Waukesha Memorial Hospital

78%

Patients that would definitely recommend
8% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

America's 250 Best Hospitals Award™ (2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
78%

Patients who gave a rating of 9 or 10
9% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Waukesha Memorial Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%67%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Waukesha Memorial Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%71%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Dr. Grossklaus has been my primary care physician for several years. He is a great listener and very helpful with medical conditions. Dr. Grossklaus has an excellent manner and has your best medical interests at heart. He's is a genuine family man and takes pride in his practice.

Tom Casanova Jul 08 2020

Review for Dr. Grossklaus

Carpel tunnel surgery on both hands (left in Nov. 2019 and right in June 2020). Immediate diagnosis, quick scheduling and now I sleep through the night. Dr. Foley and the staff were great as are the facilities

Jul 08 2020

Review for Dr. Foley

Dr. Tracy McCall is beyond measure. She seems to have a very high expectation for herself as well as her staff. I Look forward to my appointments with their office. They have done an outstanding job with making patients feel safe during this pandemic also.

Jul 07 2020

Review for Dr. McCall

Jul 05 2020

Review for Dr. Fridirici

friendly, reassuring, knowledgeable, willing to answer all questions.

Jul 04 2020

Review for Dr. Viehe

Dr. Herzberg and her staff were fantastic. They made me feel comfortable when I was nervous. No one likes going to the gynecologist, but she made it quick and easy. They were so kind and helpful. I'm thankful that I went to her!

Raianne Jul 02 2020

Review for Dr. Herzberg

Excellent surgeon. Be prepared for long wait in his waiting room. Appointment times do not sync with actual visit

Jul 01 2020

Review for Dr. Evanich

Jun 27 2020

Review for Dr. Whitt

He did a shoulder replacement for me. Did a great job! I healed very quickly and was out on the golf course sooner than anticipated. Dr. Papandrea's facility is very nice. He is extremely knowledgeable and has a great bedside manner. I highly recommend him!

Johnny Jun 27 2020

Review for Dr. Papandrea

Saw Dr. on scheduled appointment time. Dr. was informative and provide complete exam and diagnosis.

Jun 21 2020

Review for Dr. Ubell

Dr. Zach listens to all concerns, addressing each one w the appropriate level of attention and providing solution. He has a great way of reassuring and giving a treatment plan. I highly recommend!

Jun 20 2020

Review for Dr. Fridirici

Doctor was personable, patient, and explained condition that was understandable.

Michael Mendola Jun 20 2020

Review for Dr. Ubell

Such a great 1st visit. I havent had a physical in a few years. She made me feel at ease and wanted to get to know more about my health history, family history and life. Highly recommend!

Angela Kennelly Jun 19 2020

Review for Dr. Polczynski

Jun 19 2020

Review for Dr. Fox

I would highly recommend Dr. Zach Fridirici. He was kind, listened well, explained everything he was doing and thorough. If you are looking for a great ENT doctor, this is your guy!

Jun 19 2020

Review for Dr. Fridirici

Ron Jun 18 2020

Review for Dr. Al-Shihabi

Angie Jun 18 2020

Review for Dr. Fridirici

Sheri Lambert Jun 18 2020

Review for Dr. Fox

I had a non healing sore on my tongue I was very worried it was cancer I went to see Dr Ubell and he was kind ,thorough and very helpful! He is my new ENT!! Highly recommend Dr Ubell !

Kathy Jun 18 2020

Review for Dr. Ubell

Krista Jun 16 2020

Review for Dr. Fox

Krista Jun 16 2020

Review for Dr. Ubell

Krista Jun 16 2020

Review for Dr. Kass

He spent the necessary time with me to understand my problem and his treatment resolved it. An excellent doctor and I would gladly recommend him to anyone who may need an ENT.

Jun 16 2020

Review for Dr. Fridirici

Jun 15 2020

Review for Sarah Ness

Exceptional! Lisa and Dr. Staff are a dynamic team. Without Nurse Lisa, practice wouldn't be the same. They take time to listen (and laugh!). Dr. Staff is great, just ask him. Thorough, detailed, caring, intelligent, FUN!!

Sue H. Jun 14 2020

Review for Dr. Staff

Dr. Fox is the BEST! She took out my tonsils and adenoids, and was the sweetest, most down-to-earth doctor. She made sure I was comfortable and that she answered all of my questions. She even let me see my tonsils after :) Highly recommend!

Jun 06 2020

Review for Dr. Fox

Rick is the best

Kelly Haldeman Jun 05 2020

Review for Dr. Papandrea

Helen May 31 2020

Review for Dr. Foley

Dr. Kilian replaced my right shoulder in December, 2019. All the pre and post surgical visits went well. Very pleased with the outcome. Dr. Kilian is personable and professional. I recommend him highly.

Jim J May 30 2020

Review for Dr. Kilian

Disappointed Patient May 30 2020

Review for Dr. Jick

Lori B. May 30 2020

Review for Dr. Hasanoglu

May 29 2020

Review for Dr. Kilian

Dr. Foley is very competent and kind. I was very happy with his abilities and his "bedside manner". He seems be be caring and skilled while paying close attention to detail.

