Bon Secours - St. Francis Medical Center

79%

Patients that would definitely recommend
9% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

Critical Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Stroke Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
77%

Patients who gave a rating of 9 or 10
8% higher than the national average

79%

Would definitely recommend
9% higher than the national average

Bon Secours - St. Francis Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%60%66%

Bon Secours - St. Francis Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%61%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Lori Jul 11 2020

Review for Dr. Patel

Jul 11 2020

Review for Dr. Kirby

Dr Reyes is the best of the best, he talks to you about your condition does not rush you, so professional, treat you with respect, I don’t want to see anyone else, his staff is great treat you like family!

Martha Sample Jul 10 2020

Review for Dr. Reyes

Very quick diagnosis and very knowledgable and explanatory on issues .

Charles Sherman Jul 09 2020

Review for Dr. Reece

Dr. van Manen is an excellent orthopedic physician. He is knowledgeable, experienced, and has outstanding bedside manner.

Lyle Jul 09 2020

Review for Dr. van Manen

Excellent doctor. Responsive and caring

Mary Anne Ramirez Jul 08 2020

Review for Dr. Ali

Dr. Kerr is a wonderful doctor who listens well and actively works to get you healed up properly. I would most definitely recommend Dr. Kerr to anyone in need of work getting done.

Jul 08 2020

Review for Dr. Kerr

Fredericksburg patient Jul 08 2020

Review for Dr. Shannon

Very calm, patient and a good listener. Quick in diagnosing issues.

Willis Blackwood Jul 08 2020

Review for Dr. McQuate

Patrick Austin Jul 08 2020

Review for Dr. Crowl

Jul 07 2020

Review for Dr. Hadfield

Dr Singleton is a awesome surgeon. I would HIGHLY recommend him . He removed a cyst from my spine that was causing years of pain. Definitely a thumbs up Dr Singleton.

Mel C in Chesterfield VA Jul 07 2020

Review for Dr. Singleton

Dr. Reese is an exceptional physician. He takes the time to truly listen to your health concerns. He is caring, compassionate, knowledgeable and very professional.

Jul 07 2020

Review for Dr. Reece

Dr. DE Guzman is a great Doctor,listens,ordered appropriate test and proscribed very helpful medication.

JUDITH STREPELIS Jul 07 2020

Review for Dr. De Guzman

A very compassionate & great doctor in my opinion! He is always there for me & all of my health problems. I love how quickly he answers my questions on My Chart!

Linda Serra Jul 06 2020

Review for Dr. Port

Jul 03 2020

Review for Dr. Stanwix

Follow up right shoulder. New issue addressed and promptly resolved.

Jul 03 2020

Review for Dr. Nedeff

Absolutley the Best! I have been a patient of Dr. Davis for many years. He is professional, kind and very knowledgeable. Highly recommend ed!!

A Foster Jul 03 2020

Review for Dr. Davis

I was delighted ! Dr. Kirby and his staff are always professional, courteous and understanding. The Covid19 guidelines made me comfortable from friendly greeting and procedure at the front door to smiles and waves goodbye. Thanks to all for care and caring.

Jul 02 2020

Review for Dr. Kirby

C Brown Jul 02 2020

Review for Dr. Hicks

Cortisone shoot for knee pain, Dr Nedeff is the best had been treated by him for year and have no complaints

Julie Jul 01 2020

Review for Dr. Nedeff

6 year post spinal fusion visit. Excellent recovery.

Cathy Yancey Jul 01 2020

Review for Dr. Crowl

Dr. Herring is so kind and makes you feel comfortable at your visit. He explains things very through.

Jul 01 2020

Review for Dr. Herring

I had a left shoulder replacement. At the appointment prior to my surgery, Dr. Mariscalco took the time to answer all my questions and concerns prior to the surgery.

Laurrie White Jul 01 2020

Review for Dr. Mariscalco

Excellent results on my total hip replacement!

Jul 01 2020

Review for Dr. Miller

I've seen Dr. Reece on several occasions. First for my knee injury, and most recently for my ankle injury. He is always very thorough and explains his findings well.

Jul 01 2020

Review for Dr. Reece

Jul 01 2020

Review for Dr. Stevens

Dr. Glowacki provided excellent surgical results for basal thumb joint arthritis for both my mother and for me. His staff is amazing and they really care for each patient. I wouldn't go to anyone else.

