Dr. Charlotte Shum, MD

What are board actions?

Board actions are non-disciplinary actions imposed upon a doctor based on a complaint investigation. A patient or medical colleague may file a complaint with that state medical board or professional licensing organization, which then investigates the complaint. Board actions are intended to ensure that a doctor is able to perform safe medical and health care tasks.

Types of non-disciplinary actions include an advisory letter, a corrective action agreement, a limitation or restriction on the medical or healthcare tasks a doctor can perform, or a voluntary agreement by the doctor not to practice. A board action can also include a termination of a corrective action agreement or voluntary agreement, which allows the doctor to return to full practice.

If my doctor has a board action, does that mean he or she is a poor-quality doctor? 

If a doctor has a board action, it means he or she has had a non-disciplinary action imposed upon him or her. It does not necessarily mean that he or she is a poor quality doctor. Before you make any choices about changing your doctor, evaluate the doctor’s board action information and determine how severe or relevant you think the cause and action were.

How far back does Healthgrades non-disciplinary board action history go? 

Healthgrades reports non-disciplinary board action history from for the previous five years, except when a doctor's license has been revoked or surrendered. Healthgrades displays all actions for doctors whose licenses have been revoked or surrendered.

For which states does Healthgrades collect non-disciplinary board actions? 

Healthgrades collects non-disciplinary board actions from all 50 U.S. states.