Henrico Doctors' Hospital

77%

Patients that would definitely recommend
7% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2019, 2018, 2017)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Joint Replacement Award™ (2020, 2019, 2018)

Superior clinical outcomes in knee and hip replacement

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

America’s 100 Best Hospitals for Prostate Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Bariatric Surgery Excellence Award™ (2020)

Superior clinical outcomes in bariatric (weight loss) surgery

Coronary Intervention Excellence Award™ (2020)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Gynecologic Surgery Excellence Award™ (2019)

Superior clinical outcomes in gynecological surgery

Labor and Delivery Excellence Award™ (2019, 2018)

Superior clinical care of women during and after childbirth

Stroke Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were better than expected

  • Collapsed lung due to a procedure or surgery in or around the chest
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

77%

Would definitely recommend
7% higher than the national average

Henrico Doctors' Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Henrico Doctors' Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

May 27 2020

Review for Dr. Shah

Prompt, knowledgeable and friendly service made me feel confident with Dr. Hepper. I’ll refer him to my friends and return for my medical needs.

Susan May 23 2020

Review for Dr. Hepper

Very easy to understand and took his time to explain my situation

Diane F May 23 2020

Review for Dr. McDermott Jr

Friendly, good explanations and seldom a long wait time.

May 23 2020

Review for Dr. Desai

Dr. Green, is very empathetic. He explains things so a person can easily understand their option, he gives choices explains pros and cons. He is punctual, and has a great bedside manner.

May 22 2020

Review for Dr. Green

Dr. Thurston is always caring and thorough.

Danny Johnson May 22 2020

Review for Dr. Thurston

Deborah K Fields May 22 2020

Review for Dr. Moore

Great doctor and great care!

Vicki May 22 2020

Review for Dr. Ramsey

Quality service. The entire staff wore mask. Exam room was spotless. Dr. Desai made me very comfortable, explained my options, very courteous It’s what I’ve come to expect at Ortho Virgina

May 22 2020

Review for Dr. Desai

He is a very intelligent, competent Ortho Doctor and am very pleased to be a patient! He shows he cares and encourages his patients to move forward with strength and compassion too help you with your pain and medical issues! Thank you Dr Nordt!

A. Greenway May 22 2020

Review for Dr. Nordt

I trust Dr. Shaia to take care of all my orthopedic issues.

May 21 2020

Review for Dr. Shaia

Dr. Hepper is always prompt, Has a very caring manner And is so precise when giving injections. And I appreciate that!

Brenda W May 21 2020

Review for Dr. Hepper

Dr. DeSai is a great doctor and I highly recommend him. He took plenty of time examining my hands and explaining possible courses of action. His manner is courteous and professional.

Smwilkins May 21 2020

Review for Dr. Desai

Dr. Van Manen is the best!

May 21 2020

Review for Dr. van Manen

Dr. Reyes is kind, compassionate, and professional. He answers all of my questions fully, and he doesn't rush through appointments.

L. Adams May 21 2020

Review for Dr. Reyes

I love Dr Boyce. He has always treated me like I am the only person he has to see. Never rushes. Very quiet and kind demeanor. I have recommended him on many occasions

Tei Yeatts May 21 2020

Review for Dr. Boyce

He was very caring & understanding. He listened to my concerns & took care of them. After weeks of being in pain, I finally got a full night of sleep!

JP Fogle May 20 2020

Review for Dr. Desai

I have been seeing Dr. Ramsey for many years and she always makes me feel like I am a friend and not just a patient. She is never in a hurry and she is truly interested in how you are physically and mentally. I would highly recommend her.

Marjorie Baker May 20 2020

Review for Dr. Ramsey

Dr Sharma has been my Dr since about 2007. He operated on the left hand- a great pain relieving experience with complete healing and full recovery. He routinely administers cortisone shots to the right thumb to help me until I can plan surgery on the right. You Have the best with Dr Sharma.

Stewart May 20 2020

Review for Dr. Sharma

Dr. Young really explains things well.

May 20 2020

Review for Dr. Young

Professional, knowledgeable and thorough

May 20 2020

Review for Dr. Young

Needed knee replacement. Very thorough in describing what was needed and what would be done. Most recent visit was two months after surgery. Recovery is going well and this was last visit with Dr. Nordt.

Ron A May 20 2020

Review for Dr. Nordt

Dr Shaia provided the necessary follow-up information in a clear, concise manner.

May 19 2020

Review for Dr. Shaia

Dr. Maughan is not my doctor. Dr. Veech is my doctor for last three years. Thanks

William Ellis May 19 2020

Review for Dr. Maughan

May 19 2020

Review for Dr. Burke

I have been with Dr Coble for six years now and I can only say good things about her. She is kind and gentle, always explain everything to me and make sure that she answered all my questions. I love her and will stay with her as long as I can.

May 19 2020

Review for Dr. Coble

Dr. Shaia explained everything and answered all my questions. He came back to check on me after the nurse fitted the boot. She was nice and thorough too. I made it 63 years without breaking anything, I’m glad they were there when I did!