Tami Sachs Jun 29 2020

Review for Dr. Glowacki

Jun 29 2020

Review for Dr. Murphy

Dr. Zaslav is a terrific orthopedic doctor! He is on time and is very knowledgable and highly respected in his field. He is kind and interested in doing a good job to make you feel better

TRMcE Jun 27 2020

Review for Dr. Zaslav

Sandie Smith Jun 27 2020

Review for Dr. Scioscia

Excellent!!!

Linda Heugel Jun 27 2020

Review for Dr. Guerette

excellent

Carolyn Jun 26 2020

Review for Dr. Abou-Assi

Pain and aches in both hands

Jun 25 2020

Review for Dr. Glowacki

Excellent- Dr Kump is Great- Have been very pleased with every visit I have had with him.

Jun 25 2020

Review for Dr. Kump

Jun 25 2020

Review for Dr. Stevens

Jun 25 2020

Review for Dr. Stevens

It was great staff is very professional and Dr. Kump is great

Anne Thruston Jun 24 2020

Review for Dr. Kump

Jery Cline Jun 24 2020

Review for Dr. Eid

Robin C. Jun 24 2020

Review for Dr. Hadfield

Gordy Slifer Jun 24 2020

Review for Dr. Herzog

Dr Moore is very professional and is a kind and awesome Dr he delivered my son Avery lee booker he is now 2 years old thank you for your services

Georganne Jun 24 2020

Review for Dr. Moore

Wanda Waller Jun 24 2020

Review for Dr. Reis

Debbie Cosgrove Jun 24 2020

Review for Dr. Nedeff

Dr Rahwels is genuinely concerned about his patients and tries several treatments to correct the problems

Mark Jun 23 2020

Review for Dr. Rawles

Jun 23 2020

Review for Dr. Bridges

Shannon Allen Jun 23 2020

Review for Dr. Short

It was a good experience, Dr Glowacki explained everything in detail, before and after the operation.

David Jun 22 2020

Review for Dr. Glowacki

Dee roe Jun 21 2020

Review for Dr. Crowl

Dr. Miller is treating my hip bursitis. I’ve had 2 steroid shots in 3 months. The shots are helpful but we’re hoping this time the pain stays away. I’ve had this for 9 months now and I’ve been told it could last 2 years. Dr. Miller is very competent and I would recommend him.

Jun 20 2020

Review for Dr. Miller

Dr. Stephens is great. Very calming and informative. She explains things in details you can understand and thoroughly. The office is welcoming and her nurse Kathy C. is outstanding

Linda Jun 20 2020

Review for Dr. Stephens

Great Doctor but rude, uncooperative, and incompetent office staff. They refused to allow my health care power of attorney to accompany me for my visit and were very rude and condescending to us. I am in palliative care and need assistance. We will not be back to see anyone at Ortho Virginia.

Michelle Jun 20 2020

Review for Dr. Herzog

Excellent!

William Jun 20 2020

Review for Dr. Kim

CPL & LL Jun 19 2020

Review for Dr. Woogen

Pasha Jun 19 2020

Review for Dr. Hull

Dr. Christopher Kim is top notch in both skill and manner. He is a doctor who listens. He thoughtfully considers and honors requests whenever possible...always seeking the best for his patients. In addition, I would give all of the great and kind staff at OrthoVirginia 5 stars.

Linda Shepard Jun 19 2020

Review for Dr. Kim

The whole staff is very nice,kind and extremely knowledgeable. I would highly reccomend them

Jun 18 2020

Review for Dr. van Manen

Will miss Dr. Eley

Jun 18 2020

Review for Dr. Eley

I've been a patient of Dr. Stevens for two years and have been very pleased with his services. He's knowledgeable and takes time to explain things when I have questions. I've also found him to be very personable and compassionate. Would definitely recommend him to friends and family.

Jun 17 2020

Review for Dr. Stevens

Dr Bradshaw is one in a million. He always takes time to discuss any and all concerns. I’m so glad he’s my healthcare provider!

Jun 16 2020

Review for Dr. Bradshaw

Dr. Crowl was very informative. Caring for my well being. Made sure that I understood all that is being done.

MANYA ROBINSON(Penny) Jun 16 2020

Review for Dr. Crowl

Dr Reece listens. He addresses all questions and concerns. He's thorough, easy to understand and work with.

RonC Jun 15 2020

Review for Dr. Reece

Marvetta Cummings Jun 15 2020

Review for Dr. Bradshaw

Jun 14 2020

Review for Dr. Hadfield

Dr. Crowl is the ultimate professional. He is absolutely, positively the best. Period!!

George R. Jun 14 2020

Review for Dr. Crowl

On time, Dr. Eley listened to my concerns

Jun 14 2020

Review for Dr. Eley

He was very caring and professional. Only dr. Willing to operate on my overweight body.

