Carilion New River Valley Medical Center

73%

Patients that would definitely recommend
3% higher than the national average


Carilion New River Valley Medical Center is a medical facility located in Christiansburg, VA. This hospital has been recognized for America's 250 Best Hospitals Award™ and Pulmonary Care Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

73%

Would definitely recommend
3% higher than the national average

Carilion New River Valley Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%83%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%46%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

Carilion New River Valley Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

Excellent! She listens and is truthful and knowledgeable. She is the best.

Mike Moore Jul 28 2020

Review for Dr. Jordan

Dr Jordan is a very good doctor because she respects her patients, is timely for appointments and a good communicator asking pertinent questions and giving straight answers.

Susan Austin Jul 26 2020

Review for Dr. Jordan

Dr. Mierisch is an amazing surgeon. I had a significant injury to three fingers from a table saw. Not only was he able to save my fingers, but I'm already back to unrestricted activity less than 3 months after the accident. The whole team at Carilion was outstanding.

Matt Cook Jul 24 2020

Review for Dr. Mierisch

Excellent surgeon. Caring person.

Karen Jul 22 2020

Review for Dr. Henshaw

Doctor Hannah takes good care of me and has my best interests at heart. I believe in what he says and does. Highly recommend him!

Mark Cash Jul 21 2020

Review for Dr. Hannah

He takes the time to answer your questions in a way that you will understand.

Harding Murray Jul 20 2020

Review for Dr. Boerth

Provider listens carefully and addresses all concerns. Thorough exam; treated as a person and not a symptom Staff is just as thorough and involved in one's care. Good communication with everyone.

Suzanne J Jul 19 2020

Review for Dr. Jordan

Very caring. Wants to make sure you have all the info needed to make informed decisions. Makes patient feel they are important to her.

Jul 18 2020

Review for Dr. Henshaw

Jul 17 2020

Review for Dr. Kwak

Amy Jul 17 2020

Review for Dr. Kwak

I had an office procedure 7/16/2020. All staff were pleasant and professional. Dr. Stephenson thoroughly answers any questions. I found him to be very professional and pleasant. I received excellent care and would definitely go back in the future if needed. Debra Shipman, PhD, RN

Jul 17 2020

Review for Dr. Stephenson

Dr. Boerth is always pleasant and takes his time.

MaryLou Moore Jul 07 2020

Review for Dr. Boerth

Mom and I both love Dr. March so much in fact that when he relocated to another town we followed even though it mean an extra hour drive round trip. We have always received prompt, friendly, knowledgeable and courteous care from him. We highly recommend his services.

Jul 07 2020

Review for Dr. March

Staff is always great and helpful

Michaelle Moore Jul 06 2020

Review for Dr. Boerth

Very pleasant and very through!

Jul 05 2020

Review for Dr. Jordan

Since my diagnosis of breast cancer Dr Henshaw came highly recommended by my gynecologist and she has been great with all of my surgeries. I wouldn’t have chosen anyone else to take care of me. I will forever be grateful to her and her staff.

Tracy Smith Jun 30 2020

Review for Dr. Henshaw

She's awesome!!

Jun 27 2020

Review for Dr. Stewart

Joe Marcy Jun 26 2020

Review for Dr. Boerth

Clara Martin Jun 26 2020

Review for Dr. Henshaw

I would certainly recommend Dr Boerth.

Judith F. Powell Jun 24 2020

Review for Dr. Boerth

I had a good visit and everything went good not too long of a wait and all treated me with care and concern.

Jean W. Rorrer Jun 22 2020

Review for Dr. Hannah

Dr. Henshaw is a wonderful, kind, concerned about your needs lady. I'm thankful that she was referred to me when I needed my surgery. The care I was given cannot be measured. She is definitely an asset to the community!

Barbata Jun 22 2020

Review for Dr. Henshaw

I highly recommend Dr. Jordan. She is a great listener and always seeks to find a solution to whatever issue you have. She is extremely proactive. I could not ask for a better Primary Care Physician.

