1. Neurologists
  2. CA
  3. Laguna Hills, CA
  4. Dr. Caroline Choan, MD

Dr. Caroline Choan, MD

Neurology•Female•Age 59

Neurology

Dr. Caroline Choan, MD is a Neurology Specialist in Laguna Hills, CA and has over 33 years of experience in the medical field. Dr. Choan has extensive experience in Headache. She graduated from New York Medical College in 1989. She is affiliated with Saddleback Medical Center. Her office accepts new patients and telehealth appointments.

Dr. Caroline Choan, MD

Kiet Loc. Apc

24012 Calle de la Plata Ste 150 150 Laguna Hills, CA 92653
Accepting new patients
Headache, and More
Telehealth services available
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Telehealth services available

Accepting new patients

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Compare with other Neurology Specialists

Compare Dr. Choan with our nearby Neurology Specialists at MemorialCare.

Make an appointment at MemorialCare today at (949) 688-0029.

These providers are on the medical staff of MemorialCare.

Dr. Choan's Reviews

Likelihood to recommend Dr. Choan

2.1

Based on 36 ratings

5 Stars
25%
(9)
4 Stars
0%
(0)
3 Stars
2.7777777777777777%
(1)
2 Stars
5.555555555555555%
(2)
1 Star
66.66666666666667%
(24)
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Leave a review

How likely are you to recommend
Dr. Choan
What went well
No reviews yet
What could be improved
No reviews yet

