Dr. Dorothy Serna, MD

Internal Medicine •  Female • Age 50
  
Dr. Serna
Accepting new patients
Telehealth services available

North Cypress Internal Medicine & Wellness

21216 Northwest Fwy Ste 420 Cypress, TX 77429

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Dr. Dorothy Serna, MD is a Internal Medicine Specialist in Cypress, TX and has over 26 years of experience in the medical field. She graduated from University of South Florida / College of Medicine medical school in 1994. She is accepting new patients and has indicated that she accepts telehealth appointments. Be sure to call ahead with Dr. Serna to book an appointment.


Compare with other Internal Medicine Specialists

Compare Dr. Serna with our nearby Internal Medicine Specialists at HCA Houston Healthcare North Cypress.

Make an appointment at HCA Houston Healthcare North Cypress today at (832) 913-1751.

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These providers are on the medical staff of HCA Houston Healthcare North Cypress.

Dr. Serna's Reviews

Likelihood to recommend Dr. Serna

4.8

Based on 243 ratings

5 Stars
92.5925925925926%
(225)
4 Stars
2.880658436213992%
(7)
3 Stars
0.823045267489712%
(2)
2 Stars
0%
(0)
1 Star
3.7037037037037037%
(9)
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Dr. Serna?
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Reply Flag
From my first interaction, the staff was quick, efficient, and friendly. Dr. Serna was directly involved and provided a personal level of attention I have never experienced. This is health care as it should be.
What went well
No results
What could be improved
No results
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Maxine Stefano – Mar 15, 2020
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Makes me feel so comfortable- a very personal touch. She takes her time to hear all concerns and offers so much more for your overall health and lifestyle.
What went well
No results
What could be improved
No results
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Feb 21, 2020
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Dr. Serna and her staff are amazing! I was a patient of hers for many years prior to my insurance changing. After 4 years with a so-so PCP my insurance changed again and I’m finally back with Dr. Serna. And I couldn’t be happier!! Everyone in her office genuinely cares about me as a patient. It’s truly worth the concierge fee to be a part of her practice. She spends time trying to get to the bottom of your health issues.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
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Leah in Tomball, TX – Feb 12, 2020
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Dr. Dorothy Serna is a dedicated professional doctor. Her number one objective is her patients. She has a great staff who help her take care of her patient's needs. I have been her patient for over 30 years, she has saved my life twice. I trust her with my life. Dr. Dorothy Serna is one of the best Internal Medicine doctor in this city.
What went well
No results
What could be improved
No results
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Larry – Dec 15, 2019
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Reply Flag
Dr. Serna constantly amazes me! I love that she is available for calls after hours and on weekends...having her cell phone number brings me great comfort! She is quick to explain the situation and thoughtful in the treatment process. Love this doctor!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Was this helpful?
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Adrienne Joy Sloan – Nov 19, 2019
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Reply Flag
I have been a patient of hers for a long time. Recently, I was able to get in to see her the same day I called because of a bad cough and sinus issues. The staff was very courteous and caring. I appreciated the personal attention I received from Dr. Serna. While there, I was able to receive my flu shot without any problems. Cannot say enough good things about the internist and her staff. Glad I have them on my side.
What went well
No results
What could be improved
No results
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Oct 08, 2019
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I just tried to schedule an appointment with Dr. Serna as a new patient assigned by my insurance. The very rude person on the other line took it upon herself to scream at me as if I called the wrong doctor. She told me that I had to purchase a monthly membership for some ‘concierge service’ where Dr. Serna would be there for me 24/7. She elevated her voice when she stated do I even know what a ‘Concierge doctor is?’ I didn’t even get in a word and she placed me on hold for 7 minutes then answered as if I was just another call. I told her all I wanted was an appointment and if her rudeness was indicative of my experience with this office then no thank you. Her tone changed. Imagine that. I told her that they could sell me on their program at my appointment but she refused to schedule unless I purchased some sort of monthly deal. I’m already paying plenty for my high deductible plan. Next!
What went well
No results
What could be improved
No results
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Disappointed ?? – Sep 20, 2019
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Dr. Serna and her staff are always there for you and willing to help. She is very thorough with exams making sure you understand what should be done to better your well being.
What went well
  • Appointment wasn't rushed
  • Listened & answered questions
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Long wait times
  • Didn't trust the provider's decisions
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Sep 19, 2019
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Dr. Serena is a excellent Physician. She is professional and caring. She is very good at guiding her patients thru the healthcare system! In this day and age having a doctor to take the lead is so helpful with people of age. Her attention to detail is exceptional! Her office staff is wonderful and always greet you with a smile! As a retired healthcare worker, I know how much time and effort goes into providing a excellent experience when you are not feeling well.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
