St. Francis Hospital

67%

Patients that would definitely recommend
3% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
69%

Patients who gave a rating of 9 or 10
Equal to the national average

67%

Would definitely recommend
3% lower than the national average

St. Francis Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%59%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

St. Francis Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%44%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

He's such a kind caring doctor and has made me feel so comfortable when I see him.

Sangee Moran Jul 08 2020

Review for Dr. Farley

Dr Velling is fantastic at explaining and making sure he is helping with your pain and making sure you don't have any questions

Wendy F. Jul 04 2020

Review for Dr. Velling

Very easy after prep. Talked me through it put me at ease no problems Manny anesthesia tech great. All nurses great! Dr. Ojeaburu very good! Painless afterwards!! Thank you.

Keith garrison Jul 03 2020

Review for Dr. Ojeaburu

Great listener. Didbt have to repeat myself

Royce H. Jun 29 2020

Review for Dr. Velling

Really appreciate Dr. Velling taking time to learn what I have been dealing with and I feel confident he will help me find a solution to my pain.

Anonymous Jun 29 2020

Review for Dr. Velling

As always, Dr. Velling listens carefully to my concerns, and responds professionally and with heartfelt care. My grandbaby toddled into the televisit often (sorry Dr V!), yet the focus remained on my healthcare.

G. L. Jun 29 2020

Review for Dr. Velling

Have been treated by Dr Velling for past 10 years and has always been a good experience. He and his staff always tisten and take an interest in you as a person.

Dan M. Jun 26 2020

Review for Dr. Velling

Dr Horan is great. She is very patient in listening to your problems and answering all the questions.

Jun 26 2020

Review for Dr. Horan

very good

Anonymous A. Jun 25 2020

Review for Dr. Velling

Just a great experience. Dr Srikanth has a great reputation in the community and it is well deserved. He is very kind and patient and doesn’t sugar coat anything. Very thorough and concerned about the patients well-being.

tinah Jun 23 2020

Review for Dr. Srikanth

Had a ingrown toenail, the whole staff was friendly, professional, and caring. The procedure was fast and painless. Will recommend to all.

John Carnino Jun 23 2020

Review for Dr. Bock

I've been seeing her for over 5 years. Very nice and compassionate doctor. Takes the time to listen to your concerns.

Natalie Itliong Fechter Jun 23 2020

Review for Dr. Gill

Great dr, easy to deal with and excellent diagnosis.

Thomas R. Jun 23 2020

Review for Dr. Velling

Dr. Velling is a caring doctor who truly strives to improve his patients quality of life and relieve their pain issues.

Deborah T. Jun 21 2020

Review for Dr. Velling

This was my first visit with Dr. Gray. He was very professional, honest, a great listener and eager to assist resolving my hip pain. He conducted a preliminary exam, provided a logical manner in which to proceed and more importantly, gave me hope.

Don Butler Jun 21 2020

Review for Dr. Gray

The doctor listened to me. He was empathetic with my son.

Anonymous A. Jun 20 2020

Review for Dr. Velling

Mark C. Jun 20 2020

Review for Dr. Velling

Christine F Jun 20 2020

Review for Dr. Gray

Very proficient

Ken Jun 19 2020

Review for Dr. Titova

Excellent bedside matter! Very engaging and personal. Took his time explaining and answering ALL my questions.

Jun 18 2020

Review for Dr. Gray

Dr. Green provided me with a couple of options for my treatment and worked with me to chose a treatment I was comfortable with.

Jun 18 2020

Review for Dr. Green

Nancy Batayola Jun 18 2020

Review for Dr. Troncales

Dr. Velling explains your conditions in a way you can really understand and his staff is friendly and caring. Excellent care.

Loren S. Jun 18 2020

Review for Dr. Velling

Tonya Reynolds Jun 16 2020

Review for Dr. Scheinost

Dr Velling has always been number one in my book!!! I'm speaking as a patient since 2003. I have referred many friends and family members. I will continue to refer people in the future.

Cheryl D. Jun 16 2020

Review for Dr. Velling

Dr Velling gives you all options and choices available to you. He gives the pros and cons of each option. He is willing to spend time so you understand and are Educated on all your choices. I have recommended him to a number of my friends,

Randolph D. Jun 16 2020

Review for Dr. Velling

Outstanding medical knowledge, patient, and friendly make office visits a breeze

Jun 14 2020

Review for Dr. Green

I've been seeing Stacy for my prenatal care over the last 7 months of pregnancy and she has been a delight! I am not afraid to ask any questions and have never felt judged or uneasy about her responses.

Jun 13 2020

Review for Stacy Ingle

Greart

Jackie J. Jun 12 2020

Review for Dr. Velling

So far I have only had two visits, and I feel like Dr Velling listens. I'm finally being pointed in the right direction for get better.

