Multicare Valley Hospital

72%

Patients that would definitely recommend
2% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Respiratory failure following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
70%

Patients who gave a rating of 9 or 10
1% higher than the national average

72%

Would definitely recommend
2% higher than the national average

Multicare Valley Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Multicare Valley Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%54%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Best I have ever worked with. Exceptional caring and practice.

Jul 14 2020

Review for Dr. Haymore

Knowledgeable, professional, reasonable, down to earth, takes the time to understand me and put up with my questions. Best of all, I appreciate a doctor that speaks to me as a person and not a "patient".

Jeff Randall Jul 14 2020

Review for Dr. Julsen

Dr. Hubbard is always helpful and easy to talk to. I really appreciate everything he does for me.

Nevajane Moran Jul 14 2020

Review for Dr. Hubbard

I am 100percent pleased with Dr. Yang. He is extremely professional, caring and kind. I feel I am in excellent care.

Carole Parfett Jul 11 2020

Review for Dr. Yang

Yun

Jul 09 2020

Review for Dr. Haymore

My visit was a check up and med check, things went well, we added a blood draw, Dr. Hubbard always has taken the time and concern and care with me that I need. I appreciate that.

Rachel Wood Jul 09 2020

Review for Dr. Hubbard

Excellent doctor. Actually “listens“ to what you have to say. We trust he’s judgment and rely on his directions and advice.

M Hal... Jul 07 2020

Review for Dr. Julsen

Dr. Whiting explained my injury and treatment thoroughly and patiently answered all of my questions. All of his staff members were kind and helpful. I highly recommend Dr. Whiting.

Jennifer Harvey Jul 03 2020

Review for Dr. Whiting

Dr. Julsen is the greatest!!!

Lesly Lemon Jul 03 2020

Review for Dr. Julsen

Simply impressive!

Jul 02 2020

Review for Dr. Rawlins

Dr.Boyum did robotic surgery on me Aug 2018. I had part of my left lung removed. Due to the use of the robot and Dr.Boyum's expertise, I was discharged less then 24 hrs later. Yes I did have a chest tube. Highly recommend this Doctor.

Kerry Jacobson Jul 02 2020

Review for Dr. Boyum

I have been treating with Dr. Yang for over a year now. He is the very epitome of quite, competent professionalism. One of the more confidence inspiring professionals I have ever had.

Jul 01 2020

Review for Dr. Yang

She listens, is kind and thorough.

Jun 29 2020

Review for Dr. Cairney

Dr. Anderson has been my physician for ten years, and I would highly recommend to anyone I care about. She is personable, caring, responsive and professional. I trust her.

D Finck Jun 29 2020

Review for Dr. Anderson

He is very knowledgeable, listens to the patience and work together with the patience to find the best solution. I have very complicated health issues and he was able to help me tremendously.

Jun 28 2020

Review for Dr. Walia

His care is exceptional. My experience was top of the line.

Jun 27 2020

Review for Dr. Haymore

Dr. Julsen is very knowledgeable and very kind and considerate of your medical needs. I have been a patient of his for several years and always received the care I have needed and questions answered.

Tony Bechtel Jun 27 2020

Review for Dr. Julsen

Dr Haymore and staff are very knowledgeable and very pleasant at my visit.

Jane Graham Jun 27 2020

Review for Dr. Haymore

My first visit with Dr. Haymore. I was positively impressed by him and by his assistant.

Fredrick Peterson Jun 27 2020

Review for Dr. Haymore

Great Doctor,Good at explaining thing,very concerning.Would highly recommend him.

Gary keller Jun 26 2020

Review for Dr. Jain

Linda Anderson Jun 26 2020

Review for Dr. Guss

Normal 5 week appt. Received shot in right eye. On going treatment.

Donna Victor Jun 25 2020

Review for Dr. Yang

Dr. Haymore and his staff are professional, informative, caring

Jun 23 2020

Review for Dr. Haymore

Michael P Thomas Jun 22 2020

Review for Dr. Guss

Rev. David Lewis Jun 20 2020

Review for Dr. Hubbard

Dr. Spitz is very easy to talk to. Goes into detail about what is going on and answers all of my questions.

Wanda Jun 19 2020

Review for Dr. Spitz

Best experience I’ve ever had with surgery. Highly recommend Dr Keene for elective surgeries of hips. Total trust in abilities to preform surgery. 14 days after surgery I was pretty much back to normal activities. I would highly recommend Dr Keene to friends I know

Mark Scarlett Jun 12 2020

Review for Dr. Keeve

Just a positive environment. Staff listens.

Jun 08 2020

Review for Dr. Glazier

Kai personally explained options, cost, possible side effects for procedures, mitigation techniques for these side effects and overall what to expect. I love my results!!!! I will come here for any future needs, and I recommend her to friends and family.

