Bon Secours Mary Immaculate Hospital

74%

Patients that would definitely recommend
4% higher than the national average


Bon Secours Mary Immaculate Hospital is a medical facility located in Newport News, VA. This hospital has been recognized for America's 250 Best Hospitals Award™, General Surgery Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

General Surgery Excellence Award™ (2020, 2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Joint Replacement Excellence Award™ (2018)

Superior clinical outcomes in knee and hip replacement

Orthopedic Surgery Excellence Award™ (2018)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
74%

Patients who gave a rating of 9 or 10
5% higher than the national average

74%

Would definitely recommend
4% higher than the national average

Bon Secours Mary Immaculate Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%68%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Bon Secours Mary Immaculate Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%63%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

Dr T has a very welcoming and warm personality. He is an incredible physician. Dr. T always eases my anxiety and the care he and his staff provides goes above and beyond what I am used to.

Virginia L Brown Aug 12 2020

Review for Dr. Tiongco

A thorough, educated, skilled, doctor who takes the time to explain all options, procedures, plans, treatments, and likelihood of success for any gastro intestinal problem that the patient is experiencing. I highly recommended Dr. Gamsey and his staff are pleasant and very knowledgeable.

Mr. Michael Sabol Aug 12 2020

Review for Dr. Gamsey

Dr. Northam is very professional with her work, she did not rush the appointment. She is also thorough and does not skip over unanswered questions. I would recommend her to other patients for their care. Thank you

Aug 11 2020

Review for Dr. Northam

Dr. Coleman is a fantastic physician. She really listens. I highly recommend her to you and your family members.

Aug 10 2020

Review for Dr. Coleman

I've seen Dr. Dattel twice now and both times she was very kind and informative. She is quick and to the point, but never failed to ask if I had any concerns. In both appointments she offered information that was extremely helpful and eased my mind about common conditions that our baby had.

Jackie Clarke Aug 04 2020

Review for Dr. Dattel

Great bedside manner. Easy to talk to and understands his patients concerns.

Sylvless Sanderson Jul 29 2020

Review for Dr. Samuels

I trust Dr. Hoff. Not only does he listens, he tries to find a solution to stop the extreme pain in my back.

Jul 29 2020

Review for Dr. Hoff

Lea E Lajoie Jul 28 2020

Review for Dr. Haynes

Overall, my appointments with Dr. Guan have been good, she is a knowledgeable doctor, listened to my concerns. Her nurse is wonderful, too. Unfortunately, towards the end of the appointment I felt rushed, I wasn't given the chance/time to ask questions, that part could be improved.

Jul 23 2020

Review for Dr. Guan

Jul 23 2020

Review for Dr. Thom

Michael Jul 20 2020

Review for Dr. Lindsay

Great doctor and a great practice! Dr. Kostiner was very nice and has a great personality making it an easy experience. Highly recommend!!!

Jul 20 2020

Review for Dr. Kostiner

12Stars. Dr Haynes and his staff are just great. He did my rotator cuff surgery and has me on the road to recovery in no time. OSC is the best.

Jul 18 2020

Review for Dr. Haynes

Dr. Patel is warm, caring and extremely knowledgeable on his field.

LeRoy Jul 18 2020

Review for Dr. Patel

Dr. Guam is thorough, asks questions, refers wisely and is very caring!

Donna Anne Prantl Jul 17 2020

Review for Dr. Guan

Very thorough and no nonsense. Gives you facts and solutions.

TJ Jul 17 2020

Review for Dr. Durbin

Very attentive and friendly. Listens to my questions and clearly explains what he recommends.

David Scharff Jul 16 2020

Review for Dr. Martin

He listen to you, ask questions, talks about your problem and works towards my best care. After many different docs I have felt better under his care than any other.

Jul 15 2020

Review for Dr. Tiongco

Rachael Jul 09 2020

Review for Dr. Seutter

Dr. Hiotellis is kind, caring, compassionate. He takes the time to explain everything. The best family doctor in Hampton Roads and beyond.

