Dr. Eugene Shildkrot, MD
West Complex Eye Clinic
1300 Jefferson Park Ave Fl 2 Charlottesville, VA 22903Accepting new patients
Dr. Shildkrot's Reviews
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What went well
- Appointment wasn't rushed (9)
- Explained conditions well (9)
- Listened & answered questions (9)
What could be improved
- Long wait times (4)
- Appointment was rushed (1)
- Office environment (1)
Reply Flag
Three hour wait. No reason or explanation given by front office staff.
Front office management needs to improve time management and/or how patient appointments are scheduled during the day.
Some patients were quite elderly and they also waited 2 to 3 hours with some in wheelchairs. I don’t know how they waited so long without food or water and sitting in one place for so long.
The front office staff showed no compassion for those in the waiting room...we were just ignored as they chatted about their children etc..
One gentleman in his eighties with a cane and by the way, I know his age because you can hear everyone as they check in and their answers, asked how much longer of a wait. Response you’re in the line and not much longer that’s all I can tell you.
Dr. Shildkrot spent 5 minutes with me.
What went well
No results
What could be improved
- Office environment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
Mar 05, 2021
Reply Flag
I can't recommend a more highly specialized Ophthalmologist. My surgery for a torn and detached retina performed at 11pm went beautifully and the aftercare well explained and followed closely by Dr Shildkrot and his staff. The Ophthalmology department at the university is excellent...therefore also very busy and often emergencies come up, so that accounts for the long wait times, but I never felt rushed once it was "my turn"I'm so fortunate to live in a city with such an excellent Physicans.
What went well
No results
What could be improved
No results
Beth in Charlottesville, VA – Dec 04, 2018
Reply Flag
Dr Shildkrot was peasant and compassionate. He was able to explain my diagnosis and answer my questions so that I understood what he was telling me (an important ability that some medical practitioners seem to lack!).
What went well
No results
What could be improved
No results
Martha in Salem, VA – Oct 01, 2016
Reply Flag
He was pleasant and thorough. I also thought that he was enthusiastic and seemed to enjoy his work.
What went well
No results
What could be improved
No results
Staunton, VA – Jan 23, 2016