This is Dr. Ramos responding to the 04/27/16 review
We apologize for the delayed wait time you experienced. There are several reasons why a longer than normal wait may occur, despite how hard we try to stay on schedule. An established patient who may come in for a periodic office visit, neglects to inform the office staff that he/she has had a significant change in condition, such as a recent fall or medication issue that necessitates time-consuming documentation of injury history, new examination and any orders for new scans. Often times, a patient will bring a family member along to his/her scheduled appointment so the physician can explain the diagnosis, treatment and expected outcome and answer all questions. Plus, insurance or billing issues or new insurance that may need to be verified and our office was not notified in advance, all play a part in why we sometimes run late. Also, patients who cannot stand upright or cannot turn their head or neck without severe pain need immediate attention.
We do value our patients' time and do our best to stay on schedule. We appreciate all patient feedback and use it to improve our processes to better serve our patients.
This is Dr. Ramos responding to the 06/02/16 review
Thank you for allowing Ramos Center the privilege to serve your medical needs. Thank you also for filling out our patient survey. We realize how important your feedback is to our continued improvement and success. Your feedback allows us to continuously grow and improve so we may provide you with the very best of care! Your comments help our entire staff to learn what our patients appreciate and deserve. We want to maintain your trust and confidence, so when you refer your family and friends, you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us. On behalf of all of us at Ramos Center, we thank you and look forward to seeing you again.