Dr. Erwyn Ong, MD
Presbyterian Med Grp Endcrnlgy
4100 High Resort Blvd Se Fl 2 Rio Rancho, NM 87124Accepting new patients
Dr. Ong's Reviews
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What went well
- Appointment wasn't rushed (4)
- Explained conditions well (4)
- Listened & answered questions (4)
What could be improved
- Staff wasn't friendly (1)
Reply Flag
For my previous appointment 3 months ago, I was kept waiting for 45 minutes beyond my appointed time, and then my visit was rushed.
For my next visit, I arrived at my 4 o'clock appointment 5 minutes late, due to traffic, and then had to wait several minutes to check in. I was then informed I was considered a no-show. The receptionist checked with the doctor if he would see me. I was denied and told I need to make another appointment, estimated to be up to several months in the future. I was not even offered the opportunity to remain until his last patient was seen, regardless of the time I would need to wait to see him.
It was apparent Dr. Ong and his staff had less regard for me and my health than I would expect from my physician. I will not return as a patient of his.
What went well
No results
What could be improved
No results
May 09, 2019
Reply Flag
Dr. Ong is incredible! BUT..From my very first appointment my husband and I were a little caught off guard by the lack of bedside manner his nurse Sue displayed and that has really proven to be issue. She is rude, inconsiderate, confrontational, hard to reach, and unreasonable. She has no business working in healthcare or customer service.
I would love to stay and continue working with Dr. Ong but I will find someone new solely because of Sue and her lack of empathy, and frankly, basic manners
What went well
No results
What could be improved
No results
Nov 23, 2018
Reply Flag
For my appointment, Dr Ong had obviously reviewed my chart & history before coming into the treatment room. He had handwritten notes in front from my past visits which is refreshing in this day of digital records. He offered me his honest opinion of my diagnosis & any follow up treatment needed & allowed me to tell him which option I preferred. He showed me some photos from my ultrasound & explained what I was looking at. He answered all of my questions & treated me with respect. He's great!
What went well
No results
What could be improved
No results
Albuquerque, NM – Nov 10, 2018
Reply Flag
Dr. Ong listened to my history as I have seen other specialists in other areas of the country and recently moved to Albuquerque. He was attentive and asked questions versus just looking at the electronic record.
What went well
No results
What could be improved
No results
Dec 30, 2017