Carilion Franklin Memorial Hospital

69%

Patients that would definitely recommend
1% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

11 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
70%

Patients who gave a rating of 9 or 10
1% higher than the national average

69%

Would definitely recommend
1% lower than the national average

Carilion Franklin Memorial Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%58%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

Carilion Franklin Memorial Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%50%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%76%73%

Providers

Provider Reviews

Right on Q with your symptoms. So wish he would take all medical. All in all very good. Staff is respectful and friendly unlike others in the area. Your go to doctor that is a fact. Very smart.

Jul 15 2020

Review for Dr. Lewis

Highly qualified ED Nurse Practitioner

Jun 28 2020

Review for Frederick Barton

Dr Powell is one of the most compassionate doctors I've ever seen. She is knowledgeable, caring and all around a wonderful doctor. I would recommend her to anyone seeking a doctor. Both my husband and I are patients.

BRENDA GARD Jun 24 2020

Review for Dr. Powell

Don Carone Jun 12 2020

Review for Dr. Prior

Jun 05 2020

Review for Dr. Prior

JMP Jun 04 2020

Review for Dr. Stockton

Dr. Schopf is amazing. Very caring, friendly and a genuinely great human being. This was my first visit but he took care of the issue and spent the time needed to fix it. He answered all my questions. Truly an amazing doctor.

Akshay Sharma Jun 02 2020

Review for Dr. Schopf

Kenny Seay Jun 02 2020

Review for Frederick Barton

The whole experience was excellent. The front desk was friendly and efficient. I was seen on time. The doctor listened and cared about my issues. They developed a comprehensive plan and made sure I was ok with it and understood everything. Great experience.

May 22 2020

Review for Dr. Prior

Very helpful. To the point. Gives you straight answers. Highly recommend.

Phillip Anderson May 20 2020

Review for Dr. Prior

Dr. Prior is an incredible surgeon. 6 months post surgery and I am 100% pain free and back to living my life. Very knowledgeable and caring throughout the process. He helped solve something that many overlooked!

May 20 2020

Review for Dr. Prior

Dr. Brown is a phenomenal doctor and runs a great clinic. She helped me with my contacts and dry eye issues.

Jimmy May 13 2020

Review for Dr. Brown

It was simple & to the point.. Very good.. Ken Nichols

Ken Nichols May 08 2020

Review for Dr. Prior

Friendly. Personable. Knowledgeable

Bradley Ellsworth May 05 2020

Review for Dr. Prior

Apr 30 2020

Review for Dr. Schopf

The results of my surgery were amazing. Both Dr Prior & Monika were outstanding. Can't say enough about how caring they were.

Leonard & Kathy Bottema Apr 16 2020

Review for Dr. Prior

Old burn out? That's your brain! David Cummings is by far the best doctor in Roanoke.

Apr 07 2020

Review for Dr. Cummings

great, very caring dr. He takes time with his patients and helps them understand how they are doing and cares about you and how you are doing, not just giving medicine out.

Donna English Mar 23 2020

Review for Dr. Maxey

Dr. Clements is not only a wonderful physician but also a wonderful gentleman. He has saved my right foot twice from amputation. I couldn't ask for a more knowledgeable and compassionate doctor!

Mar 17 2020

Review for Dr. Clements

Dr. Cummings has taken care of me for 10 years...he is a great doctor. Receptionist is kind and friendly. Never had problems making an appointments!

Janice Jan 24 2020

Review for Dr. Cummings

Her nurse, Harmony is rude, judgmental and uncaring. Matt, the PA is also rude. Dr. Merten rushed me and seemed annoyed by questions. Do not go to this group.

Jan 15 2020

Review for Dr. Merten

Excellent Rotator Cuff repair Surgeon!

Regina in New Castle, VA - Jan 15 2020

Review for Dr. John

Melanie Ausburne Nov 14 2019

Review for Dr. Fidler

Oct 25 2019

Review for Dr. Bourhill

Dr. Daniel is direct and likes to keep moving. He keeps to his schedule so I'm never waiting for him to get to me. But, he is very thorough and answers questions. I give him my highest recommendation.

Robert Lyle Oct 05 2019

Review for Dr. Daniel

Sep 20 2019

Review for Dr. Kagey

Love Dr. Clements! Great personality, listened to my issue and “heard” my concerns. He gave me many options and tried various treatments on my foot pain. You couldn’t find a more caring doctor. His staff has always been professional and caring. My husband and I highly recommend Dr. Clements!

Liz E Sep 14 2019

Review for Dr. Clements

Was a patient of Dr. Lewis but as of 9/30/19 he no longer accepts United Health Care so I now must find a new doctor. What a pain

Sep 04 2019

Review for Dr. Lewis

Anna (age 86) Aug 04 2019

Review for Dr. Tershak

He's very kind, has a great bedside manner and answers all questions. He is going to do my hernia repair, wouldn't trust anyone else.

