Mountain States Health Alliance - Norton Community Hospital

68%

Patients that would definitely recommend
2% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

68%

Would definitely recommend
2% lower than the national average

Mountain States Health Alliance - Norton Community Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%85%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%67%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Mountain States Health Alliance - Norton Community Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%60%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%79%73%

Providers

Provider Reviews

Very punctual and informative. Very likable person, straight forward approach to helping his patients. The kind of doctor we all need when facing tough times in our lives.

W D Moore Jun 04 2020

Review for Dr. Pierce

I was a patient actually long ago. She Is the best, hands down. My kids are grown now and as smart and healthy as she said they would be. I could go on and on about my experience as a first time mom and beyond. But I'll just assure you that she is like a caregiver from heaven. It's a blessing.

Nichole D Alexander May 14 2020

Review for Dr. Washington-Moore

I highly recommend him as he has taken such good care of me in treating my black lung. Very compassionate and very knowledgeable in the treatment of black lung. I know his care is what is keeping me going. The office staff is amazing too.

Charles Fields Apr 30 2020

Review for Dr. Raj

Wisecounty Gal Apr 13 2020

Review for Dr. Campbell

Excellent bed side manner. Very compassionate and respected your input. Thank you Dr. Horton for taking care of me.

Susie Thomas Mar 13 2020

Review for Dr. Horton

Dr. Wilson and his staff are excellent. They have cared for me and family for a few years and we have very satisfied. You can call and Laurie Tankersley immediately takes care of the issue. Would highly recommend this practice to anyone.

Jan 24 2020

Review for Dr. Wilson

Dr. Wallace is a wonderful doctor. I base my review on his work with me over the years. The only negative I have to say is not about him but the office staff who work at his practice. They’re quite rude and unprofessional at times.

Jan 09 2020

Review for Dr. Wallace

Very professional but personal. I not only feel so much better, but feel like I have made some dear friends.

J Wells Jan 02 2020

Review for Dr. Musick

Best Best Rehab group in the area PERIOD!!!! Great group of people!!

Gary Hubble in Kingsport, TN - Dec 24 2019

Review for Dr. Musick

P.O.S.

William Bolinsky Dec 18 2019

Review for Dr. Wilson

Great bunch of girls and Bradly. All have the knowledge and and grit to get the job done. I really am greatfull to all of them..

Mary Buck in GRAY Tn. - Nov 22 2019

Review for Dr. Musick

Painful night mare for 3 long days and nights in hospital! He was stoned

Barbara Oquinn Sep 18 2019

Review for Dr. Bentley

Sep 12 2019

Review for Dr. Newberry

Wonderful doctor who really cares about his patients.

May 14 2019

Review for Dr. Wheatley

May 06 2019

Review for Dr. Cusano

Thanks for providing a great therapy recovery group, and great atmosphere!

Apr 02 2019

Review for Dr. Musick

Very friendy, efficient, and caring staff!

Mar 22 2019

Review for Dr. Musick

Mar 10 2019

Review for Dr. Campbell

Very intelligent and helpful. Her office staff is very efficient. I have never waited more than 5 to 10 minutes for my appointments. Dr. Kaur returns messages promptly.

Mar 06 2019

Review for Dr. Kaur

Dr. Sheppard is great. He always listens and is never in a hurry. He and his staff are always courteous and friendly. He is always knowledgeable about my conditions and medicines. I give Dr. Sheppard my highest recommendation.

Wise, VA - Jan 14 2019

Review for Dr. Sheppard

Dr. Newberry is an amazing doctor and person, very knowledgeable and easy to talk to, extremely patient and genuinely interested to help

wise, VA - Dec 24 2018

Review for Dr. Newberry

Great bedside manner. Listens well and shows care and concern.

VA - Nov 02 2018

Review for Dr. Horton

Did a great job in getting me back . Very knowledgeable !! I would highly recommend, I have been to several,but will only Come back here.

Anthony McDavid in Duffield, VA - Oct 11 2018

Review for Dr. Musick

Excellent staff and place. Highly recommended to anyone needing therapy

Alvasia in Kingsport , TN - Oct 10 2018

Review for Dr. Musick

Everyone is extremely helpful. They all work together , get along , and make you feel you're a part of their team. They have all worked with me and done so well. You walk in here and it's as if they've known you forever . This is the number 1 place I tell everyone to go too!

Shelby in Kingsport, TN - Oct 09 2018

Review for Dr. Musick

Nice staff. Treats everyone the same. My first time here, I felt like I've been here several times. First physical therapy experience and I felt at home.

Janet M in Kingsport, TN - Oct 04 2018

Review for Dr. Musick

Patricia Hall in Gray, TN - Sep 28 2018

Review for Dr. Musick

Wonderful physician. I read a previous post about a pap smear without lubrication, you cannot use lubrication as it can alter your pap smear result. She did use water to help and always has. She is truly a phenomenal provider.

Wise - Sep 11 2018

Review for Dr. Washington-Moore

One of the most caring and knowledgeable physicians in the area.

