndrome, Turner syndrome, and gynecomastia, most often through hormone replacement therapy.Compare with other Gonadal Endocrine Disorders specialists.

Dr. Alrefai is experienced in the area of Gonadal Endocrine Disorders. See the graph below to learn more about his experience.

Based on claims data for 5 conditions and procedures

Treatments
Dr. Alrefai
Similar Providers
Testicular Dysfunction
Hypogonadism
Polycystic Ovarian Syndrome
Normal
Frequency
High
Frequency
Very High
Frequency

Diabetes & Glucose Monitoring

Diabetes specialists manage and treat a range of diabetes-related conditions including type 1 and type 2 diabetes and diabetic ketoacidosis through procedures such as continuous glucose monitoring and insulin therapy.Compare with other Diabetes & Glucose Monitoring specialists.

Dr. Alrefai is experienced in the area of Diabetes & Glucose Monitoring. See the graph below to learn more about his experience.

Based on claims data for 9 conditions and procedures

Treatments
Dr. Alrefai
Similar Providers
Diabetes Type 2
Diabetes Type 1
Diabetes With Renal Manifestations
Diabetic Ketoacidosis
Normal
Frequency
High
Frequency
Very High
Frequency

Osteoporosis & Screening

Osteoporosis specialists diagnose and treat conditions characterized by low bone density and bone weakness, such as osteoporosis and osteopenia.Compare with other Osteoporosis & Screening specialists.

Dr. Alrefai is experienced in the area of Osteoporosis & Screening. See the graph below to learn more about his experience.

Based on claims data for 2 conditions and procedures

Treatments
Dr. Alrefai
Similar Providers
Osteoporosis
Normal
Frequency
High
Frequency
Very High
Frequency
Hide other treatment areas

Check Dr. Alrefai's experience treating your condition or procedure

Dr. Alrefai's conditions and procedures:

  • Abnormal Thyroid
  • Acromegaly and Gigantism
  • Adrenal Gland Diseases
  • Adrenal Incidentaloma
  • Adrenal Insufficiency
  • Autoimmune Thyroid Diseases
  • Calcium Metabolism Disorders
  • Congenital Adrenal Hyperplasia (CAH)
  • Congenital Hypothyroidism
  • Conn's Syndrome
  • Craniopharyngioma
  • Cushing's Syndrome
  • Diabetes Counseling
  • Diabetes Insipidus
  • Diabetes Mellitus, Secondary
  • Diabetes Type 1
  • Diabetes Type 2
  • Diabetes With Renal Manifestations
  • Diabetic Ketoacidosis
  • Dyslipidemia
  • Familial Hypercholesterolemia
  • Female Infertility
  • Gestational Diabetes
  • Goiter
  • Graves' Disease
  • Growth Hormone Deficiency
  • Gynecomastia
  • Hashimoto's Disease
  • Hyperaldosteronism
  • Hypercalcemia
  • Hyperkalemia
  • Hyperlipidemia
  • Hyperparathyroidism
  • Hyperthyroidism
  • Hypoglycemia
  • Hypogonadism
  • Hypokalemia
  • Hypoparathyroidism
  • Hypopituitarism
  • Hyposmolality and Hyponatremia
  • Hypothyroidism
  • Iodine Deficiency
  • Klinefelter Syndrome
  • Lipedema
  • Lipid Disorders
  • Lipoprotein Disorders
  • Malaise and Fatigue
  • Menstrual Disorders (incl. Dysmenorrhea)
  • Obesity
  • Osteopenia
  • Osteoporosis
  • Overweight
  • Parathyroid (Gland) Disease
  • Parathyroid (Gland) Tumor: Other than Malignant
  • Phosphorus Metabolism Disorders
  • Polycystic Ovarian Syndrome
  • Pregestational Diabetes Mellitus
  • Proteinuria
  • Subacute Thyroiditis
  • Symptomatic Menopause
  • Testicular Dysfunction
  • Thyroid Biopsy
  • Thyroid Cancer
  • Thyroid Cyst
  • Thyroid Goiter
  • Thyroid Nodule
  • Thyroiditis
  • Thyrotoxicosis Factitia
  • Turner Syndrome
  • Vitamin D Deficiency

Insurance Check

Search for your insurance provider

Dr. Alrefai accepts

Accepted insurance can change. Please double-check when making an appointment.

