Utah Valley Hospital

79%

Patients that would definitely recommend

9% higher than the national average

Utah Valley Hospital is a medical facility located in Provo, UT. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2021)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™

Outstanding Patient Experience Award™ (2023, 2022, 2021)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Spine Surgery Award™

America’s 100 Best Hospitals for Spine Surgery Award™ (2024, 2023, 2022)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

America’s 50 Best Hospitals for Vascular Surgery Award™

America’s 50 Best Hospitals for Vascular Surgery Award™ (2023, 2022)

Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Excessive bruising or bleeding as a consequence of a procedure or surgery

3 ratings were better than expected

9 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Defibrillator Procedures

In Hospital

As Expected

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Artery Bypass Graft (CABG) Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Valve Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Cranial Neurosurgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Stroke

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

As Expected

Outpatient Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

As Expected

Outpatient Rotator Cuff Repair

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Back and Neck Surgeries (without Spinal Fusion)

In Hospital

As Expected

Spinal Fusion

In Hospital

Better than Expected

Specialty Excellence Awards

America’s 100 Best Hospitals for Spine Surgery Award™

America’s 100 Best Hospitals for Spine Surgery Award™

2024, 2023, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Carotid Procedures

In Hospital

Better than Expected

Specialty Excellence Awards

America’s 50 Best Hospitals for Vascular Surgery Award™

America’s 50 Best Hospitals for Vascular Surgery Award™

2023, 2022

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10

7% higher than the national average

79%

Would definitely recommend

9% higher than the national average

Utah Valley Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%80%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%80%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%58%62%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%86%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%52%

Utah Valley Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%62%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%79%73%

Providers

Provider Reviews

Spent time needed discussing options. Clearly an expert in pain management.

Michael H. Feb 20 2024

Review for Dr. Chen

It was great in and out. Staff is great and I always enjoy my appointments.

James P. Feb 16 2024

Review for Dr. Chen

I actually see Shane for my appointments and he’s great. Always always takes time to ask questions and answer mine.

E O. Feb 16 2024

Review for Dr. Chen

Always good

Daniel W. Feb 16 2024

Review for Dr. Chen

Actually, I saw Jason Schneider. He was friendly, professional & he is an asset to Dr Chen’s staff.

Diane G. Feb 11 2024

Review for Dr. Chen

Location

Utah Valley Hospital

1034 N 500 W, Provo UT 84604

CallDirections

(801) 373-7850

Frequently Asked Questions

Where is Utah Valley Hospital located?

Utah Valley Hospital is located at 1034 N 500 W, Provo, UT 84604. Find other locations and directions on Healthgrades.

Has Utah Valley Hospital won any recent awards from Healthgrades?

Yes, Utah Valley Hospital has been awarded with Patient Safety Excellence Award™, Outstanding Patient Experience Award™, America’s 100 Best Hospitals for Spine Surgery Award™, and 1 more in the past two years.

Is Utah Valley Hospital highly rated with patients?

79% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Utah Valley Hospital score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at Utah Valley Hospital?

Phone number, appointment information, and directions can be found on Healthgrades Utah Valley Hospital profile..

How does Utah Valley Hospital rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

1034 N 500 W

Provo, UT 84604

Directions

(801) 373-7850