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Susan Reid in Houston, TX – Sep 17, 2019
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Reply Flag
Dr. Serna is very caring and concerned about mom. Always makes sure that we understand what she needs mom to do.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Was this helpful?
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Donna – Jul 25, 2019
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Reply Flag
Dr Serna & her staff are terrific. it's easy to get into see her. always thorough
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Was this helpful?
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Jul 23, 2019
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Reply Flag
Dr. Serna, is the best. I actually look forward to my appointments with her. The level of care I recieve has exceeded my expectations. I never feel rushed and I always feel like she tuly cares about my health and always has valuable information to improve my health. we are very fortunate to have been referred to her practice. Dr. Serna has restored my faith in health care providers. she nd her staff set a new high standard that should in my opinion should be the sandard for healh care.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Was this helpful?
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Judith Simons in Houston, TX – Jun 17, 2019
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Reply Flag
I cannot say enough positive things about Dr Serna and her staff. From the moment you walk through the door you are greeted with a smiling receptionist, the pre-examination is very thorough and detailed. The time with Dr Serna is unrushed, very detailed discussions and explanations are provided with all questions being thoroughly answered. I would highly recommend Dr Serna to anyone looking for quality care.
What went well
No results
What could be improved
No results
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May 15, 2019
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Reply Flag
Dr. Serna has been our family Dr. Since 2005. She is a sterling Dr. and detected health issues that have contributed heavily to mine and my wife's continuing good health. She goes beyond just addressing healthy issues by encouraging her patients to practice healthy eating habits and exercising. She holds meetings in her office area to help education we patients for these health issues. She also prepares healthy goods at these meetings to demonstrate that plant based food properly prepared can taste very good. My wife and I have always practiced healthy foods however we have made further improvements. I am a type 1 diabetic and have been for over 40 years and my health is very good with Dr. Serna's continued help. A few months ago I experienced a low sodium problem and she spent considerable time helping me work through it even though she was on vacation at the time. Also, she and her employees make one feel like family with a friendly atmosphere. I highly recommend her.
What went well
No results
What could be improved
No results
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May 11, 2019
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Dr. Serna is amazing and her staff is fantastic.
What went well
No results
What could be improved
No results
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May 03, 2019
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I cannot say enough about Dr. Serna and her staff of caring individuals. Having a team that I can contact with my concerns, is so comforting. Dr. Serna takes the time to listen and talk through treatment with a common sense approach. I am so glad that my family found her practice. 5 stars isn't enough! K. Hagood, Katy, TX
What went well
No results
What could be improved
No results
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Apr 28, 2019
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Dr. Serna and staff are amazing. I have been under her care for almost a year now. The level of care I've received is worth the extra cost of the membership. Dr. Serna takes the time to explain everything during an office visit and I always left with a plan of care to follow. Dr. Serna and her staff are very responsive via patient portal messaging or by phone. Her view of care, in my opinion is wholistic. She may treat the body, yet she also is concerned with a patient's emotional health.
What went well
No results
What could be improved
No results
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Apr 18, 2019
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Dr. Serna has been my primary care physician for 16+ years. During appointments, all questions are addressed and test results are discussed in detail. She also responds in a timely matter to any question/concern on the portal. Her staff is extremely helpful, respectful, and friendly. I feel very fortunate to have her as my physician.
What went well
No results
What could be improved
No results
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Apr 09, 2019
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Dr Serna and her staff have been taking care of me since 2001. She is the most caring doctor i have every seen. When you walk away from a visit with her you feel great about yourself, and you truly know she cares about you, not just as a doctor but as a person. She has incorporated Wellness into her office, and that is a plus. I have seen Dr Serna transform into this one of a kind doctor.
What went well
No results
What could be improved
No results
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Mar 08, 2019
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Dr. Serna and her staff are wonderful. Very attentive and supportive. I am so glad to have found her practice!
What went well
No results
What could be improved
No results
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Michael Swick – Jan 15, 2019
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About Me