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RecentHighestLowestMost Helpful
Reply
Not likely.
Dr. Choan friendly enough but does not listen, disengaged. Did not perform a comprehensive nerve evaluation or exam. Incomplete. I do not recommend this doctor if you want a through concise examination that is evaluated properly with care and attention to detail. Seek other neurologist.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Anonymous – Jun 14, 2022
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Literally read my chart to me. Then asked me to do a few movements and after each one she said: that’s a problem. Then she ordered tests. I wanted to discuss mental acuity but it did not happen.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
Helpful
Mar 24, 2022
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Reply
Worst Office
I like Dr. Choan and feels she explained my condition well, however, I don’t trust her to follow up because she doesn’t. She doesn’t return calls, she doesn’t refill prescriptions and her staff is completely unresponsive to requests. It is without a doubt the absolute worst office I have ever had the unfortunate experience of being a patient in. Don’t go to her, find another doctor.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Long wait times
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Mar 09, 2022
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Reply
If I could give zero stars I would. I have never worked with such an unprofessional group in my life. They are unorganized, do not return calls (Megan specifically), will not let you speak with the Dr. The Dr. also forgets what treatment plan you are doing and keeps recommending the same thing that has already been done even when she says they are going to do something else. Trying to get any answers is impossible. If you want patient care go somewhere else.
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Oct 02, 2021
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Reply
Dr. Choan is a nice Doctor but the only problem is her staff name Erika she is rude, unprofessional doesn’t know how to talked to the patient. Dr. Choan will lose patients if Erika attitude is like that. I am seeing 3 Doctors but Erika is the only one who is so rude she should replace her and hire other staff who is compassionate & caring.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
4 people found this helpful
Helpful
Nora Raymundo – Aug 19, 2021
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Reply
I had scheduled an appointment a few weeks ago and I didn’t get a confirmation call, so I called and left a message for Erika and she didn’t call me back. When I showed up to the appointment because it was the following morning and I didn’t want to miss it. I found out that I was not on the schedule they told me I needed to talk to the scheduler. As soon as I met the scheduler she was the rudest person I ever met, she was screaming at me and told me I didn’t have an appointment. I told her that the appointment was made with Erika, not realizing that I was talking to Erika. I have never experience someone as unprofessional and rude!!!!!! Addie at the front desk was very sweet and helpful and had it not been for her I would of walked out. The Doctors need to read the reviews!!! This behavior from Erika was unacceptable !!
4 people found this helpful
Helpful
Adrians – May 06, 2021
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She is always running at least an hour behind. Sat there for an hour today and still didn't get to see her. Last appointment she was running so late that when my appointment was done, the entire office staff had gone home and all the lights were out. I understand her desire to be "thorough" with her patients, but my time is worth something as well. If they know that she is always so late, why don't they make fewer appointments for her and spread them out?? They sure took my co-payment though. Time to find a new neurologist.
2 people found this helpful
Helpful
Apr 30, 2021
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This is the worse doctors office I have been too. The front office is rude, doesn't do what they said they were going to do. I left 5 messages and no one called back for days. Then when they did, days later they said they can't do anything to help me until the doctors is the office, she not there everyday,
4 people found this helpful
Helpful
Mar 30, 2021
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Dr. Choan was fine but the staff is horrible! They don't call back and if you are lucky enough to hear from someone they are rude.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
7 people found this helpful
Helpful
Mar 03, 2021
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Reply
I just tried to make an appointment with this Dr. Choan's office and had the exact same terrible experience with the office staff. I had to call 2 days in a row and left messages to try to get an appointment and just got a call back. The call was so rude and unprofessional I almost had to hang up because I was so upset. You will continue to loose out on patients with employees like this. It reflects so poorly on you and for all that I know you may be a good Dr. ,but will never know because I will not make an appt. there ever.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Didn't listen or answer questions
8 people found this helpful
Helpful
Lost Patient – Oct 23, 2020
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I would recommend Dr. Choan but as it is necessary to engage with a rude, uncaring and incompetent assistant in order to receive services, there is no way I would recommend this office for health services.
What went well
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Staff wasn't friendly
9 people found this helpful
Helpful
Lynn Manhart – Sep 02, 2020
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Reply
Listen to the reviewers. More people don't like this place because of the office staff - and they are right. Personal experience - they can't keep track of the appointments they make and make you feel stupid when you show up for your scheduled appointment only to be told you don't have an appointment. Then 2 days before your new appointment, you get a call stating the doctor won't be in the office. When you voice your frustration, the office staff get offended and upset and become even more rude then before. To be fair, I called their office management a "joke" and told them I didn't want to reschedule an appointment for the 3rd time. Rudeness over flowed. Said I was insulting her. Corrected her and said I was insulting the entire office team, not just her. They must hate their jobs to treat their patients so poorly. I stand by my statement. I hope they experience the same level of poor service and rudeness when they themselves are the patients.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
5 people found this helpful
Helpful
Won't ever come here again – Sep 01, 2020
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Reply
ZERO! The office is not responsive. Choan is useless to offer help and will not reply to messages. Nursing staff is extremely rude and uncaring as well.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Apr 09, 2020
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Reply
I showed up last week to the appointment that I made and after 15 minutes a lady came out and said she cancelled me by error and rescheduled it for today at 4:30pm. 3 days ago they called again and said that late appointments are not given to new patients and rescheduled me to 12:45. I showed up 10 minutes earlier to complete the paperwork, paid my co-pay and after 40 minutes of waiting when I asked how much longer they said there are 2 ahead of me which meant waiting another hour to hour and half. My time was disrespected.. As I left and on my way out 2 patients told me that this is the way it is in this office and they were considering finding another Dr. well I will find someone else.. office is mismanaged and expect to wait a min. of hour and half to two. I wonder if the Dr. would be ok making an appointment and having to wait for 2 hours anywhere else...
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Avi Daneshavske – Feb 05, 2020
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Reply
My mother’s mri was done about A MONTH AGO and we still haven’t received the results. We scheduled a phone appointment between 8 to 9pm to discuss the results with the doctor and I even confirmed the appointment with the front staff and the doctor never called. This is ridiculous. My mother can barely walk and we want answers!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Dec 13, 2019
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Reply
dr. choan diagnosed me with multiple sclerosis. one month later i had a serious flareup. very painful to inhale, exhale. very difficult to breathe. severe nerve pain up and down my sides and upper back. extreme painful legs and more. dr. choan refused to see me for 6 month until my next follow up appointment in july 2019. i called twice. my primary dr. called. my nurse practioner called twice. dr. said no she will see me in 6 months. i felt so deserate. im 70. she is rude, sarcastic.
3 people found this helpful
Helpful
Apr 16, 2019
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Reply
Dr. Choan is skilled and listens to every concern. Unfortunately the front office is incompetent and indifferent. They consistently run 30-90 minutes late and there have been serious miscommunications and dropped balls with a referral, 3 weeks for an Rx refill, and not having my MRI's when I showed up for a followup. I have to reluctantly find a new doctor after 15+ years; I'm finished with the front office's repeated mistakes and poor attitude.
What went well
  • Office environment
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
5 people found this helpful
Helpful
Ken – Jun 29, 2018
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Reply
Horrible experience with this office and it reflects on the doctors. No one ever calls you back and I cannot get a simple DMV health questionnaire filled out. DO NOT use these neurology services - go to UCI. This place is awful!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Mission Viejo, CA – Apr 03, 2018
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Reply
She has s one of the doctor I have ever have see. She listens to everything you have to say, that's why you might have to be patient. That's what you want in a doctor.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 person found this helpful
Helpful
David in Rancho Santa Margarita, CA – Jul 15, 2017
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Reply
Dr. Choan ordered blood tests that were not covered by Medicare. The diagnosis codes did not match up with blood tests ordered. After many attempts to have the correct codes submitted to the lab, her very rude staff informed me that she would not submit revised codes. When I asked why she ordered blood tests for a undiagnosed condition, her staff informed me that it was my responsibility to pay for the tests because she ordered them. They apparently are standard tests - nothing rare.
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Lynn Vine in Laguna Woods, CA – Oct 14, 2016
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About Me

