Bon Secours - Depaul Medical Center

63%

Patients that would definitely recommend
7% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Stroke Care Excellence Award™ (2019)

Superior clinical outcomes in the care and treatment of stroke

Coronary Intervention Excellence Award™ (2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

10 ratings were as expected

  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
65%

Patients who gave a rating of 9 or 10
4% lower than the national average

63%

Would definitely recommend
7% lower than the national average

Bon Secours - Depaul Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Bon Secours - Depaul Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Jeanne Jul 11 2020

Review for Dr. Gondusky

Dr. Gondusky and his staff did an amazing job with my partial knee replacement. Even with the COVID delays, they were helpful, professional and very caring. I couldn't have asked for a better experience or outcome. I would highly recommend with no reservations.

Jul 10 2020

Review for Dr. Gondusky

Dr. Mendu is very pleasant and professional. She answered all my questions and made me feel super comfortable about my care. I will continue to have Dr. Mendu as my GI doctor.

Cynthia Sanford Jul 09 2020

Review for Dr. Mendu

Rachael Jul 09 2020

Review for Dr. Seutter

T. OConnell Jul 08 2020

Review for Dr. Hudson

Susan Hawkins Jul 07 2020

Review for Dr. Marlow

Very nice to talk to and he is willing to answer all questions. Very personable and knowledgeable.

Jul 06 2020

Review for Dr. Cross

Bob Battaglia Jul 03 2020

Review for Dr. Whelan

KRichardson Jul 03 2020

Review for Dr. Waters

Very professional atmosphere

MICHAEL FABRIZIO ISD Jul 02 2020

Review for Dr. Fee

Ronald Lauster Sr Jul 02 2020

Review for Dr. Gamsey

Dr. Michael Cannon is the first and only rheumatologist with whom I've had an appointment. He is well versed in his profession and gave me a thorough examination to give me a diagnosis.

Jo R Jul 02 2020

Review for Dr. Cannon

Michelle Williams Jul 02 2020

Review for Dr. Gondusky

He is a caring doctor who wants the best for his patients.

Cherie Jul 01 2020

Review for Dr. Dandalides

Jun 30 2020

Review for Dr. Skees

Very attentive, caring and knowledgeable. Takes time to really listen and pursue options. Goes above and beyond to help.

R Maddrey Jun 30 2020

Review for Dr. Anjum

Very professional and efficient. Thank you for your wonderful care.

Cherie Tunney Jun 30 2020

Review for Dr. Mendu

VJS Jun 30 2020

Review for Dr. Gamsey

Dr. Robinson was very clear and direct with my care. He spent a good deal of time with me and did not rush to get out of the room. I thought he took the appropriate time and was very clear with all my options.

Jun 29 2020

Review for Dr. Robinson

Knee replacement was needed after multiple injections....Everythign has prgressed as explained and waiting to have the other one done! He is a man of few words but I didnt go to him to be a chatter box- tell me what I need and lets schedule it!

Jun 29 2020

Review for Dr. Aldridge

I had my visit during these corona virus times, so I was very apprehensive about being there. Everything went well from entering the facility until the completion of the visit during June 2020. SC

Jun 28 2020

Review for Dr. Patel

Dr. Makdisi is very informative & compassionate when concerning my health.

Jun 27 2020

Review for Dr. Makdisi

Jeffrey P. Waters, PhD Jun 27 2020

Review for Dr. Gondusky

Dr. Martin is the best! Excellent communication skills and bedside manner, and highly knowledgeable.

Kris Long Jun 27 2020

Review for Dr. Martin

I highly recommend Dr. Steven Dandalides to everyone. He is professional, caring, and knows all the information about gastroentology.

Frances Mariconda Jun 26 2020

Review for Dr. Dandalides

Jun 26 2020

Review for Dr. Kerner

Carly B Jun 26 2020

Review for Dr. VanSlyke

She is patient and thorough and kind. Best doctor in town!

Jun 26 2020

Review for Dr. Hart

Worthen Jun 25 2020

Review for Dr. Carter

Jun 25 2020

Review for Dr. Robinson

Dr.Dandelides listens intently and follows through. He is thorough and remembers previous issues. He does his homework and research. He is dedicated and won’t give up until you are comfortable as possible or healthy.

Tiffany Manning Byrum Jun 25 2020

Review for Dr. Dandalides

I was pleased with Dr Martin's services. Yes, I will again follow up with him in the future. We're both ex- New Yorker's so I felt welcomed by him.

Valerie Cherry Jun 25 2020

Review for Dr. Martin

He listens

Jun 25 2020

Review for Dr. Malaisamy

Incredibly thorough and has a great ability to interact with patients to obtain a proper diagnosis

Jun 25 2020

Review for Dr. Malaisamy

Jeff Brechtelsbauer Jun 24 2020

Review for Dr. Gondusky

I have had three surgeries with Dr. O'Connell and I trust his opinion and his vast experience in shoulder problems. I have recommended Dr. O'Connell to several of my friends who have also been pleased with their treatment.

