Just walked in utter frustration.
I had my first appointment two months ago. I didn't see the doctor, which is irksome (given my $50 co-pay) but not unusual. After a very long wait, I saw the PA or whatever she is. I knew exactly what she would say because the paper-thin walls ensured I heard every word she said to the patient next door. I left with the promise they would call when I had been OK'd for a sleep study. Weeks went by, no call. I called them and was told they hadn't even started trying to get approval. More weeks, then I did the 3-night sleep study. A week later, I was informed they never got the pre-approval from my insurance so I would have to do it again. Two more weeks, and I was told they had the OK, come and get the equipment so I could do it all over again. Today when she handed me the same form I have filled out, and I was asked for the 3rd time about credit card info and my driver's license number, I walked out. I'm calling Cigna to suggest dropping this practice.