Patricia Schiele May 29 2020

Review for Dr. Foley

He saved my life and I will never forget him I wish he was here I have to have surgery again and I am very scared.Please come back. GOD BLESS YOU ALWAYS

Naomi Throckmorton May 27 2020

Review for Dr. Coffey

I had a bunionectomy and arthroplasty on my right foot 1 week ago today. I have had no pain since surgery!! I was really afraid but Dr. Amiot spent time, listened to my fears and concerns and put me at ease. I am so glad I chose Dr. Amiot! He really cares about his patients success!

Cathy A Rozewicz May 19 2020

Review for Dr. Amiot

Very friendly, kind and thorough.

May 14 2020

Review for Dr. Dauenhauer

May 13 2020

Review for Dr. Bong

May 13 2020

Review for Dr. Foley

May 13 2020

Review for Dr. Jochims

Christine Nowak May 13 2020

Review for Dr. Wilson

I have been seeing Dr. Klemish since I was 16 (I'm 38 now). I was literally one of his first patients. He is a fantastic doctor and I would highly recommend him to anyone. Several of my family members see him as well.

Adam Neibauer May 07 2020

Review for Dr. Klemish

Alexandra Sprager May 04 2020

Review for Dr. Mazola

Excellent doctor and does what is best for his patient, period. Very thorough and explains everything very well.

Apr 24 2020

Review for Dr. Kehoe

Dr. Ellenbolt is knowledgeable, personable, and easy to talk to.

Jeff Y Apr 24 2020

Review for Dr. Ellenbolt

I NEED A PRYMARY DOCTOR WITH PRO HEALTH SINCE I HAVE AN APPOINTMENT WITH DOCTOR HAI THAT DID MY TEE ABLATION 2 YEARS AGO. CAN YOU ACCEPT ME AS A PATIENT WITH PRO HEALTH CARE. I RESIDE IN WATERTOWN, WISCONSIN. CALL ME OR EMAIL ME FOR AN APPOINTMENT

JOHN CHOPYAK Apr 23 2020

Review for Dr. Johnson

Excellent Doctor!

Dorothy Hoogstra Apr 23 2020

Review for Dr. Markus

He saved my life by finding a AAA I was unaware of.

Dorothy Hoogstra Apr 23 2020

Review for Dr. Cullinane

Missed diagnosis causing me a trip to the ER and a week in the hospital.

Dorothy Hoogstra Apr 23 2020

Review for Dr. Cooper

C Lee Apr 22 2020

Review for Dr. Santharam

hi doctor my name is Charlene young I have misplaced my form for my handicap sticker if you could forward a signed form to me I will send it in thank you

Apr 16 2020

Review for Dr. Johnson

Apr 15 2020

Review for Dr. Knapp

Angela Collier Apr 14 2020

Review for Dr. Ubell

Barbara Check Apr 11 2020

Review for Dr. Kumar

Highly Recommend! Genuine surgeon who takes the time to listen and then carefully provides you with options for your problem. Surgery and all follow up went as described. Happy Patient!

RJK Apr 11 2020

Review for Dr. Papandrea

D Bates Apr 10 2020

Review for Dr. Rieder

DB Apr 08 2020

Review for Dr. Rieder

My experience was fantastic. Dr. Burns took time to explain everything, very knowledgeable and compassionate.

Mary Gagliano Apr 07 2020

Review for Dr. Burns

My wife and I have seen Dr. Lutz for most of our adult lives (I am 84 years old). He has always served us well. I was invited to obtain an account through "Patient Portal" but am unable to find for writing him an e-mail. Please advise.

Bill Heimlich Apr 06 2020

Review for Dr. Lutz

Dr. Sonderman is a master at his craft. He is a highly skilled surgeon. I was impressed with the entire experience. From start to finish. I had a breast reduction which includes a lift. I wish I would have done it sooner! I highly recommend him and his staff.

Chelsea Apr 05 2020

Review for Dr. Sonderman

Down to earth he is

Sajida Apr 04 2020

Review for Dr. Afzal

Dr. Fox was flexible with her schedule as I need her to see me unexpectedly prior to the audiologist evaluation. She was professional, explained my status clearly, and maintained good eye contact. Dr. Fox made a very positive first impression.

Apr 01 2020

Review for Dr. Fox

Mar 31 2020

Review for Dr. Taft

had hand and lower arm repair and am more than grateful for the excellent results I have and trust this excellent and compassionate doctor

lois prucha Mar 27 2020

Review for Dr. Buebendorf

Mar 26 2020

Review for Dr. Amiot

Mar 19 2020

Review for Dr. Kass

Dr. Schultz is professional yet he adds a personal compassion as his bedside manner. Listens and is concerned and treats you as a personal and not like a number. I would highly recommend him to anyone. Also, his PA James Bell has the same approach.

