Dr. Charles Castillo, MD
General Surgery•Male
Accepting new patients
Arizona Associated Surgeons, PLLC
2320 N 3RD ST Phoenix, AZ 85004Dr. Charles Castillo, MD is a General Surgery Specialist in Phoenix, AZ and has over 35 years of experience in the medical field. He graduated from University of New Mexico School of Medicine medical school in 1986. He is affiliated with medical facilities Banner - University Medical Center Phoenix and St. Joseph's Hospital And Medical Center. He is accepting new patients and has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Castillo to book an appointment.
Dr. Castillo's Reviews
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What went well
- Appointment scheduling (32)
- Appointment wasn't rushed (32)
- Explained conditions well (32)
What could be improved
- Long wait times (8)
- Didn't trust the provider's decisions (4)
- Didn't explain conditions well (3)
Reply
One of the coolest Surgeons/Doctors I've met. It's been a long time since I've seen him, but when I did he was very confident and reassuring. I had a whopper of a case of acute nectrotizing pancreatitis and he diagnosed my problem within 5 minutes of seeing me. Long story short. Dr's were puzzled by what was causing it, but six months later we found out he was 100% correct with his diagnosis. He removed my gal bladder and 5 gal stones that were causing the pancreatitis. He worked magic getting the stones out of the ducts. I haven't had any issues since. I highly recommend.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Tom M. – Apr 07, 2021
Reply
Shame on you! I came to you with lower ab/pelvic pain and you disagreed with the diagnosis from my doctor. You sent me back to my incapable Urologist Shane Daley to rewrite the diagnosis using your notes and your opinion-WRONG DIAGNOSIS! I’ve been advised by a colleague of yours to report both of you to the Az State Medical Board— Coming soon along with a malpractice lawsuit. I respected your attitude and credibility after my first consultation and actually trusted you to perform this surgery on me. This trust quickly vanished when Lisa, surgery scheduler put a call block refusing my calls.
I’ll pray for you bc someday you will answer to a much higher healer!
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't explain conditions well
- Didn't trust the provider's decisions
Abel Natividad – Feb 17, 2021
Reply
I saw Dr. Castillo in February of this year as I was having gallbladder problems and wanted to get educated. Dr. Castillo listened to all my considerations about having the surgery and gave me his best advice. I decided to be proactive and have my gallbladder removed. Glad I did as I had over 200 gallstones! The surgery was a total success with no problems & Dr. Castillo had several post-op suggestions that were very helpful for my recovery. I would definitely recommend him highly to anyone!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Linda Kantor in Phoenix, AZ – Apr 17, 2018
Reply
At this point I can only review my initial experience With Doctor Castillo regarding an umbilical hernia .
For now we are going to keep an eye on it, and that's great news cuz I sure as hell don't want the surgery.
It was quite evident to me that he has very skilled hands. And that means a lot to me.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Ron Marshall in phoenix – Mar 27, 2018
Reply
Dr. Castillo and his entire staff are very professional, considerate and caring. He listens to patient concerns. I saw Dr. Castillo for a right inguinal hernia and he found I had a recurrent left inguinal hernia as well. He performed surgery on both in December of 2017. Both he and his PA Joni showed great bedside manner, ensuring that I was comfortable every step of the surgery and post-op instructions. I highly recommend Dr. Castillo, referring several family members and friends to his office.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Long wait times
Hoyt A. Phelps, III in Surprise – Dec 22, 2017
Reply
Please understand that my first review was out of confusion and miscommunication out of Dr. Castillo's control.
Subsequently, once that was cleared up and taken care of professionally by Dr. Castillo my care was impeccable. My surgery and after care was outstanding. I believe in Dr.Castillo and his staff.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Steven R. Isham in Avondale, Arizona – Dec 22, 2017
Reply
Dr. Castillo starts off all smiles and pleasant when you first meet him. This is all a front. I had a recurrent Ventral Hernia he repaired in October of 2016. It is not even a year later and the whole problem has come full circle. He is extremely non-cooperative towards difficult issues and problems he in variably is responsible for regarding post-surgical complications and need for additional surgical intervention. My first hernia repair lasted 13 years. Castillo's lasted barely 11 months
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Andrew Rubin in Scottsdale, AZ – Oct 05, 2017
Reply
Overly friendly, but he actually uses that to hide an anger issue, which surfaces pretty quickly if you are an informed patient. He has been around a long time, but is not checked out on latest methods, so he pushes you to do things his (old fashioned) way, when laparoscopic robotic would be better for YOU. Puts down other doctors that are more up-to-date than him. Pushes for the most over-the-top, involved, and expensive treatment (within the confines of what he knows how to do).
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
What could be improved
- Long wait times
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Phoenix, AZ – Sep 06, 2017
Reply
I highly recommend Dr. Castillo and Joni McIntyre PA. My experience with them both was amazing. When you are faced with surgery, I wouldn't hesitate to see them. Joni will completely put you at ease and their knowledge and professionalism can't be beat. Surgery was a success and feeling much better.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kristen H. in Litchfield Park, Az – Mar 08, 2017
Reply
Every year I search for new health insurance and the only doctor I insist is on the list is Dr. Castillo. I had breast cancer in 2010 and now understand that our ob/gyns do not specialize in this. I trust Dr. Castillo and go back for a yearly exam. There is no better nurse than his nurse Lisa who helped me navigate through the trauma of breast cancer and the myriad of appointments and check-ups and followups. I have and will continue to recommend this team for breast health and all other.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Susan in Scottsdale, AZ – Nov 11, 2016
Reply
Everything from first appts to last went well, and they answered my questions.. he has a confident outlook and a sense of humor , even took a Saturday call with a question I had after surgery.. thankyou for everything you did...since I had some golf ball sized stones. Your a great surgeon..thank you
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
K almand in Mesa, AZ – Jun 19, 2016
Reply
Dr. Castillo and P.A. Joni McIntyre are amazing! I received excellent care and felt that I was in the absolute best hands in my surgery. They are kind, they listen and they show that they truly care. I would recommend Dr. Castillo, Joni McIntyre and staff to everyone!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Helen L. in Phoenix, AZ – Feb 12, 2016