Bon Secours St. Francis Medical Center

78%

Patients that would definitely recommend
8% higher than the national average


Bon Secours St. Francis Medical Center is a medical facility located in Midlothian, VA. This hospital has been recognized for America's 250 Best Hospitals Award™, Critical Care Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2021, 2019)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

Critical Care Excellence Award™ (2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Stroke Care Excellence Award™ (2019)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Collapsed lung due to a procedure or surgery in or around the chest

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Bon Secours St. Francis Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Bon Secours St. Francis Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%59%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

My visit with Dr. Chu was very pleasant. Dr. Chu was very informative about my individual medical needs. Dr. Chu evaluated my condition and made a plan to get me back to my best. Thank you.

Alexandria Wells Jun 12 2021

Review for Dr. Chu

Had a rotator cuff repair he explained every thing in detail as to what to expect, office staff is amazing would highly recommend to others.

Jun 12 2021

Review for Dr. Hadfield

The office staff is very pleasant and helpful. The practice is very efficient. Dr. Chu was very nice and interested in me as a person not just an orthopedic patient. He did not make me feel rushed or insignificant.

Jun 11 2021

Review for Dr. Chu

Excellent. I have been Dr. Neralla's patient for at least 2 years. I find him attentive, caring and intelligent. My condition has been managed, and he continues to consider appropriate treatment options.

Jun 10 2021

Review for Dr. Neralla

Dr. Kiritsis performed traditional shoulder replacement surgery in Feb. I am very pleased with the results. He did a wonderful job. I find him to be very professional and easy to communicate with. I highly recommend him to others.

Jean Call Jun 10 2021

Review for Dr. Kiritsis

Location

Bon Secours St. Francis Medical Center

13710 St Francis Blvd, Midlothian, VA 23114

Frequently Asked Questions

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