Dr. Charlotte Shum, MD

Dr. Charlotte Shum, MD

Orthopedic Hand SurgeryFemaleAge 52

Accepting new patients
Telehealth services available

New Patient

(312) 574-3157

Current Patient

Dr. Charlotte Shum, MD is a Orthopedic Hand Surgery Specialist in Chicago, IL. She is affiliated with Northwestern Memorial Hospital. She is accepting new patients and has indicated that she accepts telehealth appointments. Be sure to call ahead with Dr. Shum to book an appointment.

Locations

Northwestern Medical Group

New Patient?
(312) 574-3157
Northwestern Medical Group737 N Michigan Ave Chicago, IL 60611
1

Hospital Highlight

Dr. Shum is affiliated with Northwestern Memorial Hospital Chicago, a highly rated hospital.

At a Glance

  • Explains Conditions Well Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital Outstanding Patient Experience Award™ See hospitals

More Orthopedic Hand Surgery Specialists at Northwestern Medical Group

Dr. Shum's Reviews

Likelihood to recommend Dr. Shum

3.9

Based on 15 ratings

5 Stars
73.33333333333333%
(11)
4 Stars
0%
(0)
3 Stars
0%
(0)
2 Stars
0%
(0)
1 Star
26.666666666666668%
(4)
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Dr. Shum
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What went well
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What could be improved
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RecentHighestLowestMost Helpful
Reply
Terrible experience. Was not helpful at all. Went in to address a painful lump in my hand and she basically told me to go home, take aspirin and “just go to the ER” if it got worse. Poor bedside manner and very rude. Do not recommend
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't explain conditions well
Helpful
Leonardo Zavala – Aug 07, 2021
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Reply
Very knowledgeable, focused, thorough, experienced and professional. She clearly explains why she is doing and why. I feel very comfortable in her care and glad I found her!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
Michael Boccio in Chicago, IL – Apr 13, 2017
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Reply
Dr. Shum's affability and plain speaking were much appreciated over the course of my treatment. I felt like my recovery was important to her and that she was going to do all that she could to make me well. Also, the women that worked in the office were pleasant every single time. I never felt uneasy at the office or on the phone and that rarely happens when dealing with scheduling appointments or processing payments. I don't want to get hurt again, but if I do, I'm going to Dr. Shum.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Chicago, IL – Mar 16, 2017
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Reply
Exceptional Surgeon; Very good at listening to patient; Takes time to clearly explain proposed surgery and options. Great follow-up.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
LKS in Chicago, IL – Apr 04, 2016
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Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for Illinois
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Shum's experience treating your condition or procedure

Dr. Shum's Top Procedures and Conditions

Treatment Frequency
Carpal Tunnel Syndrome
very high
very high

Treatment Frequency

Dr. Shum treats Carpal Tunnel Syndrome more than 93% of her peers

Dr. Shum treats this condition more than 93% of her peers

Osteoarthritis of Hand or Wrist
normal
normal

Treatment Frequency

Dr. Shum treats Osteoarthritis of Hand or Wrist more than 83% of her peers

Dr. Shum treats this condition more than 83% of her peers

Rating Includes other areas of care:

  • Osteoarthritis of Wrist
Fracture of Hand (incl. Fingers)
normal
normal

Treatment Frequency

Dr. Shum treats Fracture of Hand (incl. Fingers) more than 82% of her peers

Dr. Shum treats this condition more than 82% of her peers

Dr. Shum's conditions and procedures:

