MultiCare Deaconess Hospital

64%

Patients that would definitely recommend
6% lower than the national average


MultiCare Deaconess Hospital is a medical facility located in Spokane, WA. This hospital has been recognized for Cardiac Surgery Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Cardiac Surgery Excellence Award™ (2020, 2019)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
64%

Patients who gave a rating of 9 or 10
5% lower than the national average

64%

Would definitely recommend
6% lower than the national average

MultiCare Deaconess Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%58%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%84%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%45%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%59%66%

MultiCare Deaconess Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%50%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

My consultation with Dr. Spitz went very well. Due to his thoroughness, I didn’t leave with any lingering questions and can easily make an informed decision. His staff is friendly. The office is neat and professional. He also has a good bedside manner.

Urs Aug 12 2020

Review for Dr. Spitz

He is a great Doctor, and very informative.

JZW Aug 11 2020

Review for Dr. Taylor

Yes, definitely! We have seen him for fifteen years. He acts when appropriate and refers us for other necessary services.

Satisfied patient Aug 11 2020

Review for Dr. Staben

Dr. Ionescu is wonderful! Extremely patient, takes the time to answer all my questions (even dumb ones) all while making eye contact. She truly cares, with full attentiveness and presence. She has moved to a different location but I don't care how far I have to drive, I am not giving her up, ever!

heidi Aug 10 2020

Review for Dr. Ionescu

Dr Yang is one of the most respectful, caring and professional doctors I have had the pleasure of interacting with in my years of having to seek medical care. He's outstanding doing everything possible to ensure every patient's well being as he delivers quality care and treatment.

Tony Farr Aug 10 2020

Review for Dr. Yang

Dr. Orenstein is always thoughtful and attentive. I always feel she is actually listening to me, and then provides good, solid diagnosis with a direction for treatment.

Aug 10 2020

Review for Dr. Orenstein

Excellent treatment, as always

Steve Aug 09 2020

Review for Dr. Koeske

Very thorough and kind. She made both my kids very comfortable, and took the time to explain everything to them. It was a great experience!

Alicia Smith Aug 08 2020

Review for Dr. Windhorn-Shaver

Barbara J. Cochran Aug 08 2020

Review for Dr. Koeske

She is awesome! She is funny so it put me at ease. I would recommend her.

Tonya Tangvald Aug 08 2020

Review for Dr. Leahy

She was great at listening to my concerns and thorough in next steps.

Brenda Fredericks Aug 06 2020

Review for Dr. Ionescu

Personable. Listened to us AND our 23 yr old son. Our son really liked him...as did we.

Wendy Aug 06 2020

Review for Dr. Julsen

As usual an excellent appointment.

R. M. Aug 06 2020

Review for Dr. Deters

Wonderful doctor, listens, and meets all surgical needs. I love this doc.

Yoshunda blunt, eric blunt, Makiah Reynolds, imani Aug 05 2020

Review for Dr. Spitz

Aug 05 2020

Review for Trent May

Enjoyed my visit. I have known Dr Hough and Sandy for many years. Comfortable talking with them. Love them

Aug 05 2020

Review for Dr. Hough

Always listens and let's me ask all my questions.

Aug 05 2020

Review for Dr. Hubbard

Very intuitive!

Marc Mayers Aug 05 2020

Review for Dr. Julsen

I have seen Dr. Rawlins for issues related to a hiatal hernia and swallowing difficulties. He is very knowledgeable and works well with his patients. I would recommend him to anyone looking for a qualified professional.

Dan Lambert Aug 04 2020

Review for Dr. Rawlins

Dr. Hubbard takes time with me and do not feel rushed!! Appreciate this!

Suzanne Aug 04 2020

Review for Dr. Hubbard

Steven Driver Aug 04 2020

Review for Dr. Cruz

Aug 04 2020

Review for Dr. Anderson

Always a caring and informative visit. All my questions are answered and I always received excellent care.

