Dr. Helmut Rauch, MD
Wellstone Health Partners
800 W Central Texas Expy Ste 125 Harker Heights, TX 76548Accepting new patients
Dr. Rauch's Reviews
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What went well
- Staff friendliness (21)
- Appointment scheduling (20)
- Listened & answered questions (20)
What could be improved
- Didn't listen or answer questions (4)
- Didn't explain conditions well (3)
- Didn't trust the provider's decisions (3)
Reply Flag
Yes it were pleasure Dr Rauch examine check my complaint and listen my problem.
What went well
- Appointment scheduling
What could be improved
No results
Richard Howard – Mar 30, 2021
Reply Flag
Got in to see the Doctor right away and had a good visit with him .He and his staff were very helpful and professional .
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Yvonne Gilbert – Mar 18, 2021
Reply Flag
Dr Helmut Raunch is an outstanding doctor.
What went well
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
No results
Mar 16, 2021
Reply Flag
He is very good. He answers my questions. I would recommend him everyone.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Martha Sharpe – Mar 10, 2021
Reply Flag
Dr. Rauch is an excellent doctor, very professional & knowledgeable. I feel he is informed & concerned on my personal health issues and provides excellent courses of action for my care. He always takes the time to listen & never rushes my appointments.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Rich Ross – Mar 08, 2021
Reply Flag
Dr. Rauch is an excellent physician. He has a wonderful bedside manner & always takes time to listen to my concerns & follow up with recommendations. On several occasions when I have needed a specialist, he has referred me to other excellent doctors & follow-upped with my health issues. Would definitely recommend Dr. Rauch to anyone seeking a good family doctor!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Diane Ross – Mar 07, 2021
Reply Flag
Very nice dr and staff
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Carol Hobby – Mar 07, 2021
Reply Flag
Dr Rauch is a very sweet man. He is kind, courteous, and respectful. He is a great listener and is very through. I have been an RN for 40 years and I would highly recommend him.
What went well
- Appointment scheduling
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
- Office environment
Cindy Henry Belcher – Feb 16, 2021
Reply Flag
Dr Rauch is a great doctor!
What went well
- Appointment scheduling
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Feb 10, 2021
Reply Flag
Dr.Rauch is a great Doctor and a very caring person with a bedside manner.????
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
No results
James Chapoy – Jan 26, 2021
Reply Flag
Excellent Doctor
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Eunice Miranda – Jan 26, 2021
Reply Flag
Dr. Rauch takes the time to listen to my concerns and gives me feedback usually with actions I need to do if needed. I would highly recommend him.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jan 16, 2021
Reply Flag
Routine 6 month checkup.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Dec 29, 2020
Reply Flag
He is a nice person but as a physician he is needs to be more involved with his patients' care. He won't do over the phone consultation. If you had any lab work done, don't expect him to call and go over the results with you. Nurse will call and read numbers without evaluating and explaining what all that means.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
Dec 17, 2020
Reply Flag
Totally BLEW OFF my complaints of skipping heart beats. Did the same thing regarding another complaint and visit I had.
I don't trust this dr with my well being and I left.
What went well
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't trust the provider's decisions
Teri – Nov 29, 2020
Reply Flag
I would recommend Dr. Rauch. Dr. Rauch listens carefully and is very knowledgeable. He is also very through and plans individual patient health care. He is proactive for his patient's health and arranges recommended tests and treatments in a timely manner. Dr. Rauch is a caring doctor and very professional.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mrs. Tagstrom – Nov 19, 2020
Reply Flag
Very professional, knowledgeable and courteous.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
David – Sep 08, 2020
Reply Flag
Dr. Rauch is a very good GP. However, his staff is less than responsive and his busness must be so popular that they do not have enough time to respond to patients nor their inquiry's. On three occasions I have called for an apptmt, left a message and two times had to call back after 48 & 72 hours because no one returned my call. The other time I called as my husband had been ill for over 10 days and was told there was no way the Dr. could see him for at least 3 days so I was to go to an urgent care center. Decided we needed a Dr. that wasn't so busy and one that we could be squeezed in for emergencies.
What went well
- Trusted the provider's decisions
What could be improved
No results
Rebecca Caldwell – Nov 09, 2019
Reply Flag
Good doctor. No rush, he spent time asking and answering all questions. A good family medicine doctor. Taking time to get to know his patients. He called at 9 pm to let us know test results so grandson could get started on medications. This IS WHAT FAMILY MEDICINE SHOULD BE!
What went well
No results
What could be improved
No results
Harker Heights – Jan 22, 2019