Bon Secours Richmond Community Hospital

70%

Patients that would definitely recommend
Equal to the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

6 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

70%

Would definitely recommend
Equal to the national average

Bon Secours Richmond Community Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%85%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%75%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%73%66%

Bon Secours Richmond Community Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%73%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%76%73%

Providers

Provider Reviews

James C. Counts Sep 10 2020

Review for Dr. DePalma

Blacksburg lady Sep 03 2020

Review for Dr. Patel

I have recommended Dr. Irvin to anyone that is in need of his care.

Sep 01 2020

Review for Dr. Irvin

Dr. Acker and his nurse are always friendly and very professional. Linda always returns calls in an appropriate amount of time.

Aug 27 2020

Review for Dr. Acker

Dr. Sealand is a wonderful, caring doctor. He answered my questions and took a lot of time to explain my test results. The office staff was excellent. He's one of the Best Doctors I've every seen.

Aug 27 2020

Review for Dr. Sealand

Always excellent, Dr. Bedichek has been my Nephrologist for 26 years I am grateful for her professional, compassionate, care and will miss her as she has retired. Best wishes.

Lindsey H Green Aug 22 2020

Review for Dr. Bedichek

Is a very sweet dr.and very patient I wii recommends to any one

Monique Ford Aug 15 2020

Review for Dr. Latham

Aug 08 2020

Review for Dr. Johnson

Aug 05 2020

Review for Dr. Patel

I had a successful upper eyelid surgery. Dr. Shaw and the staff were very kind and took great care to make sure everything went well

Beth Aug 04 2020

Review for Dr. Shaw

Aug 01 2020

Review for Dr. Epps

Jul 30 2020

Review for Dr. White

Listens and is focused on whatever issues one might have at the time of visit. Calming demeanor.

Lynn Baysden Jul 27 2020

Review for Dr. Payne

Friendly staff, very comfortable!

Brenda Smith Jul 25 2020

Review for Dr. White

O

Kenneth Helm Jul 22 2020

Review for Dr. Irvin

Dr. Nicholson has been a lifesaver to me. She’s not going to rush you. She is welcoming and sincerely interested in you. She focuses on YOU and you can open up to her about anything!

Jennifer Hardwicke Jul 21 2020

Review for Dr. Nicholson

This guy is not friendly and attacked me at my last appt, that will be my very last appointment. He comes with a notorious reputation, caveat emptor

DH Jul 18 2020

Review for Dr. Lakhani

Dr. White always listens to us when we have a check up or another specific kind of appointment. He writes things down for us to review later. He is very informative and meets our needs when we visit him.

Donald and Cynthia Henley Jul 15 2020

Review for Dr. White

Ben Jul 13 2020

Review for Dr. White

I can't seem to get through on the phone to make an appointment.

Mike Pernell Jul 08 2020

Review for Dr. Moore

Dr Sahli has been my primary doctor for 15 years. He is truly amazing and caring.. Listens and comes up with a treatment plan.. He and his staff have been a blessing ... 5 stars for him and his team.

Joanna Jul 06 2020

Review for Dr. Sahli

Great he is very experianced

Ed kubicki Jul 02 2020

Review for Dr. Kowalski

Rarely do I feel that a doctor is really listening. Dr. White listens. I didn’t feel that he was hurrying off to another patient.

Kitty Snow Jun 30 2020

Review for Dr. White

Dr. White is very experienced and has a very nice bedside manner. He is very professional.

Richard Seward Jun 25 2020

Review for Dr. White

CPL & LL Jun 19 2020

Review for Dr. Woogen

As always, Dr. White has a great doctor- patient rapport. He is completely approachable and always has the time to listen and respond to all patient issues.

Harold Campbell Jun 15 2020

Review for Dr. White

Dr Shiffman and his staff are very knowledgeable and it is true he tells you the facts with no sugarcoating . Highly recommend

Loretta from Yorktown, VA Jun 12 2020

Review for Dr. Shiffman

Have been to see him for over 25 years now. Appointments are on time and no waiting. Works with you to manage your own health. Staff pleasant.

M MCCALLISTER Jun 11 2020

Review for Dr. Brodeur

Danielle Jun 10 2020

Review for Dr. Habib

Dr. Masri is an extremely gifted physician with a keen focus on the well-being of his patients. His interpersonal skills are excellent and he displays a talent for making his patients feel at ease.

Michael D. Robinson Jun 10 2020

Review for Dr. Masri

Jun 09 2020

Review for Dr. Patel

I had a tele-med visit with Dr. Condro, and he was very patientI and kind, and sincerely interested in helping me. It was my first visit, and when I hung up, I felt as though I’d known Dr. Condro for years. I can hardly wait for my office visit, after I complete my labs and outpatient tests.

MAH Jun 03 2020

Review for Dr. Condro

Dr. White and staff were wonderful.......explained the procedures....showed great care and compassion during the EMG and conduction studies.