As an Internal Medicine Physician, I provide Comprehensive Care for adults. I manage Chronic Illnesses but also focus a lot of attention on Wellness and Prevention and helping patients to adopt a healthy lifestyle and make positive changes that will really improve their overall health. I find joy in taking time with my patients, being available to them and helping them on their journey to improved health and well-being.  Having additional training and Board Certification in Lifestyle Medicine allows me to assist my patients to improve their health, both treating and preventing chronic conditions, without just piling on lots of medications. Less...

Specialties

  • Internal Medicine
  • Lifestyle Medicine

Education

1997
Baylor College Of Med
Residency Hospital
1995
Baylor College of Medicine
Internship Hospital
1994
University of South Florida / College of Medicine
Medical School
1989
University Of Florida
Undergraduate School

Memberships & Affiliations

  • American Board of Lifestyle Medicine, Diplomate
  • American College of Lifestyle Medicine, Member
  • American College of Physicians, Fellow
  • Go Healthy Houston Taskforce, Member
  • Harris County Medical Society, Member
  • QURC- North Cypress Medical Center, Member
  • Texas Medical Association, Member

Frequently Asked Questions

Does Dr. Dorothy Serna, MD offer telehealth services?

Is Dr. Dorothy Serna, MD accepting new patients?

Does Dr. Dorothy Serna, MD accept my insurance?

Insurance Check

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Dr. Serna accepts most major insurance plans.

Dr. Serna has indicated that she accepts most major insurance carriers

Accepted insurance can change. Please double-check when making an appointment.

(281) 807-5300Find providers who accept this insurance

Background Check

No malpractice claims found for Texas
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
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Experience Check

Check if Dr. Serna treats your condition or procedure

Dr. Serna's conditions and procedures:

