Carilion Clinic - Carilion Roanoke Memorial Hospital

74%

Patients that would definitely recommend
4% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

7 ratings were worse than expected

6 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

74%

Would definitely recommend
4% higher than the national average

Carilion Clinic - Carilion Roanoke Memorial Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Carilion Clinic - Carilion Roanoke Memorial Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%49%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

Jul 06 2020

Review for Dr. Gustafson

Dr. Keeley is very friendly and professional. He is very thorough in his exam. He takes the time to really listen to me and explain things well. All of the staff in the office are very friendly and helpful. I definitely recommend Dr. Keeley for your OB/GYN needs.

Jennifer Lockhart Jul 06 2020

Review for Dr. Keeley

Dr. Gustafson is an excellent physician. I truly would not want to see anyone else. His staff is always sweet and considerate. I highly recommend his practice.

Jo Anne S. Goad Jul 04 2020

Review for Dr. Gustafson

Dr Mitchell is very dedicated to his patients well being and is very thorough in his analysis of office visits. I am very fortunate to have him as my primary care physician and highly recommend him.

Charles Hoskins Jul 02 2020

Review for Dr. Mitchell

Dr. Mitchell takes outstanding care of me. I consider myself fortunate that he is my physician. I unreservedly recommend him to anyone seeking a first class doctor.

Thomas Wood Jun 29 2020

Review for Dr. Mitchell

Dr. Mitchell provides me with outstanding care. I consider myself fortunate to have him as my physician.

Thomas Wood Jun 29 2020

Review for Dr. Mitchell

Professional and through

Jun 28 2020

Review for Dr. Mitchell

Highly qualified ED Nurse Practitioner

Jun 28 2020

Review for Frederick Barton

Been very satisfied with Dr. Cox. He's answered all my questions .

Charyl Jun 23 2020

Review for Dr. Cox Jr

Dr. Cox is wonderful and very great at helping you. I'm so grateful for him

Jun 23 2020

Review for Dr. Cox Jr

D. Shipman, PhD, RN Jun 23 2020

Review for Dr. Luyimbazi

Douglas L. Morrison Jun 23 2020

Review for Dr. Callis

Very professional and caring, he takes time to listen.

Jun 22 2020

Review for Dr. Keeley

Excellent doctor, great staff.

Jun 19 2020

Review for Dr. Gustafson

My appointment with Dr. Mitchell went great. He is thorough and very cordial. I highly recommend Dr. Mitchell.

Jun 18 2020

Review for Dr. Mitchell

Excellent doctor and staff! Dr. Gustafson took the time to address all of my concerns during my appointment.

Kim Jun 17 2020

Review for Dr. Gustafson

Arrived a day early for my appt. They saw me and I was still in n out promptly. Dr. Mann was thoughtful and patient with his approach and time.

PattiW Jun 17 2020

Review for Dr. Mann

I have recommended Dr. Austin to family and friends. He is a top-notch cardiologist, and I'm sad to see him retire. Happy for him, sad for his patients.

Sarah Ebbett Jun 17 2020

Review for Dr. Austin

Dr. Keeley is a wonderful doctor. He asks all the right questions and he makes you feel very comfortable. He also listens to and answers all the questions you may have. I will continue to see him as my doctor.

Erica Puckett Jun 16 2020

Review for Dr. Keeley

Don Carone Jun 12 2020

Review for Dr. Prior

Dr Cox is an excellent physician

Jun 12 2020

Review for Dr. Cox Jr

I felt welcomed to the office from the front staff, to the nurse, to the Doctor and Nurse Practitioner to the check out staff. Very knowledgeable and would Very highly recommend!!

Jun 08 2020

Review for Dr. Poffenberger

Dr. Mitchell goes over pre-physical test results thoroughly and discusses any health issues you may have without making you feel rushed. His sincere care and concern for each of his patients sets him apart from other internists.

John Wilson Jun 06 2020

Review for Dr. Mitchell

Dr. Cox is always pleasant and make sure you understand what he is doing and welcomes your input.

Jun 06 2020

Review for Dr. Cox Jr

Jun 05 2020

Review for Dr. Prior

JMP Jun 04 2020

Review for Dr. Stockton

he is one the best ra dr i know he takes his time and listens to u

david french Jun 03 2020

Review for Dr. Croteau

Dr. Schopf is amazing. Very caring, friendly and a genuinely great human being. This was my first visit but he took care of the issue and spent the time needed to fix it. He answered all my questions. Truly an amazing doctor.

Akshay Sharma Jun 02 2020

Review for Dr. Schopf

Kenny Seay Jun 02 2020

Review for Frederick Barton

He is a very kind and patient physician.

Lorraine Cunningham Jun 01 2020

Review for Dr. Mitchell

My visit with Dr Mitchell was great I always look forward to going to my appointment Dr Mitchell is very thorough doesn't t cut corners.

Glenn Cowden Jun 01 2020

Review for Dr. Mitchell

very professional, kind, and courteous as well as thorough and attentive.

