Dr. Charles Hightower, MD
Orthopedic Surgery•Male•Age 43
Accepting new patients
Enhance Orthopedic Surgery
9309 Glacier Highway A102 Juneau, AK 99801Dr. Charles Hightower, MD is a Orthopedic Surgery Specialist in Juneau, AK. He is affiliated with Bartlett Regional Hospital. He is accepting new patients and has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Hightower to book an appointment.
Dr. Hightower's Reviews
Likelihood to recommend Dr. Hightower
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What went well
- Explained conditions well (32)
- Listened & answered questions (32)
- Trusted the provider's decisions (32)
What could be improved
Reply
Yes I would, everyone is different, but I still say thank you to Hightower for giving me my hands back, no more knubness and he did an awesome job on my brokeoff right hand. Thank you. Now I'm hoping I can see him again for my left ankle, crossing my fingers. Just my thoughts, like I said everyone is different in heart, body and soul??
What went well
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Melanie Fredrickson – Jul 16, 2021
Reply
Great customer service from Dr. Hightower and his staff after I broke my right wrist. I was worried about surgery and Dr. Hightower answered my questions and assured me that I would have a functioning wrist again soon after the surgery. After the wrist surgery my wrist is almost fully recovered.
What went well
- Appointment scheduling
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Christine – Jul 10, 2021
Reply
Dr. Hightower is professional, honest and provides excellent education to his patients. I highly recommend Dr. Hightower! Friendly office staff. He repaired my ACL and a stress fractured back of the knee cap.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kori Kuaana – Jun 16, 2021
Reply
I visited Dr. Hightower after an emergency visit for a broken wrist. I found his office to be cheery, his staff even cheerier! Dr. Hightower was gentle, professional and knowledgeable. The equipment in his office was very high-tech. I felt comfortable and well-cared for. I even got flowers from him in the hospital! I totally recommend him to anyone needing orthopedic care.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
You don’t want to HAVE to see him, but if you DO h – May 21, 2021
Reply
Wonderful service, confidence in skill and team, amazing bedside manner, perfect work, highly recommend
Juneau and SE region is blessed to have Dr. Hightower.
Find yourself at Bartlett Regional Hospital in need of a good orthopedic surgeon, tell him I sent you!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kathleen – May 19, 2021
Reply
I do not normally write good reviews on my doctors. I tell them face to face. The reason being, if I tell the world how wonderful this caregiver is, it will take me longer to get in for my next appointment. But in the case of Dr Hightower I am making an exception because he is one in a million.
Dr Charles Hightower is the most competent,genuine,thorough,passionate, and caring doctor I have ever had the opportunity to receive medical treatment from. When our un-rushed appointments come to a close I fell like adopting him into my family. I leave feeling informed and confident that I am allowing myself to be placed in caring hands.
Dr.Hightower recently performed a complete knee replacement on/for me. I was very hesitant but in need. He confidently assured me. I am almost 3 weeks out now and healing beautifully. He has made it clear that if I have and questions or problems he is there for me to answer them to his best ability.
His office staff is friendly and professional.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Karen Bierman – May 06, 2021
Reply
When I snapped my elbow all the way through and was losing my insurance coverage the next week, Dr. Hightower worked to get me into surgery as quickly as possible so that I could get on the path to healing without going broke to do it. 8 weeks later (and a plate and 8 screws), my arm is just about back to 100% and I'm back out on the ski hill. I can't say enough good things about the thorough and attentive care that I received. If you need an ortho doc in Juneau, I highly recommend Dr. Hightower!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Seth Whitten – Mar 31, 2021
Reply
Professional. Excellent bedside manor. Operated on my hand. Sends flowers to all his patients! Great experience from start to finish!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Rachel Lopez – Mar 26, 2021
Reply
I had a hiking accident broke my ankle in three places. I was so very blessed to have Dr. Hightower as my surgeon. I have seen him in the past with a knee issue as well. I felt comfortable to ask any questions or concerns I had. He put together a great treatment plan and I am on the road to recovery.
He has awesome office staff very professional as well.
We are so very lucky to have him in Juneau.
Jackie D.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Feb 19, 2021
Reply
I had a slip and fall that resulted in a wrist fracture. Dr. Hightower was amazing to deal with. I have had some major issues with this same hand/wrist/arm in the past. He reviewed everything and asked a lot of questions. He customized my treatment plan for the best recovery and also made sure I was still able to continue working at my job. He checked in frequently to make sure everything was on track. I had a full recovery and feel that I am in a better place with regard to my hand/wrist than I have been in several years. In short, I was very impressed with Dr. Hightower. I felt like a valued patient, not just another face in the crowd.
