Bon Secours Richmond Community Hospital

73%

Patients that would definitely recommend
3% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

5 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

73%

Would definitely recommend
3% higher than the national average

Bon Secours Richmond Community Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%71%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Bon Secours Richmond Community Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%75%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Very uncomfortable on Sunday. Called Monday am and got an appointment for early afternoon and set up for further testing in the same day. I have always had a pleasant experience with Dr. Headley and recommend her to anyone.

Carolyn Nov 23 2021

Review for Dr. Headley

After he examined me for problems walking, he watched me walk to the car and noted that I exhibited none of the symptoms while walking to my car. I have since been diagnosed with Generalized Myasthenia Gravis. Before I walked to the car I rested... gMG improves with rest.

Nov 11 2021

Review for Dr. Epps

Nov 04 2021

Review for Dr. Latham

Lynda Nov 04 2021

Review for Dr. Shah-Pandya

Dr Depalma didn’t remember me - very curt- staff extremely rude- would not recommend

Oct 12 2021

Review for Dr. DePalma

Location

Bon Secours Richmond Community Hospital

1500 N 28th St, Richmond, VA 23223

Frequently Asked Questions

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