Dr. Diane Kwan, MD
Bariatric Surgery•Female•Age 43
Accepting new patients
Epic Care - General & Bariatric Surgery
2700 Grant St Ste 316 Concord, CA 94520Dr. Diane Kwan, MD is a Bariatric Surgery Specialist in Concord, CA. She is accepting new patients and has indicated that she accepts telehealth appointments. Be sure to call ahead with Dr. Kwan to book an appointment.
Dr. Kwan's Reviews
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What went well
- Listened & answered questions (41)
- Staff friendliness (41)
- Appointment scheduling (40)
What could be improved
- Appointment was rushed (2)
- Didn't explain conditions well (2)
- Didn't listen or answer questions (2)
Reply
Dr. Kean changed my life! She listened to my concerns for surgery and gave me realistic goals. I only wish I had met with her sooner.
What went well
- Appointment scheduling
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
No results
Kelly Randall – Jun 24, 2021
Reply
I have just had my one year post op appointment. She is amazing weight loss surgeon. She gives you all the tools u need to loose the weight. She also gives you all the sample menus ideas you need. I have lost a total of 127 lbs in one year. I fully recommend Dr Kwan. I have also had zero issues. My only regret is not doing it sooner.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kathryn P Kirk – Mar 02, 2021
Reply
Dr. Kwan offers LINX ®, a new laparoscopic procedure to treat GERD. This procedure involves a string of metal beads that are drawn together by a magnet. When this string is placed around the lower esophagus, the magnet pulls the beads together and closes off the esophagus from the stomach.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
GERD - Anti Reflux – Feb 09, 2021
Reply
Dr. Kwan was my doctor for a Barbaric Sleeve Surgery that I had in January 2020. I am very happy with the surgery, I have lost 90 lbs. so far and hope to take off more. I have kept the 90 lbs. off during the pandemic. The only "side effect" that I had after the surgery was being nauseated which I am told happens to some people. I let Dr. Kwan know and she gave me medicine to help me out, it eventually went away. Dr. Kwan and her staff were very helpful, I have never been sorry I had the surgery and recommend it for anyone that has had years of trying to loose wait and keeping it off.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Joyce Chapman – Feb 02, 2021
Reply
Dr. Kwan did my bariatric sleeve surgery in 3/2018 and removed my gallbladder in 12/2020. I'm a person that does a lot of research when I get significant medical advice...especially for surgery. Dr. Kwan answered all my questions...she did not "brush" them off. She took them seriously and gave me clear answers. Sometimes that meant waiting to see how I healed and how I followed directions. I followed all her pre- and post-surgery orders and suggestions, which I think re-enforced a path for recovery, weight loss, and just being healthier. Both surgeries went just as expected. I think it helped that I went into both surgeries feeling positive about the outcome because I was confident about my surgeon's expertise, skill, and care. I recommend Dr. Kwan without reservation. Her team only makes things even better. They are extremely patient, knowledgeable, and very helpful. They really helped me set up some complex logistics during COVID-19 restrictions. THANKS to ALL!
What went well
- Appointment scheduling
- Staff friendliness
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
BD – Dec 22, 2020
Reply
Dr Kwan was my surgeon for bariatric surgery, vertical sleeve. I recommend this surgery for anyone sick of carrying extra weight. She helped me loose 50 lbs safely. It was a little hard to understand the staff positions, who to call for what and when. But, they are ready to do the hand-holding necessary for new patients learning about their new stomach. Insurance issue cleared up easily. John Muir Hospital was safe and great.
What went well
- Appointment scheduling
- Office environment
- Appointment wasn't rushed
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
No results
Oct 29, 2020
Reply
I don’t know what happened but my GI surgery with Diane Kwan went horribly wrong and now I’m very sick because of it. It made my acid reflux worse, not better. My esophagus is so damaged I’m scared I’ll have to have it removed. I also now have IBS and food allergies I never had before the surgery. The food allergies cause horrendous asthma attacks if I eat something that I’m now allergic too. My GI doc said my internal anatomy is seriously messed up. She didn’t seem at all sympathetic when I told her what has happened. Please pray for me!
What went well
No results
What could be improved
No results
Scared – Aug 07, 2020
Reply
Thank you Dr. Diane Kwan for your professional approach to my difficult hernia surgery.
After 2 weeks plus I'm nearing a complete recovery and feeling so mush better that before.