May 19 2020

Review for Dr. Shaia

Dr. Knapp has been my doctor since 2002. Every time when I see her, she is checking my overall health and not only the gynecology problem that I am visiting for. She is very professional, with great experience and caring personality.

May 19 2020

Review for Dr. Knapp

I like Dr Pendyal and would gladly recommend her.

May 19 2020

Review for Dr. Pendyal

My visit was great. The office, nurse and Dr. Smith were pleasant and professional.

Evelyn Edwards May 19 2020

Review for Dr. Smith

It was good, considering the circumstances.

gilda jones May 19 2020

Review for Dr. Bui

Dr. Weiss is marvelous! He listens to you and is very kind and gentle. He suggested a stem cell shot, which nobody else had suggested. It seems to be working! He is the only foot doctor I will go to ever again!! If I could give him 10 stars, I would.

May 18 2020

Review for Dr. Weiss

Many visits to an excellent physician.. He listens, he cares, and he fixes.

Linda Egland May 18 2020

Review for Dr. Shaia

I am very satisfied with Dr. Gibbs as my cardiologist. He is very much a professional and always very cordial. His bed side manner is exemplary. He is very understanding and explains everything so I can understand it.

Betty Rocke May 18 2020

Review for Dr. Gibbs

Gregg Arrington May 18 2020

Review for Dr. Greer

Dr. Burke is very thorough, and always takes the time to ask more questions and listen carefully to my answers. She has also been a gear educator through two pregnancies, and through other issues I have experienced. I have great trust in her skills and in our relationship.

Jill C May 18 2020

Review for Dr. Burke

I have been a patient of Dr. Levitt for many years. I've been pleased with his care and that of his team. He listens and makes recommendations as required.

Howard Schechter May 17 2020

Review for Dr. Levitt

I’ve been seeing Dr Nicholson at his Parham office for a number of years and am always pleased with his staff and more importantly Dr Nicholson himself. Never a long wait.

Diane Ault May 17 2020

Review for Dr. Nicholson

Irene Shields May 17 2020

Review for Dr. Hahn

Lawrence Scott May 17 2020

Review for Dr. Schulman

Nancy Bragdon May 17 2020

Review for Dr. van Manen

Excellent Dr

May 17 2020

Review for Dr. Hepper

Dr Nicholson is easy to talk to and friendly. He is patient with listening to my questions, and provides answers that are easy to understand. His staff is thorough, caring and efficient.

May 16 2020

Review for Dr. Nicholson

One of the best Doctors I have ever interfaced with, to the point, listened and understanding of the issues.

Dale May 16 2020

Review for Dr. Harris

Dr. Reece was wonderful. He took his time with me and didn’t rush me answering all of my questions. He is warm and engaging and very very bright. I highly recommend him. His assistant Ronda was lovely too!

Z. Silver May 16 2020

Review for Dr. Reece

Excellent clinician. Thorough in explaining, comforting during procedure and patient's well being is his priority. Dr. Crowl is simply the best!!!

Michael West May 16 2020

Review for Dr. Crowl

Dr Desai is very knowledgeable and he was efficient. He cuts to the chase and I like that.

Heather M. May 16 2020

Review for Dr. Desai

I have been seeing Dr. McGroarty for most of my life and he has saved my life many times. He has called me on holidays just to see how I was doing. He has a deep compassion for his patients. I can honestly say that I would not be here today if it wasn't for him. Best GI doctor ever.

Susan L Craver May 16 2020

Review for Dr. McGroarty

Julie Brown May 15 2020

Review for Dr. Hutcheson

May 14 2020

Review for Dr. Sharma

Kristine Ahladas May 14 2020

Review for Dr. Giordano

Very informative concerning knee replacement. Dr. Shaia replaced two family members one a hip and the other a knee. The family members were well pleased.

Cynthia Moore May 14 2020

Review for Dr. Shaia

May 14 2020

Review for Dr. Iuorno

Doctor Franks is a great doctor and surgeon. He listens to your questions and gives down to earth answers . Thank You !

Great Doctor and Surgeon ! May 14 2020

Review for Dr. Franks

Didn’t feel rushed happy with visit

May 14 2020

Review for Dr. Walker

Virtual visits have worked very well

Lee Helis May 14 2020

Review for Dr. Parisi

To me Dr. Deal is a rare combination of a skilled surgeon and a real person. So many specialists only see a leg, breast or knee walk into the office; he understands that body part comes wrapped in a package of a real person with a name.

Elaine J Lidholm May 13 2020

Review for Dr. Deal III

Good, honest, and ole fashioned professional doctor. Very likable guy.

Herman Massenburg Jr May 13 2020

Review for Dr. Maughan

Professional, quick, knowledgeable, and caring Physician.

May 13 2020

Review for Dr. Desai

My husband and I have both seen Dr. Greenwood. Very professional, knowledgeable and great bedside manner. Highly recommend!

May 13 2020

Review for Dr. Greenwood

Excellent medical care. Answers all my questions and cares about me as a patient and person.

Mary G. May 13 2020

Review for Dr. Reece

May 13 2020

Review for Dr. Desai

James Thomas May 13 2020

Review for Dr. Herring

Really appreciated Dr Desai’s treatment - thorough, thoughtful and empathetic. Excellent care!