Roy and Mary Ann Walker Jul 07 2020

Review for Dr. Hiotellis

Great visit. Answered all my questions.

Jul 04 2020

Review for Dr. Browder

Scott Zimmerman Jul 03 2020

Review for Dr. Haynes

KG Jul 03 2020

Review for Dr. Cummings

He is amazing!

Jul 03 2020

Review for Dr. Morrison

Ronald Lauster Sr Jul 02 2020

Review for Dr. Gamsey

Jul 01 2020

Review for Dr. Soni

My yearly visit on Monday, June 22,2020 was exceptional, from checking in to the complete exam which included the 3D exray went very professional. The girls are very kind and understanding. I have been coming to the Imaging Center and am pleased with everyone’s professionalism. Thank you.

Jun 30 2020

Review for Dr. Johnson

VJS Jun 30 2020

Review for Dr. Gamsey

MrsShelA Jun 29 2020

Review for Dr. Defiglio

Knee replacement was needed after multiple injections....Everythign has prgressed as explained and waiting to have the other one done! He is a man of few words but I didnt go to him to be a chatter box- tell me what I need and lets schedule it!

Jun 29 2020

Review for Dr. Aldridge

I had my visit during these corona virus times, so I was very apprehensive about being there. Everything went well from entering the facility until the completion of the visit during June 2020. SC

Jun 28 2020

Review for Dr. Patel

Best doctor! Very professional and positive, informative and smiling bedside manner made me feel at ease. His team at the office went above and beyond to make sure I felt comfortable and that all my questions were answered.

Sue Harris Jun 28 2020

Review for Dr. Dawson

Awesome physician ????? explained everything to me and was very concerned about me... He proceeded to fix my arm!!!

LaTanya Wheeler Jun 28 2020

Review for Dr. Smerlis

She is a good Dr.

Jun 28 2020

Review for Dr. Fisher

Very kind, professional, and too the point... with the correct diagnosis. Chooses the least invasive and most productive solution.

Jun 27 2020

Review for Dr. Proto

Professional, attentive, responsive, and never rushes.

Jun 27 2020

Review for Dr. Parikh

Awesome Dr. compassionate about his patients. Very thorough

Jun 27 2020

Review for Dr. Hartke

Jun 27 2020

Review for Dr. Fisher

Homer Martinez Jun 27 2020

Review for Dr. Parikh

Dr. Martin is the best! Excellent communication skills and bedside manner, and highly knowledgeable.

Kris Long Jun 27 2020

Review for Dr. Martin

Very professional. No time wasted waiting. Good manners. Interested in your issues.

Douglas Schuette Jun 27 2020

Review for Dr. Yilmaz

Genuinely caring, listens well. I would definitely recommend him to anyone who is frustrated with their current dr. That’s what brought me to Dr Baldwin and been seeing him now for 4 years.

Jun 26 2020

Review for Dr. Baldwin

I had a good and informative 6 month visit with Doctor Toy. She is very thorough and answers all my questions. She always recommends what plan is best for me and advises me of any risks involved but leaves any ultimate decisions up to me. She is extremely understanding and pleasant to deal with.

Linda Jun 26 2020

Review for Dr. Toy

Robert VanSciver Jun 26 2020

Review for Dr. Durbin

Dr Hopson was very confident what my condition is and how to fix it.

Jun 26 2020

Review for Dr. Hopson

Dr. Browder is very knowledgeable and compassionate. A good listener. Highly recommend.

Jun 26 2020

Review for Dr. Browder

Wesley Burnett Jun 26 2020

Review for Dr. Baust

Dr. Cordes was knowledgeable on every topic we talked about. And on time!

Jun 26 2020

Review for Dr. Cordes

Excellent as always

Jun 26 2020

Review for Dr. Cummings

Dr. Dawson is personable and has a nice sense of humor. He is knowledgeable in his speciality. He describes his diagnosis and treatment plan in an understandable way. The only problem I have ever had is that he's so good It can take awhile to get an appointment (6-10 weeks for a procedure).