This all occurred during the pandemic. He and his staff were incredibly professional to deal with. I never felt nervous about having an in-person appointment. Everything was clean. Everyone was wearing masks and patients were limited. I highly recommend Dr. Hightower and am very glad Juneau has another option for orthopedic care!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sarah A. – Feb 11, 2021
Reply
I went to Dr Hightower after experiencing a fractured humerus after slipping on the ice. Initially I went to the ER where I got x-rayed and received my diagnosis.
I chose Dr. Hightower for my follow up appt with an Orthopod as I had heard so many positive things about him from people I know and this seemed like the perfect opportunity to check him out. He has a small cozy office where he also employs his mom and dad...all very friendly and welcoming folks. I was quite impressed with the imagery of my arm that Dr. Hightower was able to show me in his office. He had done his homework on my arm before I ever entered the room. He explained things well to me.. I was also appreciative in my next appt how he immediately sent all my info over to the Physical Therapists I plan on seeing and I received a call from them later in the day to schedule an appt. All very smooth and good communication between everyone involved. In the future I would certainly go to him again.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Cynthia Donaldson – Jan 02, 2021
Reply
Dr. Hightower was great. My husband had a complicated elbow injury and difficult healing process. He gave us options, expectations, and challenges with each. It was a long process, but he was correct with everything he told us. He was very encouraging though it all
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Dec 03, 2020
Reply
Dr. Hightower did a great job with carpal tunnel surgery on one of my hands! The staff is very welcoming and always willing to help if able. I would definitely recommend him and his awesome team.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Nov 26, 2020
Reply
Dr. Steven Messerschmidt--who was treating me for low back and hip pain--referred me to Dr. Hightower, who ordered tests to diagnose a bad hip joint or torn labrum. Had it been a labrum tear, Dr. Hightower would have recommended a more experienced surgeon showing me that he placed a priority on my well-being. After thoroughly reviewing my blood tests, he called me at home on a weekend with concerns about an elevated reading to ensure I was aware of it and recommended follow-up.
Dr. Hightower is obviously held in high regard by hospital nurses who praised his work and told me his patients seem to recover quickly. Indeed, I came home the day after full hip replacement surgery. And this was the first time I have ever received flowers from my doctor's office!
His staff is caring and flexible. I appreciated Dr. Hightower's encouragement of my activity goals and suggestions for exercises. He listens attentively. Three months out and I am x-country skiing and hiking without pain.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Lynda Giguere – Nov 25, 2020
Reply
I broke my toe back in April and Dr Hightower was the only one that would take me as a new patient during the covid frenzy. His staff treated me like family. Dr Hightower welcomed my questions and always made sure I understood the plan and procedure. His knowledge, his kindness and his after surgery care are just some of the reasons why I highly recommend him!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Brynden W – Nov 15, 2020
Reply
I was visiting alaska for a job interview and dislocated my shoulder on an escalator at an airport the day prior. Dr. Hightower was one of the best docs I have ever seen in terms of knowledge, kindness, and helpfulness. I was scared and far from home and he reassured me and helped me. I couldn't have asked for a better experience and I naively expected less than world class care in such a remote location. I was completely wrong and can't recommend him highly enough!!!
What went well
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jonathon Hyde – Aug 20, 2020
Reply
Dr. Hightower is amazing! Tremendous bedside manner and a very knowledgeable and skilled surgeon. I would recommend Dr. Hightower to anyone in need of an orthopedic consult. His staff also went above and beyond and they are all fantastic.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Gerald Nance – Jul 31, 2020
Reply
I received the highest quality care from Dr. Hightower. He is the very best Orthopaedic surgeon in Alaska. I had a TKR in September, 2016 and recovered quickly and was extremely pleased with my outcome.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sharon – Jan 14, 2020
Reply
Excellent experience, very professional as well as personable, I highly recommend Dr. Hightower. The office staff is very efficient, kind and accommodating.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Louise Stutes – May 13, 2019
Reply
After a bad pedicure my toe suffered from an infection, making it difficult to walk. Dr Hightower put me at ease and performed a brief procedure in the clinic and got me back on my feet. Dr Hightower was flawless and gentle-my baby slept on me the entire time! Dr Hightower was calm, kind and efficient. I highly recommend!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Andrea Horazdovsky – Apr 25, 2019