Chris Starnes MD in Norton, VA - Aug 23 2018

Review for Dr. Cusano

Dr. Pierce takes time to talk to his patients, he very thorough. Highly recommend him.

Clintwood, VA - Aug 08 2018

Review for Dr. Pierce

BJ Harrison in Kingsport, TN - Jul 06 2018

Review for Dr. Horton

Jody and his staff are by far the best in the Tri Cities. He has treated me after my back and hip surgeries with excellent results. He genuinely cares about his patients as does his staff. Don't settle for less than the great treatment you will receive at Achieve.

Gina B in Bluff City, TN - Jul 02 2018

Review for Dr. Musick

Runs an absolutely great rehabilitation center. Has the best staff in the Tri-cities!

Thomas in Kingsport , TN - Jun 27 2018

Review for Dr. Musick

Brenda in Norton, VA - Jun 25 2018

Review for Dr. Ford

She is amazing - she's on top of her game. Listens well and gives great care.

S. Landis in Church Hill, TN - Apr 26 2018

Review for Dr. Kaur

She delivered my first and second child who are now teenagers. She was always friendly.

RICHMOND - Apr 25 2018

Review for Dr. Washington-Moore

Very helpful

Apr 16 2018

Review for Dr. Wheatley

I haven't had any therapy with him but he is a very nice man and I have seen the care he does give to his patients and he has a big heart and cares about his people

Jacqueline campbell in Gray, TN - Apr 04 2018

Review for Dr. Musick

This man truly honest to God cares about his patients. By far best doctor I've ever been to

Norton, Va - Mar 07 2018

Review for Dr. Pierce

Angela King in Cleveland, Va - Jan 30 2018

Review for Dr. Sergent

Kingsport TN - Jan 13 2018

Review for Dr. Horton

Jan 05 2018

Review for Dr. Kaur

Sharon maggard in Wise, VA - Nov 27 2017

Review for Dr. Kumar

Apparently nothing was sanitized . come home after survey with infections. Been on antibiotics for a month. Will not refer anyone to see this doctor. Suppose to go for a follow up.. But guess what? NOT.. WE ARE DONE WITH THE MEDICAL SYSTEM. PERIOD.

Pennington gap - Nov 13 2017

Review for Dr. Dozier

Haysi, Va - Oct 18 2017

Review for Dr. Sergent

russell martin in Wise, VA - Sep 12 2017

Review for Dr. Bevins

Dr. Newberry always takes time to pull up a chair and really listen.He takes my concerns seriously.

Wise, VA - Aug 15 2017

Review for Dr. Newberry

I had a great experience here and I also got a lot of inspiration and support from the staff.

Eric Waddell in GRAY, TN - Jul 15 2017

Review for Dr. Musick

Everyone here was wonderful. I want to take them home with me.

Janice Wallace in GRAY, TN - Jul 14 2017

Review for Dr. Musick

I could not of ask for a better doctor to take care of me. I trust him 100 percent.

Bill in Norton - Jul 07 2017

Review for Dr. Pierce

I was dismissed after a mix up in urine samples resulting in a failed drug screen which they refused to retest me.

Jul 01 2017

Review for Dr. Kumar

Wonderful doctor and care giver, most of all caring man. He listens to you and addresses the issues. Thank you for all you did for me 8 years ago. Connie OBriant

Connie OBriant in A!bertville Al - Jun 26 2017

Review for Dr. Pierce

Great staff professional and friendly.

Tim Strayhorn in Kingsport, TN - Jun 20 2017

Review for Dr. Musick

He was very helpful.

Sierra Broome in Johnson City, TN - May 24 2017

Review for Dr. Musick

Great service and knowledge!

April in Kingsport, TN - May 18 2017

Review for Dr. Musick

I need him for to be my doctor please!!

Sonjia Haynes in Appalachia - May 09 2017

Review for Dr. Ford

Jamie in Norton va - May 06 2017

Review for Dr. Campbell

Best place in the Tricities area for physical therapy, excellent care provided by staff.

Sherry Horne in Johnson City, TN - Apr 14 2017

Review for Dr. Musick

Friendly staff, clean environment, very pleased with results

Todd bragg in Kingsport , TN - Mar 27 2017

Review for Dr. Musick

Very nice people's very Clean.and very understanding

Judy in Norton, VA - Mar 19 2017

Review for Dr. Kumar

Great place and great people

Drushey in Gray TN - Mar 08 2017

Review for Dr. Musick

Capable and friendly staff.

Gay crawford in Kingsport, TN - Feb 28 2017

Review for Dr. Musick

I had a wonderful experience with Achieve and I would highly recommend the, to friends and family. Bradley Martin has done am exceptional job helping me throught my recovery. I would come back again just to hang out around him.

Jonathan Peters in Kingsport, TN - Feb 24 2017

Review for Dr. Musick

Wait times were almost nonexistent! Convenient location in Gray! Would recommend to anyone!

Kingsport, TN - Feb 24 2017

Review for Dr. Musick

Really appreciate the interest Jody showed in my progress.

