Dr. Diane Counce, MD
Neurology•Female•Age 52
Accepting new patients
Headache, Sleep Disorders, and More
Telehealth services available
Neurology and Neurodiagnostics AL
1000 Southlake Park Hoover, AL 35244Dr. Diane Counce, MD is a Neurology Specialist in Hoover, AL and has over 25 years of experience in the medical field. Dr. Counce has more experience with Headache, Sleep Disorders, and Neuromuscular and Movement Disorders than other specialists in her area. She graduated from University of Mississippi medical school in 1996. She is affiliated with St. Vincent's Birmingham. She is accepting new patients and has indicated that she accepts telehealth appointments. Be sure to call ahead with Dr. Counce to book an appointment.
Dr. Counce's Reviews
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What went well
- Office environment (51)
- Listened & answered questions (46)
- Explained conditions well (45)
What could be improved
- Long wait times (37)
- Appointment was rushed (20)
- Didn't explain conditions well (18)
Reply Flag
Great bed-side manner, caring, compassionate, very good at listening to my concerns and answering all my questions. Very detail-oriented during entire visit, great physical examination. She took her time to go over everything (symptoms, concerns, medical history, medication, etc) I wish more doctors were this way. She’s definitely a keeper! I totally recommend her and her practice to anyone!
Excellent office staff, very polite, beautiful clean medical office.
What went well
No results
What could be improved
No results
Mbham – Aug 06, 2020
Reply Flag
Excellent care from both her and her staff! I was referred to her from my primary MD after having some new symptoms and unsure if they were related to my migraines or not. Her and her staff were compassionate, through, and efficient! I’ve had a neurologist completely dismiss my symptoms for migraines (Which I have had my entire life) in the past so this visit was refreshing!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Nicole – Jun 05, 2020
Reply Flag
My husband and I have been seeing Dr Counce for several years and we absolutely love her. She’s always professional, kind, and listens to us. She has helped us through some really difficult times. I would recommend her to anyone
What went well
No results
What could be improved
No results
Arlene Bain – Mar 01, 2020
Reply Flag
After a epilepsy diagnosis, Dr. Counce told my husband and I we would likely not get pregnant, and if we did I would not carry to term. As a woman, to hear that from a doctor is heartbreaking. It was completely false, and I have been reassured by multiple doctors since that we would have no problems. I am now pregnant with controlled seizures no thanks to her or the many nurse practitioners she pawned me off on. The office staff was rude and incompetent. They had me do extensive testing, and the office staff assured me that they had called my insurance and it was covered. You can imagine my surprise when I received a bill for upwards of $3000. I am certainly to blame for not double checking, but I had just gotten a life changing diagnosis, and was told I wouldn't conceive. I dont tend to leave scathing reviews but as we got pregnant, I felt it was necessary. Do yourself a favor and go to a different doctor if you have any serious neurological issues.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
AL – Jun 05, 2019
I don't tell epilepsy patients that they cannot...Read More
Reply Flag
She is WONDERFUL!!! Dr. Counce was referred to me by a Mayo trained MD after multiple trips to Mayo and many unsuccessful consults & treatments by local neurologists.
She is AMAZING!! Brilliant, compassionate, empathetic, stays current with new procedures/treatments, integrates the whole body, -included specific vitamins with tradional medications and medical procedures) always seeking a better plan.She has dramatically improved my quality of life! She truly LISTENS and cares! Great staff!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
C Totty in Birmingham, AL – Oct 05, 2018
Reply Flag
Dr. Counce has been my doctor for 10 plus years. In fact, I credit her with being able to walk today. I have a strange muscle condition and it was her patience that led to an accurate diagnosis and treatment. She is very professional, listens closely to her patients, and treats the whole person. She is incredibly thorough. Her office is well run and the staff is very competent.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Difficult to schedule appointment
- Long wait times
montevallo, AL – Sep 15, 2018
Reply Flag
I have been Dr. Counce's patient for over 10 years. I have a very complicated medical history and I consider Dr. Counce one of my best physicians. She is not only extremely smart and knowledgeable but also is one of the very few physicians that takes the time to truly listen to me and who really cares about me as a person. She understands that I have been through a lot and she always has a listening ear and a warm, empathetic heart. Best neurologist in Birmingham.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
V. Egorshin in Hoover, AL – Aug 22, 2018
Reply Flag
Dr. Counce is incredibly smart, an amazing diagnostician. I'm a Regisrered Nurse and I trust her judgement implicitly.
