Dr. Elizabeth Eddy-Bertrand, MD
Family Medicine Associates of Northridge
18350 Roscoe Blvd Ste 600 Northridge, CA 91325Accepting new patients
Dr. Eddy-Bertrand's Reviews
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What went well
No reviews yet
What could be improved
No reviews yet
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Dr. Eddy-Bertrand has been my doctor and my mother's doctor for almost 18 years. I usually hate going to the doctor, but I am happy to see her! She is cheerful, explains everything clearly, and has helped me stay healthy. I am grateful to have a doctor that treats me as an individual and hears my concerns. She trains PAs through USC and I think they are getting more than medical training from her. She trains them to be good listeners. When my mother faced a life-threatening stroke, Dr. Eddy-Bertrand walked with me through my decisions.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Difficult to schedule appointment
Lisa C. – Oct 02, 2021
Reply
Rushed, impersonal, relied solely on the interns info vs getting to know me
XX – Jul 01, 2021
Reply
Dr. Eddie has been my primary for over 3 years. She consistently downplays all my concerns. She rushes every visit unless you want to talk about being a born again Christian. I don’t feel I am getting the proper care. I cannot recommend her to others and will be changing dr.s ASAP. I have a hard time even referring to her as a dr. Very disappointed with my over care with her. Don’t waste your time. She doesn’t care about your concerns. If you tell her your back hurts she tells you your getting old. Ummm ok……
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Nick – May 11, 2021
Reply
This was my first visit at Dr. Eddy’s office and the student nurse, Jessica, that assisted in my appointment was absolutely amazing! Jessica was so sweet and genuinely caring, she made me feel very comfortable during my visit and I would definitely go back to see her. I cannot say enough nice things about her and I hope she becomes a permanent member of the staff. Dr Eddy herself was also a very engaging, professional doctor who kept me well informed. Thank you for making my first visit so great!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kristen – Mar 02, 2021
Reply
I have been Dr Eddy’s patient for over 25 years! She is a kind and caring doctor. She is very knowledgeable and listens to your concerns. She always takes her time. My husband, two children and I all are her patients and couldn’t be happier with the care we get! I am several health issues and she helps me manage them all! So great to have such a qualified and caring doctor!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Feb 12, 2021
Reply
I've been seen Dr Eddy-Berteand for a few years now. Hard to find a doctor like her theses days. Caring and very knowledgable. I've always had complete confidence in her.
What went well
- Appointment scheduling
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Ed R. – Dec 30, 2020
Reply
Unfortunately my experience was not what I had expected. First appointment and very little bedside manner. First, she walked in and didn't have her iPad told me she'd be right back. When she got back, she didn't introduce herself or ask me my name. She had the wrong patient file and started asking me about concerns from another patient. THEN she asked my name and realized she had the wrong file.
As a new patient I expect any provider seeing a new patient to take the time and gather some information about the person's health history, concerns, and health goals, aside from the paperwork you fill out when you go to a new office. There was close to none of this. Yes, I was there for my yearly exam, but asking questions is so important to get to know the patient and possibly gather information that can open the door for potential referrals for preventative care.
I requested certain lab work be, she failed to follow up to further explore why. Dr.Eddy failed to probe to build rapport.
What went well
- Office environment
- Staff friendliness
- Wait times
What could be improved
- Difficult to schedule appointment
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
ER – Sep 26, 2019
Reply
I have been seeing Dr Eddy for 10+ years now. She is wonderful. Always responsive and listens to my concerns. She is thorough and makes me feel like I am in good hands under her care. I couldn't ask for a better PCP.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Ray in Reseda, CA – Dec 14, 2017
Reply
This was the absolute most devastating experience of my life. This lady will give you ZERO attention to your STRESS, ANXIETY, UNCONTROLLED DIABETES & HYPERTENSION issues and will scream at you that "You are fine, there is nothing wrong with you !" just because you mentioned to her student Doctor that your job offers work at home options for those that have a doctor recommendation. I drive 4 HRS to work & back. This lady will yell at you that you are asking her to commit fraud by signing this
What went well
No results
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Palmdale – Dec 01, 2017
Reply
FANTASTIC Doctor! Caring AND Skillful!!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mindy Fink in Canoga Park, CA – Aug 08, 2017
Reply
I love Dr. Eddy she is concerned and responsive to my every need
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Debbie halles in woodland hills, ca – Mar 22, 2017
Reply
i have been gong to Dr. Bertrand for years and she if wonderful! she listens to you , she guides you , she encourages you and gives you hope .... very sweet, caring and has very strong faith ...
Thank You Dr. Bertrand ....
LK
What went well
- Appointment scheduling
- Office environment
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Van Nuys, CA – Feb 15, 2017
Reply
Dr Eddy-Bertrand has been my doctor for 8 years. Unfortunately I am unable to go to her now, but am willing to pay out of pocket just to have her see me for important check ups. She has GREAT bedside manners and really knowledgable. She was able to diagnose my Psoarisis Rosea correctly. Sometimes her front desk girls can be very cold and rude. That is the only thins I had issues with.
What went well
- Appointment scheduling
- Office environment
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Encino, CA – Jun 03, 2016
Reply
Extremely personable, thorough and communicative. She advises, but also listens openly and doesn't scoff at a patient's opinions, no matter how uninformed.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
romeoplank in Los Angeles, CA – May 31, 2016
Reply
Dr. Eddy-Bertrand is very personable. More important, she is knowledgeable and really cares about her patients. I'm grateful to be under her care.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jeeda in Van Nuys, CA – Dec 17, 2015