Jun 01 2020

Review for Dr. Gustafson

Very concerned and caring. Very easy to talk with. Even when delivering unpleasant news he conveyed compassion.

May 30 2020

Review for Dr. Swisher

Dr. Feldman is an excellent Plastic Surgeon and an exceptionally nice person. I highly recommend him.

R. C. Ewers May 29 2020

Review for Dr. Feldmann

Dr.Rathore is very caring, knowledgeable and businesslike and isn’t that what you want in someone who is caring for your heart? I’m grateful!

Franco Taxiera May 28 2020

Review for Dr. Rathore

May 25 2020

Review for Dr. Joiner

Provides excellent care. Explains what lab test results mean so I can understand them.

Joe Wright May 24 2020

Review for Dr. Mitchell

The whole experience was excellent. The front desk was friendly and efficient. I was seen on time. The doctor listened and cared about my issues. They developed a comprehensive plan and made sure I was ok with it and understood everything. Great experience.

May 22 2020

Review for Dr. Prior

It's a pleasant experience with Dr. Mitchell having your medical needs taken care of. Very friendly, personable and such a thorough physician. I appreciate him allowing me to be one of his patients. Very confident in his care of me.

Claudia (Sissy) Clingenpeel May 21 2020

Review for Dr. Mitchell

Curtis Tuttle May 21 2020

Review for Dr. Schmidt

On time. Allowed plenty of opportunity for questions.

May 21 2020

Review for Dr. Rathore

It was a pleasant visit, Dr Gus takes time to listen to me. I like that

rachel May 20 2020

Review for Dr. Gustafson

Very helpful. To the point. Gives you straight answers. Highly recommend.

Phillip Anderson May 20 2020

Review for Dr. Prior

Dr. Prior is an incredible surgeon. 6 months post surgery and I am 100% pain free and back to living my life. Very knowledgeable and caring throughout the process. He helped solve something that many overlooked!

May 20 2020

Review for Dr. Prior

Local Law Enforcement May 19 2020

Review for Dr. Mao

Dr.Gus is a friendly doctor talks to you about your issues and handles them the way a caring doctor should.

Teresa Mullins May 18 2020

Review for Dr. Gustafson

Dr. Gustafson is a very knowledgeable physician. He really cares about his patients. I feel very blessed that he is my doctor.

Jena Ash May 18 2020

Review for Dr. Gustafson

Dr. Brown is a phenomenal doctor and runs a great clinic. She helped me with my contacts and dry eye issues.

Jimmy May 13 2020

Review for Dr. Brown

He is a great Dr tries his best to help you the best that he can no matter how much money you have.. A great man.

Sheena Reed May 11 2020

Review for Dr. Brandt

HARLA Ange May 10 2020

Review for Dr. Davenport

I don't think there could be a better doctor than Craig Mitchell. I have complete confidence in his skills and recommendations. He thoroughly answers my questions and is very attentive to my unique needs. I've also been more than satisfied with his nurses, PA and office staff.

May 10 2020

Review for Dr. Mitchell

Douglas Ann Slusher May 10 2020

Review for Dr. Wolfe

Kevin Pellant May 09 2020

Review for Dr. O'Hagan

Excellent all around. He is a true patient advocate.

May 09 2020

Review for Dr. Konstance

May 09 2020

Review for Dr. Orr

He is an excellent doctor he takes his time with patients and goes over everything in detail he is caring and knowledgeable ive been seeing this doctor for over 3 years

Laura Young May 08 2020

Review for Dr. Brackenrich

It was simple & to the point.. Very good.. Ken Nichols

Ken Nichols May 08 2020

Review for Dr. Prior

Very knowledgeable. He and office staff are responsive to questions and issues. He has been my physician for multiple issues for 25 yrs or so

May 06 2020

Review for Dr. Koch

Friendly. Personable. Knowledgeable

Bradley Ellsworth May 05 2020

Review for Dr. Prior

Harry E Payne May 05 2020

Review for Dr. Kieger

June Schneider May 03 2020

Review for Dr. Slemp

Apr 30 2020

Review for Dr. Schopf

I am very pleased with the services provided by Dr. Mitchell and staff.

Sílvia Apr 28 2020

Review for Dr. Mitchell

Appointment at 3:30p.m....Still in office in exam room at 7:30 p.m waiting on doctor to do skin test...All the nurses and front desk was gone...nobody to be found when I went looking for somebody. Very unprofessional .I left...

Apr 24 2020

Review for Dr. Matos

Dr. Mitchell exemplifies true dedication to his patients. He is the most comprehensive internist and is up to date in the medical literature. He is "that doctor" who has dedicated his life to taking care of his patients. I feel at home with his practice and the staff are so kind and efficient.

