Dr. Charles Hightower, MD

Orthopedic SurgeryMaleAge 44

Orthopedic Surgery

Dr. Charles Hightower, MD is a Orthopedic Surgery Specialist in Juneau, AK and has over 15 years of experience in the medical field. He graduated from UNIV OF MN MED SCH in 2007. He is affiliated with Bartlett Regional Hospital. His office accepts new patients and telehealth appointments.

Dr. Charles Hightower, MD

Enhance Orthopedic Surgery

9309 Glacier Hwy Juneau, AK 99801
Accepting new patients
Telehealth services available

Make an Appointment

(907) 444-5501
Telehealth services available

Accepting new patients

Healthgrades Provider Compare™

Quickly compare more Orthopedic Surgery Specialists in your area

Hospital Highlight

Dr. Hightower is affiliated with Bartlett Regional Hospital Juneau, a highly rated hospital.

At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals

Experience and Background Checks

Experience
Background

Background Check

Healthgrades does not collect malpractice claims information for Alaska
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Experience Check

Check Dr. Hightower's experience treating your condition or procedure

Dr. Hightower's Top Procedures and Conditions

Treatment Frequency
Patellofemoral Pain Syndrome or Knee Pain
normal
normal

Treatment Frequency

Dr. Hightower treats Patellofemoral Pain Syndrome or Knee Pain more than 90% of his peers

Dr. Hightower treats this condition more than 90% of his peers

Rating Includes other areas of care:

  • Knee Pain
Joint Pain
normal
normal

Treatment Frequency

Dr. Hightower treats Joint Pain more than 87% of his peers

Dr. Hightower treats this condition more than 87% of his peers

Ankle Sprains and Strains
normal
normal

Treatment Frequency

Dr. Hightower treats Ankle Sprains and Strains more than 87% of his peers

Dr. Hightower treats this condition more than 87% of his peers

Dr. Hightower's conditions and procedures:

  • Achilles Tendinitis
  • Adhesive Capsulitis
  • All Shoulder or Elbow Replacement Procedures
  • Ankle and Foot Instability or Derangement
  • Ankle Fracture
  • Ankle Sprain and Achilles Tendon Sprain or Rupture
  • Ankle Sprains and Strains
  • Anterior Cruciate Ligament (ACL) or Posterior Cruciate Ligament (PCL) Tear
  • Arthritis of the Elbow
  • Baker’s Cyst
  • Bone Cancer
  • Bone Disorders
  • Broken Arm
  • Bunion
  • Bursitis
  • Carpal Tunnel Syndrome
  • Chondrocalcinosis
  • Chronic Neck Pain
  • Clavicle Fracture
  • Coccyx or Sacrum Fracture
  • Complications of Joint Prosthesis
  • De Quervain's Disease
  • De Quervain's Release
  • Difficulty With Walking
  • Dressing and-or Debridement of Wound, Infection, or Burn (incl. Negative Pressure Wound Therapy)
  • Dupuytren's Contracture
  • Elbow Bursitis
  • Elbow Injuries
  • Elbow Sprain
  • Enthesopathy of Hip (incl. Trochanteric Bursitis)
  • Enthesopathy of Knee (incl. Bursitis of Knee)
  • Femur Fracture
  • Foot Conditions
  • Foot Fracture
  • Foot Sprain
  • Fracture
  • Fracture Care
  • Fracture of Hand (incl. Fingers)
  • Gait Abnormality
  • Ganglion Cyst
  • Glenoid Labrum Tear
  • Gout
  • Hammer Toe
  • Hand Conditions
  • Hand Fracture
  • Hip Fracture
  • Hip Sprain
  • Humerus Fracture
  • Internal Derangement of Knee
  • Joint Drainage
  • Joint Pain
  • Knee Dislocation
  • Knee Disorders
  • Knee Fracture
  • Knee Sprain
  • Lateral and Medial Epicondylitis (Tennis and Golf Elbow)
  • Lateral Collateral Ligament (LCL) Sprain
  • Leg Fracture Above Knee (incl. Hip)
  • Leg Fracture Below Knee (incl. Ankle)
  • Limb Pain
  • McMurray's Test
  • Medial Collateral Ligament (MCL) Sprain
  • Nerve Root Injury and Plexus Disorders (incl. Pinched Nerve)
  • Non-Unions and Malunions of Fractures
  • Osteoarthritis
  • Osteoarthritis of Ankle and Foot
  • Osteoarthritis of Hand or Wrist
  • Osteoarthritis of Hands
  • Osteoarthritis of Hip
  • Osteoarthritis of Hip and Thigh
  • Osteoarthritis of Knee
  • Osteoarthritis of Shoulder
  • Osteochondritis Dissecans
  • Osteopenia
  • Osteoporosis
  • Patellofemoral Pain Syndrome or Knee Pain
  • Pelvic Fracture
  • Peripheral Nerve Disorders
  • Plantar Fasciitis
  • Pseudoarthrosis
  • Pyogenic Arthritis
  • Radiculopathy (Not Due to Disc Displacement)
  • Rheumatoid Arthritis
  • Rotator Cuff Tear
  • Rotator Cuff Tendinosis
  • Runner's Knee
  • Sciatica (Not Due to Disc Displacement)
  • Separated Femoral Epiphysis Treatment
  • Shoulder Dislocation
  • Shoulder Dislocation Treatment
  • Shoulder Disorders
  • Shoulder Fracture and Dislocation Treatment
  • Shoulder Fracture Treatment
  • Shoulder Impingement Syndrome
  • Shoulder Tendinitis and Tenosynovitis
  • Sjögren's Syndrome
  • Spine Fractures, Traumatic
  • Spondylitis
  • Sprains and Strains (incl. Muscle Tear)
  • Systemic Chondromalacia
  • Tibia and Fibula Fractures
  • Tibia or Fibula Stress Fracture
  • Trigger Finger
  • Wrist Fracture
  • Wrist Sprain or Strain