Jul 24 2019

Review for Dr. Tershak

Wonderful podiatrist who takes the time to get it right. Caring and concerned for your well being.

Jun 07 2019

Review for Dr. Clements

He's always been a bit temperamental. Threw a fit and refused to call in prescriptions to CVS. Would call in anywhere else. Herds people through like cattle. Be prepared to wait even with an appointment. Doesn't take credit cards or debit cards. Go somewhere else.

May 25 2019

Review for Dr. Cummings

Apr 23 2019

Review for Dr. Fidler

Based on comments left I was concerned about my appointment. The appointment could not have gone better. From reception to the doctor, everyone was very professional and caring. Excellent experience

Apr 23 2019

Review for Dr. Kagey

Apr 16 2019

Review for Dr. Ferrara

DR. Harron is a very skilled surgeon .thanks to him and god given skill i walk today! did odontoid screw placement and stabilized a fussion another doctor did , one of the most straightforward doctors i have had the pleasure of meeting . we trust explicitly. donald fugate

donald Fugate in VA - Apr 09 2019

Review for Dr. Harron

He is attentive and doesn't miss a trick!! he doesn't rush you - you know you have his complete attention

Mar 26 2019

Review for Dr. Ball

Dr Beacham basically saved my life and I’m indebted to him still,glad I have finally found where he went to after leaving Morehead Hospital I highly recommend him for any procedure needed for the best care and knowledge about your procedure beforehand.

Mar 23 2019

Review for Dr. Beacham

Mar 20 2019

Review for Dr. Cummings

Have been with Dr. Cummings since he began his practice in Roanoke. So my folder is pretty thick. Never had a problem with Dr. Cummings. He listens and truley wants to help.

Mar 14 2019

Review for Dr. Cummings

I call Kelly my "go to girl". She is as thorough, compassionate and knowledgeable as any body in her position. I cannot imagine her being rude t any one.

Chuck POss in roanoke, VA - Feb 28 2019

Review for Dr. Ball

Portia in VA - Feb 20 2019

Review for Dr. Stubbs

Usually good but after waiting so long, we left without seeing him

JW in Huddleston, VA - Jan 09 2019

Review for Dr. Lewis

He thinks he is the ladies man , however he is an old burn out that was never really good at his job. Years back I know he wouldn’t take Tricare. (Military insurance bc he wasn’t paid enough with them) I would have to pay cash.

va - Jan 08 2019

Review for Dr. Cummings

Dr Stubbs has continued to IMPRESS me with her kindness and patience with my Mother! Her team of nurses are so kind and she listens to patient and family about concerns - options for treatment and quick response. Thank you Dr Stubbs! Mary Sigmon & Sarah Holley

Mary Sigmon - Sarah Holley in Henry, VA - Dec 13 2018

Review for Dr. Stubbs

Great surgeon, he did several surgery on my left foot because I have a charcot with God's grace, he saved my foot not to be amputated.

GARY ARNOLD in Roanoke, VA - Nov 20 2018

Review for Dr. Clements

He has helped me tremendously one of the best dr I have had and he is all about helping you

Sue smith in Copperhill virginia, VA - Nov 04 2018

Review for Dr. Aziz

I was a little nervous because there were some fairly bad reviews for this office. It was fast, professional, and zero complaints. Dr. Kagey explained the procedure and executed. In, out and on my way.

Roanoke - Oct 26 2018

Review for Dr. Kagey

He is caring, thorough and explains things really well.

Oct 25 2018

Review for Dr. Maxey

I had the same experience. Rude, condescending, never did an exam. I had brain surgery at RMH in August and still in pain and they do not justify your pain or try and help. Even the staff was apologizing for him...

Roanoke, VA - Oct 19 2018

Review for Dr. Perkins

Very high concern for his patients, excellent interpretation of ECG results, quick to respond.

Oct 15 2018

Review for Dr. Phillips

Dr. John was amazing! I had an ACL and meniscus tear, which resulted in two surgeries, one for the repair, then a debridement for scar tissue a few months later. He walked me through all my options each time, answered all my questions, and was just spectacular!

Oct 11 2018

Review for Dr. John

Roanoke, VA - Sep 25 2018

Review for Dr. Cummings

Excellent visit recently with Dr. Aziz. Knowledgeable with a great patient manner.

Sep 17 2018

Review for Dr. Aziz

Worst doctor I’ve ever seen in my life. Showing no caring or respect at all. Would have no faith in him since he showed he does not truly care for his patients.

Roanoke , VA - Sep 09 2018

Review for Dr. Burke

Genuinely interested in finding the best way to treat you.

Cody Brown in Salem, VA - Aug 19 2018

Review for Dr. Clements

Terrible bedside manner, rude, arrogant and just flat out terrible attitude. Does not care about his patients and it shows. Patient beware...go elsewhere!!