K A. Jun 10 2020

Review for Dr. Velling

I’ve seen Dr. McCloskey since the day I was born, I’m 30 now. He’s always been professional and very knowledgeable. Thoroughly answers all my questions. I trust him with my life! I could not imagine seeing another heart doctor. McCloskey is the best!

Natalie Jun 09 2020

Review for Dr. McCloskey

I t been a wonderful experience I am treated very well,

Charles R. M. Jun 06 2020

Review for Dr. Velling

As always, Dr. Velling, listens, educates, gives options--I trust him completely or I would not go during this time of pandemic. He has excellent sanitation procedures, and knows I am high risk for the virus.

Linda W. Jun 06 2020

Review for Dr. Velling

Dr. Velling has helped me so much with my pain to make my life easier He is very thorough and and compassionate I’ve had great experience going to the clinic highly recommend them

John C. Jun 05 2020

Review for Dr. Velling

Great appointment Kind ,knowledgeable,thanks

Joanna Jun 05 2020

Review for Dr. Bidus

Listens and respectful. Knowledgeable of disease processes

P Fickel Jun 04 2020

Review for Dr. Lambert

Ian Whiting Jun 04 2020

Review for Dr. Martin

Excellent experience, excellent surgeon.

Laura Harris Jun 03 2020

Review for Dr. Anwar

Dr. Blau makes me feel like we can handle anything together. She is more like a friend and totally Top Notch oncologist

Inez Hollmann Jun 03 2020

Review for Dr. Blau

He was not as bad as everyone is saying. I think people interpret his behavior as non caring, when it is just a cultural difference.

Brent f. Jun 02 2020

Review for Dr. Kim

Lorraine M Casillas Jun 02 2020

Review for Dr. Shogren

I would definitely recommend Dr. Sugar. He has always been very kind to me and very honest. Never had any problem with him or his entire staff.

Thomas P Cowan May 30 2020

Review for Dr. Sugar

Awsome so far

Anonymouspainin A. May 30 2020

Review for Dr. Velling

Always tells ya what he is doing

Anonymous A. May 30 2020

Review for Dr. Velling

They all put you at ease. I know when I am there that all staff are trying to do there best to help me..

Michael P. May 29 2020

Review for Dr. Velling

May 28 2020

Review for Dr. Podgurecki

Dr. Velling has my full trust and his procedure nurses are always kind.

Anonymous C. May 28 2020

Review for Dr. Velling

Excellent listening and discerning. I really appreciate Lynn.

Virginia M. May 28 2020

Review for Dr. Velling

L. S. May 27 2020

Review for Dr. Velling

Dr. Khan is a very professional and kind doctor. He is patient and attentive.

Thomasina Gallishaw May 27 2020

Review for Dr. Khan

May 26 2020

Review for Dr. Poehlmann

Very pleased with the whole appointment.

May 24 2020

Review for Dr. Gray

Unprofessional, Misdiagnosed my problem, Arrogant, Cold, Indifferent

May 24 2020

Review for Dr. Cassman

Dr. Green is an excellent, personable physician who I highly recommend not only for his superior skills and knowledge but also his attention to patient concerns to ensure the best possible care.

May 23 2020

Review for Dr. Green

I feel that my provider and his staff truly cares about their patients.

Laura A. May 23 2020

Review for Dr. Velling

Excellent

Anonymous A. May 23 2020

Review for Dr. Velling

I had a very good experience from start to finish.

Svitlana S. May 23 2020

Review for Marina Podolskiy

I felt very comfortable explaining my concerns to Dr Velling. He listened to me and then came up with a plan to treat my condition that I was comfortable with.

Jeanine B. May 21 2020

Review for Dr. Velling

Very nice guy and gentle Phyiscian. May 20 2020

Review for Dr. Ory

Great

Ken May 20 2020

Review for Dr. Moore

Straight shooter- no nonsense.

Leland R Deaver May 18 2020

Review for Dr. Gray

I've known dr. Gray for several years. He has performed three surgeries on me.he is kind, direct and an expert at what he does. He has over 30 years experience in orthopedic surgery. In my opinion he's one of the finest orthopedic surgeons around. I would highly recommend dr. Gray to anyone.

Ken Obrien May 17 2020

Review for Dr. Gray

My experience has been great, working with this provider explains everything very well.

C. C. May 16 2020

Review for Dr. Velling

Very clear on what his pre diagnoses was and the treatment plan also very thorough as he could be with out current xrays and mri Look forward to working with him

Sabrina M. May 16 2020

Review for Dr. Velling

Dr Velling provides all information needed before any procedure you are to undergo. And he always keeps you as ease, through the entire process beginning to end.