Jun 22 2020

Review for Dr. Jordan

Dr. Henshaw is knowledgeable and compassionate. She has an excellent bed side manner and takes time with her patients.

Jun 18 2020

Review for Dr. Henshaw

Jun 17 2020

Review for Dr. Mick

Tommy Ivy Jun 15 2020

Review for Dr. Hannah

Jim S. Jun 15 2020

Review for Dr. Boerth

Lance Jun 09 2020

Review for Dr. Marrufo-Salazar

She is friendly and knowledgeable. She explains everything.

Jun 08 2020

Review for Dr. Ojomo

She is very easy to talk to and listens to what you have to say.

Teri Shockley Jun 05 2020

Review for Dr. Jordan

Jun 02 2020

Review for Dr. Hannah

HORRIBLE PATIENT CARE! Terrible nurse! The worst in follow up and follow through. CARRILLION IS WORSE THAN A VA HOSPITAL

Dd May 28 2020

Review for Dr. Bissell

May 28 2020

Review for Dr. Boerth

Excellent, personable, professional. He clearly explained the issues causing the problem and patiently explained the options

BD Smith May 27 2020

Review for Dr. Gwynn

Dr. Kwak may be fine, but because her office staff don’t wear masks, you risk your health every time you walk in the door. Why a physician allows this behavior during this time of pandemic is unfathomable. It certainly makes me question her medical judgement.

May 27 2020

Review for Dr. Kwak

As is the usual case, everything went great! I was taken into a room a few minutes before my appointment, the nurse did her tasks and I was taken to an examine room Where Dr. Hannah was there within 5 minutes. He did my physical In short order. He is polite, caring and an excellent Doctor.

Henry Wade May 27 2020

Review for Dr. Hannah

My visits with Dr. Henshaw have served to keep me calm when I’ve been worried, as she explains in detail whatever medical issue I’m going through. When she deems more tests to be necessary, she orders them right away and I’m not left to wait & worry. She knows her stuff!

May 26 2020

Review for Dr. Henshaw

May 23 2020

Review for Dr. Leslie

Dr. Henshaw and her staff made me feel comfortable. Dr. Henshaw explained in full detail what I had and the options that were available. After leaving her office. I felt much better about my surgery and glad that I decided to see her for my surgery.

Sandra Ross May 21 2020

Review for Dr. Henshaw

Excellent caring knowledgeable doctor!

Tiffany Brown May 19 2020

Review for Dr. Jordan

Dr. Jordan is awesome. She is always kind, considerate, patient & takes time during a visit to listen to what I have to say. I never feel rushed. I am a part of decisions she makes about my health.

Elizabeth Eanes May 19 2020

Review for Dr. Jordan

May 13 2020

Review for Dr. Boerth

Dr. Brown is a phenomenal doctor and runs a great clinic. She helped me with my contacts and dry eye issues.

Jimmy May 13 2020

Review for Dr. Brown

He was my attending physician for a week in the hospital. I had CRE and c diff. He and his team took vey good care of me. Answered all my concerns, took time to talk with me about what was happening. Has a great bedside manor, personable and is concerned about the person as well as the problems

May 12 2020

Review for Dr. Ghosheh

Dr. Hannah and all of the staff in this office are really good to me and my husband. very friendly and nice, makes you feel like you matter, this means a lot when you get to be in your 80's. Dr. Hannah pays attention when I have something to say.. Keep up the good work. Bless all of you

Conelia Sifford May 09 2020

Review for Dr. Hannah

Routine visit to follow up on my diabetes. Dr Boerth readily shares his vast knowledge re this subject. Learning new things about diabetes that I have not known prior to my visits with him. He also does not seem rushed , and answers any questions. Very positive visit.

bruce wayne thomas May 06 2020

Review for Dr. Boerth

He is very competent and thorough. I have gone to him for years.

