Dr. Elsa Cruz, MD

Psychiatry •  Female • Age 60
  
Dr. Cruz
Accepting new patients

Psychiatric Wellness Center

30300 Agoura Rd Ste 195 Agoura Hills, CA 91301

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Dr. Elsa Cruz, MD is a Psychiatry Specialist in Agoura Hills, CA. She is affiliated with medical facilities such as Adventist Health Simi Valley and LAC + USC Medical Center. She is accepting new patients. Be sure to call ahead with Dr. Cruz to book an appointment.


Dr. Cruz's Reviews

Likelihood to recommend Dr. Cruz

1.6

Based on 28 ratings

5 Stars
14.285714285714286%
(4)
4 Stars
0%
(0)
3 Stars
0%
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2 Stars
3.5714285714285716%
(1)
1 Star
82.14285714285714%
(23)
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Zero stars if that were an option. I do not understand how she got her license. It should be revoked! She is the absolute worst. Doesn't pay attention to anything you say, just keeps repeating that everything will be fine. She makes extremely judgmental comments and off-the-wall statements also. She is extremely useless. She has students do her bookkeeping and they clearly don't know what they're doing. I've been charged for services she did not provide.
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Nov 17, 2019
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horrible person. difficult to get an appt with. more important, does not listen to the patient. all she does is write prescriptions without even looking at you. I questioned her way of doing business and she told me i should find another dr. Personally, i think she herself is over medicated based on her slurring of words and other mannerisms. Her staff/nephew is completely incompetent. i was overcharged and he didn't understand what he did or how to fix it. dr gave me cash out of her purse..... great book keeping
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ron lisell – Oct 10, 2019
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Dr. Cruz advertises that she specializes in PTSD, but that is clearly not the case. During my first and second visits (I will no longer be going back to her), she said several EXTREMELY triggering and judgmental statements about my sexual assault. After the first visit I left the building and cried in my car. I tried to give her a second chance, but clearly this was not an isolated incident. She does not know anything about how to interact with trauma victims.
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Aug 15, 2019
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ZERO stars. We were sent here because she was the only adolescent psychiatrist anywhere near us (we still have to drive over 45 min). My 14-year old child had to experience her terrible attitude, lateness (over 30 min), lack of empathy or compassion - she didn't even give my son eye contact, and asked me, his parent, all the questions instead. She answered personal phone calls, wrote a prescription, and sent us on our way. She should not be in practice, especially with more sensitive teens.
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none – Feb 13, 2019
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Would leave zero stars if that was an option. Dr. Cruz has zero idea who I am/the issues I am struggling with/even what she is prescribing me... and I see her once a week. She doesn’t seem to care or even keep simple notes, as she asks me the same questions every visit, and then re-writes the same script; after I have communicated over and over “seroqeul” and “clonodine” are NOT helping my GAD. Unsure how such an incompetent person has a medical degree. Don’t waste your time.
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John in Malibu , ID – Sep 06, 2018
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I jumped though all of her hoops, went twice in 1 week to complete her outside psychologists testing center and provided all of my previous medical records. She refused to refill my existing prescriptions and let me leave unmedicated and without refills. I am so shocked a ‘medical professional’ refused to listen to her patient, prior medical records AND the advice of her own testing facility. If you need real help, move on and find a real psychiatrist. I have never experienced such stupidity.
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May 06, 2018
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She doesn’t explain what the medicines are for, she just gives you them. She comes into work late. Her office staff doesn’t have answers to any questions, they sent the wrong bill because they didn’t put the updated insurance. It’s been the worst experience I’ve ever had. I also had withdrawal from one of the medicines because I could not get in touch with the doctor for 5 days, on normal business days and either could the pharmacy.
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Agoura Hills – Feb 21, 2018
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Called three separate times and left messages that were never returned. The one time Dr. Cruz herself answered I was able to express concerns about a prescription I needed refilled immediately. We were disconnected and when I called back she answered and put me on hold for about 20 minutes before I hung up AGAIN and called back. She answered and didn't remember why I had called in the first place. Regarding her refilling my PRESCRIPTION that I NEEDED said "we'll see okay bye" and hung up on me
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Jan 11, 2018
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I'd love to know if she's prescribing and pushing the same medication on all her patients - guanfacine (intuiv) . Took me cold turkey on meds I'd been on for 28 yrs to switch me to the preferred drug of her choice and all I want to do is sleep all day. So, yea, guess I'm happier and less anxious...I'm sleeping all day!!
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Unhappy Patient in So cal, CA – Sep 07, 2017
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I was a patient of Dr. Cruz for 9 months, starting in 2017. During this time she carried out prescribing the medication that my previous doctor had prescribed. Over the course of these 9 months, it became more and more clear to me that she was not paying attention to my condition. She requested frequent tests and consultations with other doctors, but never talked about this with me. At our last meeting, she made out my prescription to the wrong person. Overall, she was not engaged in my care.
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Dylan in Malibu – Jul 18, 2017
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She gave me the perfect update to my prescription and changes my meds and dosage to help me make the changes that desperately needed to be made. Yes she may seem all business at times but it is because she is asking the right questions that need to be asked.
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BGW in Agoura Hills, CA – Nov 17, 2016
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If you want to see someone who just looks at texts messages the whole time instead of looking at you and who also asks the same questions in a row because she is not listening to your answers this is your doctor. WORST EXPERIENCE EVER! Left with extremely high anxiety and walked out of the office I was so offended.
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Melissa C in Agoura Hills, CA – Jun 29, 2016
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I took my daughter to her and she couldn't even make eye contact with her, repeatedly asked her the same questions like she wasn't even paying attention the first time she asked. Within 15 minutes she wrote out a prescription with out much information and she didn't even ask what medications she was allergic to. I would never go back, she is extremely unprofessional.
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Jennifer in Newbury Park, CA – Jun 14, 2016
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Terrible experience with Dr Cruz. She seemed to not care about the patient, and was pre-occupied with taking a phone call, checking her emails, etc. She had no follow-up on how I was doing. The only thing she did well was bill $ for her time. I would not recommend.
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D. in Agoura Hills, CA – Dec 19, 2015
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About Me

