Patient satisfaction surveys, as I have noted above, are often distorted and unreliable because they select for people with strong opinions, sometimes positive and sometimes not. Surveys often count into a doctor's score many factors that don't deserve so much weight, such as the average wait time to be called in from the waiting room. In fact, some of the best doctors have the longest office waiting time. For that reason, satisfaction surveys should be greeted with skepticism. I do periodically check on my own reviews, but these are often colored by patient experience with office staff and environment, which even the most capable doctor may not have complete control of if he is in a group practice as most of us are.