(502) 895-8218

Dr. Alrefai accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Anthem
Anthem Essential-KY
Balanced Blue Access-KY PPO
Balanced Pathway Transition-KY HMO
Balanced Pathway-KY HMO
Balanced Pathway-KY PPO
Baptist HCA-KY
Blue Access - UL1 Tiered Network-KY PPO
Blue Access-KY
Blue Access-KY PPO
Blue Preferred-KY
Blue Traditional-KY
Bronze Blue Access w/HSA-KY PPO
Bronze Blue Access-KY PPO
Bronze Pathway for HSA-KY HMO
Bronze Pathway Transition for HSA-KY HMO
Bronze Pathway Transition w/HSA-KY HMO
Bronze Pathway Transition X-KY HMO
Bronze Pathway Transition-KY HMO
Bronze Pathway w/HSA - SG-KY HMO
Bronze Pathway w/HSA-KY PPO
Bronze Pathway X for HSA-KY HMO
Bronze Pathway X Transition for HSA-KY HMO
Bronze Pathway X-KY HMO
Bronze Pathway- SG-KY HMO
Bronze Pathway-KY HMO
Bronze Pathway-KY PPO
Bronze Pathway-KY PPO Plus
Catastrophic Pathway Transition X-KY HMO
Catastrophic Pathway Transition-KY HMO
Catastrophic Pathway X-KY HMO
Catastrophic Pathway-KY HMO
Gold Blue Access-KY PPO
Gold Pathway - SG-KY HMO
Gold Pathway Transition (Pathway - / Small Grp)-KY HMO
Gold Pathway Transition X-KY HMO
Gold Pathway Transition-KY HMO
Gold Pathway X-KY HMO
Gold Pathway-KY HMO
Gold Pathway-KY PPO
Gold Pathway-KY PPO Plus
Kentucky Employees Health Plan (KEHP)
KentuckyOne-KY
Lumenos Plans-KY
Methodist Hospital-KY
National (BlueCard Basic) PPO
National (BlueCard) PPO
Norton Healthcare Blue Access Tiered-KY PPO
Pathway Transition (Pathway - / Small Grp)-KY HMO
Pathway Transition-KY HMO
Pathway X Transition (Network - On Exchange)-KY HMO
Pathway X Transition (Pathway X - /Indiv via Exchange)-KY HMO
Pathway X-KY HMO
Pathway-KY
Pathway-KY HMO
Platinum Blue Access-KY PPO
Platinum Pathway - SG-KY HMO
Platinum Pathway-KY PPO
Platinum Pathway-KY PPO Plus
Silver Blue Access w/HSA-KY PPO
Silver Blue Access-KY PPO
Silver Pathway for HSA-KY HMO
Silver Pathway Transition (Pathway - / Small Grp)-KY HMO
Silver Pathway Transition for HSA-KY HMO
Silver Pathway Transition w/HSA-KY HMO
Silver Pathway Transition X-KY HMO
Silver Pathway Transition-KY HMO
Silver Pathway w/HSA - SG-KY HMO
Silver Pathway w/HSA-KY PPO
Silver Pathway X for HSA-KY HMO
Silver Pathway X Transition for HSA-KY HMO
Silver Pathway X-KY HMO
Silver Pathway- SG-KY HMO
Silver Pathway-KY HMO
Silver Pathway-KY PPO
Silver Pathway-KY PPO Plus
St. Joseph's-KY
The Christ Hospital Health Network (TCHHN)-KY
UK RHP-Regional Health Plan-KY
UK-Indemnity-KY
UK-KY EPO
UK-KY PPO
UK-Medicare Carve-Out-KY
Anthem Blue Cross Blue Shield
Anthem Blue Cross Blue Shield HMO
Anthem Blue Cross Blue Shield PPO
Blue Cross Blue Shield
Blue Card PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
Open Access Plus
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
HealthLink
HealthLink PPO
Humana
Choice Care PPO
MultiPlan
MultiPlan PPO
PHCS Network PPO
Sagamore Health Network
Sagamore Plus