Biography

Dr. Elsa Cruz, MD is a Psychiatry Specialist in Agoura Hills, CA. She is affiliated with medical facilities such as Adventist Health Simi Valley and LAC + USC Medical Center. She is accepting new patients. Be sure to call ahead with Dr. Cruz to book an appointment.

Specialties

  • Psychiatry
  • Child & Adolescent Psychiatry
  • Emergency Medicine

Education

Saint Louis University / School of Medicine
Medical School
2014
Lac Hosp-Usc
Internship Hospital
2001
Saint Elizabeth Medical Center
Residency Hospital

Languages

  • Spanish
  • Tagalog
  • English

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Please call the office to learn more. (818) 532-7950

Frequently Asked Questions

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Insurance Check

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Dr. Cruz accepts

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(818) 532-7950

Dr. Cruz accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Anthem
$0 Cost Share AI-AN (Pathway X - EPO/ Individual Via Exchange)-CA EPO
Advantage-CA HMO
Advantage-CA PPO
Balanced (Prudent Buyer)-CA PPO
Blue Cross (CACare) - Individual-CA HMO
Blue Cross (CACare) - Large Group-CA HMO
Blue Cross (CACare) - Small Group-CA HMO
Blue Cross (Prudent Buyer) - Individual-CA PPO
Blue Cross (Prudent Buyer) - Large Group-CA PPO
Blue Cross (Prudent Buyer) - Small Group-CA PPO
Blue Cross (Prudent Buyer) - Student Health-CA PPO
Blue Cross-CA HMO-POS
Bronze (Prudent Buyer PPO/ Small Grp)-CA PPO
Bronze 60 D EPO (Pathway - EPO/ Individual)-CA
Bronze 60 D HDHP (Pathway - EPO/ Individual)-CA EPO
Bronze 60 EPO (Pathway X - EPO/ Individual via Exchange)-CA
Bronze 60 EPO AI-AN (Pathway X - EPO/ Individual via Exchange)-CA
Bronze 60 HDHP (Pathway X - EPO/ Individual via Exchange)-CA EPO
Bronze 60 HDHP AI-AN (Pathway X - EPO/ Individual via Exchange)-CA EPO
Bronze EPO (Prudent Buyer / Small Grp)-CA PPO
Bronze EPO (Prudent Buyer EPO/ Small Grp)-CA
Bronze Pathway EPO (Pathway - EPO/ Individual)-CA
Bronze Select (Select PPO/ Small Grp)-CA PPO
Bronze Select w/ H.S.A (Select PPO/ Small Grp)-CA PPO
Bronze w/ H.S.A (Prudent Buyer PPO/Small Grp)-CA PPO
Dignity Health Custom Advantage-CA HMO
Dignity Health EPO / PPO-CA
Dignity Health PHC EPO & HDP/HSA-CA
Dignity Health Ventura EPO/PPO-CA
EPO-CA
Gold (CaliforniaCare HMO/ Small Grp) HMO
Gold (Prudent Buyer PPO/ Small Grp)-CA PPO
Gold 80 D EPO (Pathway - EPO/ Individual)-CA
Gold 80 EPO (Pathway X - EPO/ Individual via Exchange)-CA
Gold 80 EPO AI-AN (Pathway X - EPO/ Individual via Exchange)-CA
Gold Advantage-CA PPO
Gold EPO (Prudent Buyer / Small Grp)-CA PPO
Gold EPO (Prudent Buyer EPO/ Small Grp)-CA
Gold Priority Select-CA HMO
Gold Select (Select / Small Grp)-CA HMO
Gold Select (Select PPO/ Small Grp)-CA PPO