Biography

Dr. Caroline Choan, MD is a Neurology Specialist in Laguna Hills, CA and has over 33 years of experience in the medical field. Dr. Choan has extensive...Read more

Specialties

  • Neurology

Board Certifications

  • Neurology
Learn why a board certification matters

Education

1989
New York Medical College
Medical School

Awards

  • Healthgrades Honor Roll
Learn more about recognized doctors

Frequently Asked Questions

Does Dr. Caroline Choan, MD offer telehealth services?

Dr. Choan has indicated that they offer telehealth. Contact the office to check for eligibility for your needs.

Is Dr. Caroline Choan, MD accepting new patients?

Dr. Caroline Choan, MD generally accepts new patients on Healthgrades. You can see Dr. Choan's profile to make an appointment.

Does Dr. Caroline Choan, MD accept my insurance?

Use the Healthgrades insurance check to verify if Dr. Choan accepts your insurance.

What are Dr. Caroline Choan, MD's top areas of care?

Dr. Choan frequently treats Headache. See all practice areas where Dr. Choan specializes.

Where is Dr. Caroline Choan, MD's office located?

Dr. Choan's office is located at 24012 Calle de la Plata Ste 150 150, Laguna Hills, CA 92653. Find other locations and directions on Healthgrades.

How can I make an appointment with Dr. Caroline Choan, MD?

Find contact information here to make an appointment.

Experience and Background Checks

Experience
Background

Background Check

No malpractice claims found for California
No disciplinary actions found for the years we collect data
No board actions found for the years we collect data
Learn more about background checks

Frequently Treated by Dr. Choan

Based on treatment records, we have identified the following as areas of care that Dr. Choan treats more often than their peers. If you are unsure whether Dr. Choan treats other conditions, please contact the office at (949) 837-1130.

Headache

Headache is a common symptom that can sometimes signal a more serious condition, such as migraine, high blood pressure, or cerebral hemorrhage.Compare with other Headache specialists.

Dr. Choan is experienced in the area of Headache. See the graph below to learn more about her experience.

Based on claims data for 6 conditions and procedures

Treatments
Dr. Choan
Similar Providers
All Headaches (incl. Migraine)
Migraine
Headache
Normal
Frequency
High
Frequency
Very High
Frequency

Check Dr. Choan's experience treating your condition or procedure

Dr. Choan's conditions and procedures:

  • All Headaches (incl. Migraine)
  • Aneurysm
  • Ataxia
  • Brain Aneurysm
  • Brainstem Auditory Evoked Response Test
  • Carpal Tunnel Syndrome
  • Cerebrovascular Disease
  • Chronic Inflammatory Demyelinating Polyneuritis
  • Chronic Inflammatory Demyelinating Polyneuropathy
  • Compound Muscle Action Potential (CMAP) Scan
  • Concussion
  • Deep Brain Stimulation Evaluation
  • Dementia
  • Dementia Evaluation
  • Dementia or Depression Screening
  • Difficulty With Walking
  • Diplopia
  • Dystonia
  • EEG (Electroencephalogram)
  • Evaluation and Treatment of Sleep Disorders
  • Evaluation for Stereotactic and Functional Neurosurgery
  • Evoked Potential Test
  • Functional Movement Screening
  • Gait Abnormality
  • Grip and-or Muscle Group Pull Test
  • Head CT Scan
  • Headache
  • Herniated Disc
  • Home Sleep Study
  • ImPACT Testing
  • Inflammatory and Toxic Neuropathy
  • Intervertebral Disc Disease
  • Low Back Pain
  • Memory Evaluation
  • Migraine
  • Multiple Sclerosis (MS)
  • Myasthenia Gravis
  • Nerve Conduction Studies
  • Non-Cosmetic Chemodenervation
  • Parkinson's Disease
  • Peripheral Nerve Disorders
  • Peripheral Neuropathy Testing
  • Polyneuropathy
  • Post-Concussion Syndrome
  • Quantitative Sensory Test (QST)
  • Radiculopathy (Not Due to Disc Displacement)
  • Restless Leg Syndrome
  • Sleep Apnea
  • Spinal Stenosis
  • Sudoscan
  • Syncope
  • TCD Bubble Test
  • Transient Ischemic Attack (TIA)
  • Tremor
  • Vertigo
  • Wada Test