Dr. Alrefai's Reviews

Likelihood to recommend Dr. Alrefai

3.1

Based on 61 ratings

5 Stars
42.622950819672134%
(26)
4 Stars
9.836065573770492%
(6)
3 Stars
3.278688524590164%
(2)
2 Stars
8.19672131147541%
(5)
1 Star
36.0655737704918%
(22)
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Leave a review

How likely are you to recommend
Dr. Alrefai?
(Select your rating)
RecentHighestLowestMost Helpful
Reply Flag
Dr. A is absolutely wonderful!! Best doctor I have ever had. His bedside manner and compassionate approach is remarkable. He will call you to discuss lab results (even after business hours) if an emergent lab results. He truly wants the best for his patients. I request to only see him when I go to the office! The nurse practitioner that is there with him is awful- she shows zero emotion and zero compassion. I do not have anything good to say about her. I will ONLY see Dr. A for those reasons. I have noticed his office staff turnaround is high but that doesn’t make a difference to me. The phlebotomist is wonderful, as well!! Always hits me on the first stick!
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
1 person found this helpful
Helpful
Anonymous – May 12, 2021
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Reply Flag
He was respectful and a overall knowledgeable physician.... I would recommend him and plan on seeing him again.
What went well
  • Appointment scheduling
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Staff wasn't friendly
Helpful
Dustin Eitniear – Apr 19, 2021
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Reply Flag
Doesn't care about his patients and his office staff are rude.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Didn't listen or answer questions
2 people found this helpful
Helpful
Mar 26, 2021
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Reply Flag
I went to Dr. Alrefai for years after he took over the practice of my previous endocrinologist who died. I thought he was competent although he doesn't spend much time with patients. But the real problem is with the office. There is a constant high turnover with staff. It is very difficult to call in and speak to a person, and the times I left messages I never received a call back. Also, over time it seemed to take longer and longer to get a prescription refilled. Finally, I ran out of one prescription and in spite of several calls over a period of 3 weeks no one ever refilled it. I finally had to call my primary care physician to have him write scripts for me until I could find a new endocrinologist. I also had the worst experience I've ever had with any phlebotomist in his office. Since then I've found a new doctor who is better in every conceivable way. There are serious problems with this practice and my recommendation is don't torture yourself.
What went well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
Helpful
Feb 26, 2021
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Reply Flag
I went to this doctor several years ago for a very short time....I just did not like his approach or how he took care of me (he wanted me to use a monitor and an omni-pod) and he was too quick and did not take his time in going over my situation in full. I am trying to find another Endo doctor to go to instead of my present one, and was considering going back to Dr. Alrefai, but then I remembered the horrible experience in trying to get cooperation from his terrible staff. I had to end up going to the office in person in order to get my lab work, as the staff would not call or send or answer the phone, so we had to go into the office to get my results. Many other reviews echoed my experience with the staff. I wonder who the others who experienced problems at this office found a better choice, and if they would share this information with me and others.
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Long wait times
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Yvonne Stier – Dec 23, 2020
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Reply Flag
Most knowledgeable doctor around. He diagnosed me when no one else could and treated me and I was feeling better in no time. The other reviews complaining about the rudeness of his staff or the office rules he has about showing up to appointments for refills is easily forgotten when he actually helps so much! When your health is on the line, waiting 40 minutes to be seen is really no biggie and you can deal with a rude receptionist or phone lady when your doctor is this amazing! His bedside manner is great too. The point is to be treated and feel better not worry so much about the little things. Highly recommend.
What went well
No results
What could be improved
No results
3 people found this helpful
Helpful
Jul 10, 2020
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Reply Flag
Dr. Alrefai is a wonderful/ knowledgeable MD. So very happy I was referred to him with my thyroid issues. The staff in Elizabethtown is awesome.
What went well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Rebecca Bagby – Jan 30, 2020
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Reply Flag
Great Doctor, was able to know my problem and treat it really fast even though I’ve been to so many doctors before without being able to figure out what’s going on with me.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Soona – Jan 19, 2020
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Reply Flag
Believe all of the reviews you’ve read about this practice. Dr A might be a good doctor but it’s hard to tell because he spends about 3 minutes talking to me in each appointment. His staff will not return calls so it’s impossible to get a refill, it’s impossible to get another appointment and they do not care if you get your medicine or not. Now, I’m getting office staff harassment in an attempt to get a copy of my previous tests/medical records for my new endocrinologist. DO NOT GO TO THIS OFFICE!!!!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