Insurance Check

Search for your insurance provider

Dr. Hightower accepts

Accepted insurance can change. Please double-check when making an appointment.

(907) 444-5501

Dr. Hightower accepts the following insurance:

Aetna
Choice Plus POS II
Anthem
National (BlueCard) PPO
Blue Cross Blue Shield
Blue Card PPO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Medicaid
Premera Blue Cross
Tricare

Dr. Hightower's Reviews

Likelihood to recommend Dr. Hightower

5.0

Based on 35 ratings

5 Stars
97.14285714285714%
(34)
4 Stars
2.857142857142857%
(1)
3 Stars
0%
(0)
2 Stars
0%
(0)
1 Star
0%
(0)
healthgrades logo

Leave a review

How likely are you to recommend
Dr. Hightower
What went well
No reviews yet
What could be improved
No reviews yet

Your trust is our top concern.

We strive to keep the reviews trustworthy, honest & fair.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

RecentHighestLowestMost Helpful
Reply
Excellent!
Dr. Hightower was absolutely amazing. Had to have emergency surgery out of the blue. Dr. Hightower was able to identify the rare issue and get me taken care of over night. The level of care, and genuine thoughtfulness was amazing. Was also very pleasantly surprised by the awesome staff in his office during the follow up visit. Just a great group of people.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Chris R – Jun 29, 2022
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Feeling amazing again, in no time at all.
I first visited Dr. Hightower in Nov 2020 to look into getting my 2nd ACL reconstruction after living with a full re-tear for nearly 3 years. Right away, he comes across as a knowledgeable, warm, understanding and prepared. His offices are clean, cutting edge and run by some of the most welcoming and wholesome staff. After a 2-stage surgery, 1 to clean it all out and another for the repair, I prepared myself for a long arduous recovery and months to even years of Physical Therapy. What I was not prepared for, was the ACTUAL recovery. In less than a month, I was back on my feet, barely using crutches or any prescribed medications at all. At two months, I was already into PT and had no noticeable limp in my walk. Now at 5 months, I am fully cleared for the active life that I was longing to feel comfortable doing again. THANK YOU DR. HIGHTOWER and his amazing staff!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Dan – Apr 14, 2022
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Dr Hightower did my knee replacement surgery in 2016 and I couldn’t be any happier. He is an excellent orthopedic surgeon. Dr. Hightower eased all of my fears and anxiety prior to having the surgery and worked with me throughout my recovery.
What went well
  • Appointment scheduling
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 09, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Yes I would, everyone is different, but I still say thank you to Hightower for giving me my hands back, no more knubness and he did an awesome job on my brokeoff right hand. Thank you. Now I'm hoping I can see him again for my left ankle, crossing my fingers. Just my thoughts, like I said everyone is different in heart, body and soul??
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Melanie Fredrickson – Jul 16, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Great customer service from Dr. Hightower and his staff after I broke my right wrist. I was worried about surgery and Dr. Hightower answered my questions and assured me that I would have a functioning wrist again soon after the surgery. After the wrist surgery my wrist is almost fully recovered.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Christine – Jul 10, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Dr. Hightower is professional, honest and provides excellent education to his patients. I highly recommend Dr. Hightower! Friendly office staff. He repaired my ACL and a stress fractured back of the knee cap.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Kori Kuaana – Jun 16, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
I visited Dr. Hightower after an emergency visit for a broken wrist. I found his office to be cheery, his staff even cheerier! Dr. Hightower was gentle, professional and knowledgeable. The equipment in his office was very high-tech. I felt comfortable and well-cared for. I even got flowers from him in the hospital! I totally recommend him to anyone needing orthopedic care.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
You don’t want to HAVE to see him, but if you DO h – May 21, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Wonderful service, confidence in skill and team, amazing bedside manner, perfect work, highly recommend Juneau and SE region is blessed to have Dr. Hightower. Find yourself at Bartlett Regional Hospital in need of a good orthopedic surgeon, tell him I sent you!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Kathleen – May 19, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
I do not normally write good reviews on my doctors. I tell them face to face. The reason being, if I tell the world how wonderful this caregiver is, it will take me longer to get in for my next appointment. But in the case of Dr Hightower I am making an exception because he is one in a million. Dr Charles Hightower is the most competent,genuine,thorough,passionate, and caring doctor I have ever had the opportunity to receive medical treatment from. When our un-rushed appointments come to a close I fell like adopting him into my family. I leave feeling informed and confident that I am allowing myself to be placed in caring hands. Dr.Hightower recently performed a complete knee replacement on/for me. I was very hesitant but in need. He confidently assured me. I am almost 3 weeks out now and healing beautifully. He has made it clear that if I have and questions or problems he is there for me to answer them to his best ability. His office staff is friendly and professional.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Karen Bierman – May 06, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
