Thomas Memorial Hospital

64%

Patients that would definitely recommend
6% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Coronary Intervention Award™ (2020, 2019, 2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Pulmonary Care Excellence Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were better than expected

  • Death following a serious complication after surgery
  • Deep blood clots in the lungs or legs following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
63%

Patients who gave a rating of 9 or 10
6% lower than the national average

64%

Would definitely recommend
6% lower than the national average

Thomas Memorial Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%73%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%48%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Thomas Memorial Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%65%73%

Providers

Provider Reviews

Thankful for the Dr & staff Jul 08 2020

Review for Dr. Al-Hajj

Jul 02 2020

Review for Dr. Luby

He delivered my daughter in95 good Dr I would recommend him to anyone.

Rachel Yates (Casto) Jun 25 2020

Review for Dr. Patel

Silvio Jun 16 2020

Review for Dr. Orphanos

Glenn H Richards Jr Jun 15 2020

Review for Dr. Gharib

Love all dr Bastin staff and Rebecca and of course my wonderful dr Bastin she has went beyond being a dr

Carolyn Neese Jun 11 2020

Review for Dr. Bastin

ARROGANT, SELF SERVING AND NO BEDSIDE MANNER

Jun 03 2020

Review for Dr. Shabih

Amazing service, staff, and quality. I am highly satisfied with my abdominoplasty.

Nicole Cline May 29 2020

Review for Dr. Thaxton

Nancy Yates May 29 2020

Review for Dr. Kim

Dr Grace was very understanding of my having to manage/cancel/reschedule appointments during my Mother's illness. Once my mother passed they refused to see me any longer and refused to do a Neuro Stimulator for my Severe Back Pain. I would not recommend this clinic to anyone!

David Higginbotham May 28 2020

Review for Dr. Grace

Gregory Tate Morgan May 28 2020

Review for Dr. Khan

He had a poor beside manner. He was very rude to me. I would never recommend him to anyone.

Mary V May 23 2020

Review for Dr. Katrib

He is very caring and thorough.

May 18 2020

Review for Dr. Patel

Karl Angell May 12 2020

Review for Dr. Sheth

rogerhart1 @live.com Very professional and people friendly.

Apr 16 2020

Review for Dr. King

Extremely engaged. Listened completely. As a Senior citizen, I felt Dr. DeTemple cared and was interested in what I was saying. All of her staff make you feel you are the most important patient they have. Highly recommend her and her staff.

Pat Garnett Apr 10 2020

Review for Dr. Detemple

Excellent communication, makes sure you are comfortable during your visit and has a very professional staff. Practice is very professional and friendly.

Carla Rogers Apr 09 2020

Review for Dr. Criniti

He sits and listens. He does what needs done.

Apr 02 2020

Review for Dr. Skaggs

Pamela Boggs Mar 29 2020

Review for Dr. Jackson

Mar 25 2020

Review for Dr. Kessler

Brenda Ellis Mar 19 2020

Review for Dr. Viradia

Dr. King is a wonderful doctor. Very professional and friendly. His staff are all great too. My wife and I both go to him. We highly recommend him!

Durwin Dyer Mar 12 2020

Review for Dr. King

He was very nice. Explained everything very clearly and came up with a game plan. Even looked at my previous cat scan within 5 min.

Mar 04 2020

Review for Dr. Shahrour

It was my first colonoscopy and first time with Dr. Battle. She was awesome. Very friendly and put me at ease. I never knew anything happened.

Chappel Fisher Mar 04 2020

Review for Dr. Battle

I think she is amazing! She is very knowledgeable and friendly. Her staff is also incredibly friendly and helpful. I recommend her highly.

Kathy Rankin Mar 01 2020

Review for Dr. Christiano

In follow up, I was contacted by the clinical manager of Dr. Surface’s office today. She was rude, condescending and spoke to me like I was white trash. She continued to do so throughout our 10 minute conversation like it was her right. AGAIN DO NOT GO TO THIS DOCTOR.

Feb 29 2020

Review for Dr. Surface

The Stricklands in Hurricane , WV - Feb 28 2020

Review for Dr. King

Angry Patient Feb 20 2020

Review for Dr. Smith

Thankful Patient Feb 17 2020

Review for Dr. Waddell

Best doctor ! Fixed my hip !

Feb 16 2020

Review for Dr. Stover

Cheri Hornick Feb 15 2020

Review for Dr. Kessler

Feb 13 2020

Review for Dr. Surface

Worked me in, not my regular eye MD. Very attentive and knowledgeable.

Feb 13 2020

Review for Dr. Tarakji

She’s knowledgeable about her field and very kind

Knowledge Feb 12 2020

Review for Dr. Battle

Dr. Kyer was amazing and their staff was just as good. He was very understanding of my situation and helped me tremendously!

