Bon Secours St. Mary's Hospital

77%

Patients that would definitely recommend
7% higher than the national average


Bon Secours St. Mary's Hospital is a medical facility located in Richmond, VA. This hospital has been recognized for Patient Safety Excellence Award™, America’s 100 Best Hospitals for Prostate Surgery Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Prostate Surgery Award™ (2020, 2019, 2018)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Cranial Neurosurgery Excellence Award™ (2020)

Superior clinical outcomes in cranial neurosurgery

Stroke Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Deep blood clots in the lungs or legs following surgery

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

77%

Would definitely recommend
7% higher than the national average

Bon Secours St. Mary's Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

Bon Secours St. Mary's Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

Through and plesent

Don Brown Sep 29 2020

Review for Dr. Garnett

Dr Nordt was on time. The receptionist was nice.

Sep 15 2020

Review for Dr. Nordt

I had a great experience with my breast reduction. Dr.Lynam is one of the best surgeons I’ve been too and has caused minimal pain after my surgery. 10/10 would recommend to everyone! Which I have already been doing! Thank you Dr.Lynam for all you do.

Larisa West Sep 15 2020

Review for Dr. Lynam

Professional , efficient Dr and staff.

Sep 15 2020

Review for Dr. Goradia

Edward Kelleher Sep 14 2020

Review for Dr. Harrison

Follow up on hip replacement. Have been a patient for several years. Dr. Shaia replaced both knees, one in early 2011 and the other at the end of 2011.

Bill Harrison Sep 11 2020

Review for Dr. Shaia

Empathetic and thorough. Staff was efficient and friendly. Communication and follow up has been excellent.

Sep 10 2020

Review for Dr. Shook

James C. Counts Sep 10 2020

Review for Dr. DePalma

I love her! Only reason I stopped going to her was because I turned 21

Sep 09 2020

Review for Dr. Gibson-Frasier

David R Beauregard Sep 08 2020

Review for Dr. Dumas

Margaret A R. Sep 08 2020

Review for Dr. Crowl

Yes went to emergency he was excellent

Sep 04 2020

Review for Dr. Gill

I can say nothing but good things about Dr. Pellicane and his staff. They have treated me amazingly since my cancer diagnosis. Dr. Pellicane took time to listen to me and address my fears and concerns. I would recommend Dr. Pellicane to everyone who needs a breast surgeon.

Tracy Howard Sep 03 2020

Review for Dr. Pellicane

Tom Scales Sep 03 2020

Review for Dr. Garnett

Edward Miles Sep 03 2020

Review for Dr. Dalton

Blacksburg lady Sep 03 2020

Review for Dr. Patel

Sep 02 2020

Review for Dr. Mudrick

Angela Sep 02 2020

Review for Dr. Patel

Britany won Allison’s trust and made her 1st dental visit a positive experience!

Sep 02 2020

Review for Dr. Patel

Very knowledgeable, courteous, and professional. Explained everything to my satisfaction and make sure I understood.

Sep 02 2020

Review for Dr. Shaia

A wonderful surgeon. I’ve had two shoulder replacements with Dr Smith and I’m doing great. Very kind, caring and personable. He listens to me. I will definitely have him do my knees.

Sandra Marcum Sep 01 2020

Review for Dr. Smith

John Hamby Sep 01 2020

Review for Dr. Gibellato

Dr. Wu has been my cardiologist for many years. He is attentive, knowledgeable and thorough. Great doctor!

Sep 01 2020

Review for Dr. Wu

Dr G is wonderful. He is an active listener. He gives you all your options. I received injections in my back. Completely removed the pain and tingling in my legs.

Sep 01 2020

Review for Dr. Gibellato

I have recommended Dr. Irvin to anyone that is in need of his care.

Sep 01 2020

Review for Dr. Irvin

Dr Guerette took the time to listen to me when no one would. Made me feel very comfortable.

Meghan Sep 01 2020

Review for Dr. Guerette

Angela Parks Aug 31 2020

Review for Dr. Berkle

Best PANDAS physician in the region.

Aug 30 2020

Review for Dr. Borkowski

I always leave with a clear understanding of progress. I don't know of a finer doctor anywhere.

Jonnie Ashby Aug 30 2020

Review for Dr. Crowl

Amy m Aug 29 2020

Review for Dr. Smith

Kimberly Kelsoe Hawkins Aug 29 2020

Review for Dr. Carmody

B

Aug 29 2020

Review for Dr. Dalton

Excellent diagnostician. Professional. Thorough. I’ve seen Dr Burke for many years.

Ellen Glass Aug 29 2020

Review for Dr. Burke

Dr Brown is a highly skilled professional in his field of study. He is a doctor who cares about your overall physical condition and not just on his special. He listens to His patients and respects their input. He is surround by caring and loving health professional.

WYJ Aug 28 2020

Review for Dr. Brown

Ive been seeing this wonderful Dr. for several years , he's listens to what you have to say , catches things that is wrong with you , where you've missed it , the staff there are polite , friendly , and caring .