Kevin Ewers in Kingsport, TN - Feb 18 2017

Review for Dr. Musick

This practice is very friendly and helpful. I had an enjoyable experience here.

LORENIA in Blountville, TN - Feb 15 2017

Review for Dr. Musick

Terry in Kingsport, TN - Feb 08 2017

Review for Dr. Musick

Sherry in Kingsport, TN - Feb 08 2017

Review for Dr. Musick

I had a great experience with his staff, they were all extremely friendly.

Andrea vandyke in Blountville, TN - Jan 20 2017

Review for Dr. Musick

I have enjoyed working with the staff. They were all very helpful knowledgeable. I would highly recommend this facility for anyone needing physical therapy.

Karen Thompson in Kingsport , TN - Jan 12 2017

Review for Dr. Musick

Tlashae in Norton va - Dec 02 2016

Review for Dr. Dingus

Sharon Burchfield in Norton, VA - Nov 29 2016

Review for Dr. Freundel

Really enjoyed the people here. They were all very helpful and always available to help and answer questions. I highly recommend Achieve!

Trey DeVault in Kingsport , TN - Nov 11 2016

Review for Dr. Musick

David in Maryville, TN - Oct 18 2016

Review for Dr. Musick

Dr kumar is a caring doctor who listens to his patients and is very compassionate

Rodney Davis in Clitwood va - Sep 26 2016

Review for Dr. Kumar

Very nice man. Listens to your problems and does a step by step approach in ensuring the right tests are being done to cover each problem I have with my lungs. I highly recommend Dr V.Raj to anyone having breathing problems.

William C. in Penn Gap, VA - Sep 16 2016

Review for Dr. Raj

The clinic is wonderful. The staff is wonderfulocated . The clinic always looks clean and in good repair. The location and convenience getting in and out of the streets is good. It seems to be well equipped and the staff is always wiping equipment down.

Debbie Boggs in KINGSPORT, TN - Aug 26 2016

Review for Dr. Musick

Dr. Moore is very intelligent however her bedside manner is not. If you are not a first time mom-to-be, she's your doctor.

ebd in Norton,VA - Aug 14 2016

Review for Dr. Washington-Moore

Cindy Greene in Kingsport, Tn - Jul 20 2016

Review for Dr. Musick

Everyone from the front desk, the techs, and the PT genuinely care about the patient. They go above and beyond

Pam queen in Kingsport, TN - Jul 16 2016

Review for Dr. Musick

Janie Yates in Kingsport, TN - Jul 15 2016

Review for Dr. Musick

ellen wicht in Meadowview, VA - Jul 13 2016

Review for Dr. Horton

Dawn in Norton, Va - Jun 27 2016

Review for Dr. Washington-Moore

Dr Shepherd was great but his nurse never takes the phone calls or accepts messages so she can call back. There is no way you can contact Dr Shepherd if you need to clarify about medications, side effects or any problems arising from treatment till your next appointment.

Meena in Wise, VA - Jun 20 2016

Review for Dr. Sheppard

He would not finish listening to my wife's reason why she was in the ER and treated her like a drug addict very rude

Norton, VA - Jun 10 2016

Review for Dr. Williams

Donna cox in Pound, VA - May 03 2016

Review for Dr. Wheatley

Very intelligent, well rounded experience in medical field, most compassionate and personally caring doctor. Treats from the heart. Respects and cares for patient and patient's family.

larry Rogers in Kingsport, TN - Apr 28 2016

Review for Dr. Moore

Good diagnostician, knowledgeable, stays up to date on latest treatment regimes and pharmaceuticals. Listens. Recommend.

G Borque in Jonesborough, TN - Mar 25 2016

Review for Dr. Bechtel

Dr Mullins is a wonderful Dr. would recommend him highly .

porter in southwest va - Mar 22 2016

Review for Dr. Mullins

Very professional! I LOVE this place and would not go anywhere else!

Debbie Morrell in Kingsport, TN - Jan 29 2016

Review for Dr. Musick

lucy:smom in Coeburn,Va - Jan 15 2016

Review for Dr. Washington-Moore

Rachel Smith in Pennington Gap, VA - Jan 14 2016

Review for Dr. Litton

Ashley in Big Stone Gap, VA - Jan 06 2016

Review for Dr. Freundel

I love Dr. Couch. She takes time to get back to you in any situation. Very considerate of a patients needs. If you're sick she works you right into her busy schedule. Often staying late to help all of her patients.

Gloria Jones in Jonesville - Jan 05 2016

Review for Dr. Couch

Great doctor

William S in Coeburn, VA - Jan 05 2016

Review for Dr. Bevins

Dr. Campbell is an exceptionally good diagnostician as well as a sympathetic listener. It's thanks to him that I had a couple of tricky conditions diagnosed and treated correctly.

LT in Norton, VA - Dec 30 2015

Review for Dr. Campbell

Location

Mountain States Health Alliance - Norton Community Hospital

100 15th St NW, Norton, VA 24273