Marie Van Liere Jun 26 2020

Review for Dr. Dawson

Dr. Thom is a FANTASTIC doctor! He was the highlight of my pregnancy for sure when it comes to my care team!

Mariah Smith Jun 26 2020

Review for Dr. Thom

Never had a negative experience. Dr. Hopson is amazing and so are his staff members! Very friendly (and not the fake kind of being nice. Lol) and they have been very helpful in general

Nicole Jun 25 2020

Review for Dr. Hopson

Worthen Jun 25 2020

Review for Dr. Carter

Dr Hartke is a great doctor. He is very knowledgeable and very patient oriented. I highly recommend him to anyone.

Jun 25 2020

Review for Dr. Hartke

The experience was handled very professionally.. Staff was attentive, conscientious & kind.

Jun 25 2020

Review for Dr. Proto

A very caring and considerate doctor who is always there for our family and really gets things done! We Highly recommend Dr. Defiglio-Smith!

Valerie Palazzone Jun 25 2020

Review for Dr. Defiglio

Surgery went smoothly. Dr. Proto and his staff always kept me informed of what was going on and what to expect.

Angela Fostet Jun 25 2020

Review for Dr. Proto

Annual physical done with Dr Parikh was efficient, professional and thorough. Dr Parikh discussed lab results and was happy with my numbers.

Lee Krick Jun 25 2020

Review for Dr. Parikh

No problems at all with Dr. Durbin! He helped me with a neck and shoulder problem and currently treating a knee problem.

Gary E Hall Jun 25 2020

Review for Dr. Durbin

He has the most professional and caring bedside manner than any physician I have ever seen. He is very intelligent and knowledgeable on many medical topics. You can trust him 100%!

Jun 25 2020

Review for Dr. Lizarzaburu

Dr. Kanter is a wonderful plastic surgeon. I have had several minor skin lesions removed over 3 yrs. And have been very pleased.

Angelia Jun 25 2020

Review for Dr. Kanter

Dr. Tan is a very caring and kind doctor that cares about her patients’ well-being and health.

Gabrielle Megia Jun 25 2020

Review for Dr. Tan

Very nice and professional

Yvette evans Jun 25 2020

Review for Dr. Johnson

Dr. McCracken is a wonderful doctor. She takes the time to discuss your health, any issues you might have and really listens to you. She is a very caring person and makes you feel so much better just by being there.

Jun 25 2020

Review for Dr. McCracken

Dr. Johnson was very informative with all she said in showing me theCPap. I was not able to use it at this time due to chronic cough.

Betty Duncan Jun 25 2020

Review for Dr. Johnson

Saw dr. Hopson with red and inflamed leg. Was given antibiotics and told to return in a week for a recheck. I was gotten in quickly and taken directly to a room to avoid possible exposure to others. Good move!

Jun 25 2020

Review for Dr. Hopson

I was pleased with Dr Martin's services. Yes, I will again follow up with him in the future. We're both ex- New Yorker's so I felt welcomed by him.

Valerie Cherry Jun 25 2020

Review for Dr. Martin

Yearly mammogram

Teresa Crocker Jun 25 2020

Review for Dr. Johnson

I have been a patient since 2004. Dr. Mccracken is AWESOME! She listens and explains everything you have going on and what her treatment plan is for you. I moved to Tennessee for 3 years and came back for my Doctor visits when needed.. She is the Best of the Best.

Allison Johnson Jun 25 2020

Review for Dr. McCracken

Rick Z Jun 25 2020

Review for Dr. Durbin

Diagnosis was thorough and procedure was scheduled quickly, which probably saved my life. Dr Soni and the entire team (both office and surgical) were Efficient, professional and kind.

Lisa Garber Jun 25 2020

Review for Dr. Soni

Dr Browder only gets better,will always be his patient.

Jun 25 2020

Review for Dr. Browder

The best ophthalmologist in Virginia. Extremely caring and thorough.