Jul 20 2018

Review for Dr. John

CHT Jun 29 2018

Review for Dr. Harron

Carolyn in Moneta, VA - Jun 22 2018

Review for Dr. Lewis

Carolyn in MONETA, VA - Jun 19 2018

Review for Dr. Agee

Jenny in Roanoke, VA - Jun 16 2018

Review for Dr. Kagey

Morgan B in Roanoke , VA - Jun 13 2018

Review for Dr. Burke

Dr. Schopf operated and repaired my broken ankle three years ago. Since that time, I have full range of motion and am able to enjoy the sports and activities that I did prior to the injury. His bedside manor and care was outstanding. I would highly recommend him.

Pat O'Neill in Hardy, VA - Jun 12 2018

Review for Dr. Schopf

George & Jenny Richardson in Moneta, VA - Jun 04 2018

Review for Dr. Burke

Theresa Scott in Ferrum, Virginia - May 30 2018

Review for Dr. Beacham

Rebecca knight in Roanoke , VA - May 24 2018

Review for Dr. Stem

Lee Carter in Alderson WV - May 18 2018

Review for Dr. Harron

Great Doctor. Fixed me right up the first time.

Martin May 18 2018

Review for Dr. Schopf

Joyce Nottingham in Roanoke, Virginia - May 17 2018

Review for Dr. Bower

Excellent physician. If you ever have a medical issue, you can always be seen the same day you are having problem. Treatment is always on target to solving medical issue.

Helen Akers in Rocky Mount - May 16 2018

Review for Dr. Cummings

Melissa Brooks May 12 2018

Review for Dr. Tershak

May 08 2018

Review for Dr. Stem

May 03 2018

Review for Dr. Dulaney

I have only had contact with Dr. Perkins once in the emergency room. He was condescending, rude, and hurried. I have heard him talk to other staff that way too. Would not recommend treatment by him. Ask for another doctor!

May 02 2018

Review for Dr. Perkins

Lori A Hall in Vinton, VA - Apr 22 2018

Review for Dr. Cummings

Angie in Axton, Va - Apr 20 2018

Review for Dr. Burke

Mar 29 2018

Review for Dr. Daniel

Simple minded ignorant fool. It will not let me but the stars should be blank. This "Dr" isn't fit to examine my dog...

Salem Virginia - Mar 12 2018

Review for Dr. Kagey

anonymous in Salem, VA - Mar 09 2018

Review for Dr. Burke

Best doctor ever. Dr. Schopf is kind, understanding, listens to the patient. He did a great job on my foot which had multiple fractures.

Kathy in Christiansburg - Mar 08 2018

Review for Dr. Schopf

Beverly Fontaine in war, , WV - Feb 22 2018

Review for Dr. Daniel

Nice doctor but after you get your Scan you will never hear from him again.

Feb 20 2018

Review for Dr. Carmouche

very good doctor help me with broken back 2x

francine stover in ROANOKE - Feb 06 2018

Review for Dr. Harron

Dr. Schoph is one of the most knowledgeable and friendly doctors I have ever dealt with. He performed a very extensive foot operation and he performed flawlessly. He has a great demeanor and I would recommend him to anyone contemplating any type of foot surgery.

Michael Bickley in Floyd VA - Feb 05 2018

Review for Dr. Schopf

Great doctor, cannot thank him enough for the great care he has given my family.

Penhook, BA - Dec 13 2017

Review for Dr. Boone

Chase carreau in Roanoke Virginia - Nov 09 2017

Review for Dr. Kagey

Oct 26 2017

Review for Dr. Burke

Tim Durham in Martinsville Va - Oct 11 2017

Review for Dr. John

Wirtz, VA - Oct 03 2017

Review for Dr. Bourhill

I think he is a great people person, and Dr. Schopf did a fantastic job. He has great bedside manner, and I wish he was a general physician lol because he great to work with . I would highly recommend Dr Schopf and he is very knowledgeable in this area. His staff is also great to work with.

Christine Laviner in Christiansburg, VA - Sep 08 2017

Review for Dr. Schopf

Dr. Lewis is great Doctor. He spends time with his patients and gets to know them and find out what is going on. He is not a doctor that rushes in and rushes out. I have missed this in Doctors.

Rocky Mount, VA - Aug 16 2017

Review for Dr. Lewis

E. Byrd in Roanoke, VA - Jun 22 2017

Review for Dr. Daniel

Blacksburg, VA - Jun 14 2017

Review for Dr. Ferrara

Dr Young was wonderful during my ER visit/surgery. Very caring and explains everything. Would recommend him any day.

Brittny in Roanoke, VA - May 16 2017

Review for Dr. Young

We were not happy with Dr. Burke. He made us feel very awkward during the appointment. He seemed as though he was bothered by us being there. He started our first appointment by saying "What do you want" Would not recommend him, we are currently looking for a new neurologist.

Ocala, FL - May 14 2017

Review for Dr. Burke

Donna Baker in Floyd, VA - May 10 2017

Review for Dr. Schopf

Location

Carilion Franklin Memorial Hospital

390 S Main St, Rocky Mount, VA 24151

Frequently Asked Questions

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