Soph Jun 03 2020

Review for Dr. Morimoto

PS Jun 02 2020

Review for Dr. Sypherd

Sincerely, one of the best doctors that I've had. Given her specialty, I was fortunate to have found her at a crucial time. Highly intelligent, caring, informative, and witty. Explains problems and treatment thoroughly. Will always be grateful for the care she has given me.

Mari May 29 2020

Review for Dr. Zhao

Excellent Attentive and Skilled!

Phil Eager May 24 2020

Review for Dr. Julsen

RM May 17 2020

Review for Dr. Grosen

Great patient care. Immediately available and very informative. Helped me and my family deal with complex surgical problem.

May 17 2020

Review for Dr. Sheneman

Russell S. Apr 28 2020

Review for Dr. Deters

Barbara J. Arnzen Apr 26 2020

Review for Dr. Haymore

Dr. Newman is so thorough, I love her. I changed my healthcare coverage just so I could keep her. She makes sure to cover all concerns.

Jan Apr 21 2020

Review for Dr. Newman

Very real with incredible compassion for patients as people. Incredible knowledge and confidence. Has been my PCP for 10+ yearsish

Gary Bielenberg Apr 07 2020

Review for Dr. Haigh

I was diagnosed with a rare condition called Prinzmetal and Dr. Wysham has been very helpful in making sure i understand my treatment options and what exactly causes the problems

Tony Allen Mar 30 2020

Review for Dr. Wysham

The care given to me by Dr. Deters was exceptional. He is kind and took the time to answer all my questions. He is passionate with regards to his field and his knowledge and skills leave me KNOWING that I chose the right surgeon. Thank you so much!!

LuAnne Ostlie Mar 28 2020

Review for Dr. Deters

She truly listens to all your concerns and problems and tries to find the best solution. Wish I would have went to her a lot sooner. You don't see doctors that has true compassion. Thank you!

Gailin T Olsen Mar 27 2020

Review for Dr. Apodaca

This was the most thorough and relaxed visit due to two reasons-Co-vid and not having hospital responsibilities when he books office calls. The latter is a great idea. So far I really like Dr. Jain.

Pamela Parks Mar 21 2020

Review for Dr. Jain

This person cared for my mother. He showed no compassion and has poor communication skills. I’m sure he is a fine surgeon, but I expect more.

Mar 19 2020

Review for Dr. Boyum

He’s the best! He is a Fabulous listener and really has my health as top priority!!!! Hands down a Wonderful doctor!!!! He gets a 10 star rating from my husband and I.

Pete and Terri Gilbertz Mar 18 2020

Review for Dr. Haigh

An outstanding eye specialist. A caring as well as competent doctor.

Alma 3/17/20 Mar 17 2020

Review for Dr. Yang

Dr. Haymore is super. He is professional and courteous. You can just tell that he really likes his job and cares about his patients.

Mar 17 2020

Review for Dr. Haymore

With Dr Amy Anderson I feel that I am receiving the best care !

Cora Der Koorkanian Mar 17 2020

Review for Dr. Anderson

Very thorough but doesn’t listen well.

Mar 17 2020

Review for Dr. Kilaru

Kieler Holyfield Mar 15 2020

Review for Dr. Deters

Dr Shirzad did a complicated surgery on my ankle and I kept saying it hurt, he kept saying its good. Two years later I'm having to have the entire surgery over again. As far as I'm concerned he full of crap.

Mar 13 2020

Review for Dr. Shirzad

Mrs K Mar 10 2020

Review for Dr. Haigh

every thing was just right, wait time few minutes, dr. visit was excellent, hope he stays with you, dont want to change. thanks

albert schultz Mar 09 2020

Review for Dr. Haigh

Bob Alberti Mar 08 2020

Review for Dr. Haigh

Randall Mar 08 2020

Review for Dr. Haigh

I can never say enough how much I appreciate you.

Quang Nguyen Mar 08 2020

Review for Dr. Hubbard

Excellent primary care. Listens well and offers good advice and information. High energy, personable, and so far... on schedule every appointment!

Karen Mar 07 2020

Review for Dr. Haigh

Mar 05 2020

Review for Dr. Weimar

A True Scientist not a quack Mar 04 2020

Review for Dr. Deters

Thorough and Efficient. Dr. Yang gives a thorough examination and does not waste any time - from my time in the waiting room, to eye scans to the exam. I appreciate his thoughtfulness and willingness to answer questions.

Mar 03 2020

Review for Dr. Yang

Excellent care, excellent explanation; listens thoroughly and responds to questions. Post-op pain was minor. She takes the time needed per patient, which might throw the wait time a little, but when it's your turn you get listened-to, and you get the full explanation, which matters greatly.

cj Mar 03 2020

Review for Dr. Christante

Excellent. Every time!

Mar 02 2020

Review for Megan Vulcan

Mar 01 2020

Review for Dr. Haymore

Denny O’Keefe Feb 29 2020

Review for Dr. Roth

I like Dr Haymore real well as a person as well as a Dr. Glenn Duncan.

Glenn Duncan in Spokane, WA - Feb 29 2020

Review for Dr. Haymore

Dr J is always pleasant and listens to my concerns.