When I snapped my elbow all the way through and was losing my insurance coverage the next week, Dr. Hightower worked to get me into surgery as quickly as possible so that I could get on the path to healing without going broke to do it. 8 weeks later (and a plate and 8 screws), my arm is just about back to 100% and I'm back out on the ski hill. I can't say enough good things about the thorough and attentive care that I received. If you need an ortho doc in Juneau, I highly recommend Dr. Hightower!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Seth Whitten – Mar 31, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Professional. Excellent bedside manor. Operated on my hand. Sends flowers to all his patients! Great experience from start to finish!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Rachel Lopez – Mar 26, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
I had a hiking accident broke my ankle in three places. I was so very blessed to have Dr. Hightower as my surgeon. I have seen him in the past with a knee issue as well. I felt comfortable to ask any questions or concerns I had. He put together a great treatment plan and I am on the road to recovery. He has awesome office staff very professional as well. We are so very lucky to have him in Juneau. Jackie D.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Feb 19, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
I had a slip and fall that resulted in a wrist fracture. Dr. Hightower was amazing to deal with. I have had some major issues with this same hand/wrist/arm in the past. He reviewed everything and asked a lot of questions. He customized my treatment plan for the best recovery and also made sure I was still able to continue working at my job. He checked in frequently to make sure everything was on track. I had a full recovery and feel that I am in a better place with regard to my hand/wrist than I have been in several years. In short, I was very impressed with Dr. Hightower. I felt like a valued patient, not just another face in the crowd. This all occurred during the pandemic. He and his staff were incredibly professional to deal with. I never felt nervous about having an in-person appointment. Everything was clean. Everyone was wearing masks and patients were limited. I highly recommend Dr. Hightower and am very glad Juneau has another option for orthopedic care!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sarah A. – Feb 11, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
I went to Dr Hightower after experiencing a fractured humerus after slipping on the ice. Initially I went to the ER where I got x-rayed and received my diagnosis. I chose Dr. Hightower for my follow up appt with an Orthopod as I had heard so many positive things about him from people I know and this seemed like the perfect opportunity to check him out. He has a small cozy office where he also employs his mom and dad...all very friendly and welcoming folks. I was quite impressed with the imagery of my arm that Dr. Hightower was able to show me in his office. He had done his homework on my arm before I ever entered the room. He explained things well to me.. I was also appreciative in my next appt how he immediately sent all my info over to the Physical Therapists I plan on seeing and I received a call from them later in the day to schedule an appt. All very smooth and good communication between everyone involved. In the future I would certainly go to him again.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Cynthia Donaldson – Jan 02, 2021
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Dr. Hightower was great. My husband had a complicated elbow injury and difficult healing process. He gave us options, expectations, and challenges with each. It was a long process, but he was correct with everything he told us. He was very encouraging though it all
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Dec 03, 2020
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Dr. Hightower did a great job with carpal tunnel surgery on one of my hands! The staff is very welcoming and always willing to help if able. I would definitely recommend him and his awesome team.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 26, 2020
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Dr. Steven Messerschmidt--who was treating me for low back and hip pain--referred me to Dr. Hightower, who ordered tests to diagnose a bad hip joint or torn labrum. Had it been a labrum tear, Dr. Hightower would have recommended a more experienced surgeon showing me that he placed a priority on my well-being. After thoroughly reviewing my blood tests, he called me at home on a weekend with concerns about an elevated reading to ensure I was aware of it and recommended follow-up. Dr. Hightower is obviously held in high regard by hospital nurses who praised his work and told me his patients seem to recover quickly. Indeed, I came home the day after full hip replacement surgery. And this was the first time I have ever received flowers from my doctor's office! His staff is caring and flexible. I appreciated Dr. Hightower's encouragement of my activity goals and suggestions for exercises. He listens attentively. Three months out and I am x-country skiing and hiking without pain.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lynda Giguere – Nov 25, 2020
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
I broke my toe back in April and Dr Hightower was the only one that would take me as a new patient during the covid frenzy. His staff treated me like family. Dr Hightower welcomed my questions and always made sure I understood the plan and procedure. His knowledge, his kindness and his after surgery care are just some of the reasons why I highly recommend him!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Brynden W – Nov 15, 2020
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
I was visiting alaska for a job interview and dislocated my shoulder on an escalator at an airport the day prior. Dr. Hightower was one of the best docs I have ever seen in terms of knowledge, kindness, and helpfulness. I was scared and far from home and he reassured me and helped me. I couldn't have asked for a better experience and I naively expected less than world class care in such a remote location. I was completely wrong and can't recommend him highly enough!!!
What went well
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jonathon Hyde – Aug 20, 2020
×Post a ResponseAre you Dr. Charles Hightower, MD?
Reply
Dr. Hightower is amazing! Tremendous bedside manner and a very knowledgeable and skilled surgeon. I would recommend Dr. Hightower to anyone in need of an orthopedic consult. His staff also went above and beyond and they are all fantastic.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Gerald Nance – Jul 31, 2020
×Post a ResponseAre you Dr. Charles Hightower, MD?