Josh Feb 11 2020

Review for Dr. Kyer

Feb 08 2020

Review for Dr. Ray

gregg Feb 03 2020

Review for Dr. Endicott

Dr. Battle is best! She's treating me for abdominal bloating and it's been an journey through different tests and procedures to determine the source. Dr. Battle is patient, she's a great listener, and she's great at explaining the why, what, and how of everything regarding my treatment.

Robert A. Feb 03 2020

Review for Dr. Battle

Best doctor I have ever had, very through,listens to me have been going to him for very longtime, staff is so accommodating and helpful with all aspects of care, thank you Dr Lamb????

Feb 02 2020

Review for Dr. Lamb

Did not do neuro evaluation. As a new patient, he spent 10 minutes max. Rude and dismissive. A complete waste of time and money.

Jan 26 2020

Review for Dr. Shahrour

He and Dr. Kahn saved my life in 2009 and even though I am no longer in the area, he’s the best I’ve ever had.

Jan 17 2020

Review for Dr. Wazir

Wonderful Dr and staff. Always friendly, quick, and extremely thorough. I would and have recommend Dr King to friends and family.

Sara T Jan 17 2020

Review for Dr. King

He is an amazing Dr and individual. He attended to me and my needs. He got right to the point and wanted to fix my issues. Absolutely love him and his office staff.

Jan 13 2020

Review for Dr. Luby

Curtis Justice in Danville , WV - Jan 11 2020

Review for Dr. Moore

He has been a great physician for my husband for the last 31 years.

South Charleston, WV - Jan 07 2020

Review for Dr. McCormick

Dr. Brown is fantastic. However, her staff has ZERO customer service skills. They are the most rude physician staff I have encountered in my life. I'm from California where people tend to be rude. But, these women must take classes, as they are absolutely horrible.

Jan 07 2020

Review for Dr. Brown

You will never find another Dr like Dr. Ladd. She is kind and blessed with a gift of taking care of you. Don't know how she does it dealing with the public. She goes the extra mile.

Kim W. Jan 06 2020

Review for Dr. Ladd

We moved to Tennessee 15 years ago and continue to she Dr Bukovinsky. We feel he is worth the 5 hour drive each way. This doctor has caught many things with the family that others have not and most importantly he listens to his patients.

R and J Jan 02 2020

Review for Dr. Bukovinsky

Dr. Moore is the best. If it is a medical situation that he does not handle, he will let you know and refer you to a specialist. Also, his staff is quick to call with test results. No waiting and waiting or having to call for results. For my family, he is the best.

Jan 02 2020

Review for Dr. Moore

Excellent caring and professional care.

Dec 31 2019

Review for Dr. King

Too old to be practicing. You wait forever to be seen and his Male nurse thinks he's a dr.

Dec 27 2019

Review for Dr. Basu

Dec 21 2019

Review for Dr. Aboushaar

He’s efficient, professional, and answers my questions.

Dec 21 2019

Review for Dr. King

Dr Christiano Spent more time with me than my dr in Morgantown!! She explained everything!! I’m glad I chose her !!! She is very helpful !!

Sam Johnson Dec 14 2019

Review for Dr. Christiano

Dec 09 2019

Review for Dr. Keith

He is the best. Did an implant & can hear out of rt ear now.

Dec 07 2019

Review for Dr. Katrib

She is a true hidden GEM!! She has been with me, through all my illnesses. She is patient, open minded, and open hearted. I have NEVER left her office, or a phone call from her office and been confused or felt rushed or ignored. I would be one lost HOT MESS with out her!

Bethany Sullivan Dec 07 2019

Review for Dr. Ladd

Emily Dec 04 2019

Review for Dr. Luby

Dr. King is very professional. I feel well taken care of.

Debbie S Dec 02 2019

Review for Dr. King

Dr Grace has always been receptive to my needs regarding my pain and has helped increase my quality of life tremendously through successful spinal cord stimulator surgery and numerous other injections & procedures. The office staff and he are amiable and available when I need them.

Rebecca Dec 02 2019

Review for Dr. Grace

Marla Sloan Nov 30 2019

Review for Dr. Moreland

I can't imagine a more caring doctor than Dr. DeTemple. She and her staff are professional yet compassionate. She listens to you and always refers to your previous visits for patient history.

Nov 21 2019

Review for Dr. Detemple

Nov 20 2019

Review for Dr. Haffar

Be careful Nov 15 2019

Review for Dr. Rashid

I have been going to Dr, King for at least 15 years. He is very thorough & friendly. I have always been seen promptly whenever I have an issue & the staff is great! I highly recommend him!