  • Abdominal Disorders
  • Abdominal Pain
  • Abnormal Thyroid
  • Acute Bronchitis
  • Acute Deep Vein Thrombosis (DVT)
  • Acute Sinusitis
  • Acute Upper Respiratory Infection
  • Alcohol Misuse Screening and Counseling
  • All Headaches (incl. Migraine)
  • Allergic Reaction
  • Allergic Rhinitis
  • Anemia
  • Anxiety
  • Arthritis
  • Asthma
  • Asymptomatic Post-Menopausal Status
  • Atherosclerosis
  • Back Pain
  • Bell's Palsy
  • Bladder Diseases
  • Bladder Infection
  • Blood Disorders
  • Blood in Urine (Hematuria)
  • Bone Disorders
  • Breast Diseases
  • Bronchitis
  • Calcium Metabolism Disorders
  • Cardiovascular Disease Counseling
  • Care Coordination for Complex Conditions and Procedures
  • Carpal Tunnel Syndrome
  • Celiac Disease
  • Cellulitis
  • Chest Pain
  • Cholesterol Screening
  • Chronic Care Management
  • Chronic Diabetes Management
  • Chronic Neck Pain
  • Chronic Sinusitis
  • Constipation
  • COPD (Chronic Obstructive Pulmonary Disease)
  • Coronary Artery Disease (CAD)
  • Cough
  • Deep Vein Thrombosis (DVT)
  • Dementia or Depression Screening
  • Depressive Disorders
  • Dermatitis
  • Diabetes
  • Diabetes Counseling
  • Diabetes Screening
  • Diarrhea
  • Disease Prevention
  • Diverticulosis, Intestinal
  • Dizziness
  • Dysphagia
  • Electrocardiogram (EKG)
  • Emphysema
  • Esophageal Diseases
  • Esophagitis
  • Essential Tremor
  • Exercise Counseling
  • Fecal Occult Blood Test for Colorectal Cancer
  • Fever
  • Fibromyalgia
  • Gait Abnormality
  • Gastritis
  • Gastroesophageal Reflux Disease (GERD)
  • Gastrointestinal Diseases
  • Gout
  • Hair Loss
  • Headache
  • Heart Disease
  • Heart Palpitations
  • Hepatitis B Virus Screening
  • Hepatitis C Virus Screening
  • Hepatitis Screening
  • Herpes Zoster Without Complication
  • High Cholesterol
  • Hypercalcemia
  • Hyperkalemia
  • Hyperlipidemia
  • Hypertension
  • Hypoglycemia
  • Hypokalemia
  • Hypotension
  • Hypothyroidism
  • Immunization
  • Impaired Glucose Tolerance
  • Influenza (Flu)
  • Insomnia
  • Iron Deficiency Anemia
  • Iron Metabolism Disorders
  • Irritable Bowel Syndrome
  • Itchy Skin
  • Joint Pain
  • Knee Disorders
  • Limb Cramp
  • Limb Pain
  • Limb Swelling
  • Lipid Disorders
  • Liver Function Test
  • Low Back Pain
  • Magnesium Metabolism Disorders
  • Malaise and Fatigue
  • Malnutrition
  • Menopausal and Postmenopausal Disorders
  • Metabolic Syndrome
  • Migraine
  • Muscle Weakness
  • Nausea
  • Non-Alcoholic Fatty Liver Disease
  • Noninfectious Gastroenteritis and Colitis
  • Nutritional Anemia
  • Nutritional Counseling
  • Obesity
  • Obesity Counseling
  • Osteoarthritis
  • Osteoarthritis of Hands
  • Osteoarthritis of Hip
  • Osteopenia
  • Osteoporosis
  • Osteoporosis Screening
  • Painful Urination (Dysuria)
  • Pap Smear
  • Perimenopause
  • Peripheral Autonomic Neuropathy
  • Peripheral Vascular Disease (PAD, PVD)
  • Pernicious Anemia
  • Physical Examination
  • Pneumonia
  • Poison Ivy, Poison Oak, or Poison Sumac Poisoning
  • Pollen Allergy
  • Polymyalgia Rheumatica (PMR)
  • Polyuria
  • Preventive Care
  • Prostate Cancer Screening
  • Pulmonary Disease
  • Pulmonary Function Test
  • Rapid Flu Test
  • Rash
  • Restless Leg Syndrome
  • Rib Fracture
  • Sciatica (Not Due to Disc Displacement)
  • Sexually Transmitted Infections Screening
  • Shingles
  • Shortness of Breath
  • Shoulder Disorders
  • Sinusitis
  • Skin Infections
  • Sleep Apnea
  • Sleep Disorders
  • Sleep-Related Leg Cramp
  • Smoking Cessation Counseling
  • Stomach Diseases
  • Symptomatic Menopause
  • Thrombosis
  • Thyroid Disease
  • Thyroid Screening
  • Tobacco Use Disorder
  • Transient Ischemic Attack (TIA)
  • Tremor
  • Ulcer
  • Urinary Disorders
  • Urinary Incontinence
  • Urinary Tract Infection (UTI)
  • Vaccination
  • Vertigo
  • Viral Infection
  • Vitamin D Deficiency
  • Wellness Coaching
  • Wellness Examination
  • Wheezing
  • Yeast Infections

Locations

North Cypress Internal Medicine & Wellness

North Cypress Internal Medicine & Wellness21216 Northwest Fwy Ste 420 Cypress, TX 77429
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