Jun 25 2020

Review for Dr. DeRosa

I appreciated how much time he spent to sit down and answer my questions regarding delivering in the time of COVID. He was very honest with me and made me feel like I was being heard.

Kayla Jun 25 2020

Review for Dr. Morrison

Love this physician, he caring spend time with ,and discusses everything with you.

Jun 25 2020

Review for Dr. Almeida

He listens

Jun 25 2020

Review for Dr. Malaisamy

Dr. Proto is kind and knowledgeable. He never rushes the visit and he explains procedures well. I recommend him for podiatry issues.

Jun 25 2020

Review for Dr. Proto

I love Dr Jackson. She is very thorough, answers any questions I may have and always takes her time with me. I am very happy I found her

Allison S Jun 25 2020

Review for Dr. Jackson

Incredibly thorough and has a great ability to interact with patients to obtain a proper diagnosis

Jun 25 2020

Review for Dr. Malaisamy

Dr. Hiotellis is very friendly and personable which puts you at ease. He takes interest to ask about family and engage in other small talk. He also never makes you feel rushed and takes the time to address all your questions and concerns. He’s definitely my family’s favorite M.D.!

Jun 25 2020

Review for Dr. Hiotellis

Dr. Hiotellis is an excellent Dr. He goes above and beyond dealing with our health concerns. He is willing to take the time to explain everything and communicates easily via the portal and by phone. We truly value him and thankful we found him.

Jun 25 2020

Review for Dr. Hiotellis

Dr. McLean is an excellent doctor who provides top level care. I gave a range of medical problems and she takes each seriously, with the right amount of testing and follow up. She listens well and has excellent attention to detail. I highly recommend her.

Jun 25 2020

Review for Dr. McLean

Dr. Browder is very confident at what he is doing, I like the way he interacts with his patients, I have been with him for about 7 years and have never had a complaint all I can say is thank you Doctor Browder.

Michelle Graham Jun 25 2020

Review for Dr. Browder

Dr. Yilmaz is an excellent dr. He tries new things and he is very informative. I definitely would recommend Dr. Yilmaz!

Patty Jun 25 2020

Review for Dr. Yilmaz

Roger McAughan Jun 25 2020

Review for Dr. Browder

Cordial and thorough

Jun 25 2020

Review for Dr. Parikh

Dr. Tan is genuine and listens to what you have to say. She makes you feel very comfortable.

Jun 25 2020

Review for Dr. Tan

Dr. Browser listened to my issues and concerns. He made excellent suggestions and recommendations. I am very satisfied.and

Jun 25 2020

Review for Dr. Browder

Friendly, mature, professional

Jun 25 2020

Review for Dr. Fisher

Dr. Ani has been my urologist since I moved to the area in 2016. He always listens to my concerns and I feel active in my treatment plan with him. His care has definitely improved my quality of life in regards to my urological issues. I highly recommend him!

Neda S Jun 25 2020

Review for Dr. Ani

Good listener. Very helpful.

Jun 25 2020

Review for Dr. Defiglio

It was a great eye exam. He’s very nice. He was able to clarify things about my eyes that I was concerned about. Will recommend to others.

Pat Thomas Jun 25 2020

Review for Dr. DeRosa

Very easy to talk with and straight forward answers

Jun 25 2020

Review for Dr. Tan

After my primary doctor retired, I was concerned about finding someone I would like just as much. Well, I did. I trust Dr. L with my health completely. He is friendly, welcoming and you never feel rushed.

Phyllis B. Jun 25 2020

Review for Dr. Lizarzaburu

Dr. Taylor is amazing and he listens to your concerns and tries his hardest to help you. He’s the best doctor I’ve had.

Jun 25 2020

Review for Dr. Taylor

Jim H Jun 25 2020

Review for Dr. Durbin

Location

Bon Secours Mary Immaculate Hospital

2 Bernardine Dr, Newport News, VA 23602

Frequently Asked Questions

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