Insurance Check

Search for your insurance provider

Dr. Choan accepts

Accepted insurance can change. Please double-check when making an appointment.

(949) 837-1130

Dr. Choan accepts the following insurance:

Aetna
Aetna HMO
Choice Plus POS II
Anthem
Advantage-CA HMO
Advantage-CA PPO
Blue Cross (CACare) - Individual-CA HMO
Blue Cross (CACare) - Large Group-CA HMO
Blue Cross (CACare) - Small Group-CA HMO
Blue Cross (Prudent Buyer) - Individual-CA PPO
Blue Cross (Prudent Buyer) - Large Group-CA PPO
Blue Cross (Prudent Buyer) - Small Group-CA PPO
Blue Cross (Prudent Buyer) - Student Health-CA PPO
Blue Cross-CA HMO-POS
Bronze EPO (Prudent Buyer / Small Grp)-CA PPO
Bronze EPO (Prudent Buyer EPO/ Small Grp)-CA
Bronze w/ H.S.A (Prudent Buyer PPO/Small Grp)-CA PPO
Dignity Health Custom Advantage-CA HMO
Dignity Health EPO / PPO-CA
Dignity Health Ventura EPO/PPO-CA
EPO-CA
Gold (CaliforniaCare HMO/ Small Grp) HMO
Gold (Prudent Buyer PPO/ Small Grp)-CA PPO
Gold Advantage-CA PPO
Gold EPO (Prudent Buyer / Small Grp)-CA PPO
Gold EPO (Prudent Buyer EPO/ Small Grp)-CA
Gold Select (Select / Small Grp)-CA HMO
Lumenos Plans-CA PPO
Major Risk Medical Insurance Program (MRMIP) - Prudent Buyer-CA PPO
MemorialCare Custom-CA PPO
National (BlueCard Basic) PPO
National (BlueCard) PPO
PERS Select-CA HMO
PERS Traditional-CA HMO
Platinum (CaliforniaCare HMO/ Small Grp) HMO
Platinum (Prudent Buyer PPO/ Small Grp)-CA PPO
Platinum Select (Select / Small Grp)-CA HMO
Priority Select-CA HMO
Select Plus-CA HMO
Select-CA HMO
Silver (CaliforniaCare HMO/ Small Grp) HMO
Silver Advantage-CA PPO
Silver EPO (Prudent Buyer EPO/ Small Grp)-CA
Silver EPO w/ H.S.A (Prudent Buyer/Small Grp)-CA PPO
Silver Select (Select / Small Grp)-CA HMO
Silver w/ H.S.A (Prudent Buyer PPO/Small Grp)-CA PPO
Tenet Network-CA PPO
Traditional
Traditional PPO
UC Care-CA PPO
UC CORE-CA PPO
UC Health Savings Plan-CA
UC High Option Supplement to Medicare-CA
UC Medicare with Prescription Drugs-CA PPO
UC Medicare without Prescription Drugs-CA PPO
UC Resident and Fellows-CA PPO
UCSHIP-CA PPO
USC Plan (Two Tiered Network)-CA HMO
Vivity-CA HMO
Blue Cross Blue Shield
Blue Card PPO
Blue Cross Blue Shield of California
Advantage Preferred DirectAccess Plus PPO
Priority Select HMO
Select Plus HMO
CareFirst Blue Cross Blue Shield
HealthyBlue 2.0
HealthyBlue Advantage
Cigna
Cigna PPO
LocalPlus
Open Access Plus
First Health (Coventry Health Care)
First Health (Coventry Health Care) PPO
Humana
Choice Care PPO
MultiPlan
MultiPlan PPO

Locations

Practice

Kiet Loc. Apc24012 Calle de la Plata Ste 150 150 Laguna Hills, CA 92653
1