Virginia Commonwealth University (VCU) Medical Center

78%

Patients that would definitely recommend
8% higher than the national average


Virginia Commonwealth University (VCU) Medical Center is a medical facility located in Richmond, VA. This hospital has been recognized for Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

1 rating was better than expected

  • Death following a serious complication after surgery

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
74%

Patients who gave a rating of 9 or 10
5% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Virginia Commonwealth University (VCU) Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Virginia Commonwealth University (VCU) Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%63%73%

Providers

Provider Reviews

The best knee and shoulder surgeon in Virginia - and probably beyond!

John Aug 04 2020

Review for Dr. Zaslav

T Livingston Aug 04 2020

Review for Dr. Bradford

Dr Deal is a very dedicated doctor. I have never had a doctor that cared for me like he does, or at least none that made me feel like they did.

Delores Lee Aug 01 2020

Review for Dr. Deal III

Stellar experience with Dr. Stanwix. His surgical skills and artistry brought me back to him a second time. He has a great bedside manner, if that's important to you, but for me, I wanted a surgeon I could really trust. I'm thrilled to have found him!

Midlothian, VA Jul 31 2020

Review for Dr. Stanwix

Knowledgeable. Personable. Professional. He really listens to you and can help you. I highly recommend Dr. Prajapati for both adults and children.

Jul 26 2020

Review for Dr. Prajapati

Jennifer H. Jul 24 2020

Review for Dr. Ham

Hancock Jul 24 2020

Review for Dr. Ellenbogen

Just the best Dr

Peggy Holt Jul 22 2020

Review for Dr. Torbert

Dr. Deal is very outgoing doctor. He is down to earth and caring! I recommend him!

Susan Turkal Jul 19 2020

Review for Dr. Deal III

Ariesa Jul 12 2020

Review for Dr. Bunchman

Billi Jo Achurra Jul 09 2020

Review for Dr. Lipato

Steve Jul 09 2020

Review for Dr. Towne

KMB Jul 07 2020

Review for Dr. Deal III

Jul 03 2020

Review for Dr. Stanwix

I was a patient of dr. Hess and I say you couldn't find a better orthopedic surgeon

Dale Reeder Jul 01 2020

Review for Dr. Hess

Jun 30 2020

Review for Dr. Webb

Dr. Zaslav is a terrific orthopedic doctor! He is on time and is very knowledgable and highly respected in his field. He is kind and interested in doing a good job to make you feel better

TRMcE Jun 27 2020

Review for Dr. Zaslav

Excellent visit but had to wait a bit long to see the Dr. also chairs not wiped down between waiting patients

Patrick Alberti Jun 25 2020

Review for Dr. Habibi

ChrisS. Jun 25 2020

Review for Dr. Habibi

I have been a patient of Dr. Deal before. I was very happy to know I would be in his and his staff's care again. Everyone is very patient, attentive, and caring. Dr. Deal gives it to you straight. No misunderstandings about what path to take to be well. Tell everyone about him and his team.

Barbara Cope Jun 24 2020

Review for Dr. Deal III

J Jun 24 2020

Review for Dr. Mears

Dr. Patel was a pleasure to work with. He was unfailingly warm, compassionate and caring. The operation was a complete success despite preexisting complication factors. Moreover, his staff is exceptional in their courtesy, friendliness and professionalism. I can't recommend him highly enough.

George F. Knight Jun 23 2020

Review for Dr. Patel

Pleasant and efficient office staff. Dr Deal was super and caring. I'm glad my Primary provider sent me here.

GORDON K Jun 23 2020

Review for Dr. Deal III

My Dad has been a patient of Dr. Habibi for about 4 years. During this time he has seen Dr.Habibi in the office and has had outpatient procedures. Dr. Habibi is thorough, takes the time to explain details and options. He is very personable and cares deeply for his patients.

Robyn Johns/Albert Williamson Jun 22 2020

Review for Dr. Habibi

Very professional, had many Steroid injections, and by far this was the least painful. Talked me through the whole procedure.

Jun 19 2020

Review for Dr. Chapman

Cliff thinks dr h is tops am omg the doctors who have treated him for 99 years

cLiff Neilson Jun 19 2020

Review for Dr. Habibi

David Jun 18 2020

Review for Dr. Habibi

Dr. Habibi was very attentive to my concerns and questions. He is truly professional, very knowledgeable and offers clear direction for the way forward.

Rich Jun 18 2020

Review for Dr. Habibi

He took the time to listen and to assess the complete picture.

Karen Proctor-Corbett Jun 18 2020

Review for Dr. Nixon

Jun 17 2020

Review for Dr. Chapman

Dr. Habibi practices a high degree of empathy with a great bedside manner His staff is highly efficient.

Jeffrey Rosen Jun 11 2020

Review for Dr. Habibi

This review concerns Dr. Nikisha Richards, not Dr. Taylor

Jon Palmer Jun 11 2020

Review for Dr. Richards

Have been to see him for over 25 years now. Appointments are on time and no waiting. Works with you to manage your own health. Staff pleasant.