Leave a review

How was your experience with Dr. Hightower?

Is this your profile?

Respond to reviews, add information, and reach more patients. Claiming is free and only takes a minute.

Claim your profile

About Me

Care Philosophy

I believe excellence in care starts the minute you walk in the door. Our team is dedicated to making your care experience engaging and comfortable. Understanding...Read more

Biography

I was born and raised in Alaska and returned home in 2012. My wife and I live in Juneau with our 4 kids. We moved from Anchorage to Southeast Alaska...Read more

Specialties

  • Orthopedic Surgery
  • Hand and Upper Extremity Surgery
  • Hip & Knee Orthopedics
  • Orthopedic Foot & Ankle Surgery
  • Orthopedic Shoulder & Elbow Surgery
  • Orthopedic Sports Medicine
  • Orthopedic Trauma Surgery
  • Orthopedics
  • Pediatric Orthopedic Surgery
  • Reconstructive Orthopedic Surgery
Less...

Board Certifications

Education

2012
University Of Minnesota Medical Center Orthopaedic Surgery
Residency Hospital
2008
University Of Minnesota Medical Center General Surgery
Internship Hospital
2007
UNIV OF MN MED SCH
Medical School
2003
Columbia University
Undergraduate School
2000
Western Washington University
Undergraduate School
,

Awards

Frequently Asked Questions

Does Dr. Charles Hightower, MD offer telehealth services?

Dr. Hightower has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Is Dr. Charles Hightower, MD accepting new patients?

Dr. Charles Hightower, MD generally accepts new patients on Healthgrades. You can see Dr. Hightower's profile to make an appointment.

Does Dr. Charles Hightower, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Hightower accepts your insurance.

What are Dr. Charles Hightower, MD's top areas of care?

Dr. Hightower frequently treats Patellofemoral Pain Syndrome or Knee Pain, Joint Pain, and Ankle Sprains and Strains. See all procedures and conditions Dr. Hightower treats.

Where is Dr. Charles Hightower, MD's office located?

Dr. Hightower's office is located at 9309 Glacier Hwy, Juneau, AK 99801. Find other locations and directions on Healthgrades.

How can I make an appointment with Dr. Charles Hightower, MD?

Find contact information here to make an appointment.

Locations

Enhance Orthopedic Surgery

Enhance Orthopedic Surgery9309 Glacier Hwy Juneau, AK 99801
1

Affiliated Hospitals

Dr. Hightower is affiliated with the following hospital. Select the hospital below to learn more.

Learn more about how Healthgrades measuresHospital Quality.

Bartlett Regional Hospital

Juneau, AK

81% Patients that would definitely recommend, 11% higher than the national average

1 Award Received

Award Highlight: Outstanding Patient Experience Award™ (2021)