J Rush in Louisville, KY – Jan 15, 2020
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Reply Flag
Dr. A is a good doctor but his office staff is the worst I have ever seen. They will not answer the phone. You cannot get a prescription refilled. You are left without life requiring supplies. A diabetic cannot just stop taking insulin etc.
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Susan Firestone – Nov 15, 2019
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Reply Flag
Very good doctor knowledgeable and friendly. A tad bit rushed at times, but he remembers me when I visit, and always understands my case.
What went well
No results
What could be improved
No results
Helpful
Darrell Fuller – Oct 28, 2019
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Reply Flag
I think Dr. Alrefai is fantastic. I started seeing him after another endocrinologist treated me haphazardly and put me into adrenal crisis. His office staff has been so kind to me, and all medications were submitted as soon as I requested them. In fact, when Dr. A got the results of my B-12 levels, he phoned me after hours, told me that it was dangerously low, and asked if I had ever been on B-12 shots before. I had, but with all of the other health issues, that had fallen between the cracks. He phoned the pharmacy himself, and within 10 minutes, the pharmacy contacted me to tell me that it was ready. He thoroughly discusses everything that is occurring, test results, and what his plan is to do next. His office staff is very accommodating with regard to getting me in sooner than I was scheduled and also with regard to timing. I highly recommend him.
What went well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Lynne – Aug 02, 2019
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Reply Flag
This so called Doctor got his medical training in Damascus Syria. Need I say more. His collection agency attempted to collect a service bill from 01/30/18. My wife(the patient) died on 11/22/18. This bill is 18 months old and she has been dead for 8 months. This is the first time I received this bill (08/17/19). The collection agency demanded a copy of her death certificate which I sent to them by e-mail. I tried to contact the agency to see if they needed further proof of her death but they would not answer my call. Suggest you try another Doctor.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
William Herndon – Jul 02, 2019
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Reply Flag
The office needs an email address. I have called everyday for a week about a prescription that require a P.A. with no response. The pharmacy has faxed it to them and still nothing.
What went well
  • Appointment scheduling
  • Office environment
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
4 people found this helpful
Helpful
reesi in Shively, KY – Jun 07, 2019
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Reply Flag
Dr. A is the best! Very professional, caring, and concerned for my well being. It’s too bad he has employees working for him who are irresponsible and will not answer calls or messages! I’m afraid this will put him out of business...
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
May 07, 2019
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Reply Flag
He is nice enough, but his staff are unprofessional, and one assistant is slovenly and smells of cigarettes. Also, they rarely answer the phone. You have to beg to get refills on your Rx. I am finding a new endo.
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Apr 17, 2019
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Reply Flag
I like Dr. A when it comes to his experience and knowledge of diabetes. He has recognized issues with my health that I did not. However, their billing and lack of informing patients that missed appointments, you are charged a $25.00 for a NO SHOW. This is ridiculous and this is and will be my reason for changing to another doctors office. It would be nice if Dr. A's office would office would be more automated and send a text, phone call or email to remind patients of their appointments. OUTDATED
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Apr 04, 2019
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Reply Flag
I’ve called numerous times asking for a called back for the last month and nothing
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Mar 30, 2019
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Reply Flag
I would not recommend this doctor because he cares more about $ (his bottom line) than the patient. I learned this after he lied straight to my face telling me he didn’t know why my labs were sent out of network resulting in a $600 bill. My ins. co denied my claim and the reason being Dr.Alrefai had wrote the order himself to have my labs sent out of network! I wasn’t the only patient that he did this to either. Appts are long waits and the office won’t return calls. Do not go here, trust me.
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Feb 03, 2019
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Reply Flag
I absolutely adore Dr. Alrefai!! He always has a huge smile on his face, and is very engaging!! He listens very well and really seems to care. I would definitely recommend seeing him. He is by far my favorite doctor. He is very professional and has the best bedside manners!! I wouldn’t go anywhere else. The staff have always treated me well too. The wait time is like any wait time at a Drs. Office. I don’t mind waiting because he is worth it!!
What went well
No results
What could be improved
No results
3 people found this helpful
Helpful
Lori Gozdor in E-town – Dec 01, 2018
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About Me