KS Aug 28 2020

Review for Dr. Turner

Dr. G. is great. I received an injection in my back. I am out of pain with no tingling in my leg. I just received hip injections. Dr. G took so much time with me. He listened to me and gave me options. I highly recommend him.

Kim Patterson Aug 28 2020

Review for Dr. Gibellato

Excellent treatment. Caring and professional.

Jean Aug 28 2020

Review for Dr. Gibellato

Dr. Sealand is a wonderful, caring doctor. He answered my questions and took a lot of time to explain my test results. The office staff was excellent. He's one of the Best Doctors I've every seen.

Aug 27 2020

Review for Dr. Sealand

Aug 27 2020

Review for Dr. Ashby

Patsy Aug 27 2020

Review for Dr. Maraist

Patti Aug 25 2020

Review for Dr. Zaslav

Dr. Cross is very professional and knowledgeable. I will definitely refer him to others.

Wallisha Hodge Aug 25 2020

Review for Dr. Cross

N. Cooper Aug 25 2020

Review for Dr. Gibellato

Dr. Smith has simply been amazing. While one physician recommended surgery, Dr. Smith took an entirely different approach which has turned out to be 100% affective. He takes extra time with his patients to make sure that they understand the medical as well as the long-term impacts of any actions.

Dennis Elwell Aug 24 2020

Review for Dr. Smith

I see Dr Bryan for weight loss. She is very patient and thorough. She always makes sure I understand each step of my health journey. In 6 months my A1C went from 7.5 to 5.8, I no longer need diabetes medication and I’m walking an hour a day!

Pat J Aug 23 2020

Review for Dr. Bryan

Dr abou-assi is a he best he has been my dr for at least 10 years takes time with you and great bedside manner

Rhonda Allen Aug 22 2020

Review for Dr. Abou-Assi

Dr. Z, is a very caring and very knowledgeable Dr who I highly recommend for your Ortho needs. I am a bit sad to see my fellow New Yorker leave but I wish him all the best.

Aug 21 2020

Review for Dr. Zaslav

Dr. Shaia is a compassionate and professional physician. He was able to confirm my treatment plan and took extra time to explain my situation. Very helpful and knowledgeable.

Aug 21 2020

Review for Dr. Shaia

Brilliant surgeon! No one else will touch my knees. 6 weeks out from knee replacement and already have 130 degrees of flexion.

Terry Spurrier Aug 21 2020

Review for Dr. Nordt

Aug 20 2020

Review for Dr. Melisi

Erin Lovern Aug 20 2020

Review for Dr. Aboutanos

He is the BEST!

Latonia Edwards Aug 19 2020

Review for Dr. Gibellato

I was very scared at first to have my knee operated on But Dr Shaia was so wonderful answered all my questions made me feel much better and his wonderful nurse Penny put me ease to. I would Recommend Dr Shaia to everyone that needs a surgeon. Thank You again Dr Shaia. Eileen Johnson

Eileen Johnson Aug 19 2020

Review for Dr. Shaia

I believe Dr. Nugaram is the best in her field. Her treatment of my thyroid issues and my diabetes. and her guidance and health suggestions has helped me stabilize my health issues. I would rate her a five star.

Roger Miles. Colonial Heights Aug 19 2020

Review for Dr. Nugaram

Love love love her wonderful bedside manner, very personable when she enters the room ha she remembers me we converse .I trust her and appreciate a doctor who makes me feel that she's genuinely concerned about me!!!

Alexa Aug 18 2020

Review for Dr. Ali

When you think of an old school doc who is conscientious, it is Dr Gergoudis. Great bedside manner, bright, easy to talk with.

Ted Rubis Aug 17 2020

Review for Dr. Gergoudis

Is a very sweet dr.and very patient I wii recommends to any one

Monique Ford Aug 15 2020

Review for Dr. Latham

I find him compassionate and caring as well as knowledgeable and concise. He is not discouraged by a difficult eye problem instead, he goes to work to correct the problem and is genuinely happy for the relief that is given to his patient.

T Robson Aug 15 2020

Review for Dr. Estopinal

I went to Dr. Smith on the recommendation of my son and my wife both of whom had received treatment from him. Two tendons in my right shoulder had ruptured in a fall and Dr. Smith repaired the shoulder without problems. I am very satisfied with the care and treatment.

Walter L Turnage Aug 15 2020

Review for Dr. Smith

Dr. Tarasidis is a great doctor, he works very well with children. Most definitely will refer him to all my friends and family.

Aug 14 2020

Review for Dr. Tarasidis

Dr Antony Shaia in an excellent surgeon and a caring, attentive doctor. I will recommend him to all my friends and relatives in need of orthopedic surgery/advise.

Papoyan Aug 14 2020

Review for Dr. Shaia

I feel very confident in saying Dr Smith is a very caring, knowledgeable and helpful physician. He puts his patient at ease, explains things thoroughly without rushing patient and seems to care about his patient.