L. A. Murden, Jr. Jun 24 2020

Review for Dr. O'Connell

I recommend anyone to Dr Thompson, he is very professional.

Jun 23 2020

Review for Dr. Thompson

Dr. Chad Manke diagnosed and performed surgery replacing my left shoulder. His work is superb, care is thorough, and he is an easy and pleasant doctor to communicate with. As a 70 yr. old, I would recommend him without reservations! Great Doc!

Jun 22 2020

Review for Dr. Manke

Dr. Sullivan and his staff were great They were informative caring and just made the whole testing thing so much easier I strongly recommend this doctor

Jun 22 2020

Review for Dr. Sullivan

Yasin A. Wahid Jun 22 2020

Review for Dr. Mirovski

Very thorough and answers questions asked.

Wanda Kee Jun 20 2020

Review for Dr. Malaisamy

It was very pleasant everyone was polite and communicated with me He explained everything to me so i would understand He was very pleasant.

Jun 19 2020

Review for Dr. Dandalides

He is very professional and efficient.

Carlotta Jun 19 2020

Review for Dr. Sullivan

She took her time examining me and discussing what the problem was.

Jenny Cothern Jun 19 2020

Review for Dr. VanSlyke

Thank you for getting me an appointment on such short notice! Poison ivy is not much fun to deal with. God bless and thank you again!

Alan M. Jun 19 2020

Review for Dr. VanSlyke

Annual visit.. Love doctor VanSlyke she is great!!!

Jun 19 2020

Review for Dr. VanSlyke

My husband crushed his elbow. Dr Manke put him back together, and it healed beautifully. He gave us the facts, explained how he was going to fix it, and then guided us through his recovery. I highly recommend Dr Manke.

The Morans Jun 18 2020

Review for Dr. Manke

Patient Jun 18 2020

Review for Dr. Weiss

Very pleasant. Dr Thompson is very attentive to his patients . I truly Believe he saved my life by insisting that I have a colonoscopy that discovered I had colon cancer.

Betty Radwan Jun 18 2020

Review for Dr. Thompson

Compassionate, thorough and understanding. Diagnosed and treated my problem. Thank you Dr.Martin.

Pete G. Jun 18 2020

Review for Dr. Martin

R. Colvin Jun 18 2020

Review for Dr. Martin

Dr. P is always open to the patients input. When I suggested a medication to get over a rough spot,, he valued my opinion and gave the medication I so needed. He’s a wonderful doctor. I feel blessed. I had to wait many years in order to get the right doctor.

Dottie Sautia Jun 18 2020

Review for Dr. Patel

Was professional and also very friendly. Saw know worries regarding covid 19. Appointment on time. Very satisfied with entire experience.

M. Daye Terry Jun 18 2020

Review for Dr. Sullivan

Very kind and easy to talk to. Thorough and explains everything. Staff is great too

LJHT Jun 18 2020

Review for Dr. Martin

Very nice and very clear and getting his point across in a way that you can understand

Jun 18 2020

Review for Dr. Martin

Dr. Martin explained to the way I understood my what he had to solve the problem I was having.

Jun 18 2020

Review for Dr. Martin

Dr Shoba Mendu is a great and highly knowledgeable and explains everything well. She spent enough time to go over in details. I will definitely recommend to anyone ??

Everest Jun 17 2020

Review for Dr. Mendu

Excellent doctor.

Jun 16 2020

Review for Dr. VanSlyke

I appreciate how Dr. Patel listens to my concerns & takes time to discuss them with me.

Jun 13 2020

Review for Dr. Patel

Jun 13 2020

Review for Dr. Tiongco

Dr. Patel is always very professional and personable. New larger office is great as well as the front desk staff. Overall a great doctor visit, as usual, with Dr. Patel and his staff.

Doug M. Jun 13 2020

Review for Dr. Patel

Dave of Virginia Beach Jun 12 2020

Review for Dr. Gershon

He is a great Dr. I have recommended him to individuals I enjoy taking my father there .

Jun 12 2020

Review for Dr. Martin

Dr. Sullivan is one of the very best. Always professional, always listens and always does everything he can for his patients. 10/10

S. Nielsen Jun 12 2020

Review for Dr. Sullivan

Outstanding service each and every time. I would be blind if I did not have dr. Kerner

Richard Albert Jun 12 2020

Review for Dr. Kerner

Minimal wait, Social distancing is practice in the office. The staff are all very nice and friendly. My doctor is very thorough.