Feb 28 2020

Review for Dr. Julsen

Dr. Spitz was amazing to meet with, he made me feel comfortable in making the decision to not have the Bariatric surgery. He gave me the added confidence to continue on my weight loss journey, and I have lost another 5 lbs since last week when I saw him.

Corey L Anderson Feb 28 2020

Review for Dr. Spitz

I saw Dr Bench today for my annual eye exam. He is kind, efficient and very thorough. I have recommended to friends!

Feb 28 2020

Review for Dr. Bench

Very kind and competent. Highly recommend for cataract surgery.

Feb 28 2020

Review for Dr. Haymore

Feb 28 2020

Review for Dr. Haigh

Dr Spitz has an amazing way to frankly tell you the truth about your health and yet not belittle. He builds up the confidence needed to start a new normal. He is Spokane’s version of Dr “Now”.'m m m

Steve Farnsworth Feb 28 2020

Review for Dr. Spitz

It's always nice to visit Dr. Hubbard, he listens to my concerns and answers all my questions in terms I can understand, I feel fortunate to have him as my doctor and hope he continues to practice at this clinic. Thank you Dr. Hubbard, see you in May.

John M. Littlefield Feb 24 2020

Review for Dr. Hubbard

C. S. Feb 24 2020

Review for Dr. Julsen

Raeann Feb 23 2020

Review for Dr. Yang

Hi reddy sir, I'm interested donate my kidney, blood type o+ve

Muktar khan Feb 22 2020

Review for Dr. Reddy

Excellent physician. Very caring and explains things well.

Feb 22 2020

Review for Dr. Haymore

Feb 22 2020

Review for Dr. Chaudhry

It’s always a pleasure to be seen by Dr. Haigh.

Patty Hollingsworth Feb 22 2020

Review for Dr. Haigh

Dr Haymore is amazing in every way! Great knowledge and treatment as well as amazing patient care and personal interest. I love Having him as my Dr. I’m completely satisfied!!!

Donna L Feb 22 2020

Review for Dr. Haymore

D Lee in Spokane Valley , WA - Feb 21 2020

Review for Dr. Weber

Very Professional Doctor! I would recommend anyone to use his Surgery services. Now I wished I would have had my surgery years ago. No more acid reflux problems.

Wayne Wood Feb 21 2020

Review for Dr. Spitz

Gary Gunville Feb 21 2020

Review for Dr. Lee

Easy to talk to. He is very caring.

Feb 21 2020

Review for Dr. Hubbard

Dr. Hubbard is amazing. Great bed side manner. Really listens to my concerns.

Ronica Engel Feb 20 2020

Review for Dr. Hubbard

Renate Fischer Feb 19 2020

Review for Dr. Martincic

Empathetic Professional

Feb 18 2020

Review for Dr. Julsen

DR. Lamoreaux takes time to really listen to concerns. He also takes his time to explain in detail what is going on and what treatments would be best. He really cared about my condition and my well being. Very compassionate along with his staff. Would highly recommend DR. Lamoreaux.

Ed KIng Feb 15 2020

Review for Dr. Lamoreaux

Doctor listened to my concerns of my back pain and recommened a physical therapist.

william l wilson Feb 14 2020

Review for Dr. Sheneman

I found Dr Lavalle to be personal and caring and thorough. I felt very at ease after he answered my questions

chris cody Feb 14 2020

Review for Dr. Lavalle

Feb 14 2020

Review for Dr. Spitz

Dr. Rawlins is the best!! Personable, a very good listener, explains information clearly and concisely, makes sure he answers your questions and concerns without rushing you. His surgical work is meticulous and thorough. Finest care anywhere!

Trisha Philips Feb 14 2020

Review for Dr. Rawlins

Very thorough,professional,knowledgeable, polite , took time to answer my questions and concerns . Extremely pleased thus far.

Feb 14 2020

Review for Dr. Rawlins

She was very professional, thorough, and compassionate. She will find time for you when you need her. I've had several procedures done by her. Her explanations are very easy to understand making the whole process that much easier.

Feb 12 2020

Review for Dr. Christante

Dr. Lee and his staff have been extremely supportive and informative during my treatment. I give them my highest recommendation.

Sater Feb 11 2020

Review for Dr. Lee

My appointment with Dr. Julsen was wonderful as always. He is very attentive and interested in my complete health. He is so smart and always very courteous and uplifting. I trust him with my life and I know I am in the finest hands in Spokane.

Evelyn A Krehbiel Feb 11 2020

Review for Dr. Julsen

Feb 10 2020

Review for Dr. Lee

I have been a patient of Dr. Julsen for about 10 years now. He is one of the best doctors I have ever had. He listens and really does care about his patients. Thank you Dr. Julsen!

Sarah Phelps Feb 10 2020

Review for Dr. Julsen

Location

Multicare Valley Hospital

12606 E Mission Ave, Spokane Valley, WA 99216