Dr. Andrew Kersten, MD
Orthopedic Surgery•Male•Age 40
Accepting new patients
Southeastern Sports Medicine and Orthopedics
21 Turtle Creek Dr Asheville, NC 28803Dr. Andrew Kersten, MD is a Orthopedic Surgery Specialist in Asheville, NC and has over 14 years of experience in the medical field. Dr. Kersten has more experience with Shoulder & Upper Arm Surgery than other specialists in his area. He graduated from Indiana University School Of Medicine medical school in 2007. He is affiliated with medical facilities Pardee Hospital and AdventHealth Hendersonville. He is accepting new patients and has indicated that he accepts telehealth appointments. Be sure to call ahead with Dr. Kersten to book an appointment.
Dr. Kersten's Reviews
Likelihood to recommend Dr. Kersten
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What went well
- Office environment (49)
- Staff friendliness (48)
- Appointment wasn't rushed (47)
What could be improved
- Didn't trust the provider's decisions (3)
- Didn't listen or answer questions (2)
- Appointment was rushed (1)
Reply
Listened carefully and answered questions and concerns. Spent amount of time necessary to support recommendations. Very direct, personable and confident.
What went well
No results
What could be improved
No results
Camilla Stacy – Aug 05, 2021
Reply
Dr. Kirsten took the time to explain my options regarding my knee. Plus he wore great socks.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jun 16, 2021
Reply
Very professional and cordial. A good listener.
What went well
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Peter Wilander – Apr 22, 2021
Reply
First visit and diagnosis...took time to answer all my questions leaving decision up to me without pressure. His assistant Kim very helpful and provided information I requested by email very quickly
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
No results
Cheryl – Apr 15, 2021
Reply
I’m so so happy dr Massey recommended him to me !!!
He was so good and made me feel calm for a big shot. I feel so much better. Thank you Dr Kersten !! You are magic!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Nikki Metrejean – Apr 05, 2021
Reply
Wonderful experience from making the appointment through being seen. Professionalism at it's finest!! Would highly recommend !!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
KW – Mar 28, 2021
Reply
I conferred with Dr. Kersten in regard to my knee, seeking a "second opinion" after being told by another orthopedic surgeon that knee replacement was my only option. Dr. Kersten is to be praised for not telling patients that surgery is their "only choice", and for offering alternative treatments, which I choose to do. While I understand that the only way to achieve a permanent fix on my deteriorated knee, I choose not to have surgery now, when COVID is still rampant and I would be unable to able an advocate in the hospital with me during the stressful time. Kudos to Dr. Kersten, I will definitely be changing from my previous orthopedic surgeon.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Gail – Feb 12, 2021
Reply
Dr Kersten reviewed several treatment options with me. He was easy to talk to, professional, and relaxed. There was no pressure and he actually recommended the least invasive and least costly remedy. He took the time to listen and answer questions. The office was clean and the COVID precautions were excellent. I was very impressed with the staff and the office, as well as Dr Kersten. Highly recommend.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Linda – Nov 05, 2020
Reply
Dr. Kersten was great. Asked a lot of questions and wasn’t too aggressive in his approach. Gave me several options with great commentary switch the Pros and Cons of each.
What went well
- Appointment scheduling
- Office environment
- Appointment wasn't rushed
- Listened & answered questions
- Trusted the provider's decisions
What could be improved
No results
Oct 28, 2020
Reply
I have had the unfortunate diagnosis at the age of 53 and then again at age 55 of having to have rotor cuff surgery. I was referred to Dr. Kersten by another well known orthopedic surgeon given the massive extent of my injury (left shoulder) at age 53. I had 3 massive tears and 1 partial tear as well as bicep completely torn. Dr. Kersten expertise as well as his whole support staff were amazing. I chose to use a local Physical Therapy facility closer to where I live but we followed Dr. Kersten's protocol for rehab. After completion of his protocol, my P.T. was amazed at my recovery, range of motion as well as the strength I regained. When I had my second incident on my right shoulder (age 55), I went directly back to Dr. Kersten. I had 3 massive tears and a partial bicep torn. The results were the same as my first surgery... Amazing! Dr. Kersten's staff is awesome. I'm fully active with no limitations at age 56 and I only took 800MG of Ibuprofen ever 8 hrs each time for pain.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Scott C. Owens – May 29, 2020
Reply
Fantastic at his craft! Very thorough exam and explanation of the pain in my knees. Gave me great alternatives solutions to surgery.
What went well
No results
What could be improved
No results
Feb 05, 2020
Reply
My husband has had bilateral hearing aids for many years, but recently he was experiencing increased hearing issues. Dr Kersten was able to see my husband quickly and gave him a thorough hearing evaluation. Dr Kersten allowed me to sit next next to him during the testing and thoroughly explained each part of the process to me. He expressed concerns about increased hearing loss in my husband's right ear and immediately referred us to an excellent ENT in the area. He also provides free walk-in hearing tests Monday-Friday 1-2 pm. Dr Kersten is new the Waynesville area and an outstanding health care provider who is very professional, caring, and patiently explains the hearing issues and options to both the patient and the caregiver. I highly recommend him.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Feb 01, 2020
Reply
Very nice. Very knowledgeable, frank, told me he would meet with me before surgery to give me more specifics on what to expect.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Feb 01, 2020
Reply
Very knowledge, detailed explanation of diagnosis and treatment. Great personality!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Devin – Jan 30, 2020
Reply
Dr. Kersten is a remarkable physician - compassionate, intelligent and on the cutting edge of medical breakthroughs. I'm walking better now than I have in many years! So grateful! Thank you!!
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jana Taylor Eshaghian – Oct 15, 2019
Reply
staff is exceptional, Dr. Kersten explains the situation where it can be understood by patient. I feel Dr. Kersten is very knowledgeable.
What went well
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
What could be improved
- Difficult to schedule appointment
- Didn't trust the provider's decisions
Oct 03, 2019
Reply
Knowledgeable, courteous, and good communication/education regarding my condition. Would reccomend.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sep 27, 2019
Reply
The staff were very compassionate, and kind. They eased my concerns and were very quick at making my next appointments.
Dr. Kersten answered all my questions, gave me all the possible options available.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Kitty Dillon – Aug 30, 2019
Reply
Dr. Kersten is very knowledgeable and helped me understand more clearly the options I have moving forward to reduce the pain I am having.
What went well
No results
What could be improved
No results
Mackenzo – Aug 30, 2019
Reply
Went very smoothly. No waiting. Dr Kersten diagnosed my problem and gave easy to understand explanations of how to proceed. Feeling much better today . Thank you
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Susannah Pratt – Aug 29, 2019