Amy Jun 12 2020

Review for Dr. Hart

Jun 11 2020

Review for Dr. Robinson

The best of the best.

jim burke Jun 11 2020

Review for Dr. Asuncion

He very attentive and listens

Jun 11 2020

Review for Dr. Thompson

Dr Rivera is A+ In my book. He has a calming manner. Gives me the details I need and always makes time to answer questions.

A. Carotenuto Jun 11 2020

Review for Dr. Rivera

He is caring and explains everything to you so you understand. Awesome doctor.

Jun 11 2020

Review for Dr. Patel

Jun 11 2020

Review for Dr. Martin

Pleasant and informative. Cares about patients

Jun 11 2020

Review for Dr. Patel

Very professional, takes time to answer any questions

Jun 10 2020

Review for Dr. Malaisamy

He was very professional and polite.

Jun 10 2020

Review for Dr. Tiongco

I have had several procedures performed by Dr Brian Sullivan. I have found him to be personally approachable, technically proficient, and clinically sound - overall an excellent GI specialist. I would highly recommend him to anyone seeking such services.

Jun 09 2020

Review for Dr. Sullivan

Dr Dandalides was the Dr who determined that I had severe Crohn's Disease. He has been an excellent Dr who has effectively taken care of me. I have been a patient of his since 2011.

Iris Whidbee Jun 09 2020

Review for Dr. Dandalides

I am a longtime patient of Dr Dandalides and over this extended time, I have always received excellent care. I trust him with my life and I take his recommendations very seriously. I look forward to maintaining my patient -doctor relationship with Dr Dandalides for a long time.

Ezio DiBelardino Jun 09 2020

Review for Dr. Dandalides

Doctor Rosenfeld does not listen to his patients needs. This doctor is very passive and not empathetic. He was sooo rough during my cystoscopy and disregard my pain during the procedure. I also had other issues he didn’t address I will never go here again.

Jun 06 2020

Review for Dr. Rosenfeld

I love Dr VanSlyke and am so thankful for her. She listens to my concerns, and recommends sensible care. The office staff has been very efficient and I rarely wait more than 15 mins for my appt.

Deb Smith Jun 05 2020

Review for Dr. VanSlyke

Answered all my concerns about recent prescription change

Davina Jun 05 2020

Review for Dr. Hart

Highly recommended Dr. VanSlyke!

Jun 05 2020

Review for Dr. VanSlyke

Dr. Hart is always very thorough and caring with me. I always get all of my questions answered. I feel like she cares about what happens to me. I recently had a virtual visit with her and got the same attention as an in person exam.

Arlene Rusnak Jun 05 2020

Review for Dr. Hart

I have been seeing Dr.Kerner for many years now I trust her very much ! Her staff is always friendly and knowledgeable. She gives you great advice and has done cataract surgery on both of my eyes.

Richard Matarazzo Jun 05 2020

Review for Dr. Kerner

Mary Skol Jun 04 2020

Review for Dr. Patel

Dr. Kurtz is by far the best doctor I've ever had. What a caring, concerned and competant doctor. She takes all the time needed to explain things thoroughly. She even emailed me once to see how I was doing. I will certanly miss her and would love to be her patient again.

Langdon Hagen-Long Jun 04 2020

Review for Dr. Kurtz

Brittany Jun 04 2020

Review for Dr. O'Connell

Caring, patient, good listener, professional and very knowledgeable- so glad I was referred to Dr. Martin

Jun 04 2020

Review for Dr. Martin

He is very thorough and gets my prescriptions to the pharmacy quickly.

Marsha Jun 04 2020

Review for Dr. Malaisamy

I have seen Dr. Martin 3 times over several years for hearing loss and inner ear problem. Each time he has been wonderful. He actually listens to what you say to make an informed diagnosis with kindness.

Jo Jun 04 2020

Review for Dr. Martin

Routine visit, awesome service from Dr. Thompson, will recommend Dr. Thompson.

Jun 04 2020

Review for Dr. Thompson

Dr. Reed is known as the best Lupus Doc in the region and for good reason. He listens, helps you come up with a plan and is very thorough. Great bedside manner and wonderful support staff. Zero complaints.

Eleise Jun 02 2020

Review for Dr. Reed

Dr Patel and his staff and wonderful. Everyone is very friendly and professional. Dr Patel thoroughly explains things about your condition and meds.

Cindy Cornett Jun 02 2020

Review for Dr. Patel

He's always friendly, and really care for his patients!

Aprylle Jun 02 2020

Review for Dr. McHugh

The best MD I have ever had, bar none. That covers 81 years of care, mostly from military physicians and numerous civilians after retirement. Very thorough, timely and answers all questions in an easy to comprehend manner.

Jun 01 2020

Review for Dr. Obermeyer

Shana Blue May 30 2020

Review for Dr. VanSlyke

Location

Bon Secours - Depaul Medical Center

150 Kingsley Ln, Norfolk, VA 23505