Lisa W. Apr 23 2020

Review for Dr. Mitchell

Kathleen Bonham Apr 23 2020

Review for Dr. Mitchell

Expert in all areas of heart health. I have high confidence in his knowledge and experience. We're fortunate to have him here in Roanoke, VA

JulieR Apr 22 2020

Review for Dr. Konstance

Dr. Lodenkemper does not explain things well and is very arrogant. He does not like you to ask him questions and gets impatient.

Apr 18 2020

Review for Dr. Lodenkemper

Great vascular surgeon takes time to discuss disease progress and management whether it is surgery or not highly recommend

Apr 17 2020

Review for Dr. Conlee

The results of my surgery were amazing. Both Dr Prior & Monika were outstanding. Can't say enough about how caring they were.

Leonard & Kathy Bottema Apr 16 2020

Review for Dr. Prior

My visit was a good one. Dr. Rathore made sure I was up to date on testing. Made sure I was not having any issues. I feel I am in good hands.

Barbara Saylor Apr 15 2020

Review for Dr. Rathore

Dr. Kuehl set my arm, which was broken in two places. He was very thorough and obviously cared that the work he was doing was perfect. His demeanor quelled my anxiety. I knew that he knew what he was doing!

Diane Chocklett Apr 14 2020

Review for Dr. Kuehl

Didn't talk about treatment options only shots of recalled drug. Was in pain and his response was you don't feel the pain of enlarged uterus. Ridiculed questions and acts as if psychiatrist. Ridiculed insurance company.

Apr 13 2020

Review for Dr. Sullivan

Apr 12 2020

Review for Dr. Fintel

Dr Charles Houghton Apr 08 2020

Review for Dr. Mitchell

Pat Houghton Apr 08 2020

Review for Dr. Mitchell

Jessica cares about her patients and answers her questions in detail and thats what I love about her

Simone Stewart Apr 07 2020

Review for Dr. Whiting

Dr. Gus is very thorough and explains in a way you can understand. He definitely puts you at ease and makes you feel comfortable with him.

Apr 07 2020

Review for Dr. Gustafson

Old burn out? That's your brain! David Cummings is by far the best doctor in Roanoke.

Apr 07 2020

Review for Dr. Cummings

Dr. Phillips was a great doctor. Pleasant, professional, and very skilled. If I need another surgery in the future, I will request that she be the surgeon. Harold D. Haga

Apr 02 2020

Review for Dr. Phillips

Excellent bedside manners

Apr 02 2020

Review for Dr. Okogbue

Wonderful staff!! Very professional and compassionate!!

Pati Apr 01 2020

Review for Dr. Ramey

Mar 31 2020

Review for Dr. Salama

I have been going to see Dr. Mitchell for over 25 years. He is very thorough in his overall evaluation. Always listens carefully to your concerns and questions and provides well thought out responses. I would and have recommended him to several other folks.

Mar 31 2020

Review for Dr. Mitchell

The wait in the reception area was short, as was the wait in the examining room. Dr. Mitchell really listened to my concerns and answered my questions. Without asking, Dr. Mitchell ordered a test that I wanted. I was relieved.

Mar 30 2020

Review for Dr. Mitchell

Nancy T Miller Mar 26 2020

Review for Dr. Gustafson

I have been a patient of Dr. Gus since he started his practice. He delivered my Daughter and is now her doctor. Dr. Gus is very caring and professional. He takes time to listen and answer all our questions.

Mar 24 2020

Review for Dr. Gustafson

Mitchell is awesome, down to earth, very thorough and has a good sense of humor (not easily found today). He always manages to make you feel at ease. He also is the one that found my wife's cancer. Thanks to the Doc, she is now in remission for 4.5 years.

Tom Mar 24 2020

Review for Dr. Mitchell

great, very caring dr. He takes time with his patients and helps them understand how they are doing and cares about you and how you are doing, not just giving medicine out.

Donna English Mar 23 2020

Review for Dr. Maxey

Thomas Osborne Mar 22 2020

Review for Dr. Conlee

Abbie Mar 19 2020

Review for Dr. Altizer

Dr. Sane is an extremely competent, caring physician. Multiple visits for check up and intervention have been consistently stellar. Her staff also is top shelf.

Mar 18 2020

Review for Dr. Sane

Dr. Clements is not only a wonderful physician but also a wonderful gentleman. He has saved my right foot twice from amputation. I couldn't ask for a more knowledgeable and compassionate doctor!

Mar 17 2020

Review for Dr. Clements

Dr. Gustafson is a kind and caring Dr. This was my first visit with him and he made me feel very comfortable and he explained the issue I am going through I would definitely recommend Dr. Gus.

Ruth MacKenzie Mar 17 2020

Review for Dr. Gustafson

Dr. Keeley takes time to talk to patients beforehand and is so kind and patient. I never feel rushed during appointments.

Mar 16 2020

Review for Dr. Keeley

Nicole Naylor Mar 14 2020

Review for Dr. Llavore

Location

Carilion Clinic - Carilion Roanoke Memorial Hospital

1906 Bellevue Avenue, Roanoke, VA 24014