Her wait times are no more than any other specialist, and in her case, well worth it. I know she is taking the time to listen patiently, fully to the patients ahead of me as she will to me. I recently took my son to see her with a very nonspecific complaint. She immediately diagnosed him, when others missed it.
What went well
- Appointment scheduling
- Office environment
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Stacy B in Hoover – Aug 14, 2018
Reply Flag
Only cares about the patient - the most caring doctor I have experienced in 68 years of living.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Ed K in AL – Aug 04, 2018
Reply Flag
I started seeing Dr. Counce with a rare disease (Behcet's) when she first opened her practice. First Dr. I had gone to that knew Behcet's. She has saved my life in many ways. She also totally saved my daughter's life by being a hop ahead of every one else. I love to sing her praises because she has helped me medically in so many ways and I know she can and does help others.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Pat Kovalchick in Helena, AL – Aug 03, 2018
Reply Flag
I have been a patient of Dr. Counce's for 5 years. During this time, my issues have sometimes been difficult to pinpoint as well as medicate due to the fact that I have seizures, debilitating migraines, some muscle weakness and neck and back problems.
Dr. Counce has continued to research the newest medications and treatments for me, NEVER giving up of helping me to eventually become pain/seizure free. In addition, Dr. Counce stays abreast of the most current research in neurology. She’s amazing
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Patti Martin in Hoover, AL – Jul 27, 2018
Reply Flag
I started seeing Dr Counce for debilitating migraines. She has helped me have fewer than before. Recently, I was diagnosed with Early Onset Parkinson's. We are working to get my medication just right to stop or ease the tremors. Dr Counce is one doctor that doesn't rush you. She takes all the time you need. She listens to you. As you know that is very important. Her staff is wonderful. They care about you and are very helpful giving the same loving care Dr Counce does.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Pam Long in Alabaster, AL – Jul 26, 2018
Reply Flag
I have been seeing Dr. Counce for over 10 years. I receive Botox injections every 3 months and have had numerous tests done over the years. She is knowledgeable, courteous and personable. Even though my health insurance changed to a provider she did not accept at the time she continued to see me as her patient. The wait is sometimes longer than I would like but her service makes that wait worthwhile. Even though I do not like the injections, I actually enjoy my visit with her.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Gail in Clanton, AL – Jul 25, 2018
Reply Flag
I have been seeing Dr. Counce for 10 years for my chronic migraines. She is willing to try new things & stays current on the latest migraine treatments. Her staff is also friendly & very efficient.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Tara Herrin – Jul 22, 2018
Reply Flag
I have been seeing Dr. Counce for almost 10 years. I’m medically disabled because of all my neurological problems. She has helped control my severe, chronic daily migraines to the point that I rarely feel them. She also treats a multitude of other issues that I have. I’m a complicated patient because I’ve been dealing with cancer for 5 years and the treatments have caused more neurologic problems. Dr. Counce handles it all! She has such a wide range of knowledge; I couldn’t get by without her!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Valerie Wallace in Hoover , AL – Jul 20, 2018
Reply Flag
Dr. Counce is the absolute best!! She is sterling in administering an uncomfortable treatment that alleviates pain. Her bedside manner is caring and expedient. I always look forward to my visits with her! And! Your wait time is minimal!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Saahara Glaudé in Birmingham, AL – Jul 19, 2018
Reply Flag
Dr. Counce has been the only Neurologist that has ever been able to have any impact on my migraine headaches. She and her staff truly sit down and listen to you.
I have been suffering chronic daily severe migraines for 30+ years and have been under the care of all the specialists, experts, deans, and gurus of migraine, and Dr. Counce has them all beat in my opinion. The 30% reduction is more than a week of headaches to me, and it's increasing. That is a new life to me. Thanks to Dr. Counce.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
J. T. S. in Hoover, AL – Jul 09, 2018
Reply Flag
Absolutely the unfriendliest receptionist in the state of Alabama. Also, if you make an appointment and you don't specify that you want to see Dr. Counce, then you only speak with the Nurse Practionar. The CRNP wasn't even knowledgeable of what the concern was and only wanted to add more medicine. Will not return.
What went well
No results
What could be improved
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Northport, AL – May 16, 2018
Reply Flag
BEST DOCTOR EVER! So smart and so caring. I would wait all day just to see her!
What went well
No results
What could be improved
No results
Birmingham, AL – Nov 16, 2017
Reply Flag
Dr. Counce and her staff have always been helpful and really care about helping with any problems. I am a nurse and I refer all my family and friends to her!
What went well
No results
What could be improved
No results
Denise Jones in Chelsea, AL – Nov 13, 2017