JULIA FALLON May 05 2020

Review for Dr. Boerth

Dr. Kincaid has been my family physician for many years. He is knowledgeable, competent, caring and patient. I have been very satisfied with the care that I have received. Furthermore, the nurses & staff at Carilion Clinic Family Medicine – Radford are friendly, professional and excellent.

H. Tong May 04 2020

Review for Dr. Kincaid

Dr Skewes has been our doctor for as long as he has been in practice. He has been wonderful. No mater what time of day that we have needed to call him, he was there for us. He has even called us to ask how my wife was. He really cares.

C. E. Strain Apr 23 2020

Review for Dr. Skewes

My experience was a 5 Star. Dr. Henshaw and staff are kind and helpful. The office has a comfortable feeling. Dr. Henshaw takes the time to explain and answer all questions. Dr. Henshaw has a good bedside manner. I would highly recommend Dr. Henshaw due to my experience.

Apr 23 2020

Review for Dr. Henshaw

I would highly recommend Dr Henshaw. She was very friendly, helpful and knowledgeable about the procedure. The office staff for my follow up visit was friendly and helpful also. At no time did anyone seem inconvenienced by any questions.

Christa Apr 23 2020

Review for Dr. Henshaw

He operated on my knee three Times about three years ago he want get a chance to do it again I have severe pain every day .Run away from him. Believe what I tell you.

Apr 23 2020

Review for Dr. Gray

I have come to expect and receive the best of comprehensive care. Carl Hannah is extremely thorough, listens attentively, and follow up care is exceptional.

Judith Liberman Apr 23 2020

Review for Dr. Hannah

Stephanie Kern Apr 22 2020

Review for Dr. Heineck

Dr Jordan is the best,takes the time to listen.

Apr 14 2020

Review for Dr. Jordan

Anonymous Apr 12 2020

Review for Dr. Saab

I've never seen a more thorough doctor or a friendlier office! I would recommend him to anyone, anytime!

Joanna Hicks Apr 12 2020

Review for Dr. Rogotzke

Linda P Dillon Apr 10 2020

Review for Dr. Kwak

Someone who cares Apr 08 2020

Review for Dr. Gwynn

Dr Rivero is not only an excellent practitioner, he also shows genuine concern and compassion for his patients.

Ruel Campbell Apr 03 2020

Review for Dr. Rivero

Would recommend Dr Bissell! Excellent surgeon! After surgery, life changed dramatically! I call it a miracle! ??

Kathy Perdue Apr 02 2020

Review for Dr. Bissell

Brenda Green Apr 02 2020

Review for Dr. Rogotzke

Very thorough, very attentive and engaged

Ashley Apr 01 2020

Review for Dr. Henshaw

Dr. Boerth listens carefully, and his recommendations are appropriate and helpful. He is not an alarmist and clearly researches the patient's history before prescribing treatment. Office staff is friendly and efficient.

Laurel Mar 31 2020

Review for Dr. Boerth

I just love dr Jordan she's so nice and she really cares about her patients she does all she can do to take care of her patients she will go over and beyond I would recommend anyone to her

Cindy Phillips Mar 28 2020

Review for Dr. Jordan

Amazing staff and bedside manor. Not much of an assessment performed. Performed pretty extensive shoulder surgery, pain management after surgery is pretty much non existent. There are two other orthopedic surgeries required but they won’t be done by Dr. Gray.

Don’t let him open you up!! Mar 22 2020

Review for Dr. Gray

Mar 19 2020

Review for Dr. Henshaw

She's an amazing neurologist, great bedside manners, & genuinely cares. Yes, I've rcommended her to multiple people.

Beth Barber Mar 19 2020

Review for Dr. Cramer

I AM GRATEFUL FOR DR. BOERTH HE HAS TURN MY HEALTH AROUND IN A SHORT AMOUNT TIME. HE CARES FOR THE PATIENT AND LISTEN TO YOUR CONCERNS. I WOULD RECOMMEND ANYONE TO HIM.