M MCCALLISTER Jun 11 2020

Review for Dr. Brodeur

Sue Danehy Jun 11 2020

Review for Dr. Habibi

First visit was outstanding. Friendly staff and Doctor explained my condition very well.

EWP Jun 10 2020

Review for Dr. Deal III

Gloria Spencer Jun 06 2020

Review for Dr. Nicolato

Asks questions during your description for the visit. Listens for trigger points for better diagnosis.

Vincent Zajac Jun 04 2020

Review for Dr. Habibi

Very clear explanations

Larry M Jun 04 2020

Review for Dr. Habibi

Dr. Nixon was patient, a good listener to my issues and goals, a good communicator, and instilled my confidence in his knowledge and caring. I highly recommend him.

J Greenwell Jun 04 2020

Review for Dr. Nixon

Mocks patients and makes fun of them in medical notes.

Ann May 29 2020

Review for Dr. Lanni

Dr. Deal is an outstanding surgeon. He is caring, compassion and a very knowledgeable physician. He instills a sense of confidence in the way he responds to questions and concerns. He has high expectations of his staff and those that look after his patients. Highly recommended.

May 25 2020

Review for Dr. Deal III

May 24 2020

Review for Dr. Deal III

Dr.Habbi was willing to fit me in without an appointment and listen to my issues and prescribe medication to correct my problem

Belinda May 21 2020

Review for Dr. Habibi

There is no care associated with this practice. My son has cerebral palsy and I have to beg for treatments and medicines literally.

Regina Williams May 20 2020

Review for Dr. Monasterio

Initial visit. Felt very comfortable with Dr Nixon. Hope to have him as my cardiologist for a long time.

J A Suzadail May 17 2020

Review for Dr. Nixon

Great experience and hip is great ! Fast recovery/ highly recommended by staff at vcu

Turner Thompson May 17 2020

Review for Dr. Golladay

Visit was great... all of my issues were settled completely & new medications were ordered...

Shirley Rowland May 15 2020

Review for Dr. Habibi

I found Dr Habibi to be very knowledgeable, and easy to talk to. I never felt uncomfortable talking about difficult subjects.

May 14 2020

Review for Dr. Habibi

To me Dr. Deal is a rare combination of a skilled surgeon and a real person. So many specialists only see a leg, breast or knee walk into the office; he understands that body part comes wrapped in a package of a real person with a name.

Elaine J Lidholm May 13 2020

Review for Dr. Deal III

The staff are very kind and caring of their patient. Always Has been that way. The lady during this sad time at front door was very warm and friendly.

Wendy whitlow May 13 2020

Review for Dr. Zaslav

Dr. Deal is very positive and straight forward in his approach to my healthcare and remains diligent in keeping an eye on my health concerns, given my family history.

Susan Ahlers May 12 2020

Review for Dr. Deal III

The BEST! Full hip replacement. Perfect!

Joe H May 12 2020

Review for Dr. Patel

Cathy Hatcher May 11 2020

Review for Dr. Wolver

S. A. May 08 2020

Review for Dr. Stovall

My first virtual medical visit went very well. It was efficient and I had no problems with the technology. Dr. Habibi was very professional and approachable as usual. I got all my questions answered and was left with a very positive opinion about the visit.

Gene Settle May 08 2020

Review for Dr. Habibi

Virtual visit went smoothly. Dr Habibi professional, thorough, helpful and easy to talk to.

Gerald Schrader May 07 2020

Review for Dr. Habibi

Brilliant doctor with great sense of humor and integrity

M Bennett May 07 2020

Review for Dr. Nixon

Was very professional and being cautious with this virus stuff.

Lou Ann Everhart May 07 2020

Review for Dr. Nixon

Dr. Habibi is excellent. He is caring, knowledgeable and reassuring.

May 07 2020

Review for Dr. Habibi

Dr. Bunchman of Grand Rapids MI saved my son's life. We will forever be grateful for his knowledge, kindness, patience and compassion. He will always hold a special place in our hearts and prayers. We would highly recommend him and his staff.

Chris H. May 06 2020

Review for Dr. Bunchman

On line visit due to Covid-19. Office staff and Dr Habibi all had a friendly, efficient and professional process for checking me in and discussing my medical issue

James F (Fred) Whitley May 04 2020

Review for Dr. Habibi

Joyce May 03 2020

Review for Dr. Patel

May 03 2020

Review for Dr. Patel

Absolutely love him. I had hardly any pain and best recovery from right shoulder surgery.

May 01 2020

Review for Dr. Zaslav

Roberta Carlson Apr 30 2020

Review for Dr. Jaffe

Very professional, yet knew how to make you feel comfortable as well. That's a very important trait. Answered all of my questions extremely well.

Karen Armstead Apr 30 2020

Review for Dr. Habibi

My virtual followup visit was very efficient and effectively done. Dr. Habibi asked several pertinent questions and we were able to quickly come to agreement on the next step in my treatment. He and his staff were, as before, friendly and polite.

Doug M Apr 30 2020

Review for Dr. Habibi

I have been seeing Dr Habibi for two years and have been very pleased with his knowledge and caring manner. I would recommend him highly.

