Dr. Diane Counce, MD is a neurology doctor who practices in Hoover, AL. She is 48 years old and has been practicing for 21 years. Dr. Counce is affiliated with St. Vincent's Birmingham.
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Dr. Counce's Experience
3
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1
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57
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14
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Overall Patient Satisfaction
Likelihood of recommending Dr. Counce to family and friends is 3.1 out of 5
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Dr. Counce accepts 15 insurance carriers
Dr. Counce is now accepting new patients
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Hospital Quality
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Dr. Counce's Reviews
Likelihood of recommending Dr. Counce to family and friends
based on 42 total reviews (11 with comments)
Patient Comments (11)
15
-Concerned Patient in Columbiana, Al | Jun 25, 2017
I've been seeing her for years. Care as gotten worse since she has built up her buisness, I've waited 2 hours in the waiting room and then 4 hours in the patient room. On 2 different occasions they forgot I was there. The woman that Checks you out is so rude. She can't keep a Nurse Practioner, a new one every time I go back. The last one I saw didn't even go over my health problems. She refilled my prescriptions and left. I haven't seen Counce in 2 years. Just Practioner
15
Chelsea, AL | Mar 23, 2017
Nasty staff attitude, rude, if you complain about the wait time she refuses to see you even if you have already been waiting for two hours. This happened to my mom yesterday. She is all about getting those bucks coming through the door, does not care about the experience.
15
Chelsea, AL | Mar 23, 2017
Dr Diane R. Counce, MD is one of the worst doctors my mother has seen in the past thirty years. Her office is very poorly run. When you arrive for that your appointment at the designated time, you will wait for hours so that she and her staff can tend first to "new patients". The "office policy" is to "squeeze" existing patients around the new patients; hence the more than two hour wait even though you have an appointment that you scheduled more than a month earlier. New patients - BEWARE!
15
-C goldman in Birmingham, AL | Nov 08, 2016
I visited Counce's office 3 separate times all taking 2.5 hours to see her. I had been told while waitibg in lobby they had a 2.5 hour wait, and the front offce was rude and unhelpful. I found this to be true. It took her office 6 workibg days once they had referral from Coune to get to referring doctor. I then received a VOICE MAIL from Margaret in their office that they could not meet my needs. I never heard first wird from Counce. And leaving a voice mail??!! l
15
-Wanda in Birmingham | Nov 05, 2016
If you have all day to spend in a waiting room this is your place. She's a good doctor but you always spend hours waiting even if you are the only person in the waiting room.
15
-Unhappy Mother in Birmingham, AL | Mar 28, 2016
I like Dr. Counce, the nurse practioner, and the lady who first calls you back to a room. However, if you are getting an injection or having any lab work DO NOT I REPEAT DO NOT get up to walk back with your child the lab police will throw their hand up and Stop you on demand and make you feel like you've committed a crime just by standing up. Very rude and unfriendly! Receptionist is also rude and unfriendly. Maybe Dr. Counce will address these initial impressions and improve her practice.
55
-Rather Not in Helena, AL | Mar 06, 2016
Nice personality, good bed side manners and an extremely intelligent doctor.
I have been to Mayo clinic and all I learned was I have the BEST here Diane Counce.
15
-Angry new patient in Hoover, AL | Feb 10, 2016
I was referred to this office. When I called to schedule, the receptionist didn't understand what new patient meant and got nasty with me even though I had repeated several times that I had never been there and needed a New Patient appointment. I hung up without an appointment. A few months later I received a bill for. $50.00 cancellation fee! Obviously I'm not paying that
25
-Need 2 Change | Jan 28, 2016
She is not consistent with patient care, wait time is awful. She does not take patient in order of appointments, more so on need.
15
Jan 06, 2016
2.5 hour wait is totally unnecessary. Nothing else matter to me when I have waited 2.5 hours to see a dr.
55
-Sandy in Pelham, AL | Dec 17, 2015
She is an excellent doctor!
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