Dr. Frank Phillips, MD
Orthopedic Spine Surgery•Male•Age 60
Accepting new patients
Midwest Orthopaedics At Rush LLC
1611 W Harrison St Ste 400 Chicago, IL 60612Dr. Frank Phillips, MD is a Orthopedic Spine Surgery Specialist in Chicago, IL. He is affiliated with Rush University Medical Center. He is accepting new patients. Be sure to call ahead with Dr. Phillips to book an appointment.
Dr. Phillips' Reviews
Likelihood to recommend Dr. Phillips
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What went well
- Office environment (115)
- Trusted the provider's decisions (115)
- Explained conditions well (113)
What could be improved
- Appointment was rushed (12)
- Didn't explain conditions well (10)
- Didn't listen or answer questions (10)
Reply
Surgeon Frank Phillips gave me a great and comprehensive second opinion for a pending neck surgery.
He certainly seemed to be honest, forthcoming, and his skill level is difficult to match.
Given his long and successful history with disc replacements I will certainly be utilizing his skills in order to gain the best outcome possible for my specific injury. I will be sure to review the outcome as well once I am fully recovered…
So far I would suggest Surgeon Frank Phillips for anyone considering Cervical (Neck) disc replacement. As I do not believe there are many Surgeons that have more experience or better outcomes.
What went well
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
John P. – Jul 03, 2021
Reply
He clearly explained all the problems with my back and the procedure he would use to correct them.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Jun 04, 2021
Reply
Dr. Phillips gave me my life back. He was my third surgeon in 3 years. Should have started here but lived out on the east coast and was a patient at HSS. He's nice, courteous, timely, concerned and practical. Everything about the experience was excellent including my outcome!!
What went well
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jeff Y. – May 20, 2021
Reply
2 years ago Dr Phillips fused my lumbar and literally gave me my life back after 4 specialists turned me away. More recently I broke my C2 in an accident. While some doctors warned me I would lose all sides to side motion Dr Phillips was able to perform the procedure and still give me a reasonable amount of motion. He is nothing short of amazing.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Clifford Bender – May 05, 2021
Reply
Excellent surgeon. Best I have ever had. Most importantly, he listens to and is patient with his patients. Also kudos to his staff including Christine, Toni and Marian.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jerry Bonkowski – Apr 16, 2021
Reply
Dr Phillips , his nurse, and all the staff were awesome. Very Thorough looked over all my films and took the time to explain them to me and while there is nothing surgically to help me at this time Dr Phillips pointed me in the direction some great pain management physicians.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
JMiller – Mar 23, 2021
Reply
I was in severe pain with sciatica. Surgery was recommended and I was referred to Dr. Phillips. He stated I needed a spinal fusion and a laminectomy. He explained the pros and cons. He and his team were wonderful. The surgery was a huge success and i am no longer in any pain. Dr. Phillips stopped by to see me every day that I was in the hospital. The follow-up visits also went well.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Cindy L. Jacobson – Mar 04, 2021
Reply
Dr.Phillips is amazing! I’ve been suffering with back & leg pain after back surgery from another physician & Dr. Phillips was able to explain to me why I’ve been in terrible pain for 8 months after my surgery. He is a WONDERFUL DR!!!!!!!
What went well
No results
What could be improved
No results
Michelle Stokoski – Feb 04, 2021
Reply
In December 2019, I was practically crippled at times due to a disc between L5-S1 that was gone. In January 2020, Dr. Phillips operated on me via the ALIF technique. I was back on the golf course and in the gym by August as if I was never severely injured. I could not provide a higher endorsement of Dr. Phillips and the team at Rush. I am off medicine, the heating pad, and wasting days in pain. Life changer!
What went well
- Trusted the provider's decisions
What could be improved
No results
Tim M. – Jan 24, 2021
Reply
Dr. Phillips and staff always try to get to the root of the problem, are professional, and very compassionate.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Brenda – Jan 02, 2021
Reply
Dr. Frank Phillips and his Team are amazingly professional and caring!!! Don't hesitate to put your orthopedic healthcare needs in Dr Frank Phillips skilled surgeon hands, you will be 100% safe with him!!!
What went well
No results
What could be improved
No results
Susan S – Nov 19, 2020
Reply
I had the most amazing experience with Dr. Phillips at Rush Ortho. I came here for a second opinion because I was not happy with the level of care I received at a different place. I had a completely different experience here. Dr. Phillips answered every single one of my questions and explained everything to me so that I was 100% educated and comfortable with my future procedure. I would highly recommend to any one, if you want great care and questions answered and not to feel like you are just another body, go see Dr. Phillips.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kelly – Oct 22, 2020
Reply
Waited over 2 hrs for my appointment and he didn’t even examine me. Told me he was a spinal surgeon and said maybe a neuro surgeon could be helpful. Horrible office experience
What went well
No results
What could be improved
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't explain conditions well
Cynthia H – Sep 09, 2020
Reply
He is a miracle worker. I herniated my disc in my neck in 2012. I lived in pain for 3 years before considering surgery. He did my spinal surgery and I have been pain free, now have quality of life and I can honestly say he changed my life. I would give him 10 stars if I could.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Stacy gable – Sep 02, 2020
Reply
Doc was very clear and came up with what appears to be a very reasonable treatment plan. Conservative treatment ment first and if that doesnt work ho in and fix it with surgery. Make you feel confident of treatment working. Also very empathetic towards being in pain and works to allocate it.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
John F. – Aug 29, 2020
Reply
He is an outstanding surgeon. Surgery was successful. He was very professional, courteous and informative. First rate staff.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Aug 13, 2020
Reply
Dr Phillips is an incredible surgeon. He did my lower back fusion which immediately made walking comfortable for me. He also did cervical fusion which eliminated the pinched nerve allowing me full use of my left hand. He takes his time to explain conditions & options. His staff (Toni, Christine, Marion) are so very nice. They are helpful, caring & kind. I have recommended Dr. Phillips to my friends! Great people! Trustworthy & professional.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mar 13, 2020
Reply
Absolutely fabulous! Would recommend to anyone
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mar 12, 2020
Reply
Seemed nice but hard to judge off of a 5 minute interaction.
I was in the waiting room for 2 hours past my scheduled time and then to have access to the Dr for such a short time makes me think twice about using this office again in the future.
What went well
- Office environment
- Staff friendliness
- Trusted the provider's decisions
What could be improved
- Difficult to schedule appointment
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
Mar 11, 2020
Reply
Dr Phillips was 90 minutes late and entered the exam room without explanation, without apology, but instead displaying tremendous arrogance. At one point I was attempting to describe my symptoms and he was very clearly annoyed that I was speaking and taking up his time. He confirmed that suspicion when I wrapped up my 1-2 minute recap by brushing it off as immaterial.
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Feb 11, 2020