Patricia Hargadon Jun 02 2020

Review for Dr. White

He was the best ever. I wholeheartedly recommend him without a doubt. He is caring, compassionate and the best. I was out eating dinner the day after a full hysterectomy.

Jun 01 2020

Review for Dr. Hyde

Love him. Fully explains everything in layman’s language. Has genuine concern for his patients. Quite hard to book visits due to our schedule but do not plan on going anywhere else

May 21 2020

Review for Dr. Gonzalez

Dr. Johnson is on top of his game... you know he is there, cares about you, and you can reach him when needed.... that means so very much.

jackie bendall May 16 2020

Review for Dr. Johnson

Sonia is absolutely the best!!!!!

Christine Rochester May 11 2020

Review for Dr. Shah-Pandya

Very,very happy having Dr. White as my doctor.

Mary S Jones May 10 2020

Review for Dr. White

The man listens and communicates well. His ability to understand your situation and problem solve is excellent. I love this man and trust him fully. And Cindy on front is a sweetheart.

James taylor May 04 2020

Review for Dr. White

Apr 26 2020

Review for Dr. Kelly

Wonderful He answered every question. Glad to say I am in remission after 5 years could not had a better Dr.

Hmer Waybright Apr 24 2020

Review for Dr. Evers

Dr. Moore has been my PCP for 30+ years. He is the best there is. Very thorough.

Bobby C. Apr 17 2020

Review for Dr. Moore

Dr McLane really helped my mother who was having trouble breathing during an illness. He was responsive and explained the treatment follow up steps clearly. His staff was helpful arranging the equipment rental we needed.

Apr 16 2020

Review for Dr. McLane

Dr. Sahli is a great doctor. He takes the time to actually listen to what you have going on. He is actually the best doctor I have ever had. I wish I could give him 10 stars.

Gean Clark Apr 16 2020

Review for Dr. Sahli

Apr 14 2020

Review for Dr. Hagan

Great bedside manners. Very knowledgeable and gives full explanation on what you have and what the solution is the fix your problem.. she is extremely well trained and knowledgeable on wound care. I highly recommend dr. Faircloth.

Rubin Unowitz Apr 11 2020

Review for Dr. Faircloth

Michael Hose Apr 07 2020

Review for Dr. Smith

Dr. Powers is Excellent! Talks with you to garner information about your difficulties, tests to confirm, diagnoses and again talks with you about what is going on. Dr. Powers presents options of treatments and seeks to help you! Kudos to Dr. Powers and his staff!

Paul Michael Hutnyan Mar 31 2020

Review for Dr. Powers

Family Member Mar 30 2020

Review for Dr. Diggs

The staff are friendly and professional. Dr. Whites nurse is awesome and made me feel comfortable and more relaxed. Dr. Whites manner was reassuring and friendly.

Cheryl Mar 24 2020

Review for Dr. White

Dr. White was friendly, professional, knowledgeable and thorough. Very impressive.

Richard Mar 18 2020

Review for Dr. White

Dr. White has been taking care of me for 25 years. I have MS, but MS doesn't have me is our motto. i highly recommend Dr. White.

Todd Mar 18 2020

Review for Dr. White

I highly recommend Dr. White,he was the only physician that helped me with my migraines. Thanks to Dr. White migraines no longer run my life. Dr. White is a wonderful physician with a great bedside manner. I can’t recommend him highly enough.

Brenda Slade Mar 16 2020

Review for Dr. White

Patricia Clements Mar 14 2020

Review for Dr. Cohen

THE BEST PCP, ALWAYS TAKES TIME WITH HIS PATIENTS!

debbie l chisholm Mar 13 2020

Review for Dr. Morris

This is my second surgery with Dr Grewal and I all my faith in him. He is a great doctor and takes his time to explain everything to you. Makes you feel comfortable.

Joe Ann Pope Mar 13 2020

Review for Dr. Grewal

Absolute worst Physician I have ever encountered. I am a very healthy person and wanted to be proactive in my middle age. She was arrogant, dismissive, and incompetent. "Bedside manner" as a Concierge physician was non-existent . Look elsewhere!!! You would find better at a Doc in the Box

Mar 04 2020

Review for Dr. Headley

The staff at Dr Brengel’s office is very unprofessional. You’re on hold for long periods of time. This place is terrible

Mar 03 2020

Review for Dr. Brengel

Great doctor. Wonderful bedside manner. Very friendly staff. I highly recommend this doctor/practice.

Cindy Swim Mar 03 2020

Review for Dr. White

Yes I would definitely recommend him

Gail Allison Feb 20 2020

Review for Dr. White

His is so welcoming and understanding. He has stayed with me through thick and thin. I am grateful and blessed to have him as my Doctor. My family and I love him. Thank you Dr. White

Brenda Winfree Feb 18 2020

Review for Dr. White

T. Ganzert Feb 12 2020

Review for Dr. Payne

Feb 12 2020

Review for Dr. White

Dr White is very professional and very knowledgeable about my issues. He was able to pinpoint what was going on with my health. He has an excellent staff and I would HIGHLY recommend him!!

kel Feb 09 2020

Review for Dr. White

Most knowledgeable and compassionate MD we have ever seen. He takes in consideration all aspects of his pt before making a decision on their care.