Aug 04 2020

Review for Dr. Staben

Always outstanding! Very knowledgeable and informative. Listens carefully and patiently. Easy to talk to.

Aug 04 2020

Review for Dr. Julsen

I've been with Dr. Ionescu for years now, that only says everything. She is knowledgeable, understanding, she listens & uses every option to get to the problem.

Katherine M. Aug 04 2020

Review for Dr. Ionescu

I have been seeing Dr. Koeske for years, Best Doctor I have ever had.

Aug 02 2020

Review for Dr. Koeske

Nancy and Jim Straw Aug 02 2020

Review for Dr. Schlegel

I have had Dr Koeske as my primary doctor for years. I can feel comfortable with him and he is always very helpful and answers all my questions. Sometimes have trouble with the phone service, but in this trying times, I'm lucky that's all.

Sandra Domitrovich Aug 01 2020

Review for Dr. Koeske

I loved Dr Galloway...He was very 'to the point' no bs, he put in 3 heart stints, I never felt a thing.

Aug 01 2020

Review for Dr. Galloway

Excellent communication

Jerry Wagner Jul 31 2020

Review for Dr. Julsen

The concern is my nausea and stomach pain on the center right side of my abdomen below my ribs. Dr. Spitz seemed very concerned and felt all over my abdomen to see where the pain was and wants to get to the root of the problem.

Andrea Ruby Netherton Foster Jul 30 2020

Review for Dr. Spitz

Lorraine Chase Jul 30 2020

Review for Dr. Anderson

Jul 29 2020

Review for Dr. Anderson

ABSOLUTELY WOULD RECCOMEND DR INESCU. TO MY FAMILY AND FRIENDS. EXCELLENT COMMUNICATION WITH PATIENT. CERTAINLY NOT RUN OF THE MILL DR. SAVED MY LIFE.

JACK ALLEY Jul 29 2020

Review for Dr. Ionescu

Knowledgeable, listened, good nurse (Andrea), timely, excellent bedside manner

Jul 29 2020

Review for Dr. Chester

Sandra North Jul 29 2020

Review for Dr. Deters

She's the best! Always puts my kids at ease. Listens intently and gives a thorough explanation on her treatment plan. Thankful for doctors like her!

Tamara Gnaedinger Jul 29 2020

Review for Dr. Windhorn-Shaver

She always listens to my symptoms and seem very interested in my health.

Jul 28 2020

Review for Dr. Ionescu

Dr. Yang and his colleagues are efficient and thorough. I have seen Dr. Yang multiple times and I did not have to wait unnecessarily at any of the appointments. He is thorough, patient and explains what he is observing in the eye or on the screen (images of the eye)

Jul 28 2020

Review for Dr. Yang

Excellent Dr. Went beyond what I was expecting by calling me at home and giving me an update on my situation. Thank you Dr. Hubbard you are the best.

Guy Hawks Jul 28 2020

Review for Dr. Hubbard

Both my husband and I had our first appointments with Dr. Haymore just today and we both were exceedingly satisfied. He and his staff were thorough, pleasant, and explained everything. We would not hesitate recommending Dr, Haymore.

Jul 28 2020

Review for Dr. Haymore

My first visit was impressed with her friendly, thorough manners. She made me feel comfortable and in good care.

Jul 28 2020

Review for Dr. Anderson

Roland Jul 28 2020

Review for Dr. Lasalle

Dr. Grim has been my physician for 5 years. She is easy to talk to; she does asks the right questions and is always responsive to my input and questions. I never feel like she is rushed or ignoring me. I would recommend her to others, women or men.

Jul 27 2020

Review for Dr. Grim

Excellent. He's treated both my wife and I for over a decade. Always outstanding.

Steve Jul 27 2020

Review for Dr. Koeske

I am so glad that he is my doctor. He listens to what I have to say, he tell me what he thinks is the problem and we have a great conversation about it. His explains are easy to understand.

