I was unable to schedule an appointment because my child did not currently see their therapists. I had outside services that I used for years and they would not take my references from them. The young lady I spoke with on the phone was quite rude. As if us parents do not have enough to deal with when it comes to our children. The last thing we need is the staff at an office that is suppose to help us talk in a rude manner. I am glad I did not get past the phone call...