Arthur Robinson Feb 05 2020

Review for Dr. White

Was very thorough. Test not as bad as I had expected.

Feb 01 2020

Review for Dr. Cohen

Jan 31 2020

Review for Dr. Kunaparaju

Have been going to Dr. White for over 10 years. He is an exceptionally caring physician who will never rush your visits. He truly listens to your concern and explains in detail the suggested treatment. Highly recommend him.

Jan 24 2020

Review for Dr. White

I have been Dr. Daneva’s patient for over a year. She is thorough, compassionate and professional. Likewise, her office and nursing staff is very good! I have always felt completely at ease with her treatment and advice, and I highly recommend her!

Vicki Keith Jan 24 2020

Review for Dr. Daneva

Jan 24 2020

Review for Dr. Shah-Pandya

Kim Jan 17 2020

Review for Dr. Johnson

Dr white is AWESOME HE saved my life.

Robert S. Quinn, Jr Jan 13 2020

Review for Dr. White

J.Mallory Jan 10 2020

Review for Dr. Abhishek

Jan 09 2020

Review for Dr. McConnell

Jan 04 2020

Review for Dr. Burijon

This guy is a joke. If you love someone with cancer, do not take them to VCI. They only have a one size fits all approach to the worlds most complicated set of diseases. Boo.

Dec 31 2019

Review for Dr. Evers

Dr White takes time to listen and is very thorough. He’s so easy to talk to; I find us talking about things not related to me medically!! Shanna, his nurse, is wonderful and caring. The perfect combo.

Dec 30 2019

Review for Dr. White

Fantastic and attentive visit for bad heel pain. Dr. Sahli listened patiently, explained things well and didn’t rush. Very helpful and friendly. Will definitely use him for future needs.

Stephanie Gage Dec 28 2019

Review for Dr. Sahli

She is wonderful. Dr. De Boer takes takes time to actually sit and listen to what you have to say. She tells you like it is. She is also very helpful. She is the first dr. that I feel very comfortable with.

Alaina Dec 19 2019

Review for Dr. de Boer

Absolutely horrible IF you have questions. Rude & unprofessional & misinformed. She’s ruined my medical online report making it that I can’t get appointments with other providers. She yelled at me in waiting room in front of security guards she’d called. Don’t let smile & news video fool you.

S Dec 14 2019

Review for Dr. Wilson

Nitin Dec 10 2019

Review for Dr. Johnson

Initial exam

Nancy Noonan Nov 29 2019

Review for Dr. Habib

P. Faris Nov 27 2019

Review for Dr. Masri

Generally have no issue with her. I tried to get a Hep A vaccine and she was not aware of the current outbreak and said I did not need the vaccination, even though I was asking for it.

Nov 20 2019

Review for Dr. Asad

Dr Hendrix is an incredible physician. Attention to detail and put the patient first.

Richmond, VA - Nov 20 2019

Review for Dr. Hendrix

Jessica J. Nov 19 2019

Review for Dr. Patel

Nora Lee Brown Nov 18 2019

Review for Dr. Raman

Very Disappointed Nov 14 2019

Review for Dr. Neralla

Dr. Powers is one of the best physicians I have seen! He’s thorough, spends time educating his patients and is very easy to talk to - not to mention a good listener. He’s top notch!

Nov 14 2019

Review for Dr. Powers

I would recommend Shreyank Tripathi, M.D. He explained a lot and answered all my many questions.

Nov 11 2019

Review for Dr. Tripathi

Evidently they don’t care about getting new patients. I have registered online twice to be contacted and have left a message at the office and no one has returned my calls. If they treat potential patients like this how do they treat actual patients??

Mae Oct 30 2019

Review for Dr. Shaw

Dr. White and his staff are very caring. The front office have always been so helpful in making appointments or any needs that I have. I would highly recommend this practice.

Barbara A. Brown Oct 29 2019

Review for Dr. White

Wonderful Doctor. Very knowledgeable and excellent bedside manors.

Oct 26 2019

Review for Dr. Smith

Dr. White is the best neurologist I have ever had in my life. I have seen him for over 22 years, he will see me whenever I need since my health has been on the decline.

Jennifer Snead Oct 23 2019

Review for Dr. White

The knowledge nd courteous staff make visiting this office was stressful. Dr. White has years of experience and takes time with his patients.

Oct 16 2019

Review for Dr. White

Susan Powell Oct 16 2019

Review for Dr. Kowalski

Location

Bon Secours Richmond Community Hospital

1500 N 28th St, Richmond, VA 23223

Frequently Asked Questions

Where is Bon Secours Richmond Community Hospital located?

Has Bon Secours Richmond Community Hospital won any recent awards from Healthgrades?

Does Bon Secours Richmond Community Hospital score well in safety ratings?