Mercedes, I am very sorry to hear you are disappointed with our practice and me in particular. Even though there is no excuse for poor service, there has been a tremendous increase in new patients requesting appointments during the last year. We are moving as fast as we can to make the necessary adjustments to continue providing the high level of service you are accustomed to. These include renting a bigger office space, bringing in new physicians, educating our employees, improving our administrative staff, and investing in new technology. Patients will start noticing these improvements in the next few months and throughout next year. I apologize for your recent experience but hope you stay with us during this transition taking into consideration the good care we have provided in the 7 years you have been our patient.