Jun 13 2020

Review for Dr. Moore

Rhonda Jun 12 2020

Review for Dr. Kim

Dr Shiffman and his staff are very knowledgeable and it is true he tells you the facts with no sugarcoating . Highly recommend

Loretta from Yorktown, VA Jun 12 2020

Review for Dr. Shiffman

Jun 12 2020

Review for Dr. Kerr

The Choi Family Jun 10 2020

Review for Dr. Port

Love Dr Hadfield. A wonderful, compassionate, kind person. I would recommend him highly to everyone. He has helped me for several years now with my knee pain.

Barbara C Brooks Jun 09 2020

Review for Dr. Hadfield

First visit

Joyce Jun 06 2020

Review for Dr. Eley

Repeat annual visit for shoulder bursitis shot. Friendly, sympathetic, helpful. Good man. Couldn’t feel the shot either! Nothing but praise for him.

JWBallard Jun 06 2020

Review for Dr. Hadfield

Doc Herzog is the man you want for your ortho back needs. His skills, knowledge, patience far exceed my customer expectations.

Mike Debany Jun 06 2020

Review for Dr. Herzog

Met him for the first time on Thursday and I was very impressed he was willing to listen I feel like I found the one

Lisa Lopez Jun 06 2020

Review for Dr. Herzog

She answer all my questions, and recommended what i need to take after the lab result came back

lien Jun 05 2020

Review for Dr. Eley

Dr. Reece always takes time to listen and go over what the plan is for my injuries. I appreciate the thoroughness as I tend to get injured a lot! His staff is amazing as well!!

Erin Barlow Jun 05 2020

Review for Dr. Reece

Dr Herzog rocks!!!???????????? Feel safe having him do surgery on my back soon!!????

Donna Woods Jun 05 2020

Review for Dr. Herzog

I was nervous about the EMG on my arms, but he was quick and efficient. He explained as he went, and gave warning before each needle.

Jun 05 2020

Review for Dr. Wayne

Andre Greene Jun 05 2020

Review for Dr. Kim

Physician and all staff were amazing!!

Jun 05 2020

Review for Dr. Bogle

Larry Walker Jun 05 2020

Review for Dr. Budny

Amazing no long wait time following the CDC guidelines with temperature check. The PA that saw me was awesome!

Jun 04 2020

Review for Dr. Nedeff

Jun 04 2020

Review for Dr. Kim

It went excellent.

Jun 04 2020

Review for Dr. Kump

I was seen on time, which I appreciated. The doctor's staff was very professional and pleasant. My visit with Dr. Wayne went well. He explained what he was doing and why while the procedure (nerve testing) was underway. I I would recommend him to others.

Ronnie Jun 04 2020

Review for Dr. Wayne

Instantly felt at ease with Dr. Reece. He showed me my X-rays and explained the areas of concern in shirt-sleeve English. He made some suggestions for my treatment and answered the questions I had regarding these questions. The appointment was on-time. It was a very good experience.

Gunnar Holmberg Jun 04 2020

Review for Dr. Reece

Hit a nerve while injecting for a left hip pain . No empathy and extreme pain followed once the bupivacane wore off. 2 weeks later pain is much worse than when I went in for the procedure

Jun 04 2020

Review for Dr. Habib

As always, extremely knowledgeable, professional and thorough. His treatment is impeccable.

Joy kinniburgh Jun 04 2020

Review for Dr. Kerr

Dr Glowacki was professional, personable and explained the injury and follow up clearly.

Jun 04 2020

Review for Dr. Glowacki

Dr. Bradshaw is a doctor above doctors. He is knowledgeable, professional, empathetic, and takes time to educate his patients. I highly recommend him!

Marie Peters Jun 04 2020

Review for Dr. Bradshaw

Great bedside manner. Very professional.

Marvin Smallwood Jun 03 2020

Review for Dr. Reyes

I had a tele-med visit with Dr. Condro, and he was very patientI and kind, and sincerely interested in helping me. It was my first visit, and when I hung up, I felt as though I’d known Dr. Condro for years. I can hardly wait for my office visit, after I complete my labs and outpatient tests.

MAH Jun 03 2020

Review for Dr. Condro

Dr. Pellicane is very professional. He is very knowledgable and kind.

Sheila Jun 03 2020

Review for Dr. Pellicane

Sharol Jun 02 2020

Review for Dr. Bradshaw

Location

Bon Secours - St. Francis Medical Center

13710 St Francis Blvd, Midlothian, VA 23114