Jim Zenisek Mar 18 2020

Review for Dr. Schultz

Fantastic treatment during the sickest I’ve been in my life. Explained everything very well and made efforts beyond what can be expected to make sure I got better.

Scott Frey Mar 18 2020

Review for Dr. Fridirici

I had a great experience with Dr. Zach - I saw several other specialist for a vertigo problem and he was the one that finally found something and gave me relief and hope that i didn't have to suffer anymore.

Mar 18 2020

Review for Dr. Fridirici

Absolutely horrible to deal with this office and/or doctor to get any call backs. If you have a problem/discrepancy with billing, NO ONE will ever call you back!

Mar 13 2020

Review for Dr. Cullinane

Dr. Rick Papandrea was responsive to my questions and patient while he listened to my concerns. My surgery was successful and recovery time was accurately given to me.

Mar 11 2020

Review for Dr. Papandrea

Mar 11 2020

Review for Dr. Ubell

Dr. Brummond is a fantastic doctor. I would recommend him to anyone having problems with allergies. I would rate him as a 5 star physician.

Mar 10 2020

Review for Dr. Brummund

Tracy F. Mar 08 2020

Review for Dr. Kass

Not happy Mar 07 2020

Review for Dr. Vijayapal

Thank god i found a better cardiac surgeon for my father. I wouldn’t trust this guy with my dog. He should not be allowed to operate in this community.

Jules Mar 07 2020

Review for Dr. Coffey

During my appointment Dr. Mary Fox noticed a small lump on my neck and urged me to see a Endocrinologist as soon as possible. Tests were done and I was diagnosed with cancer, which was surgically removed. That was almost 2.5 years ago and now my life is better than ever. Thank you Dr. Fox!

Martha P. Mar 06 2020

Review for Dr. Fox

This was my first visit with Dr. Ubell. He was very personable and easy to talk to. He listened to my issue and prescribed an initial treatment with a future follow-up. The appointment was timely and his staff was friendly. I will return to him with confidence.

Marsha in New Berlin Mar 04 2020

Review for Dr. Ubell

Visit was very good. Doctor professional and communicated quite well. Very positive experience.

Mar 03 2020

Review for Dr. Fridirici

Anita T. Mar 03 2020

Review for Dr. Manjoney

Mar 03 2020

Review for Dr. Russell

Saw Dr. Fridirici for problems with dizziness and nausea. Suspected they might be ear related. Dr. Fridirici took the time to explain the possible causes for these problems and referred me to several specialists for additional testing.

Mar 03 2020

Review for Dr. Fridirici

Top shelf in all regards. Facilities, and all other professionals, in addition to Dr. Papandrea were excellent.

Lon Bahr Mar 02 2020

Review for Dr. Papandrea

Intelligent, well-credentialed MD specialist. Very responsive. Takes time to listen and explain. Personable. Excellent follow-up.

Senior female - Pewaukee, WI Mar 02 2020

Review for Dr. Fox

First time meeting Dr. Ubell. I felt confident in his recommendations.

Mar 02 2020

Review for Dr. Ubell

I went to get a second opinion as I am deaf in one ear and have deterioration in the other. He agreed with the VA and couldn't do any better. I appreciate his honesty.

Mar 01 2020

Review for Dr. Ubell

First visit with Dr. Fridirici. Excellent experience! Very friendly and caring! You can tell he cares about his patients even new ones he’s never seen before!!! Highly recommend him! And will to all family and friends! Thanks so much!

Mar 01 2020

Review for Dr. Fridirici

Wonderful Doctor, took time to listen to me and then gave his medical advise. I have another appointment coming up anxious to see if I have same feeling.

CR Feb 27 2020

Review for Dr. Fridirici

Dr. Fox is incredible! High quality care and very personable

Feb 26 2020

Review for Dr. Fox

Mary M Feb 25 2020

Review for Dr. Fridirici

Meet Dr. Zach after having 2 rhino rockets placed in my nose. Great guy and a fantastic Dr. Assured me every step of the way what was going on.

Troy Graulich Feb 24 2020

Review for Dr. Fridirici

Don’t go to this doctor. He treats you like a liability instead of a patient and makes you feel like he doesn’t trust you.

Feb 23 2020

Review for Dr. Kleen

Tyler K Feb 22 2020

Review for Dr. Fridirici

Dr Koenig is awesome! She is more of a relaxed person which helps you feel relaxed and comfortable. Great listener. She explains things very well. Never pushy with extra tests or things like that. I have never had a better doctor and I am never switching.

Traci Feb 19 2020

Review for Dr. Koenig

Mary Burns Feb 18 2020

Review for Dr. Abdelkarim

After arthrodedis I am in more pain and my ankle is swollen a d turnef in...pigeon toed.

Feb 16 2020

Review for Dr. Zhu

Dr Schneider is compassionate and professional. i just had a total knee replacement with him on 1-14-20 and feel terrific. He did my other knee a few years ago.

Kristi N Windsperger Feb 15 2020

Review for Dr. Schneider

Location

Waukesha Memorial Hospital

725 American Ave, Waukesha, WI 53188