Dr. Frank Burns, MD
Frank R Burns MD PLLC
13324 Shelbyville Rd Louisville, KY 40223Accepting new patients
Telehealth services available
Dr. Burns' Reviews
Likelihood to recommend Dr. Burns
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What went well
- Explained conditions well (90)
- Trusted the provider's decisions (90)
- Listened & answered questions (89)
What could be improved
- Long wait times (12)
- Office environment (4)
- Difficult to schedule appointment (3)
Reply Flag
Informative and pleasant visit, the wait was not long and all staff was professional.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Crystal Hommrich in Shelbyville, KY – Jun 21, 2019
Reply Flag
Awesome staff
What went well
No results
What could be improved
No results
Apr 06, 2019
Reply Flag
Always great..
What went well
No results
What could be improved
No results
Apr 05, 2019
Reply Flag
Always over booked, very small office...great doctor
What went well
No results
What could be improved
No results
KY – Feb 21, 2019
Reply Flag
Found Dr. Burns to be very pleasant and professional.
What went well
No results
What could be improved
No results
Cathy J Fears in Louisville, KY – Feb 19, 2019
Reply Flag
actually taken back ahead of appointment.
very efficient and staff very friendly
What went well
No results
What could be improved
No results
Carleton Godsey in Prospect, KY – Dec 31, 2018
Reply Flag
All my dealings over the years with doctor Burns’s and his staff have been excellent. He is number one in my book.
What went well
No results
What could be improved
No results
Harry K Grimes in KY – Nov 30, 2018
Reply Flag
Dr. Burns listens to the patient and works with finding the simplest solution first.
What went well
No results
What could be improved
No results
Nov 20, 2018
Reply Flag
Dr. Burns has been my choice for quality eye care for years. I took my mother to him for surgery. I recommend him every opportunity I can. I just know they will be impressed.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Long time patient in Louisville – Oct 16, 2018
Reply Flag
Dr. Burns has been our eye Dr. for years, wouldn't go to anyone else.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
louisville, KY – Oct 05, 2018
Reply Flag
Very efficient office. Nice staff
What went well
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Louisville, KY – Sep 25, 2018
Reply Flag
Very professional and was very highly recommended by my husband's neurologist.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Barbara Koontz in Louisville, KY – Sep 11, 2018
Reply Flag
Great evaluation! Fantastic staff and well trained experienced physician.
Convenient location too.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Gabriela – Aug 23, 2018
Reply Flag
Dr. Burns has been my ophthalmologist since 1991, and I've had no reason to try one of his competitors over that time. My eye health and vision have been quite good, other than nearsightedness, despite having oddly-formed optic nerves. Dr. Burns has respected my request, that he under-prescribe for corrective lenses, to encourage my eyes to exercise in focusing on distant objects. Over time, my nearsightedness has gradually improved. Dr. Burns makes periodic assessments of my optic nerves.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
David Welsh in Louisville, KY – Aug 10, 2018
Reply Flag
A trusted expert in his field of knowledge and skill.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Ms Jessie S Jackson in KY – Aug 07, 2018
Reply Flag
I most definitely recommend Dr. Burns! I have confidence in his work and he is very nice. His office is always friendly and helpful.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Janice Giles – Jul 18, 2018
Reply Flag
Though I didn't necessarily receive good news on my left eye on a follow-up visit, every one in the office including Dr. Burns is polite and professional. Being a former health care provider you can sense the genuine concern of all the staff.
What went well
- Appointment scheduling
- Staff friendliness
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Jeffrey in KY, KY – Jul 10, 2018
Reply Flag
I’m a new patient who called with conjunctivitis. Helpful, knowledgeable staff worked me in. I was sen before I’d even finished the H&P paperwork. Efficient, we’ll-organized staff was never idle.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Robert Gutman in Louisville , KY – Jul 03, 2018
Reply Flag
I was having a problem with some of my irritation and was worked in the same day I call despite a very busy office that day. Staff is always warm and welcoming and very professional
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Brian Beanblossom – Jun 26, 2018
Reply Flag
Dr. Burns is very knowledgeable and an excellent Opthalmologist. He explains your eye care in terms the patient can understand. I feel very comfortable having him as my eye doctor. He is extremely organized as well as his staff.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
M Byrnes in Louisville Ky – Jun 04, 2018