DEENA Mar 15 2020

Review for Dr. Boerth

My dad has been a patient of Dr. Sklar’s for many years . He has guided him through his kidney disease and this past year through his kidney transplant. He has always been caring and taken his time to listen to our concerns and then explained Dad’s condition in language we can understand.

Mar 14 2020

Review for Dr. Sklar

Richard Lawson Mar 13 2020

Review for Dr. Sklar

Wonderful front staff & nurses, amazing dr

Mar 13 2020

Review for Dr. Boerth

Christopher dudley Mar 11 2020

Review for Dr. Marvin

Dr Boerth is great. his office staff leaves a lot to be desired. They are often short and rude. His nurse is great also.

Mar 10 2020

Review for Dr. Boerth

Dr. Boerth and his staff has always been very nice and professional during my appointments. Always listens to my problems and discuss how to solve these problems. He is very prompt in seeing me at my appointment time. I would recommend him to my friends and family.

Mar 10 2020

Review for Dr. Boerth

Mar 06 2020

Review for Dr. Jordan

Mar 03 2020

Review for Dr. Jordan

Dr. Boerth is a wonderful doctor- he listens attentively, asks questions as needed to understand the situation, provides answers to questions in a timely manner, Is a wonderful diagnostician, and is someone I would recommend highly!

Rebecca Martin Feb 29 2020

Review for Dr. Boerth

Very nice & punctual. He was easy to talk to an was interested in what I had to say about my medical issues.

Feb 28 2020

Review for Dr. Boerth

Feb 24 2020

Review for Dr. Marrufo-Salazar

Always takes time to listen. Always treated with dignity and respect by all of the staff. Not afraid to refer when illness demands it.

Faith Teel Feb 23 2020

Review for Dr. Jordan

Dr. Carl Hannah is the best doctor ever!!! He is likable, competent, thorough, personable, and honest. I trust that he will not give out medication if he feels it is not necessary. I am confident to have him as my doctor.

Ken Long Feb 22 2020

Review for Dr. Hannah

My visit was uneventful. Staff friendly and respectful as was Dr. Boerth.

Elva Douthat Feb 20 2020

Review for Dr. Boerth

Feb 16 2020

Review for Dr. Boerth

I've been going to See Dr Judy for as long as I can remember. He is patient, kind and has never misled me. He is truly a Professional and I would not go anywhere else.

Rick B Feb 12 2020

Review for Dr. Judy

Whether it’s my quarterly check up or a sick visit I still get the same friendly service. Dr. Jordan has the best bed side manner hands down!

Billy Caldwell Feb 12 2020

Review for Dr. Jordan

Linda Dobbins Feb 11 2020

Review for Dr. Badillo

Feb 11 2020

Review for Dr. Hawley

Tekenya Mitchell Feb 11 2020

Review for Dr. Leatherland

Saw this doctor twice. She asked me to repeat myself numerous times, didn't seem to listen. She insisted injections would help my issue, they only made things worse. Office messed up on two separate referrals,

Feb 10 2020

Review for Dr. Zhang

Routine 6 month exam to follow overall health. Thorough and thoughful. Answered my questions in a clear and concise manner. Listens well.

Feb 10 2020

Review for Dr. Jordan

Very thorough. Explained everything well and was gentle and kind in dealing with my pain.

A. Bland Feb 07 2020

Review for Dr. Colliver

I had a good experience with Him and everyone in the office so far. He is not much on words but he does his job.

Feb 06 2020

Review for Dr. Colliver

Elliston, VA Feb 05 2020

Review for Dr. Kadiri

Roger Handy Feb 05 2020

Review for Dr. Hannah

Dr. Jordan is always thorough and honest. She cares for her patients and wants to help them in any way she can.

Dave Feb 04 2020

Review for Dr. Jordan

Location

Carilion New River Valley Medical Center

2900 Lamb Cir, Christiansburg, VA 24073

Frequently Asked Questions

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