R. M. May 16 2020

Review for Dr. Velling

Very Caring Doctor. Thank you

Anita H. May 16 2020

Review for Dr. Velling

Worst doctor experience I have ever had. Had to find another neurologist.

My Experience May 16 2020

Review for Dr. Chowdhury

Never fell so happy about a Dr Bock’s knowledge about really what was happening with my foot and why the pain I’ve lived with for so long.

Dalemarie Manatad May 14 2020

Review for Dr. Bock

Dr Adatia is the most kind and caring physician I’ve ever seen. He is thorough and orders tests/makes referrals to get to the bottom of a problem. I highly recommend him!

krismn May 13 2020

Review for Dr. Adatia

Dr. Trivedi was kind and thorough and ordered necessary tests. There was minimal wait time for appointments. Office staff were friendly and responsive in a timely manner.

krismn May 13 2020

Review for Dr. Trivedi

I liked Dr. Moore although I had to wait 45 minutes to see him. He was thorough and the appointment was great.

May 06 2020

Review for Dr. Moore

Its always good, he really listens and makes me feel comfortable. Most doctors seem so keen on pushing medications. He never rushes you and really just "listens". I am glad I found him and will continue going back to this clinic. (whole staff is always kind/nice)

Jason May 02 2020

Review for Dr. Kucera

Grace May 01 2020

Review for Dr. Marfo

Friendly, efficient and knowledgeable staff!

Apr 30 2020

Review for Dr. Bock

Apr 30 2020

Review for Dr. Wohns

Personable, knowledgable, accommodating. Good listener and provided options recognizing patient needs and desires.

Apr 29 2020

Review for Dr. Gray

Dr. Gray took care to make sure he understood my injury. I found him to be kind and compassionate.

Leah Apr 26 2020

Review for Dr. Gray

The man should not be allowed to practice medicine. Saw him twice and every time he dismissed me. Got second opinions each time they instantly knew what was wrong with me.

Apr 24 2020

Review for Dr. Eun

Dr. Wohns was wonderful. I needed a disc replaced in my neck. 45 min. outpatient surgery. i was very well informed and all my questions were answered. I feel like I got my life back!

Apr 24 2020

Review for Dr. Wohns

Dr Chaffee is a wonderful doctor is very patient and explains what would be helpful in treating my diabetes.

Apr 23 2020

Review for Dr. Chaffee

Dr Kim has been my doctor for a few years now. He is always kind and compassionate.

Anita Dagner-Stratton Apr 18 2020

Review for Dr. Kim

Apr 10 2020

Review for Dr. Wohns

Absolutely love Dr. Ennis. He spends the time a patient needs and really listens. He is a fabulous MD and I am devastated that he has been on a personal leave of absence from Franciscan since I believe January. We need him back as soon as possible. I love him!!

Yolanda Apr 07 2020

Review for Dr. Ennis

nobody will ever find a better doctor and staff. ive had stitches i didnt even feel the needles going in. serious flu, ill never go anywhere else for medical. Dr. and staff are the greatest. i very highly recommend Dr McLaughlin.

mike silvers Apr 07 2020

Review for Dr. McLaughlin

Apr 02 2020

Review for Dr. Wohns

good doctor but he has poor time management skills my first appointment was scheduled for 11:00 by 12:15 I left and re-scheduled. the office needs to realize the patients time has value also.

John Apr 01 2020

Review for Dr. Adatia

Received the worst care from this doctor. Dismissive and condescending.

Mar 31 2020

Review for Dr. Sherpa

Always friendly and professional. Very caring.

Mar 31 2020

Review for Dr. Troncales

Katherine B Mar 27 2020

Review for Dr. Hosoda

He helped me when I was unable to walk. I went home the day. When I had a complication with my incision he had me come in ASAP. He treats you like a partner in care. His bedside manner is great.

Mar 20 2020

Review for Dr. Gray

Awesome doctor! A lot of time spent with me and answered all my questions. I think I have finally found a great ENT. Thank you Dr Stern.

Mar 20 2020

Review for Dr. Stern

Mar 18 2020

Review for Dr. Podgurecki

Mar 17 2020

Review for Dr. Stern

Erin S. Mar 17 2020

Review for Dr. Velling

Mar 14 2020

Review for Dr. Wohns

Dr Overstreet was my doctor growing up, and she always took the time to sit and talk with me about whatever I was in there for. I was a patient for at least 13 years, and don't have a single complaint

J.Charbonneau91 Mar 10 2020

Review for Dr. Overstreet

Location

St. Francis Hospital

34515 9th Ave S, Federal Way, WA 98003