May 13 2020

Review for Dr. Desai

First time visiting Dr. Shaia - great bedside manners, very personable and easy to talk to about my situation.

May 13 2020

Review for Dr. Shaia

The staff are very kind and caring of their patient. Always Has been that way. The lady during this sad time at front door was very warm and friendly.

Wendy whitlow May 13 2020

Review for Dr. Zaslav

Follow up appt. regarding my dental appliance for sleep apnea. Have a follow up with the dentist in June and Dr Schulman requested I have the dentist forward those results to him also.

Ron Edling May 13 2020

Review for Dr. Schulman

Prompt friendly and informative.

May 13 2020

Review for Dr. Harris

He has helped me out with multiple surgeries over the years and he is the only one I would recommend DO NOT SELL OR GIVE OUT MY EMAIL!!!

May 13 2020

Review for Dr. Glowacki

Dr. Glowacki is very thorough, professional, and does an excellent job of clarifying medical issues and procedures. He was recommended to me by friends and I have recommended him to others with hand and wrist issues.

Kimberly Verlander May 13 2020

Review for Dr. Glowacki

Excellent provider, very professional! He takes time listening to your concerns and explains in detail his treatment plan.

May 13 2020

Review for Dr. Harris

May 13 2020

Review for Dr. Smith

Dr. Deal is very positive and straight forward in his approach to my healthcare and remains diligent in keeping an eye on my health concerns, given my family history.

Susan Ahlers May 12 2020

Review for Dr. Deal III

Very Likely! He took the time to get to know me as a person and not just the condition

Wayne Francisco May 12 2020

Review for Dr. Harris

Very professional, knowledgeable and kind.

May 12 2020

Review for Susan Uhle

Always goes above and beyond for me! There is never a wait, easy to communicate with, and truly cares about her patients. 10/10!

Arielle May 12 2020

Review for Dr. Bowers

May 12 2020

Review for Dr. Kump

Professional, supportive and thorough with the examination. She is always willing to take the time to listen and answer all questions.

Jeanne Hening May 12 2020

Review for Susan Uhle

James Pell May 12 2020

Review for Dr. Parisi

Good, caring and thorough service and follow-up!!

JEANNETTE BALTHASER May 11 2020

Review for Dr. Carter Jr

Bill Wood May 11 2020

Review for Dr. Gibbs

May 11 2020

Review for Dr. Weiss

Dr. Pendlebury is very personable. I don’t know any other way to explain it other than to say she’s not “doctory” in her demeanor. She has seen me through 4 pregnancies and I have absolute trust in her care. I rarely Find doctors I feel comfortable and confident in but I love Dr. Pendlebury.

May 11 2020

Review for Dr. Pendlebury

Very,very happy having Dr. White as my doctor.

Mary S Jones May 10 2020

Review for Dr. White

Very professional and prompt. Quickly removing my anxiety over my injury.

May 10 2020

Review for Dr. Shaia

He was very attentive and to the point. I felt like he really wanted to help me.

Robert May 10 2020

Review for Dr. Kump

Wallace Mahanes May 10 2020

Review for Dr. Schulman

Dr. Stephen Thurston and Dr.. Obannon are probably the two top neurologists in the state of Virginia. Their professionalism, bedside manner and knowledge is unparalleled.

T. Shaw May 09 2020

Review for Dr. Thurston

Love Dr. Dunnavant! I have been a patient for 20 years and she is worth the drive. With everything going on with COVID-19, I felt very safe walking into her office.

StacieW May 09 2020

Review for Dr. Dunnavant

Mary Lynn Slaughter May 09 2020

Review for Dr. Knapp

Dr. Julius is always attentive, identifies several options for treatment, and teaches you how to follow the plan that you jointly come up with. He is very patient and willing to accommodate your needs to assist you with following the treatment.

May 09 2020

Review for Dr. Julius

My knees were telling me that it was time for cortisone shots. The whole procedure was less than 10 minutes. Dr. Reese is very professional and has a way of making you feel comfortable. Would highly recommend him.

Angela Murphy May 09 2020

Review for Dr. Reece

Dr. Boardman really takes the time to listen to you. When you are with her you feel a connection as she truly understands your concerns. She is a Dr who truly wants to help you to figure out and medical problems. Dr. Boardman is very compassionate and a very knowledgable Dr.

Donna O'Reilly May 09 2020

Review for Dr. Boardman

I have been a patient of Dr. Desai for many years. He performed 2 hand surgeries for me which was very successful. He is one of the best doctors that I know. I highly recommend him.

May 09 2020

Review for Dr. Desai

Most arrogant dr I've ever been to. He talked down to me and my father as if to try to make us feel dumb. Spent very little time with us. Worst experience I've ever had at dr appt by far!

May 08 2020

Review for Dr. Kim

Very Good. Dr Vedina has been and is an excellent Doctor. Always has my best interest at heart.

John Byrd May 08 2020

Review for Dr. Vedina

Location

Henrico Doctors' Hospital

1602 Skipwith Rd, Richmond, VA 23229