Kudos to you and the staff at Aspen Surgery Center.
Denis J. Smith
What went well
- Appointment scheduling
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Denis J. Smith – Aug 05, 2020
Reply
I would highly recommend Dr. Kwan to anyone looking for a wonderful, friendly and professional surgeon. Dr. Kwan was my surgeon for my laparoscopic cholestectomy
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Dr. Diane Kwan is a very professional surgeon with – Aug 04, 2020
Reply
I had gastric bypass and hiatel hernia surgery january 28 2020 combined like 4 hours robot da vinci surgery no complications diane is the best of the best of surgeons i would recommend her to anyone who wants weight loss surgery.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Adam Ebrahimi – Jul 05, 2020
Reply
She came off as knowledgable and kind. I was wrong! She recommended surgery for my son (probably money driven) surgery was done and wasn't done well. His wound was not healing at all.. We made several calls to Dr. Kwan , which was ineffective. His wound was open ,huge, painful, and stinky and she still was not concerned. She said will see you in a week. Really? Finally took him to urgent care, since she DIDNT CARE, and Dr. There said it was a surgery gone bad. He now has a staff infection and hole within a hole. This Dr. Kwan has damaged my son and is not kind and dosen't care. This will effect him for the rest of his life.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Jul 03, 2020
Reply
I had bariatric surgery done by Dr. Kwan last year. She did a gastric sleeve procedure at John Muir-Concord. The entire procedure was done with a robot in an hour. There was way less pain than I thought there would be. The recovery was easy and painless. I have lost about a hundred pounds. She is a very caring doctor and easy to talk to, I would highly recommend her to everyone.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Richard T. – Nov 25, 2019
Reply
Amazing. I highly recommend her.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jul 20, 2019
Reply
Dr. Kwan preformed a robotic gastric sleeve surgery on me months ago. The care I received from her was amazing. Prior to my surgery she made sure I had a good understanding of what to expect. She has gone above and beyond in fallowing my care since the surgery. Her staff is knowledgeable and supportive. She gives extraordinary care and I have refereed several people to see her including my mother. Dr. Kwan has exceeded my expectations and the surgery is the best thing I have ever done for myself.
Dr. Kwan is the best doctor I have seen!!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Andrea A. in Martinez , CA – Jun 26, 2019
Reply
Extraordinary is how I would describe my entire experience with Dr. Kwan and her staff. She was highly recommended to me for hernia repair and I can’t imagine having a better surgeon. She is very thorough in explaining everything about the procedure and made sure I had my questions answered. I always received an immediate response if I called her office with a follow up question. I cannot praise Dr. Kwan enough – she is very professional, smart, thorough and a very sweet person, too!
What went well
No results
What could be improved
No results
May 11, 2019
Reply
Dr. Kwan did a good job of explaining what to expect before surgery. The day of surgery I was well medicated for anxiety and pain and cared for by her team. Her training in robotic surgery made me more confident that I would get through without complications. After 3 days I was up and about and 3 weeks later I'm almost back to my old self.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
David in Oakland, CA – Mar 05, 2019
Reply
great doctor!! i was nervous about surgery because it was my first one. the doctor made the effort to make sure i was comfortable and set expectations i could relate to. she was very easy to talk to and kind. this was difficult for me in many ways but Dr. Kwan made it a positive experience with her bedside manner and availability during my recovery.
Best doctor experience i have ever had!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jeremy Gunn in Walnut Creek, CA – Jan 29, 2019
Reply
I have unfortunately been treated for way too many conditions in my 73 years. Thus I am somewhat of an expert on doctors and their staffs/offices. Dr. Kwan is one of the very best. She explains everything and is obviously a very skilled surgeon. Her staff is excellent and I don't think I've every waited more than 5 minutes. The office was designed by a decorator but with input from the staff. It is extremely bright and cheerful.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Bill in Walnut Creek, CA – Jan 16, 2019
Reply
Dr. Kwan clearly explained the procedure and recovery plan. I took the minimum amount of pain meds for a few days after the procedure and felt little to no pain after that. Dr. Kwan is an excellent surgeon and was very personable throughout the entire time I was under her care. I would highly recommend her.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Mike M. in Pleasant Hill, CA – Dec 28, 2018
Reply
Dr. Kwan Uses the most up to date science and technology available. I am very impressed! Thank you!
What went well
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Rene Tiffer in Concord – Sep 04, 2018