Mayo Clinic Health System - Franciscan Medical Center

79%

Patients that would definitely recommend
9% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019, 2018, 2017)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

General Surgery Excellence Award™ (2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Spine Surgery Excellence Award™ (2017)

Superior clinical outcomes in back and neck surgeries and spinal fusion

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
77%

Patients who gave a rating of 9 or 10
8% higher than the national average

79%

Would definitely recommend
9% higher than the national average

Mayo Clinic Health System - Franciscan Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%84%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%69%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Mayo Clinic Health System - Franciscan Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%54%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%78%73%

Mayo Clinic Health System - Franciscan Medical Center

National Average

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%69%66%

Providers

5855 Bremo Rd Ste 406 Richmond, VA 23226undefined mi
269 S Candy Ln Cottonwood, AZ 86326undefined mi
Dr. Jeremy Flagel, MDFunctional Medicine Psychiatry
Dr. Jeremy Flagel, MD
2214 5th Ave San Diego, CA 92101undefined mi
600 3rd St N Ste 201 La Crosse, WI 54601undefined mi
Dr. Franki Lambert Smith, MDMohs Micrographic Surgery
Dr. Franki Lambert Smith, MD
800 West Ave S La Crosse, WI 54601undefined mi
Dr. Olatunde Ola, MDInternal Medicine
Dr. Olatunde Ola, MD
700 West Ave S La Crosse, WI 54601undefined mi
800 West Ave S La Crosse, WI 54601undefined mi
7701 W Barnard Ave Greenfield, WI 53220undefined mi

Location

Mayo Clinic Health System - Franciscan Medical Center

700 West Ave S, La Crosse, WI 54601