  • Ataxia
  • Autoimmune Diseases
  • Bone Disorders
  • Bone Scan
  • Brachial Plexus Palsy
  • Broken Arm
  • Bursitis
  • Carpal Tunnel Release
  • Carpal Tunnel Syndrome
  • Chronic Neck Pain
  • Complications of Joint Prosthesis
  • De Quervain's Disease
  • De Quervain's Release
  • Dupuytren's Contracture
  • Elbow Fracture and Dislocation Treatment
  • Elbow Injuries
  • Fracture
  • Fracture Care
  • Fracture of Hand (incl. Fingers)
  • Gout
  • Hand and Wrist Fracture and Dislocation Treatment
  • Hand and Wrist Fracture Treatment, Closed
  • Hand and Wrist Fracture Treatment, Open
  • Hand Conditions
  • Hand Fracture
  • Hand Tendon Repair
  • Joint Drainage
  • Joint Fluid Test
  • Joint Pain
  • Lateral and Medial Epicondylitis (Tennis and Golf Elbow)
  • Leg Fracture Above Knee (incl. Hip)
  • McMurray's Test
  • Myofascial Trigger Point Injection
  • Neuroplasty
  • Osteoarthritis
  • Osteoarthritis of Hand or Wrist
  • Osteoarthritis of Hands
  • Osteoarthritis of Knee
  • Pseudoarthrosis
  • Rheumatoid Arthritis
  • Shoulder Impingement Syndrome
  • Spinal and Postural Screening
  • Spine Disorders
  • Spondylosis
  • Sprains and Strains (incl. Muscle Tear)
  • Steroid Injection
  • Systemic Chondromalacia
  • Systemic Sclerosis
  • Trigger Finger
  • Trigger Finger Release
  • Wrist Fracture

Insurance Check

Search for your insurance provider

Dr. Shum accepts

Accepted insurance can change. Please double-check when making an appointment.

(312) 574-3157

Dr. Shum accepts the following insurance:

Aetna
Aetna HMO
Aetna POS
Aetna PPO
Anthem
National (BlueCard) PPO
Anthem Blue Cross Blue Shield
Anthem Blue Cross Blue Shield PPO
Beech Street (Multiplan)
Blue Cross Blue Shield
Blue Advantage PPO
Blue Card PPO
Blue Choice
Blue Cross Blue Shield PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna HMO
Cigna PPO
LocalPlus
Open Access Plus
Coventry Health Care
Coventry Health Care PPO
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
HAP Insurance
Health Alliance PPO
HealthLink
HFN
Humana
Choice Care PPO
Humana HMO
Medicaid
MultiPlan
MultiPlan PPO
PHCS Network PPO
Tricare
UniCare
UniCare PPO
UnitedHealthCare
Choice
Choice Plus
Select HMO

About Me

Care Philosophy

"Better people means better experiences. Our care team is committed to delivering results that change lives." 

Specialties

  • Orthopedic Hand Surgery
  • Orthopedics

Board Certifications

  • Hand Surgery
  • Orthopedic Surgery

Education

2002
Hospital for Special Surgery
Fellowship Hospital
1997
New York Presbyterian Hospital
Internship Hospital

Awards

Frequently Asked Questions

How can I make an appointment with Dr. Charlotte Shum, MD?

Click here to schedule an appointment online. New patients can also call (312) 574-3157, and for other questions, call (312) 337-6960.

Does Dr. Charlotte Shum, MD offer telehealth services?

Dr. Shum has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Is Dr. Charlotte Shum, MD accepting new patients?

Dr. Charlotte Shum, MD generally accepts new patients on Healthgrades. You can see Dr. Shum's profile to make an appointment.

Does Dr. Charlotte Shum, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Shum accepts your insurance.

What are Dr. Charlotte Shum, MD's top areas of care?

Dr. Shum frequently treats Carpal Tunnel Syndrome, Osteoarthritis of Hand or Wrist, and Fracture of Hand (incl. Fingers) . See all procedures and conditions Dr. Shum treats.

Where is Dr. Charlotte Shum, MD's office located?

Dr. Shum's office is located at 737 N Michigan Ave, Chicago, IL 60611. Find other locations and directions on Healthgrades.

Affiliated Hospitals

Dr. Shum is affiliated with the following hospital. Select the hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Northwestern Memorial Hospital

Chicago, IL

81% Patient Experience Rating, 12% higher than the national average

18 Awards Received

Award Highlight: Outstanding Patient Experience Award™ (2021)