Lumenos Plans-CA PPO
Major Risk Medical Insurance Program (MRMIP) - Prudent Buyer-CA PPO
MemorialCare Custom-CA PPO
Minimum Coverage D EPO (Pathway - EPO/ Individual)-CA
Minimum Coverage EPO (Pathway X - EPO/ Individual via Exchange)-CA
National (BlueCard Basic) PPO
National (BlueCard) PPO
Pathway X - EPO Network-CA
PERS Choice / PERSCare Providers-CA PPO
PERS Select-CA HMO
PERS Traditional-CA HMO
Platinum (CaliforniaCare HMO/ Small Grp) HMO
Platinum (Prudent Buyer PPO/ Small Grp)-CA PPO
Platinum 90 D EPO (Pathway - EPO/ Individual)-CA
Platinum 90 EPO (Pathway X - EPO/ Individual via Exchange)-CA
Platinum 90 EPO AI-AN (Pathway X - EPO/ Individual via Exchange)-CA
Platinum Priority Select-CA HMO
Platinum Select (Select / Small Grp)-CA HMO
Platinum Select (Select PPO/ Small Grp)-CA PPO
Priority Select-CA HMO
Select (PERS Select Providers)-CA PPO
Select Plus-CA HMO
Select PPO (Select Network)-CA PPO
Select-CA HMO
Select-CA PPO
Silver (CaliforniaCare HMO/ Small Grp) HMO
Silver (Prudent Buyer PPO/ Small Grp)-CA PPO
Silver 70 EPO (Pathway X - EPO/ Individual via Exchange)-CA
Silver 70 EPO AI-AN (Pathway X - EPO/ Individual via Exchange)-CA
Silver 70 EPO Off Exchange-CA
Silver 73 EPO (Pathway X - EPO/ Individual via Exchange)-CA
Silver 87 EPO (Pathway X - EPO/ Individual via Exchange)-CA
Silver 94 EPO (Pathway X - EPO/ Individual via Exchange)-CA
Silver Advantage-CA PPO
Silver EPO (Prudent Buyer EPO/ Small Grp)-CA
Silver EPO w/ H.S.A (Prudent Buyer/Small Grp)-CA PPO
Silver Priority Select-CA HMO
Silver Select (Select / Small Grp)-CA HMO
Silver Select (Select PPO/ Small Grp)-CA PPO
Silver Select w/ H.S.A (Select PPO/ Small Grp)-CA PPO
Silver w/ H.S.A (Prudent Buyer PPO/Small Grp)-CA PPO
Tenet Network-CA PPO
Traditional
Traditional PPO
UC Care-CA PPO
UC CORE-CA PPO
UC Health Savings Plan-CA
UC High Option Supplement to Medicare-CA
UC Medicare with Prescription Drugs-CA PPO
UC Medicare without Prescription Drugs-CA PPO
UC Resident and Fellows-CA PPO
UCSHIP-CA PPO
USC Plan (Two Tiered Network)-CA HMO
Vivity Behavioral Health Network-CA
Vivity-CA HMO
Blue Cross Blue Shield
Blue Card PPO
CaliforniaCare HMO
Blue Cross Blue Shield of California
Advantage Preferred DirectAccess Plus PPO
Blue Cross Blue Shield of California PPO
Pathway X Direct Access PPO
Pathway X Guided Access HMO
Pathway X Tiered Direct Access
Select PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
Great West Healthcare-Cigna PPO
LocalPlus
Open Access Plus
Commercial Insurance Company
Government Employees Health Association (GEHA)
GEHA
Health Net
Covered California - Bronze PPO
Health Net PPO
Individual and Family PPO
Tricare
Family Health Plan HMO
Family Health Plan POS
Family Health Plan PPO
Prime
Standard
TriWest Champus
UnitedHealthCare
United Healthcare