Carol Jul 27 2020

Review for Dr. Julsen

Dr. King answers my questions and sometimes gives me alternative solutions to some of my issues. This is very helpful. She also has a great bedside manner.

Richi Caldwell Jul 26 2020

Review for Dr. King

As usual my appt. went very smoothly I have the utmost trust in Dr Yang.

Nancy Tyler Jul 26 2020

Review for Dr. Yang

I have and always will recommend Dr. Koeske to others!

Deb Pittack Jul 25 2020

Review for Dr. Koeske

Jul 25 2020

Review for Dr. Hubbard

Dr. Haymore and staff evaluated me for cataract surgery. Everyone was nice, helpful and thorough. I had an excellent experience.

Hugh M Jul 25 2020

Review for Dr. Haymore

Dr. LaSalle is very kind, caring and knowledgeable. She is the best doctor I have ever had. I would recommend her to anyone!!

Sharon wihtelin Jul 25 2020

Review for Dr. Lasalle

Very informative and friendly

Jeff Broyles Jul 24 2020

Review for Dr. Jain

Dr. Hauxwell has been our doctor for many years and we are thankful for him his care & concern.

Jackie Sachse Jul 24 2020

Review for Dr. Hauxwell

Thorough and friendly. Everyone was masked up

Jul 24 2020

Review for Dr. Haymore

Dr Ionescu is usually very patient with questions I have and very informative. My last appointment seemed rushed, but, I'm thinking she might have had a time crunch.

Jul 24 2020

Review for Dr. Ionescu

Dr. Hauxwell is very knowledgeable, thorough, respectful & pleasant. Staff is very capable & caring. The clinic was efficient without a long wait even during this pandemic.

Jul 23 2020

Review for Dr. Hauxwell

Jul 23 2020

Review for Dr. Bassett

Very knowledgeable, professional and easy to understand

Nancy Connors Jul 23 2020

Review for Dr. Jain

Dr. Spitz is wonderful. I was comfortable with him, we laughed, he was thorough. I would definitely recommend that others seek him out!

Shirl Jul 23 2020

Review for Dr. Spitz

A Doctor who knows his speciality Knowledgeable and very good at analyzing the patient needs and addresses the patient concerns Thank you for your time.

Daniel Freerksen Jul 22 2020

Review for Dr. Bassett

Dr. Ionescu is a stellar medical professional. SHE offers caring and quality care with balanced concern for emotional and physical issues.

Kathryn Cooney Jul 22 2020

Review for Dr. Ionescu

Dr Hubbard is a fantastic physician. My wife and teenage kids see him as well. He's thorough, knowledgeable, caring and compassionate.

Jul 22 2020

Review for Dr. Hubbard

Excellent health care with focus health maintenance.

George W Miller Jul 22 2020

Review for Dr. Ionescu

Daisy Jul 21 2020

Review for Dr. Orenstein

First visit. For the first time in a long time I feel like there is a plan that will address multiple issues.

Jul 21 2020

Review for Dr. Staben

Dr. Haigh is very involved with his patients, and he is very encouraging, patient and kind. Best Dr. I've ever been to.

Jul 21 2020

Review for Dr. Haigh

My husband has been a patient of Dr.Koeske for at least 25 years. Dr.Koeske always explains all of Genes concerns. We think he is great.

Jul 21 2020

Review for Dr. Koeske

He was very thorough in his examination & explanation of his findings & advice. He even called me at home on Sunday to clarify an issue with me! I was very pleased with my first appointment with him!

Jul 21 2020

Review for Dr. Bassett

He took his time, asking questions, and answering questions. Did not rush you out.

Jul 21 2020

Review for Dr. Bassett

Dr. Anderson reviewed my medical information with me and she is on top of all that is important!

Jul 20 2020

Review for Dr. Anderson

The best doctor I have ever gone to!