Nov 15 2019

Review for Dr. King

Dr. Kayi is the most caring Doctor I have ever had...he is very patient oriented and has the best bedside manners...he is kind, considerate and compassionate...he really has your best interest at heart

Jane Bailey Nov 14 2019

Review for Dr. Kayi

Very freindly staff. Dr. King seen me while in the hospital at another Drs request , was very polite and thorough . Prompt getting a follow up apmnt . Overall great experience

Joseph Taylor Nov 13 2019

Review for Dr. King

She’s always very nice and explains everything to us .

Nov 12 2019

Review for Dr. Ladd

Drema Davis Nov 02 2019

Review for Dr. Endicott

Always courteous. Alwaysdoes a great job

Glen Withrow Oct 31 2019

Review for Dr. King

Melissa Oct 26 2019

Review for Dr. Surface

Decent exam, but not very friendly and they charge $25 cash fee if you want your eye glass prescription.

Oct 18 2019

Review for Dr. King

I can’t say enough about Dr. Jackson. She is extremely knowledgeable , caring, and a great surgeon. She cares, talks with you, takes time with you. I would highly recommend her as a surgeon. She is the best in many ways. I was lucky to have her as a surgeon.

JO Ann Oct 10 2019

Review for Dr. Jackson

I loved him when I was home living in West Virginia has a good doctor he listened to me about all my issues

Ollie Branham Oct 09 2019

Review for Dr. Kalou

Front office is disrespectful & does not care about you or your needs. He is quick to judge & does not fully listen to your needs or concerns.

Sep 27 2019

Review for Dr. Khan

Dr. King is very professional, up to date & staff very patient friendly! I had basal cancer removed from my lower eyelid and he did a superb job!!! Very pleased with my results!!! Highly recommend!!!

Susan Cooper Sep 17 2019

Review for Dr. King

Excellent treatment, total hip replacement after other surgeons said it wasnt possible with other health issues. He was confident but not arrogant. Bed side manner was suppurb and Iwas walking within a few hours and discharhed the next day.

Donna Miller Sep 17 2019

Review for Dr. Stover

Barbara Y. Nitro WV. Sep 17 2019

Review for Dr. Luby

Sep 15 2019

Review for Dr. Smith

Worst Doctor I have been too ever!! He did not listen to me. Made me wait a long time and then saw for 5 mins. Would get angry and yell at me for mistakes he and his staff made. Horrible man. His staff would try and explain but nothing made it better. Find another Dr!!!

Sep 12 2019

Review for Dr. Zanabli

Jessica Pinkerton Sep 05 2019

Review for Dr. Criniti

Was very quick on getting medical treatment for a arota aneyurisum found during kidney ultrasound,very friendly and concerned over all Dr.would definelty recommend them

James Sep 03 2019

Review for Dr. Shabih

He was amazing with my little girl. She was 4 years old and she had to be put to sleep to have dental work. Dr jackford was absolutely amazing with her!

Ashley Reed Sep 02 2019

Review for Dr. Jackfert

I was just in a car accident and was called many terrible things by this doctor.. I was told that I was wasting my family's time and everything..

Aug 23 2019

Review for Dr. Smith

My first -time surgery was made so easy by the manners of this doctor. He has a wonderful way of making his patients feel at ease and explaining all details in a personal way. His kindness shines through the gentle smile he wears. If I have to have surgery again, this is the doctor I want.

Sharon Knight in Summersville, WV - Aug 21 2019

Review for Dr. Boustany

Would NEVER recommend. Said nothing wrong, no worries. Second opinion doctor saw growth with naked eye a month later.

Aug 13 2019

Review for Dr. Katrib

USELESS

Nick Aug 13 2019

Review for Dr. Haffar

Dr Uy was my doctor treated my entire pregnancy through delivery and she is amazing. I have recommended her to friends and family and continue to be treated by her. She is compassionate, intelligent and a truly gifted physician.

Christiana Sovine Aug 10 2019

Review for Dr. Uy

He is a know it all and knows very little.

Nikolai Aug 09 2019

Review for Dr. Howard

Tries to make you believe things that are not true.

Aug 07 2019

Review for Dr. Stewart

Montani Aug 04 2019

Review for Dr. Adkins

He did my anthroscopic shoulder shoulder. I feel wonderful and normal. I was in pain for so long, before surgery. I had heard alot of horror stories about shoulder surgeries. But hardly any pain , no catches or shooting pains after healing. I highly reccomend Dr. Legg

Neil Kidd Jul 30 2019

Review for Dr. Legg

Jul 29 2019

Review for Dr. Stewart

Dr. Wiley is the best doctor ever!!! She listens but more then that she truly cares. I miss her since she went to the VA to work.

Diana Johnson Jul 22 2019

Review for Dr. Wiley

Best Dr I’ve ever had that takes time out listen to you highly recommended

Bobby Ray Jul 17 2019

Review for Dr. Capito

Mark Shouldis Jul 16 2019

Review for Dr. Hayes

Location

Thomas Memorial Hospital

4605 Maccorkle Ave SW, South Charleston, WV 25309