"Making the Best Better" Patients who call my office at 215-349-5390 are greeted by a live human voice. I have 3 secretaries who work only for my patients. Their entire focus is to serve the patients and to provide efficient, safe and quality care in a timely fashion. All new patients are often seen within 48 hours. Their goal is to coordinate all tests and appointments in a convenient way. Being ill can be emotionally overwhelming and coming to new hospital adds to those feelings. His secretaries consider themselves care "ambassadors" and they are only a phone call away to help patients with all of their needs. For the past 20 years Jean Bottos RN an outstanding nurse has worked for me. But as the practice has grown over the decades, patients made it clear that they wanted more access. A few years ago we added an RN and medical assistant. My patients can always access an experienced team member to answer all of their questions with compassion and care.
I have been faculty at the University of Pennsylvania since 1991 and am a founding member and Co-Director of the Penn Center for Head and Neck Cancer, which is an internationally renowned multidisciplinary team for the management of all aspects of care of patients with head and neck cancers. As Professor and Vice Chair in the Department of Otorhinolaryngology: Head and Neck Surgery, my team and I have focused not only providing the best and most innovative care for patients with head and neck cancers but has also focused on providing safe and compassionate care for each and every patient. The philosophy of my patient care team is "Making the Best Better" not only in patient outcomes but in providing timely, efficient, safe and outstanding care. This has resulted in being listed as a Castle Connolly America's Top Doctors® since 2002. In addition our department has been listed this year by US News and World Report as #1 in Philadelphia and #3 in the United States. My clinical expertise is in the head and neck surgery including all aspects of cancer surgery of oral, pharyngeal, laryngeal and neck cancer, thyroid and parotid surgery as well as special expertise in Transoral Robotic Surgery(TORS) and using surgery to save the voice box. I have developed an international reputation for expertise in organ preservation for cancers involving the larynx. I was the first surgeon in the United States to perform the larynx preserving surgery, the Supracricoid Partial Laryngectomy, and has been the primary instructor of this procedure nationally and has reported on the largest American series of this procedure. I also co-established the world's first research program in Transoral Robotic Surgery(TORS) with the da Vinci Surgical system. Through a multi-tiered research program, beginning with airway mannequins, and progressing through cadaver and animal models, numerous novel head and neck and skull base procedures were invented utilizing the da Vinci surgical system. I was Principle Investigator for the world's first Institutional Review Board approved human trial in Transoral Robotic Surgery (TORS). TORS utilizes the da Vinci surgical system to resect benign and malignant lesions of the oral cavity, pharynx, larynx and skull base. Approximately 1500 patients have undergone TORS at the University of Pennsylvania, to date. Prior to FDA clearance for use of TORS in the United States my team established the International TORS training program in which participants attend a clinical observership, cadaver robotic laboratory at the University of Pennsylvania. This program has resulted in the establishment of active TORS clinical programs in numerous countries including Belgium, England, Denmark, France, Italy, Brazil, Korea, Hong Kong, Singapore, Spain, The Czech Republic, India, Australia, India, Japan and Turkey as well as others. Following FDA clearance the training program at the University of Pennsylvania was expanded to include American surgeons. To date approximately 250 post-graduate American Head and Neck Surgeons have participated in the TORS training program at the University of Pennsylvania. Because of my important work in the area of voice box preservation in the face of laryngeal cancer and TORS resulting in his being honored, on two separate occasions, with The University of Pennsylvania Health System Award of Excellence Luigi Mastroianni Clinical Innovator Award. I have authored of over 150 peer reviewed medical articles. My books entitled Organ Preservation Surgery for Laryngeal Cancer and Transoral Robotic Surgery provide comprehensive and practical guides for clinicians in each of these surgical areas. I was a founding member and the first president of the Society of Robotic Surgeons. He has been Principal or Co-Principal investigator on multiple research grants. Between 1993 and 2014, I have given over 125 invited international and national lectures.