Nicky Denman Jul 18 2020

Review for Dr. Haigh

I was dreading finding a new PCP but she was SO helpful with referrals, kind, patient & listened. I didn't feel rushed & I am very thankful to have such a kind advocate on my side. Great experience!

Cassandra Anne Guay Jul 18 2020

Review for Dr. Grim

John Rieger Jul 17 2020

Review for Dr. Boyum

I had a very complete and satisfying initial visit with Dr. Ionescu. She is personable and has excellent health questions and answers. Highly recommended.

Jul 16 2020

Review for Dr. Ionescu

Kind, patient, professional, trustworthy, thorough.

Jul 15 2020

Review for Dr. Huber

Knowledgeable, professional, reasonable, down to earth, takes the time to understand me and put up with my questions. Best of all, I appreciate a doctor that speaks to me as a person and not a "patient".

Jeff Randall Jul 15 2020

Review for Dr. Julsen

JEAN S. Jul 15 2020

Review for Dr. Orenstein

Dr. Hubbard is always helpful and easy to talk to. I really appreciate everything he does for me.

Nevajane Moran Jul 15 2020

Review for Dr. Hubbard

Dr is always attentive to my wants and needs, as is his staff, always a pleasure to see him.

David Sundstrom Jul 14 2020

Review for Dr. Staben

Excellent; thorough; friendly; professional; caring; excellent communication of my condition; answered all questions.

Jacqui Parker Jul 14 2020

Review for Dr. Ionescu

Best I have ever worked with. Exceptional caring and practice.

Jul 14 2020

Review for Dr. Haymore

She is attentive and thorough. Used to dread doctors visits, but no more thanks to Dr. ionescu!

Jul 14 2020

Review for Dr. Ionescu

He listens to me and I can tell he has reviewed my chart and symptoms before he sees me. He is highly intelligent and informed about my diagnosis, which I can't say about other doctors I've seen. I feel like he has saved my life, and I can't recommend him high enough!!

Sue Eastman Jul 13 2020

Review for Dr. Bragin-Sanchez

My first visit and he listened intently to my concerns and took immediate action to help me resolve a nagging injury.

Don Ebert Jul 13 2020

Review for Dr. Julsen

Dr.Ionescu is very, very thorough and does NOT mind spending time and explaining treatments for physical problems. Always feel better when I leave her office.

Virtus E Young Jul 12 2020

Review for Dr. Ionescu

I am 100percent pleased with Dr. Yang. He is extremely professional, caring and kind. I feel I am in excellent care.

Carole Parfett Jul 11 2020

Review for Dr. Yang

We love Dr. Windhorn-Shaver! We couldn’t imagine going to another pediatrician for our little one. She is always happy, very knowledgeable, always takes the time to explain things and answers any question we may have big or small!

J. Craig Jul 11 2020

Review for Dr. Windhorn-Shaver

He seemed very nice and caring. Asked me if I had questions then patiently answered!

Cindy Jul 11 2020

Review for Dr. Julsen

Yun

Jul 09 2020

Review for Dr. Haymore

My visit was a check up and med check, things went well, we added a blood draw, Dr. Hubbard always has taken the time and concern and care with me that I need. I appreciate that.

Rachel Wood Jul 09 2020

Review for Dr. Hubbard

Excellent Dr. makes sure you understand everything and always takes her time with you.

Linds Jul 09 2020

Review for Dr. Ionescu

Dr King has been a great provider for me. She has helped me with a number of serious issues. She listens well and is caring.

Floy MacPhee Jul 07 2020

Review for Dr. King

Excellent doctor. Actually “listens“ to what you have to say. We trust he’s judgment and rely on his directions and advice.

M Hal... Jul 07 2020

Review for Dr. Julsen

One of the best drs I have ever seen

Jul 07 2020

Review for Dr. Staben

Lauren Jul 07 2020

Review for Megan Hall

Location

MultiCare Deaconess Hospital

800 W 5th Ave, Spokane, WA 99204

Frequently Asked Questions

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