Sara V. Aug 14 2020

Review for Dr. Smith

Terrible experience. He was hard to understand and did not discuss options. He failed to call in a prescription and then blamed his nurses for sending to his wrong email. Typical of National Pain and Spine Center - they do not return calls even after hours calls for help.

Aug 13 2020

Review for Dr. Gu

wonderful, he is kind, considerate, listens, and catches a lot of details that specialists miss. He has done so for me. I love him

Audrey Jean Dickerson Aug 13 2020

Review for Dr. Gergoudis

First time with Dr. Lobb and I was very satisfied with the visit. He was thorough and had nice bedside manners.

Aug 13 2020

Review for Dr. Lobb

Bladder Cancer surgery and follow up x 11 yrs. EXCELLENT care and follow up. Supportive, compassionate caring and down to earth.

KnL Aug 13 2020

Review for Dr. Bokinsky

EXCEPTIONAL SKILLS Aug 13 2020

Review for Dr. Walker

Concerned Aug 13 2020

Review for Dr. Robinson

Worst care I have ever received. Communication is very poor & doctor does not truly pay attention to patients based off my experience. The absolute worst.

Aug 12 2020

Review for Dr. Czyszczon

Very friendly and efficient. But not rushed. He took time to assess and discuss recommendations and options for treatment.

Tim Aug 12 2020

Review for Dr. Smith

Wonderful bedside manner , he was as pleasant as they come and he fully explained in simple terms my ailment, He visually walked me thru the X-rays and ,explained my prognosis and the available treatment options . Great Doctor

George T Aug 12 2020

Review for Dr. Walker

Dr. Legum-Wenk was awesome. My natural birth did not go as planned and she was completely understanding and did an amazing c-section. Took the time with me during all my appointments pre and post baby.

Aug 12 2020

Review for Dr. Legum-Wenk

Dr. Murray is the best! She takes time to listen, ask questions, and discuss treatment options in a way that is clear and understandable. Her office is packed, but she never seems rushed when she is with me.

miles Aug 11 2020

Review for Dr. Murray

Aug 11 2020

Review for Dr. Katragadda

Aug 10 2020

Review for Dr. Kim

Carol Wood Aug 10 2020

Review for Dr. Bearden

Gave me my life back, twice, with a laminectomy and disc replacement neck surgery.

Aug 10 2020

Review for Dr. Alexander

This surgeon ruined my health. Beware of any surgery performed by this doctor!

Aug 09 2020

Review for Dr. Wornom

Awesome

Aug 09 2020

Review for Dr. Xenakis

Wonderful doctor! Took time to answer questions and explain the next steps in my treatment plan. Dr. Nordt is the best!

Stephanie brown Aug 07 2020

Review for Dr. Nordt

Don Fidura Aug 07 2020

Review for Dr. Putney

Jennifer M Mazierski Aug 07 2020

Review for Dr. Burke

Dr. Gibellato could not be a better physician! Very Professional and kind & personable!! Procedure went as smooth as glass & had been perfectly explained!! Would highly reccomend him!!

V M Morris Aug 07 2020

Review for Dr. Gibellato

Dr. G is very patient. He offers suggestions in how to manage my pain and we came up wih a game plan.

Deborah Aug 07 2020

Review for Dr. Gibellato

Dr. Essah is very thorough, patient and caring. She has been my elderly father’s pcp for almost two years now and I don’t think he could have found a better doctor. She has also been able to pinpoint some things that have gone undetected by other doctors.

Sarah Aug 05 2020

Review for Dr. Essah

Aug 05 2020

Review for Dr. Patel

Knee replacement consultation

Karen Lipscomb Aug 05 2020

Review for Dr. Nordt

Michelle Lonigro Aug 05 2020

Review for Dr. Parker

Great

Aug 05 2020

Review for Dr. Walker

2 ND post-out visit

Linda Lewis Aug 05 2020

Review for Dr. Garnett

The best knee and shoulder surgeon in Virginia - and probably beyond!

John Aug 04 2020

Review for Dr. Zaslav

I went to see Dr Ashe many times in the eight years I lived in Richmond, between 2000 and 2008. I found him to be extremely caring, professional, and knowledgeable. I always specifically asked to see him or Dr White.

Regina Emerson Aug 04 2020

Review for Dr. Ashe

Aug 04 2020

Review for Dr. Peebles

T Livingston Aug 04 2020

Review for Dr. Bradford

I had a successful upper eyelid surgery. Dr. Shaw and the staff were very kind and took great care to make sure everything went well

Beth Aug 04 2020

Review for Dr. Shaw

Yes. Professional but caring. Knows his stuff with great surgical outcomes.

Ron Inlow Aug 04 2020

Review for Dr. Shaia

Location

Bon Secours St. Mary's Hospital

5801 Bremo Rd, Richmond, VA 23226

Frequently Asked Questions

Where is Bon Secours St. Mary's Hospital located?

Has Bon Secours St. Mary's Hospital won any recent awards from Healthgrades?

Does Bon Secours St. Mary's Hospital score well in safety ratings?