David Apr 30 2020

Review for Dr. Habibi

Dr. Nixon is excellent. Very thorough and detailed. He takes the time to listen to his patients and answer any questions or concerns they may have. Thank you!

Tom Rubanyi Apr 30 2020

Review for Dr. Nixon

PROCESS WENT SMOOTHLY WITH NO DISSATISFACTION. EVERYONE INVOLVED WERE MOST HELPFUL IN GETTING THIS 80 YEAR OLD THROUGH HIS FIRST VIRTUAL APPOINTMENT. COULD NOT HAVE BEEN MORE PLEASED WITH THE VISIT.

Apr 24 2020

Review for Dr. Habibi

EXCELLENT doc. listens and talks to you; spends time with you. been a patient for several years, and I trust him.

Apr 23 2020

Review for Dr. Pierantoni

He is a wonderful surgeon and wonderful person. I had the best possible experience with his care.

Julia Spalding Apr 23 2020

Review for Dr. Mounasamy

Dr Nixon asked several on my health, vital signs, how my meds are working. Plus several more about my recent hospitalization. He listened to my concerns and listened very well to my concerns. I’m a retired critical care RN of 30 years. He talks to me as a professional Colleague

Apr 21 2020

Review for Dr. Nixon

He was concerned about my problem and has been very helpful.

Apr 16 2020

Review for Dr. Habibi

Is always good to visit with Dr. Habibi, he is caring and also listen to my concerns. He also provides me with the support I need.

Jose Apr 07 2020

Review for Dr. Habibi

Rick Boucher Apr 07 2020

Review for Dr. Nixon

Dr Nixon discovered my aneurysm and was very helpful in getting it repaired. Very helpful also in explaining the condition and options

Apr 07 2020

Review for Dr. Nixon

cathyhatcher Apr 03 2020

Review for Dr. Patel

I definitely would recommend Dr John V. Nixon. He is intelligent, thorough in explaining what is going on with me, friendly, easy to talk to. I would give a "ten" if available!

Ginger Olansen Apr 01 2020

Review for Dr. Nixon

Dr Christensen is a fantastic doctor and diagnostician. He is both an accurate doctor in diagnosing as well as a personable and caring physician. I have only had exceptionally good experiences with him and I whole heartedly recommend him.

Gary Nolte Mar 31 2020

Review for Dr. Christensen

CSH Mar 31 2020

Review for Dr. Nixon

I was very satisfied with his service. He sent me to see Dr Morrison who I have an appointment with tomorrow and hope my problem will finally be solved. Thank you for your service.

Dorothy Causeway Mar 31 2020

Review for Dr. Habibi

I agree with 99.9% of reviews I have read here. Waiting on surgery to give more great review.

Mar 31 2020

Review for Dr. Habibi

Dr. Golladay was simply fantastic from the very first visit to my very last recovery visit. He and his staff were always available and always very quick to get back to me with any question or concern. I am pain free now, and could not be more pleased with the results of my hip replacement.

Dan Ensminger Mar 30 2020

Review for Dr. Golladay

Dr. Deal performed my emergency surgery. He was friendly and positive, and he clearly explained what he would be doing (pre-surgery) and what he did (post-surgery). He informed me before the surgery that he had performed the surgery I needed a high number of times, and that was comforting.

Julie Mar 25 2020

Review for Dr. Deal III

Very knowledgeable and easy to work with. I highly recommend him.

Mar 25 2020

Review for Dr. Habibi

K. Brown Mar 23 2020

Review for Dr. Carter

carolyn Mar 22 2020

Review for Dr. Cloud

I have seen Dr. Z many times over many years for my orthopedic needs and hold him in the highest regards as a physician. He has performed two knee surgeries on me and attended to other related orthopedic needs.

Chip Isbell Mar 20 2020

Review for Dr. Zaslav

Knowledgeable staff from the front office to the weigh-in, vital checks and exam! I have no complaints and I have highly recommended Dr. Covington.

Sandra Francis Mar 19 2020

Review for Dr. Covington

Mar 18 2020

Review for Dr. Smith

Just wonderful. He visited me before surgery, was there after surgery. Very nice man. Surgery was a success. Thank you very much Dr. Kates.

Bonnie Miner Mar 16 2020

Review for Dr. Kates

Great office! Very helpful, welcoming, and efficient! Dr and the office have never let me down with any assistance I’ve ever needed!!

Mar 16 2020

Review for Dr. Bhat

This review is for the staff responsible for helping patients with prescriptions. They are very impolite, extremely rude and incompetent. Horrible experience.

Mar 13 2020

Review for Dr. Kuemmerle

Excellent, caring, empathetic, skillful, intelligent beyond measure. Just the doctor you want in a very difficult time.

Mar 08 2020

Review for Dr. Morgan

The last visit was good as always

Joanna Mar 07 2020

Review for Dr. Ryan

Location

Virginia Commonwealth University (VCU) Medical Center

1250 E Marshall St, Richmond, VA 23298

Frequently Asked Questions

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