Background Check

No malpractice claims found for California
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
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Experience Check

Check Dr. Cruz's experience treating your condition or procedure

Dr. Cruz's Top Procedures and Conditions

Treatment Frequency
Post-Traumatic Stress Disorder (PTSD)
normal
normal

Treatment Frequency

Dr. Cruz treats Post-Traumatic Stress Disorder (PTSD) more than 54% of her peers

Dr. Cruz treats this condition more than 54% of her peers

Psychosis Due to Mental Illness
normal
normal

Treatment Frequency

Dr. Cruz treats Psychosis Due to Mental Illness more than 52% of her peers

Dr. Cruz treats this condition more than 52% of her peers

Adjustment Disorder
normal
normal

Treatment Frequency

Dr. Cruz treats Adjustment Disorder more than 51% of her peers

Dr. Cruz treats this condition more than 51% of her peers

Dr. Cruz's conditions and procedures:

  • ADHD and-or ADD
  • Adjustment Disorder
  • Alcohol-Induced Mental Disorders
  • Anxiety
  • Autism
  • Behavior Modification
  • Bipolar Disorder
  • Borderline Personality Disorder
  • Cognitive Behavioral Therapy (CBT)
  • Conduct Disorder
  • Confusion
  • Counseling Services
  • Drug and Alcohol Dependence
  • Drug-Induced Mental Disorders
  • Dysthymia and Cyclothymia (Mood Disorders)
  • Emotional Disturbances of Childhood and Adolescence
  • Family Psychotherapy
  • Gender Dysphoria
  • Group Psychotherapy
  • Homicidal Ideation
  • Major Depressive Disorder
  • Mania
  • Nondependent Alcohol Abuse
  • Nondependent Amphetamine or Related Acting Sympathomimetic Abuse
  • Nondependent Antidepressant Abuse
  • Nondependent Cocaine Abuse
  • Nondependent Drug and Alcohol Abuse
  • Nondependent Marijuana Abuse
  • Obsessive-Compulsive Disorder (OCD)
  • Personality Disorders
  • Phobia
  • Post-Traumatic Stress Disorder (PTSD)
  • Psychiatric Diseases
  • Psychiatric Evaluation
  • Psychiatric Medication Therapy
  • Psychological Testing
  • Psychosis
  • Psychosis Due to Mental Illness
  • Psychotherapy Services
  • Schizoaffective Disorder
  • Schizophrenia
  • Schizophreniform and Schizoaffective Disorder
  • Stress Management
  • Suicidal Ideation
  • Tobacco Use Disorder

Help Improve Healthgrades

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Have free onsite parking?

Offer an online patient portal?

Offer weekend visits?

Offer evening visits?

Communicate via email?

Locations

Psychiatric Wellness Center

Psychiatric Wellness Center30300 Agoura Rd Ste 195 Agoura Hills, CA 91301
1

Pacific Clinics

Pacific Clinics1460 N Lake Ave Ste 101 Pasadena, CA 91104
2

Affiliated Hospitals

Check the quality of care at hospitals where Dr. Cruz treats patients.

Learn more

Adventist Health Simi Valley

Simi Valley, CA

74% Patient experience rating, 5% higher than the national average

LAC + USC Medical Center

Los Angeles, CA

73% Patient experience rating, 4% higher than the national average

West Hills Hospital & Medical Center

West Hills, CA

64% Patient experience rating, 5% lower than the national average

  • Patient Safety Excellence Award™ (2019, 2018)