Care Philosophy

At Norton Healthcare, we believe you - the patient - are the most important person to our practice. As the region's leading health care provider, we are...Read more

Specialties

  • Endocrinology, Diabetes & Metabolism

Board Certifications

Education

1999
Wayne State University
Residency Hospital
1997
Wayne State University
Internship Hospital
1997
Wayne State University School Of Medicine
Medical School

Languages

  • English
  • Arabic
  • Hindi

Awards

Frequently Asked Questions

Does Dr. Hisham Alrefai, MD offer telehealth services?

Dr. Alrefai has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Does Dr. Hisham Alrefai, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Alrefai accepts your insurance.

What are Dr. Hisham Alrefai, MD's top areas of care?

Dr. Alrefai frequently treats Thyroid Disorders, Gonadal Endocrine Disorders, and Diabetes & Glucose Monitoring. See all practice areas where Dr. Alrefai specializes.

Where is Dr. Hisham Alrefai, MD's office located?

Dr. Alrefai's office is located at 3906 S Dupont Sq Ste E, Louisville, KY 40207. Find other locations and directions on Healthgrades.

What languages does Dr. Hisham Alrefai, MD speak?

Dr. Alrefai speaks Arabic, Hindi, and English. View profile to see all.

How can I make an appointment with Dr. Hisham Alrefai, MD?

Find contact information here to make an appointment.

Locations

Practice

Frager Associates Inc3906 S Dupont Sq Ste E Louisville, KY 40207
1

Affiliated Hospitals

Dr. Alrefai is affiliated with the following hospitals. Select a hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Baptist Health Floyd

New Albany, IN

72% Patient Experience Rating, 3% higher than the national average

Baptist Health Louisville

Louisville, KY

76% Patient Experience Rating, 7% higher than the national average

2 Awards Received

Hardin Memorial Hospital

Elizabethtown, KY

73% Patient Experience Rating, 4% higher than the national average

1 Award Received

Award Highlight: Patient Safety Excellence Award™ (2019)

King's Daughters' Health

Madison, IN

74% Patient Experience Rating, 5% higher than the national average

2 Awards Received

Award Highlight: Outstanding Patient Experience Award™ (2019)

Norton Hospital

Louisville, KY

72% Patient Experience Rating, 3% higher than the national average

Uofl Health Jewish Hospital

Louisville, KY

63% Patient Experience Rating, 6% lower than the national average